Professional Documents
Culture Documents
: 09-1
The arrival of our third edition of the AWISCO Arc coincides with the roll out of one of the
marketing efforts that makes us unique, our Customer Satisfaction Survey. In 1997, AWISCO was
one of the first compressed gas and welding distributors to reach out in this way and collect feedback
in an effort to improve the areas that you told us were important to you.
Our surveys are a product of the TQM (Total Quality Management) Program that we initiated
more than fifteen years ago. They derive from a very simple but often overlooked concept; what
“we think” is important may not correspond to what you think is important. Surveys are one of the
easiest and most efficient ways of finding out what you think.
The survey is divided into several of the activities in which we connect with and serve you. You
will have the opportunity to rate our performance as well as rank the importance of each of these
areas to you.
Our fourth survey is more streamlined and faster to finish than the first three. It should not take
you more than ten minutes to complete. We have already mailed surveys out to some of you. If you
have not received one, we also have a web based version of the survey for your convenience that
may be reached by clicking on the link at www.awisco.com/survey.html. Please take a few minutes
to visit our website and take the survey. Your input, as always, is invaluable.
Our mission is to make your experience with AWISCO the very best that it can be. Your feedback
will give us the fuel that we need to make it happen. This relationship is an integral part of what we
call the AWISCO Advantage. We are grateful for your participation, loyalty and friendship.
Yours truly
Lloyd Robinson
President
PS: I look forward to greeting all of you at our Trade Show 2009, June 10th and 11th in Maspeth!
800-834-1925 www.awisco.com
Issue No.: 09-1 The Awisco Arc
Vendor Spotlight
Their newest offering, Quick Print, with these industry leading products
provides multiple benefits for users. and services.
With Quick Print, you can have your When Eric is away from his
Eric Laubach
www.awisco.com 800-834-1925
The Awisco Arc Issue No.: 09-1
Norma Feged different mock-ups for management to image retouching. Being able to use
is an artist. You review and critique. high quality tools and software allows
may not have me to bring my experience and artistic
Norma Feged
800-834-1925 www.awisco.com
Issue No.: 09-1 The Awisco Arc
New Products
The Power of Blue™ strikes again with market place, the Wildcat offers the
the creation of the compact, lightweight contractor more truck bed space for
Wildcat™ 200
and durable Wildcat 200. The Wildcat material and tools. The seven gallon
200 is a fully enclosed DC gas driven tank allows for 12 hours of runtime
welder and generator combined in a new when burning 1/8” electrodes mean-
compact frame. The new enclosure pro- ing more production with less down
vides optimum protection for the 14 HP time. Miller’s Wildcat 200 offers the
Subaru engine as well as keeping dust, contractor a new choice in power and
debris and objects from entering the economy. Your AWISCO showroom
unit. With a footprint that’s about 30% is the place to see it.
smaller than comparable models in the
Miller Electric MFG. introduces the new steel cutting capacity. All of these
Trailblazer® 302 Air Pak
Trailblazer 302 Air Pak. This powerful features are packed into a footprint
all-in-one tool is designed for repair and that takes 50% less space than a
construction with 350 amps of multi- separate engine drive and compressor
process weld quality, an integrated with 25% less axle weight. You asked
rotary screw air compressor for air tools us for it, we turned to Miller and they
or plasma cutting and 13,000 watts delivered! See this modern marvel at
of generator power for electric tools. your AWISCO branch today.
The Trailblazer 302 Air Pak boasts
the strongest combined generator-
compressor in the industry with enough
air and power to run Miller’s Spectrum By Ray McKinnon
625 Plasma Cutter to its 5/8” rated mild Purchasing
www.awisco.com 800-834-1925
The Awisco Arc Issue No.: 09-1
Dear Answer Man: class of electrodes should never be and traps throughout your facility and
stored in temperatures greater than to add a dedicated water removal fil-
What temperature should you 130 degrees and should never be ter just before the inlet of your plasma
keep E6010 at for welding x-ray “reconditioned”. A full list of elec- cutter. We carry a line of filters spe-
quality joints on pipe? trode storage and conditioning tips cifically designed to go inline with
–Joseph, can be found on Hobart Brother’s your plasma cutter’s air supply. Just
Stroudsburg, PA website. The link is: http://www.ho- call one of our knowledgeable sales
bartbrothers.com/pdf/support/Oven_ representatives at 1-800-834-1925
Storage_Chart.pdf and tell them you need a water filter
for your plasma cutter.
Thanks for asking.
The AWISCO Answer Man Thanks for asking.
The AWISCO Answer Man
800-834-1925 www.awisco.com
Issue No.: 09-1 The Awisco Arc
By Victor Fuhrman,
CIO/VP Marketing
There was one correct response to
IndusTrivia
?
last edition’s IndusTrivia question.
? ? ?
THE QUESTION:
Think you know a lot about welding, cutting ?
and safety? To whom and in what year
? ?
Here’s your chance to test your knowledge and win an AWISCO Tee Shirt! was the first patent granted for
plasma arc cutting?
?
If you know the answer to the following question, go to our website,
www.awisco.com/Trivia.html, submit your answer, and if your’s is one of Elliot Wiener from Juniper
the first ten correct submissions, you will win an AWISCO Tee Shirt! Industries, knew that Dr. Robert Gage
of Union Carbide, received the first
Question: Who struck the first arc? patent for Plasma Arc cutting in 1957!
Elliot wins an AWISCO tee-shirt.
The answer will appear in our next edition of “The AWISCO Arc”. Congratulations, Elliot!
www.awisco.com 800-834-1925
The Awisco Arc Issue No.: 09-1
800-834-1925