You are on page 1of 18

1.Enumerate organization skills 2. Enumerate Negotiation Skills 3. How to Overcome barriers that occurs 4.

What are the Verbal and quality Written skills 5. How to be an Team player 6. Successful term Vs Traditional Term

ASPECTS 1.TRUST 2.Leadership skills 3.Listening skills 4.Organization skills 5.Negotiation skills

SUCCESSFUL TEAM

VS

TRADITIONAL TEAM

INSTRUCTION: ONE PAGE PER NUMBER NO.6 MUST BE IN TABLE FORM (LANDSCAPE) TIMES NEW ROMAN FONT SIZE 12 1.5 SPACING DEADLINE TOM 08/27/13 EVENING

1. Organization skills http://smallbusiness.chron.com/examples-organization-skills-14392.html Organizational skills are considered valuable for any employee; but there are several, more specific skills that together give a person "strong organizational skills." Someone with strong organizational skills is generally considered to have the ability to manage his duties through wise planning, time optimization, detail orientation and prioritization. Planning In their article "What Do Employers Really Want?" Randall S. Hansen and Katharine Hansen tie strong organizational skills to strong planning ability. They imply that someone with strong organizational skills makes planning important. A person with good organizational skills sets out specific tasks for accomplishment or completion and approaches those tasks with intention. This is quite different from people who lack organizational skills and operate without specific plans, acting more spontaneously. Being a good planner, then, is important to having strong organizational skills. Prioritization Prioritization is integral to organizational skills. In its "Organizational Skills -- Interview Questions" overview, JobBank USA poses a number of questions that demonstrate prioritization is key to having strong organizational skills. Organizing your activities is relatively pointless if you do not prioritize tasks so that you accomplish the most important items first. By prioritizing, organized people get their most important tasks completed first to optimize their production. Time Management Time management is another critical element of organizational skills. Making the best use of your time is important within the context of organization. In fact, organization is generally intended to help you get as much accomplished as possible during a particular time frame. Proper time management typically includes the use of a scheduler or planner to outline

meetings or important activities that are to take place on each given day. Outlining the use of your time helps you get the most value from it. Detail Orientation Organization and detail orientation are commonly linked. Detail orientation is a focus on the small things that make a project complete or fulfill every aspect of a particular task. Detail orientation often helps organized employees avoid oversights on important projects and little missteps that can serve as detractors to an otherwise well-completed project. Accountants and project managers are among employees that often possess strong detail orientation ability, because minor errors are major problems within their work.

2. Negotiation Skills http://www.managementstudyguide.com/negotiation-skills.htm What is negotiation? Negotiation is defined as a discussion among individuals, each one trying to present his best idea to come to a conclusion benefiting all. An individual gains nothing out of conflict and misunderstanding; instead it leads to stress and anxiety. It is always advisable to compromise to the best extent possible and try to find out an alternative which satisfies all. An individual needs to adopt certain skills for a successful negotiation. Let us understand them in detail: An individual before starting with the negotiation must be very clear with the agenda (topic) of the negotiation. Ask yourself - why this negotiation? What is the objective of the negotiation? One must be well informed. Try to find out more about the competitors products or services. Let us suppose you want to buy a Parker pen for your friends birthday. Before purchasing, it is always better if you check out the prices of other brands as well for instance Mont Blanc. Also check out its features; it will help you in better negotiation with the store owner. Dont go blank; the other party might fool you. Before any important deal, do make it a habit to go through as many details as you can. The second party might ask you anything, you must be well prepared to clear all their doubts and convince them. If you yourself are confused, he would never bother to listen to you. React sensibly - A good negotiator must react sensibly. He should never lose his temper or over react. If you are unhappy with the deal, show your displeasure. Dont keep things to yourself or assume that the others will understand it on their own. One has to voice his opinions. Make the other person realize that you are not satisfied with the deal and it must be revised. Show your unhappiness to others.

If your boss assigns you a project you are not very comfortable with, show your displeasure to your boss in a polite way and ask for something else. But make sure you are not rude; otherwise your job might be at risk. Patience - One needs to be patient enough for a good negotiation. It is not always that the other person will accept your suggestions in the first attempt itself. You need to convince him and it needs patience. Never be in a hurry to close the deal. Confident - One needs to be confident enough for an effective negotiation. You might need something but never show your desperation to anyone. They will take undue advantage of your helplessness. Take care of your facial expressions. Never be nervous in front of the second party. Dont start sweating. Greg was offered a job with a leading advertising agency. He was really very happy as he was jobless for quite some time now. The HR quoted a figure to Greg, which did not impress him much. Greg tried his level best to negotiate with the HR, but unfortunately the HR had already found that Greg was in dire need of the job. He refused to negotiate further. Poor Greg had no option than to accept it. Where did Greg go wrong ? The only mistake he did was he made it very obvious that there was no way he could afford to miss this opportunity. Be dignified - One should maintain the decorum of the place and should not stoop to any level for getting the best deal. Present your ideas in a dignified way. Remember it is just a discussion, not a battle field. Avoid shouting or using derogatory statements against anyone. If you are not satisfied with the deal, its better to quit rather than fighting and using abusive languages. Be very clear in your communication - Stay firm on your quotes and do not change statements quite often. Dont play with words or try to confuse others. One needs to be straightforward from the very beginning.

Be a good listener - Dont jump to conclusions; instead listen to what the other party offers. Understand his situation well. Its okay to think about your personal interests but dont be mad for it. If the deal is not benefiting the other party, he will obviously not accept it, dont be after his life. If you dont listen to others, they would obviously not respond to you. When a customer goes to purchase something, he must not forget that the store owner also has to earn his profits. The store owner should also understand the customers needs and pocket. Negotiation depends on mutual understanding. Be reasonable - Dont quote anything just for the sake of it. Be reasonable. Dont quote imaginary or unusually high figures. Dont ask for anything you yourself know is not possible. It will just be wastage of time and no one would benefit out of it. Nobody is born with good negotiation skills; you need time to acquire them. Be tactful and patient. Understand the second party well - his needs, expectations and find out a solution beneficial to both the parties.

3. Overcoming Barriers http://www.managementstudyguide.com/overcoming-communication-barriers.htm Overcoming Communication Barriers There are a lot of communication barriers faced these days by all. The message intended by the sender is not understood by the receiver in the same terms and sense and thus communication breakdown occurs. It is essential to deal and cope up with these communication barriers so as to ensure smooth and effective communication. Eliminating differences in perception: The organization should ensure that it is recruiting right individuals on the job. Its the responsibility of the interviewer to ensure that the interviewee has command over the written and spoken language. There should be proper Induction program so that the policies of the company are clear to all the employees. There should be proper trainings conducted for required employees (for eg: Voice and Accent training). Use of Simple Language: Use of simple and clear words should be emphasized. Use of ambiguous words and jargons should be avoided. Reduction and elimination of noise levels: Noise is the main communication barrier which must be overcome on priority basis. It is essential to identify the source of noise and then eliminate that source. Active Listening: Listen attentively and carefully. There is a difference between listening and hearing. Active listening means hearing with proper understanding of the message that is heard. By asking questions the speaker can ensure whether his/her message is understood or not by the receiver in the same terms as intended by the speaker. Emotional State: During communication one should make effective use of body language. He/she should not show their emotions while communication as the receiver might misinterpret the message being delivered. For example, if the conveyer of the message is in a bad mood then the receiver might think that the information being delivered is not good.

Simple Organizational Structure: The organizational structure should not be complex. The number of hierarchical levels should be optimum. There should be a ideal span of control within the organization. Simpler the organizational structure, more effective will be the communication. Avoid Information Overload: The managers should know how to prioritize their work. They should not overload themselves with the work. They should spend quality time with their subordinates and should listen to their problems and feedbacks actively. Give Constructive Feedback: Avoid giving negative feedback. The contents of the feedback might be negative, but it should be delivered constructively. Constructive feedback will lead to effective communication between the superior and subordinate. Proper Media Selection: The managers should properly select the medium of communication. Simple messages should be conveyed orally, like: face to face interaction or meetings. Use of written means of communication should be encouraged for delivering complex messages. For significant messages reminders can be given by using written means of communication such as : Memos, Notices etc. Flexibility in meeting the targets: For effective communication in an organization the managers should ensure that the individuals are meeting their targets timely without skipping the formal channels of communication. There should not be much pressure on employees to meet their targets.

4. Verbal and Quality Written skills


http://www.managementstudyguide.com/improve-communication-skills-in-individual.htm

An individual might have an extremely pleasing personality, in depth knowledge of the subject, a good and a very strong network but if he doesnt have effective communication skills, he fails to prove his worth and his charm and talent go simply unnoticed. A person without effective communication skills will never be able to carve his niche in this fierce competitive world. Not every individual is born with good communication skills; it is inherited in due course of time as the individual passes through the various stages of life. Communication skill is an art which has to be mastered to make ones presence feel, stand apart from the crowd and emerge as a strong leader in all facets of life. Let us find out some easy steps which an individual can follow to improve communication skills. There is no magic stick which can improve the communication skills of an individual in a day or two. One has to follow the two Ps to improve ones communication skills. The two Ps are Practice and Patience. One has to be extremely patient and practice a lot to improve communication skills. Interact with your friends, relatives, colleagues as much as you can and also try to gain from them in the discipline of accent, fluency, pronunciation as well as new words. If you come across any word whose meaning you are not aware of, dont ignore, always find out its meaning and whenever you speak the next time, try to use the new learnt word. Whenever a thought comes to your mind, always do your homework well in advance before communicating. Carefully prepare a content by choosing appropriate, sensible and relevant words. Avoid using extremely complicated words in the content. Try to make the content as crisp as possible. Unorganized and haphazard thoughts always lead to misunderstandings and confusions. Dont ignore even the minutest detail as questions can pop up anytime from the listeners side.

The pitch and tone should be taken good care of while interacting. Dont stammer or chew half of the words while speaking. Speak clearly and properly in a tone audible to all the listeners, even those sitting at the back. Dont stretch any conversation, presentation or meeting too long as it tends to become monotonous and the message never reaches the brains of the listeners, and hence resulting in an ineffective communication. Crack some jokes, funny quotations, one liners, discuss about the days weather, and use warm greetings and compliments to captivate the interest of the participants. Tea break or a snack break must be included to break the ice among the listeners and make the communication interesting and healthy. In any communication, it is very important to understand the recipient. Remember the listeners are also an active part of the communication. One must understand the mood, educational background, cultural back ground, thought process, religion background of the listeners before addressing. It is must to do a KYC (Know your customer) check before proceeding with the communication. Never communicate in a noisy background as noise acts a barrier to an effective communication. Busy streets, honking traffic, overcrowded buses and trains, market places, construction sites, railway stations should be avoided as the devil called NOISE overpowers the original content and thus distorts the message and information never reaches in its desired form. In case of an urgent message, rely on text message or non verbal mode of communication. Always cross check with the receiver whether he has downloaded the message in the correct form or not? Also ask questions from the receivers in between the conversation to reconfirm whether they are attentive or simply lost in their own dream world. While sharing any contact number, email id, bank account details or any other important information, always recheck with the recipient. At the end, do clear the doubts if any of the listeners. Dont always depend on verbal communication at work place. After any verbal communication with the fellow workers, make it a habit to send the minutes of the meeting or the important points through e mail marking a cc to all the participants. Always depend on planners, organizers and jot down the important points against the date set as the deadline to complete a particular

task. During presentations, the addressee must use whiteboards, papers and the participants also must carry a notepad to avoid forgetting any point. The listeners after receiving the message must also give their valuable feedback whether they have received the correct information or not. Before leaving; the listeners must clear all their doubts and must respond to the sender to make the communication effective. Never leave the meeting with queries in your head, always clear them with the speaker. The question answer session must come at the end of the conversation. The listener should not jump in between the conversation with questions as it leads to misunderstandings and conflicts. Last but not the least the sender must make an eye contact with the recipient for the desired impact. The speaker has to be very confident and ought to show positive body movement and attitude for the correct flow of information between the two parties. Remember effective communication is a necessity in todays challenging scenario and the above tips definitely go a long way in improving ones communication skills.

5. How to be a good Team Player http://www.managementstudyguide.com/good-team-player.htm A team player is an individual who will unify others for a purpose by exchanging information and ideas and empower them and have trust in them. Teamwork is the potential to work together for a common vision. A good team player assists his team by using his strengths, and clearly understanding his task. He must understand the teams objectives. He must be supportive and trustworthy. He encourages participative decision-making. He invites new ideas and feedback from other team members. A good team player keeps on working for continuous improvement. It is immaterial what you do or where you live, since it is your attitude which will determine the quality of your relationships. Hence, this applies to just about everything else in your life. Hence, you need to select your attitudes. And since you are free to choose any attitude, why not choose a Really Useful Attitude. In order to face any situation, your attitude will always precede you. In fact, it is the central force in your life. It is your attitude which controls the quality as well as the appearance of everything you do. Really Useful Attitudes which you want to see in others are the ones which you need to imbibe in yourself. Some of these are being warm and Enthusiastic when dealing with others. Besides, your Confident and Supportive nature will make you a good team player. A Relaxed as well as an obliging attitude will take you everywhere. A Curious as well as a Resourceful person is liked by all. Make others Comfortable with you and be Helpful towards them. Always have an Engaging and a laid back look about yourself. Be Patient with others and be Welcoming at all times. Have a Cheery and Interested look about yourself. The Really Useless Attitudes which you need to avoid or even give up completely include being Angry or Sarcastic while interacting with others. Having an impatient or bored outlook is also not appreciated by others. Being Disrespectful or Conceited will definitely not make you a good team player. Being Pessimistic or Anxious at all times is a very negative attitude. Never be Rude or Suspicious of others in your team. To be Vengeful or Afraid is a Really Useless Attitude. By

being Self-conscious or mocking others, will not lead you anywhere. Having an Embarrassed or Dutiful attitude is also not good. This was the primary step. This involved Identification of the Problem as well as its perceived Solution. Next step is the creation of A Personal Action Plan. Answer this simple question - My team can count on me to:_________________ This answer will tell you about your strengths as well as weaknesses. You will know how you are perceived by others. The fact remains that what we perceive ourselves may be different from the way others perceive us. The next question which you need to answer is the specific changes that you want to see within your team in the next three months. This will define the goals for your team and the way to achieve them. Next comes the part that you are going to play in achieving those goals. The answer here has to be quantifiable. The last question which you need to answer is This is how I will know I have done it. Once the matrix is qualitative as well as quantitative, the results become visible to all. This is a good strategy to determine your contribution to your team, as well as to know how good you are as a team player. To conclude, to be a good team player, one must possess both interpersonal skills as well as technical competencies required to perform their job role. The organization must revise the reward structure so as to boost collaborative and team efforts. Also, the organization should provide training to promote teamwork skills and competencies. A good team player must be flexible in approach. He should be an active listener as well as should remain optimistic. He should communicate effectively. He should be honest as well as loyal and committed to the team. Last but not the least; a good team player must be dependable and reliable. He should meet the targets within specified deadline.

6. Successful Team V.S. Traditional Team ASPECTS TRUST SUCCESSFUL TEAM The groups manager demonstrates honesty, integrity openness and willingness to let team members exert their influence. LEADERSHIP SKILLS The team leader is more of a mentor to his team members rather than just being a strict boss. LISTENING SKILLS Ensures that each and every team member willingly participates in team discussions. . ORGANIZATIONAL SKILLS Fair delegation of tasks or division of work. Team members could adjust if a problem strikes while accomplishing the task at hand. NEGOTIATION SKILLS Loose talks, blame games, dirty politics have no place in the team. Strong in task support such as specialized assistance, appropriate resources to perform the job, security and fairly dependable conditions of work. The team leader structure the complete work situation for their team members who are expected to do what they are told and not to think for themselves. Most formal communications flow along the lines of hierarchy. Autocratic type of leadership TRADITIONAL TEAM Weak in psychological support

You might also like