Orientation Package

School Information
Class Schedule
Program Semiintensiv Intensive Super Intensive Monday Tuesday Wednesd ay Morning Class
Break 10:30 to 10:45

Thursday

Friday

9:00 12:00 12:001:00 1:003:00 3:155:15

Lunch Break Reading Listening Writing Speaking Activity, Movie or Tutorial

IELTS Preparation

Office Hours:Monday to Friday 8:30 am to 4:30 pm.

Kitchen
You can use the kitchen (including the refrigerator, microwaves, kettle, and dishes). We expect you to wash any dishes that you use with soap and water. Please keep the school clean by washing your dishes and throwing out your garbage.

Wi-Fi Internet Access

Heartland has wireless internet throughout the school. The wireless network is called: HESWireless The password is: heartlandwireless

Classroom Computers
You can use the computers outside of class time. To log on to these computers, the username and the password is on the monitor. If there are other students waiting to use the computers, please limit yourself to 10 minutes on the computer.

Heartland Student Identification Card

You will be given a Heartland Student Identification Card which can be used at some stores, tourist attractions, restaurants, etc to receive a student discount.
*You do not get a discount on the bus fare with your student card.

Heartland News
Every Monday, your teacher will give weekly announcements to your class. These announcements will tell you what upcoming school activities are planned and current news at Heartland. You can also find information about upcoming events and school news posted on the bulletin board or by joining our Facebook page.

Go to our Heartland International English School page and like us!

Word of the Day

Each morning, teachers will teach you a new word of the day. Remember these words because on Friday, we have a contest and you could win a prize! You can also download a free Heartland Word of the Day application on iTunes.

Student Assistance
Heartland teachers and staff are always happy to help students. If you have any questions about the school, or about Winnipeg, please feel free to ask us. For the following, you may need a letter from Heartland: join a fitness centre (for example, the YMCA) get a library membership

Contact Information
Heartland International English School 294 William Avenue Winnipeg, Manitoba, Canada R3B 0R1 Phone: 1-204-989-8448 Fax: 1-204-989-2232 Email: info@heartlandenglish.com Website: www.heartlandenglish.com If you need assistance outside of school hours, during evenings or weekends, the President is available 24 hours a day (for emergencies only): Gary Gervais, President Cell Phone: 204-232-3876 Email: gary@heartlandenglish.com

School Policies
All of Heartlands school policies are posted at reception (Room 206). If you have a problem while youre in Winnipeg, we want to help. Complaint Process for Students

If you have a problem about:

Another student Speak to your teacher Speak to the President A staff member Speak to your teacher Speak to the President
Contact Languages Canada

The school or programs

Homestay Speak to your homestay Speak to the Homestay

Your Agent

Speak to your teacher Speak to the President

Contact Languages Canada

Speak to the President

Contact Languages Canada

staff
Speak to the President
Contact Languages Canada

Canada

Languages Canada 5886-169A Street Phone: Surrey, BC, Canada V3S 6Z8 Fax: Email: info@languagescanada.com

1-604-574-1532 (English) 1-888-277-0522

Medical Insurance Policy

Every student must have medical insurance upon their first day of study. If you need a doctor in Winnipeg, visiting a doctor can be very expensive if you dont have medical insurance. Heartland International English School, Homestay staff and the host family are not responsible for medical costs if a student gets sick or has an accident. Therefore, we expect that all students have medical insurance. If you have a student visa valid for 6 months or longer, you are eligible for free Manitoba Health coverage. If you have a visitor visa, you must purchase insurance.

Heartland sells insurance coverage for $2/day. If insurance is not purchased from Heartland, you must show proof of medical coverage. If you feel sick and would like to see a doctor, please speak to your homestay family or Heartland staff member. We can go with you to the pharmacy or a medical walkin clinic, if need be.

Attendance Policy
1. Classes start at 9:00 am. Students arriving after 9:15am must wait until morning break to join class. 2. If students miss more than 3 hours of school a week, they must meet with their teacher to discuss the problem. If attendance continues to be a problem, students must meet with the President and may be asked to leave the school. 3. Lateness and absence can be excused if the student tells the school before 9 am and has a good reason. Students should contact the school by telephoning 204-989-8448.

Break Policy
Students may take a break from studying, but to be able to apply for a tuition credit or refund, students must: 1. Tell the school at least 2 weeks in advance. 2. The break must be for a minimum of 5 school days. 3. Provide a reasonable excuse for taking a break.

Refund Policy
1. Application fees, all placement fees and bank fees are non-refundable. 2. To apply for a refund, the student must submit a Refund Request Form to the school at least two weeks in advance. 3. If a student quits or is dismissed from Heartland after the start of the program, the school will refund 50% of the tuition fees that have been paid but not used. 4. If a student changes from the Intensive Program (full time) to the SemiIntensive Program (part time), 50% of the difference will be refunded back to the student. The student must give at least two weeks notice. 5. Refunds owing to the student will be paid within 14 days of receiving the Refund Request Form.

English Only Policy

Students are here to learn and practice English. Therefore, we have a strict English Only Policy. This means that you cannot speak any other language than English at school. If a student is caught speaking a language other than English, that student will be asked to leave the school immediately. The student will not be able to return for the remainder of the day. The main goal of our English Only policy is to help students improve their English skills by surrounding them in an English environment. We also want all students, from all countries, to feel comfortable with each other. We have an English Only policy so that everyone is speaking a language that all students can understand.

Winnipeg Information
Winnipeg General Information
The City of Winnipeg has an information line to call if you have a question about the city, such as: What festivals are happening in Winnipeg this month? What parks are open in the city? What are the librarys hours? How much does the bus cost?

The phone number for this service is 311

Winnipeg Public Library Millennium Library

251 Donald Street (at Graham Ave) Winnipeg, Manitoba R3C 3P5 Ph: 204-986-6450

Winnipeg Transit (Buses)

Bus Information: Call 311 to speak to an operator Telebus: 204-287-7433 (BUS.RIDE) The telebus system can be used anytime. This is a voice-automated system that tells you when your bus leaves. You must know the bus stop number to use this service. You can check your bus schedule and route online by visiting: http://winnipegtransit.com/en/navigo. This site will tell you which bus to take to get anywhere in the city, as well as bus times.

Navigo:

Bus Tips:
Know your route and bus schedule before you leave. Ask Heartland staff if you need help. Enter the bus at the front. If you are paying in cash, use exact change. Bus drivers do not give you change. If you need help or feel unsafe, sit at the front of the bus, near the driver.

 Buses only stop at designated bus stops. When you want to get off the bus, ring the bell before your stop. If you do not know when you will arrive at your stop, ask the driver to inform you in advance. When buying any bus pass or tickets you must buy the full fare bus passes. Heartland students do not get a discount on the bus service.

Bus Fares: Full Fare Cash Ticket Max 5 (Weekday Pass) SuperPass (Mon-Sun Pass) Monthly Pass 2013 $2.50 $2.15 $19.35 $21.50 $82.80

Taxi: If you need to take a taxi in Winnipeg, please call: Unicity Taxi (204-925-3131) Duffys Taxi (204-925-0101) Safety tips
Most areas in Winnipeg are safe to walk. However, it is always safer to walk with a friend or a group of friends, especially after dark. Winnipeg is a safe city, but you should be careful. There is no need to be afraid of walking the streets of Winnipeg, just be smart, walk with confidence, and dont go to unsafe areas of the city alone, and follow these basic safety rules: Never carry a lot of money with you Never leave your wallet or bag unattended

Emergencies
For all emergencies call 911

For non-emergencies FIRE: 204-986-6380 (between 8:30am and 4:30pm) AMBULANCE: 204-986-6336 POLICE: 204-986-6222

The Exchange District Patrol

Heartlands neighbourhood is called the Exchange District. Exchange Patrol Officers wearing black and yellow uniforms walk around the streets. They are always there to help if you need a safe walk to your car or bus stop, directions around the area or to report something that has happened. Call 204-791-3161 anytime for assistance.