Deep Dive Change Mgmt

Brian Hollandsworth Product Marketing Manager Chris King Principal Solutions Consultant

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S T R AT E G Y
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BUILD
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P
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L
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Approvals

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Service Management Transformed

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Cloud automation with ServiceNow

SERVICE CATALOG SERVICE REQUEST REQUEST APPROVAL WORKFLOW

IT GOVERNANCE

CMDB UPDATE

WORKFLOW

PROVISIONING

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Change Management
Requests
Including initiating change requests from other processes

Evaluation
Risk and Impact assessments, including CMDB checks

Decision to accept request

If needed, handoff to Release Management to build & test

Resource coordination & scheduling

Timelines, calendars

Approvals
Including email & mobile

Implementation
Task assignments & CMDB updates

Review & Close

Audit trail & metrics
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Brian Hollandsworth, Product Marketing Manager

EMAIL WEB TWITTER brian.hollandsworth@service-now.com www.service-now.com @ITSMBrian

Chris King, Principal Solutions Consultant

EMAIL WEB chris.king@service-now.com www.service-now.com

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