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customers daily on average. This number had been gradually increased to the annual turnover of Rs.90000 (6000-13000 per day) on average within two months of operation. The business has been very successful since its establishment and it has been providing opportunities to 16 employees including the 4 partners. Furthermore, various plans of expansion is in the process which includes setting up 9 more additional outlets within the valley and increasing the flow of customers by 200 per day in near future. According to their calculation, there has been an ongoing increment in the supply of vegetables that is worth Rs. 90,000 per day after the business came into its operation. The main features of Kareshabari and Research center are listed below: Largest vegetable market promoted by private sector in Nepal. Comparatively less expensive, fresh and quality vegetable available in the market. Vegetables price list facility is available in every retail outlet to make the price competitive in a transparent manner. Nearly 100 meter far from the Ring road with wider road Digital calculation system Proper sanitary management of the store
percent of Nepals total household is involved in vegetable farming, producing 2.82 million ton of vegetable. However, of the total vegetable farmers, only 18 percent are engaged in commercial farming. We can see on many street corners, vendors set up small stands with the fresh fruits and vegetables. The vegetables are sold in the markets weighted in a hand-held local scale, known as taraaju, which comes in a variety of sizes and forms. Measurements are done in kilograms. Most Nepali households do not used store vegetables, so they are bought fresh every day. During the peak season, we also can see a local farmer balancing a bamboo pole across his shoulders, holding two wicker woven baskets full of freshly picked vegetables, heading to the market. But nowadays there is change in buying behavior of a consumer. Customer want easy in access and less bargaining as compared to earlier period. Shopping the vegetable in retail stores, malls and department stores is now a fashion and passion for high end customers in urban areas. The trend is on the rise. The biggest supermarket chain in the country -Bhatbhateni -- and other big malls have spaces for vegetable and other agro products. This shows the demand of quality vegetables and agro products has increased in the latest days. At present, the market of vegetable products has been limited to the Haat Bazar (weekly market).But if government can truly commercialize this sector it could add value to our agriculture sector as well as retail market of vegetable products.
Corporate Social Responsibility Company has multiple responsibilities to maintain. Corporate social responsibility is the continuous commitment of a firm toward its stakeholder. And Karesabari consider four type of social commitment: Economic responsibility: Karesabari is able to fulfill its good financial responsibility to its shareholder by giving them good returns. Legal responsibility: Karesabari is able to fulfill its legal responsibility by paying regular tax to the government. Ethical Responsibility: Karesabari is able to fulfill its ethical responsibility by offering quality and fresh vegetables at fair price to the customer, paying fair wages to its employee regularly. Philanthropic Responsibility: Being small scale business it has not been able to fulfill its philanthropic responsibilities.
No such strict authorization from local government is needed. No such loyal customers are found as switching cost is low and there is no one such market leader, so demand side benefit of scale is low.
Overall threat of new entry is high Bargaining power of buyers Powerful customers the flip side of powerful suppliers can capture more value by forcing down prices, demanding better quality or more service (thereby driving up costs), and generally playing industry participants off against one another, all at the expense of industry profitability. The number of buyer is high. Products are not differentiated and are less standardized. Switching cost is low as there are a number of grocery stores and loyalty is low. Customers are attracted towards the low prices so keeping them intact with one vendor is difficult. Overall bargaining power of buyer is high Bargaining power of suppliers Suppliers capture more value for themselves by charging the higher price, limiting the quality of supplies or by shifting the cost to the industry participant. The numbers of suppliers is greater in number. Less differentiated products Suppliers depend heavily on the grocery industry for profitability. Switching cost in suppliers is low as there are numerous suppliers available within and outside the Kathmandu valley. Possibility of forward integration is less.
Intensity of competitive rivalry Rivalry may take many forms including price discounts, new product introduction, service improvement and alike. Competitors are roughly equal in size and there is also no particular market leader in vegetable retail. Competition is mostly price based as customers are price sensitive and the product is perishable that should be sold within a limited time frame. All the rivals are in the same direction i.e. price competitiveness Less exit barriers
Overall intensity of rivalry is high So let us sum up the Porters five force model through this figure;
people now a days believe on brand and quality. Also the service provided by the store makes its different from its competitors. Larger chunk of people are shifting towards the middle level whose perception of having better and hygienic food is increasing. Moreover more orientation of consumers towards being hygienic and demonstration effect of being vegetarian also have positive impact on purchasing pattern. Pressure group has increased. Technological factor Karesabari has changed the traditional techniques of weighing which was Taraju and Dhak. The use of electronic weighing machine makes it different from its competitors. Also the look of the store is different. Vegetables are kept in a table in a rectangular manner with the front part open for the customers to select the goods by taking a round throughout. Thus the ease of shopping and accuracy of weighing makes it popular among the customers. Environmental factor It is the important factor that needs to be considered because both company and its surroundings can be affected from loss. A company should not only focus to increase its profit but also have a look into its surrounding whether it is being affected by them or not. If we talk about the store then the store is green and it has a website with its home page in green color. Through this the company wants to give a fresh and healthy feeling as green color is referred to clean environment. The company has also tried to reduce the use of plastic bags by offering the customers a cloth bag. Likely, environmental factors like the outburst of bird flu has helped the vegetable retailer as the price of meat products has gone up and people are switching more towards the vegetable. These efforts are somehow impressive to become ecological as a company. Legal factor Legal factors include discrimination law, consumer law, antitrust law, employment law, and health and safety law. It includes the government tax policies, tariffs, quotas on specified goods. These factors can affect how a company operates, its costs, and the
demand for its products. The logistics of Karesabari are purchased from Kalimati to most extent. Vegetables in Kalimati are brought form local factors as well as imported from India. Nepal has been providing subsidies for the farmers and import tax for agricultural product from India is less than other products. This helps Karesabari in reducing its cost so that it can provide products in low cost to a customer which is one of the important factors of success for a company.
Figure 2: EFE matrix From the EFE matrix the score is 3.2 which show that Karesabari is doing pretty well in terms of taking advantage of the external opportunities and avoiding the threats it is facing.
Figure 3: Strategic Group Mapping From the above Strategic group mapping we can see that the major competitor of Karesabari is department and grocery stores. So, it should closely observe the moves of department and grocery stores to be competitive in the market as their activities will directly affect Karesabari.
Primary activities Karesabaris primary activities start from research and development activity. In this part Karesabari, normally, conduct those activities which are really necessary to implement the basic activities of the business. Following are the basic activities: a. Research and Development The first and foremost point of different from the competitors is R&D activities. Karesabari always observe and analyse the market opportunities and threats via formal and informal research activities. In the formal process, Karesabari gives the R&D activities to the interested group outside the organisation like college students and other professional group. On the other hand, in informal process, Karesabari go through various reports, publications, observations and some other tools. b. Inbound logistic The main inbound items are green vegetables. In the process of sound and smooth inbound logistic management Karesabari follow two approaches. First, Karesabari try to buy the required vegetables directly from the farmers. The main intention of this approach is to reduce the middle men and the unnecessary costs. Second approach is to buy from the retail wholesale market like Kalimati and other local markets. The basic intention of this approach is to assure the smooth flow of vegetables. Whenever possible, Karesabari try to buy vegetables from the direct farmers. c. Operation In operation the activities range from placing the vegetables in the store to arrange the required resources. Placing the vegetables, sorting the damage pieces, supplying the vegetables in the different stores and pricing the products, are the major operational activities that is performed in the course of the business. d. Outbound logistic In this process Karesabari takes order from the customers, process the orders, deliver the order and manage the cash. So far, Karesabari is not following the home delivery system,
thus, customers come to the store and they take the products from there. That is why; Karesabari mainly focus on the order receiving and deliver of the order. e. Marketing By nature, Karesabari need not to invest huge investment in the marketing activities but we should not ignore the customer to let us know. As of today, Karesabari is marketing the company and products via indirect way. It is promoting through magazines and public cry out system. f. Service It is quite difficult to provide the after sales services to the customers. Karesabari is trying making our customer satisfied by maintaining friendly relation; it is updating the customers about the current market scenario. Secondary activities Those activities which are supportive to the business are taken as the secondary activities. In this case following are the secondary activities. a. Procurement Karesabari purchases the vegetables, assets, raw materials, and other required supplies from the suppliers to assure the smooth operation of the business. b. Information management system Karesabari do not have resourceful MIS. It has online portal to aware the stakeholders about the company and products. c. Human resource management. Karesabari has highly motivated and satisfied human resources. At the same time, Karesabari always try to upgrade them via various training and development activities. d. Infrastructure
Right now Karesabari have moderate level of infrastructure. Due to the customer friendly decoration, customer can see almost all vegetables from the entry gate. Similarly, we are trying to enrich the level of infrastructure so as to meet the customer flow. The main concern in the vale chain system is to satisfy the customer by the generating unique values. Karesabari is trying to generate the profit by adding values to the all stakeholders.
Intangible Resources Expert and educated investors Simple and formal organization structure Use of corporate color green which give the feeling of freshness Good corporate image
Positioning by creating image of freshness and green vegetable Reliable source of suppliers Highly satisfied and motivated workforce
Company capabilities Low cost of capital as compared to competitors by acquiring goods through reduction large distribution channel Low price as compared to competitors High quality customer service Possible technical and operational collaboration with malls
Weakness (W) Financial position is weak which has resulted in less number of outlets. The layout of the store is congested Documentation of the financial matter has not been done Less promotional work and poor utilization of webpage
Opportunities (O) Consumers consciousness towards hygienic and fresh vegetable is increasing Popularity is growing so there is chances of getting new customers Opportunity for e-portal shopping using the existing web page and possibility of adding home delivery Threat (T) Large number of competitors competing for the customers Low customer loyalty due to low switching cost Concentration of outlets in Baneshwor and Bhaktapur area making it chances of overlooking the other market Uncertainty in transportation due to banda, strikes, jams, thereby resulting in untimely delivery of the goods affecting the perish ability of the product. After having the SWOT analysis, series of managerial discussion takes place which becomes the insightful place for discussion and information sharing which will help to improve the quality of choices and decisions managers can make. This diagram helps the manager to identify one of the four distinct patterns in the match between firms internal
Seeing the SWOT analysis of Karesabari and analyzing with the diagram it falls in the quadrant of having numerous environmental opportunities and having substantial internal strength which gives Karesabari the option of aggressive strategy which could be vertical integration, horizontal integration, Market concentration and Market development. Since Karesabari does not have much substantial strength but numerous opportunities, Karesabari will vie for concentrated growth.
Figure 6: IFE matrix As from the matrix above we can see the weighted score is 2.63 which show that Karesabari has strong internal position and it can formulate the strategies as per it.
From the above figure we can say that Karesabari is currently adopting the differentiation strategy and catering the broad range of customers through different outlets. But the competition is getting severe and competition is on price due to which Karesabari will have to compete to be the cost leader also which will ultimately take it towards being the best cost provider in the long run.
Talking about Karesabari on what it should peruse it falls in the quadrant of strong competitive position with rapid market growth as illustrated in the figure below.
It is because Vegetable market is growing and Karesabari has financial and process competency to fall in the quadrant as mentioned above and pursue concentrated growth in future too.
Figure 9: Internal External Matrix After doing internal evaluation matrix and external evaluation matrix we got the total weighted score from these matrices which help us to locate where we fall in the Internal External matrix. In this case the EFE total weighted score is 3.2 and that of IFE is 2.63. When these two scores are plotted in IE matrix Karesabari falls in second cell as represented by circle in the above IE matrix. It shows that Karesabari needs to adopt grow and build strategy. Karesabari needs to adopt concentrated growth or market development but concentrated growth will be the best option as Karesabari have numerous opportunities and strength that can utilize those opportunities.
Figure 10: Quantitative Strategic Planning Matrix From the initial period there was the dilemma of whether choosing concentration growth or market development. Result supports concentrated growth over market development as total attractiveness score of concentrated growth is higher than market development.
skill, capabilities and creativity of the leaders of Karesabari has proved to be very effective for the company. Right now Karesabari must concentrate in penetrating the current market more effectively therefore changes required to implement this strategy are few. Karesabari needs to maintain its current leadership style and go with stability.
Functional Tactics As soon as short term objectives are made they need to be translated to functional tactics which are the routine works that needs to be done so that short terms objectives can be obtained in a concrete manner. Some of the specific functional tactics Karesabari is doing are: Tie up with Jyoti Group for the functional and operational management. For customers retention and attracting new customers providing membership card to the customers, offering some goods/service to those customers who buys beyond the limit of Rs.500. Flyer, Pamphlets and social network will be used for grabbing customer attention. Home page of the website will be made attractive which will include updated price list of the vegetables. So, with the functional tactics in place, there will be need for the control mechanism so that the implementation of the strategy will be in the right direction. Control mechanism will ensure that we do not deviate from the strategy that is being implemented. Feedback will be taken on how the activities are being done to be intact with the strategy.
Chapter VI Conclusion
Karesabari is one of the first of its kind in vegetable retail vegetable store started by the private sector. With the vegetable market growing and the consumer consciousness in having fresh and hygienic vegetable the prospect of the market seems to be very promising. With the mission to be the leading vegetable retail store and vision of fresh vegetables to all, Karesabari has been fulfilling its promise in socially responsible manner. Through the Porters five force model it seems that the competitive situation is very fierce due to which differentiation is necessary and the margin is decreasing. The environment seems to be much confusing due to the instability in the political scenario. But due to the strength of Karesabari it has been able to cope with the opportunities that have come in the way. As per internal analysis it was seen that Karesabari has internal resources that can help to overcome its weakness and pursue concentrated growth strategy which will help it to cater the larger base of customer. In case of strategic it adopts the differentiation strategy which is a sound strategy for the time being but as the number of outlets will increase and more competition will be on price it should also look for the cost leadership and the combination of these strategies will make it even more competitive in the market. Also organization culture leadership and structure are in synchronization with the current strategy but they will have to be reviewed as the concentration will occur in the coming periods. From all these we can say is the vegetable retail market is growing, is facing stiff competition and Karesabari is doing good and needs to closely watch the competitors move opt for concentrated growth strategy to be more visible in the market and satisfy more consumers.
List of figures
Figure 1: Porter's five forces model Figure 2: EFE matrix Figure 3: Strategic Group Mapping Figure 4: Value chain analysis Figure 5: SWOT analysis diagram Figure 6: IFE matrix Figure 7: Porter's five generic strategies Figure 8: Grand Strategy Cluster Matrix Figure 9: Internal External Matrix Figure 10: Quantitative Strategic Planning Matrix Figure 11: Organizational Structure Figure 12: Matching strategy with organization culture Figure 13: Matching Leadership with Strategy 7 10 11 12 18 19 20 21 22 23 24 25 26
Table of Content
Chapter I Introduction 1.1 1.2 1.3 About the company Present Scenario Mission, Vision and Corporate Social Responsibility 1 1 1 2 3 5 5 5 8 10 11 12 12 12 15 16 18 20 20
Chapter II External Assessment 2.1 Porters five forces model 2.2 PESTEL Analysis 2.3 External Factor Evaluation Matrix 2.4 Strategic Group Mapping Chapter III Internal Assessment 3.1 Value Chain Analysis 3.2 Resource Based View 3.3 SWOT Analysis 3.4 Internal Factor Evaluation Matrix Chapter IV Strategic Analysis and Choice
4.1 Porters Five Generic Strategies 4.2 Grand Strategy Cluster Matrix 4.3 Internal External Matrix 4.4 Quantitative Strategic Planning Matrix Chapter V Strategic Implementation and Control 5.1 Organizational Structure 5.2 Matching strategy with organization culture 5.3 Matching Leadership with Strategy 5.4 Short term objectives and Functional tactics
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