How to handle a database deadlock: You can find a db deadlock by entering option E in the menu.

If there's a db de adlock it will show in the output of tailing the startstop.log (menu option E) O R in the server directory. Tailing the startstop.log will look something like this... 05/19/04 13:23:22 Starting Tivoli Storage Manager Server ANR7804I Unable to open adsmserv.lock - Cannot open or remove a file containing. To go to the server directory enter "server" after su - tsm OR "cd /usr/tivoli/t sm/server/bin" List the files in the server directory by entering "ls" (LS lowe r case). If you see adsmserv.lock listed, you have a database deadlock. Remove the database deadlock by entering "rm adsmserv.lock" Go back to the home directory by entering "home" OR "cd /home/tsm/tsm" You can proceed with bringing TSM up using the menu. If problems still exist, tail the startstop.log (menu option E) to see if you get a different result.

From: CANNAM, CYNTHIA L (SBCSI) Sent: Wednesday, June 02, 2004 9:07 AM To: FOOS, SHERRI J (SBCSI); BMART1 Cc: ENDERLIN, BURL H (SBCSI); ADEYOSOYE, ROY (SBCSI) Subject: RE: FIPA601 is ill When this happens, find the adsmserv.lock file under the /usr/tivoli/tsm/server/bin directory --if it's present, it means the TSM server started (albeit incorrectly). If you can't restart the TSM server because of this problem, delete the adsmserv .lock file from the above directory. This SHOULD take care of restarting the TSM server. ACSLS, on the other hand, can get so loopy that only someone with ROOT can zap i t clc Cindy (Cynthia L.) Cannam, MBA Senior Systems Manager/SBC Services TSM Tech Support/BTAS St. Louis, MO office: 314-340-0722 Displaced Floridian... -----Original Message----From: FOOS, SHERRI J (SBCSI) Sent: Tuesday, June 01, 2004 11:00 PM To: BMART1; C ANNAM, CYNTHIA L (SBCSI) Cc: ENDERLIN, BURL H (SBCSI); ADEYOSOYE, ROY (SBCSI) Subject: FIPA601 is ill We MAY have had a database lock on FIPA601 -- I'm bounc ing it right now. Wed May 19 13:23:22 PDT 2004 05/19/04 13:23:22 Starting Tivoli Storage Manager Server ANR7804I Unable to open adsmserv.lock - C annot open or remove a file containing. Starting ACSLS ssi daemon ... Wed May 26 13:25:15 PDT 2004 05/26/04 13:25:15 Starting Tivoli Storage Manager Server AN R7804I Unable to open adsmserv.lock - Cannot open or remove a file containing. Processes aren't stopping and are actually multiplying instead Dave's going to login and kill these. Grepping for TSM processes... root 17546 1 0 May 26 - 0:00 ksh /usr/tivoli/tsm/server/bin/rc.adsmserv root 217 78 1 0 20:43:59 pts/0 0:00 /usr/bin/dsmadmc patrol 25360 26596 0 20:45:20 - 0:00 /usr/tivoli/tsm/client/ba/bin/dsmadmc -noc root 28642 1 0 20:48:10 pts/0 0:00 / usr/bin/dsmadmc patrol 28956 26596 0 20:45:44 - 0:00 /usr/tivoli/tsm/client/ba/b in/dsmadmc -noc root 34486 1 0 20:46:40 pts/0 0:00 /usr/bin/dsmadmc root 36350 1 0 20:45:17 pts/0 0:00 /usr/bin/dsmadmc Sherri Foos

Senior Systems Analyst TSM Backup Team Backup Tools Application Support http://msm.sbc.com TSM TEAM E-m ail address: tsmtech@sbc.com 801 Chestnut 9-3-A7, St. Louis, MO 63101 Phone: 314 -340-9143 Pager: 314-508-1517