Curriculum Vitae Ana Henriques ___________________________________________________________________________________________________________________

ANA HENRIQUES
Rua Acrcio Pereira, n 34, 2 Esq. 1800-003 Lisboa, Portugal Tel: 00 351 967516945 E-mail: anahenriques3@yahoo.ie Nationality: Portuguese

PERSONAL SKILLS AND QUALITIES

Excellent computer skills (Word, Excel, PowerPoint, Outlook, Lotus Notes); management of databases. Strong administration skills and good telephone manner. Ability to multi-task, proactive, hard-working, responsible and organised. Attentive to detail, creative and good problem solving abilities. Ability to work alone and in a team. Pleasant and easy going nature.

WORK EXPERIENCE
01/2008 - 09/2010 Company: Quintiles Ireland Limited (Clinical Research company) - Dublin Position: Clinical Data Assistant II (Permanent - made redundant) - Perform data administration and maintenance of data management study files - Batching up, tracking clinical study documents, scanning, indexing, entering data accurately, verifying records, photocopying, sending e-mails and filing. Company: Pamela Scott (Clothing store) - Dublin Position: Sales Assistant (Temporary position) - Customer service, merchandising and stock control. Company: Arnotts (Clothing store) Dublin (Contract role) Position: Buyer Administrator - Retek (Oracle system Implementation) - Support the buyer and liaise with suppliers and revising product details with them - Receiving, screening and updating the Excel spreadsheets for purchase ordering - Ensure all prices are maintained and development of database - Dealing with incoming e-mails and telephone calls, typing of letters and archiving. Company: South William St. Pharmacy and Marys Abbey Ph armacy - Dublin Position: Sales Assistant (Temporary position) - General sales of OTC products and customer services - Checking in deliveries, maintaining stock levels, pricing and displaying products. Company: River Island - Dundrum Shopping Centre (Clothing company) - Dublin Position: Sales Assistant (Contract role) - Customer service, sales assistance, merchandising and stock control. Company: Hughes & Hughes, Ltd. (Bookshop) - Dublin Airport Position: Sales Assistant (Employed on a temporary basis) - Customer service and operating cash registers. Company: Facemedia - Publicidade Exterior, Unipessoal, Lda. (Advertising - B2B sales of billboard advertising space) - Lisbon Position: Administrative - Develop documents suitable for presentation to clients and advertising proposals - Diary updating of databases and research potential customers and suppliers - Invoicing, filing, faxing and photocopying. Company: Tadeu & Francelina - Artigos de desporto, Lda. (Sport items) Position: Marketing Assistant and Administrative - Planning and scheduling meetings for sales team - Management of the database, develop client loyalty and acquire new customers - Market research and copy-writing for the company web site - Prepare the company newsletter and execution of direct mail activity - Assisting with tradeshows and exhibitions.

11/2007 - 01/2008

03/2007 - 10/2007

10/2006 - 02/2007

02/2006 - 08/2006

11/2005 - 01/2006

03/2005 - 08/2005

11/2003 - 02/2005

Curriculum Vitae Ana Henriques ___________________________________________________________________________________________________________________

10/2001 - 03/2003

Company: Spectacolor Portugal - Publicidade Informatizada, S.A. - Lisbon (Media Solutions / Advertising sales) - Lisbon Position: Marketing Assistant, Secretary and Sales Support (Contract role - made redundant due to loss of business contract) - Development of advertising campaigns and budget management - Producing promotional flyers, sales support material and business proposals - Maintenance of web site, filing information and processing invoices - Provide front office reception services and support client visits to office - Credit collections and preparing detailed reports for management - Business-to-business advertising sales for Vodafone mobile phones. Company: Securitas - Servios e Tecnologia de Segurana, S.A. - Lisbon Position: Check in Management (Contract employment) - Taking passenger check-in calls for Tap Air Portugal. Company: 24/7 Media, Portugal (Online Media Solutions / Advertising sales) Position: Sales Executive (Employed on a contract basis and the company closed down) - Business-to-business sales of online advertising to advertisers and their agencies - Development of documents suitable for presentation to clients - Preparing corporate presentation using PowerPoint,producing advertising proposals - Database administration and searching new customers. Company: G.C.T - Distribuio Alimentar, S.A. (Wholesale supermarket) - Lisbon Position: Marketing Executive (Maternity leave replacement contract) - Maintenance of web site: updating of the content and prices of online supermarket - Competitor analysis and market research and answering customer queries. Company: TRIGRAMA, S.A. (Wholesaler of natural food and cosmetics) - Pontinha Position: Marketing and Advertising Assistant (Permanent position - company taken over and restructured) - Personal Assistant duties to Directors - Decisions concerning brand-name, labelling, packaging and promotions - Designing and producing presentation documents with product specifications, brochures and price lists, ensuring sales team have up to date materials - Coordination of trade shows, exhibitions and other events - Sourcing of suppliers and negotiation of prices - Invoicing, filing, faxing, photocopying and reception work Company : ACTION Portugal - Marketing Telefnico e Rede de Vendas, S.A. Telemarketing Operator: Making outbound calls to introduce the credit card of the Banco Portugus de Investimento Temporary Company: VODAFONE Lisbon Telemarketing Operator: Handle incoming calls (customer complaints) -Temporary Company: AUDIO MEDIA - Sistemas e Tecnologias da Informao, S.A. Telemarketing Operator: Telesales and inbound customer service for the company TV Cabo Portugal Temporary

07/2001 - 09/2001

05/2000 - 12/2000

11/1999 - 05/2000

04/1998 - 11/1999

10/1997 - 11/1997

06/1997 - 08/1997 04/1997 - 06/1997

EDUCATION
1994 - 1999 1990 - 1993 Masters degree in Marketing and Advertising at Escola Superior de Comunicao Social de Lisboa (School of Social Communications) Attendance to second year of Business Management degree at Instituto Superior de Gesto (Business Management Institute).

Background in science: diploma achieved at Escola Secundria de Mafra - High school

Curriculum Vitae Ana Henriques ___________________________________________________________________________________________________________________

PROFESSIONAL COURSES UNDERTAKEN

2013 2013 Company: CENJOR - Multimedia production (Duration: 300 h) Company: CITEFORMA - Markets Commercialization and segmentation (25 h). - Consumer behavior (25 h). Company: AR-FOR - Consultoria, Formao e Informtica, Lda. - Teacher-training course (Duration: 96 h) Company: AREAENSINA - Formao Profissional, Lda - Personal Assistant and administrative course (50 h). Company: A-PR - Consultores Associados, Lda - Integrated management of human resources (76 h) - Sales and negotiation techniques (32 h) - Commercial management (64 h) - Marketing services (32 h) - Merchandising and product promotion (32 h) Company: CITEFORMA - E-commerce course (35 h)

2003 2003 2003

2002

2001

Company: COPRAI - Management of advertising campaigns (35 h) - Communication and image of the company (35 h) 07/97-12/97 - Marketing techniques (721 h). 1998 10/96-01/97 Company: CONSENSO - Consultoria de Gesto, Lda. - Telemarketing/Customer service (420 h).

TECHNICAL COURSES
09/04-12/04 Company: NHK Formao e Novas Tecnologias Unipessoal, Lda. - Webdesign and Graphic Design: Microsoft Internet Explorer, Microsoft HTML, Co rel Draw, Adobe Photoshop, QuarkXPress, Macromedia Freehand, Flash and Dreamweaver (385 h). 2003 Company: A-PR Consultores Associados, Lda. - Macromedia Flash (40 h) - Intermediate Access (40 h) - Microsoft Office (64 h). Company: AREAENSINA - Formao Profissional, Lda. - Graphic Designer - Adobe Photoshop and Corel Draw (45 h). Company: Fundao para a Divulgao das Tecnologias de Informao - FrontPage (20 h) - Advanced use of Internet (24 h) - Microsoft Excel (30 h).

2003 2000

LANGUAGES
English: Fluent (English Course - Cambridge School); Portuguese: Native speaker; Spanish: Intermediate (Spanish Course at Centro de Cursos Livres) French: Basic.

PERSONAL DETAILS AND HOBBIES

Full driving licence. Hobbies: singing, photographing and travelling.