About Us

Mobilink is Pakistans leading provider of voice and data services, bringing more people together through service excellence and product innovation. With more than 36 million subscribers, Mobilink maintains market leadership through cutting-edge, integrated technology, the strongest brands and the largest portfolio of value added services in the industry, a broadband carrier division providing next generation internet technology as well as the countrys largest network with over 9,000 cell sites making everyday a better day for its customers. Housing Pakistans largest distribution and contact centre networks and an unparalleled 6,500 kilometers fiber optic backbone, Mobilink has already invested over US $3.9 billion in the country to date, with another USD 1 billion being invested in network modernization. Mobilink provides uninterrupted countrywide connectivity, unmatched customer services and international roaming in over 140 countries. As a responsible corporate citizen, Mobilink offers a range of socially inclusive products and services dedicated to enhance access to information. Through Mobilink Foundation, the company passionately supports education, health and environmental initiatives and promotes sustainable business practices. Mobilink offers exclusive & personalized tariff plans that empower customers and cater to the communication needs of a diverse group of people, from individuals to businessmen to corporate and multinationals.

Our Business Network Advantage

Over the last 18 years, Mobilink has set up one of the largest cellular networks in the country. Currently, we are covering more than 20,000+ cities and towns. This has involved an investment in the company of more than US$ 3.9 Billion. We have more than 8,500 cell sites and the number keeps growing at a rapid pace. We also have deployed around 6,500 km of optical cable across Pakistan.

Network Years of Business Cities 18 20,000+

Network Investment Switches Cell Sites Optical Cable Deployment Switches Radio Base Stations Intelligent Networks Microwave Equipment Operating Frequency SMSC USD 3.9 Billion+ 66 8,500+ 6,500 KM Nokia-Siemens Networks and Huawei NSN, Alcatel. Huawei and ZTE Ericsson Nokia-Siemens Networks and Alcatel 900/1800 MHz Acision

Lost / Stolen Mobile Phones

If your mobile is lost or stolen, you can report it to have it blocked, so it is useless for anyone else. Please make sure your phone connection is in your name and you have your IMEI number. Your IMEI Number IMEI is the International Mobile Equipment Identity, which can be used to block your mobile phone if it is missing. To get your IMEI number, dial *#06# on your mobile phone. Store this number in a safe place for reference.

How to report your lost/stolen phone

Call police 15 to report your missing handset and place a recovery request Call PTA toll-free number 0800-25625 to make your phone inoperative Call CPLC at 021-5682222 to make your phone inoperative

Get Your SIM blocked Call your mobile phone company to block your SIM from being misused. You will need to provide the following information

IMEI number Cell phone number Name National Identity Card number Address and contact number

Enter your IMEI number to check whether your handset is blacklisted or not. IMEI # (15 digits)

Our Brand
The new Mobilink has a new bolder mark with a strong and positive outlook from a confident and optimistic leader. The new Mobilink will continue leading the way by bringing people together through service excellence and product innovation. Our employees act as one with our customers in order to create a better everyday. Mobilink. Being One.

Our Vision, Values and Mission

Mobilinks Vision
To be the leading Telecommunication Services Provider in Pakistan by offering innovative Communication solutions that make each day better for our customers while exceeding Shareholder value & Employee Expectations.

Mobilinks Values
Be Passionate
We at Mobilink, are passionate about fulfilling & exceeding customer needs and enriching their lives everyday.

Be Professional
We take pride in practicing the highest ethical standards and take responsibility for our actions.

Lead With Purpose

We are committed to lead the market through innovations in new services, products, as well as cutting edge technologies and solutions.

Coverage
Where other networks fail, ours connects instantly. On highways & byways, throughout thousands of destinations across Pakistan, only Mobilink has you fully covered. So no more mixed signals, because only Mobilink talks to you loud & clear. Mobilink provides the widest coverage network, covering more than 10,000+ cities, towns, and villages across Pakistan. It connects over 31.6 million family members every second of the day with exceptional voice quality due to its broad coverage. Our coverage is expanding day by day, and soon, the only other thing covering Pakistan more than Mobilink would be the clear blue sky. The type of coverage service Mobilink provides is divided into three main categories: PHYSICAL PRESENCE (Mobilink has physical infrastructure in the area) INDOOR SPILLOVER COVERAGE (High coverage level in adjoining area) OUTDOOR SPILLOVER COVERAGE (Medium coverage level in adjoining area) Along with nationwide coverage, Mobilink also provides true International Roaming in over 140 countries with more than 300 partner operators worldwide.

Corporate Responsibility

Mobilink believes in playing an active role in supporting the community and social development of Pakistan. Our Corporate Responsibility goes beyond philanthropy and donations whereby we take into full account the impact that Mobilink creates on all stakeholders and on the environment when making decisions. We recognize that an educated, healthy society is Pakistans key to ensuring sustainable development and we do our best to give back to the community we operate in.

Customer Care
Total Customer Satisfaction is one of the key Mobilink values that place customers at the heart of our success. Safeguarding their trust and respecting their confidence is achieved with service, quality and value, beyond expectation. Catering to a diverse clientele spread across Pakistan, Mobilink Customer Care is more than glad to help you with your concerns, questions and suggestions anywhere, anytime in PakistanHere is what sets Mobilink Customer Care apart:

Pakistans Largest Customer Care Network

Mobilink has the leading customer care footprint across the country, where our valued customers can find a Customer Care Centre, Franchise Centre, and countless Partner Retail Outlets virtually anywhere. North or South, left or right, you can find our support just around the corner.

Regional Languages Support (111)

At Mobilink, we understand the unique needs of each of our customers. Add a personal touch to your experience with our team of Customer Care Representatives, who communicate in your regional language. This is just one of the many ways how we make your Customer Care experience not only personal, but better.

24/7 Customer Support(111)

Be it any time of the day, you can count on our team of skilled Customer Care Representatives who are always ready to help with a smile.

Dedicated Corporate Relationship Support

By providing our corporate patrons with dedicated support, our Corporate Account Managers (CAMs) are more than happy to assist with personalized connectivity solutions and an array of services so that your connections remain seamless and strong.

Club Postpaid
Club Postpaid is an exclusive club meant for high-revenue Postpaid customers and our corporate clients, and it provides top-of-the-line services to its valuable members. Club Postpaid offers unique privileges such as personalized services (e.g. delivery of SIM cards, activation of VAS, etc.) priority handling at Contact and Service Centers, free of cost replacements of SIM, change of MSISDN and IR activation, special events and get-togethers exclusively arranged for Club members and personalized delivery of Sentiments on occasions such as Eid, Christmas, etc. Each account has its own CAM (Corporate Account Manager), who assists the account holder with all their queries and concerns. The CAMs maintain a very healthy and helpful relationship with their accounts, and ensure that each account is visited at least once every month by them. Club Postpaid remains a one-of-its-kind club in Pakistan, with top-notch services, unprecedented facilities, and the best voice quality.

International Roaming
Mobilink always strives to delight its customers by offering great services at the most affordable rates, whether at home or abroad. Jazz International Roaming connects its customers across the globe, giving them a one-stop-shop solution to international communication needs. With Jazz International Roaming, Jazz subscribers can make or receive calls, as well as send and receive SMS to and from Pakistan on their existing mobile numbers when traveling abroad. In continuation to facilitating our valued customers, Jazz now expands its prepaid roaming coverage with partner networksQ-Tel in Qatar and Vodafone in Netherlands bringing the best in quality and service as always. Now you can enjoy Jazz International Roaming in 38 countries across 5 continents with our following partner networks:

Jazz IR Partners

This offer includes: 1. 2. 3. 4. 5. 6. No security deposit No subscription charges Free incoming SMS Convenience with One Number, One SIM Card Balance Check through *111# Multiple Recharge options

Although not mandatory, Jazz International Roamers are advised to carry sufficient balance in order to enjoy unmatched convenience. Recommended balance is Rs. 1,500

Subscribing to Jazz International Roaming

Jazz International Roaming can be activated by simply calling 111 Helpline. Jazz customers can also subscribe to International Roaming by visiting their nearest Mobilink Customer Care Centre or Franchise

Balance Recharge for Jazz International Roamers

Jazz Load, Jazz Share, Balance Inquiry (*111#) and Balance Charging through USSD (*123*14DigitCode# and press SEND) all work while on roaming. Jazz roamers can also recharge balance via International Jazz Load available at EZETOP outlets worldwide or via credit card by visiting EZETOP website www.ezetop.com So remember to carry your Jazz number whenever you travel abroad next time. It will always be an ideal travel partner! Jazz International Roaming Tariffs

International Roaming
It feels good to hear a familiar voice. Especially when youre thousands of miles away from home. With indigo, you can go the extra mile and remain connected through a special connection. A connection which is just as strong anywhere in the world, as it is at home.

Roaming in over 140 countries 10,000+ destinations nationwide Widest BlackBerry Roaming access Loyalty points & air-miles upon travel

Payment Options
Now its easier than ever to pay your bill
Stay home, have us collect your bill. Or better yet, pay from the comfort of your online banking or through ATMs of major participating banks. You can sign up for a mobile wallet and use MobiCash to pay your bill conveniently. We offer a host of convenient payment methods including.

Mobicash
Now you can pay your bill directly through Mobicash money transfer service wherever you are and whenever you want.

Mobilink Franchise
Pay your bill directly at any Mobilink Business Center or Franchise.

Direct Debit
Every month, outstanding amount of your bill will be debited from your credit card automatically before the due date of your Postpaid bill. You will still receive monthly bills for your record.

Banks
Pay your Bill through Standard Chartered Bank, Faysal Bank (RBS), MCB (Branch, ATM, Online and MCB Mobile) & ATMs of MNet member banks.

Scratch Card
Purchase a Mobilink scratch card/voucher from your nearest Retailer, Franchise or Customer Care center, and pay your postpaid bill using the amount on that card/voucher. To make payment, simply type *123*<14-digit code of card/voucher># and press Send/Call from your Mobilink number.

Mobilink Load
Visit your nearest Mobilink Retailer and pay your Mobilink bill using the Mobilink Load service. Simply provide the retailer with the mobile number and amount you wish to pay. *Terms and Conditions apply.

Pakistan Mobile Communications Limited, better known as Mobilink GSM, is a telecommunication service provider in Pakistan. The company is Pakistan's leading cellular operator with a subscriber base of 35 M and market share of 31% in October 2010. [2]

Mobilink's Head office is located in Islamabad. Mobilink started operations in 1994 as the first GSM cellular Mobile service in Pakistan by Motorola Inc.,[citation needed] later it was sold to Orascom Telecom, an Egypt-based multi-national company In addition to cellular service, the Orascom group is diversifying its service portfolio by setting up new businesses and also expanding through acquisitions. Recently, they started offering DSL broadband through a wholly owned subsidiary, Link.Net. Additionally, the company has also launched its wireless broadband service through WiMax based technology under the label of 'Mobilink Infinity'. Technology is backed by Alcatel, and company is using a ZYXEL Customer Premises equipment. In addition to Mobilink, the Orascom group also owns TWA (Trans World Associates) which operates an undersea fiber optic cable from Karachi to Fujairah, UAE. As of June 2010 Mobilink had issued two listed bonds valued at R$3.2B and R$6B, respectively.

Brand overview Almost 36 million subscribers choose Mobilink Pakistans leading cellular services brand and pioneering Blackberry services provider. Mobilink maintains its market leadership with cuttingedge, integrated technology; prepaid, postpaid and youth-specific brands; the largest portfolio of value added services industry-wide; a broadband carrier division providing next generation internet technology; as well as the countrys largest voice and data network with over 8,500 cell sites across Pakistan.
Mobilink offers Pakistans largest distribution and contact centre networks and an unparalleled 6,500 kilometers of fiber optic backbone. To date, Mobilink has invested over US $3.3 billion in the country to ensure uninterrupted countrywide connectivity, unmatched customer services and international roaming in over 140 countries. Mobilink is also the official cellular partner to the Pakistan Cricket Board. Moreover, as a responsible corporate citizen, Mobilink offers a range of socially inclusive products and services dedicated to enhance access to information. Through the Mobilink Foundation, the company supports education, health and environmental initiatives and promotes sustainable business practices. Mobilink offers exclusively designed tariff plans that cater to the communication needs of a diverse group of people who range from individuals to businesses and from corporates to multinationals. To this end, we offer both postpaid (INDIGO) and prepaid (JAZZ) solutions to our customers. Compared to the competition, both our category-specific brands are leaders with in the industry. More recently, a youth-specific brand (JAZBA) was launched to cater to the needs and aspirations of the Pakistani youth market. Over the years JAZZ has become the preeminent brand among the masses with the majority of its campaigns and/or consumer communication happening under it. Under the current scenario JAZZ constitutes of 84% of the customer base, Indigo 1.60% and Jazba 14.4%. In addition to providing advanced voice communication services that makes the lives of millions easier, we also offer a host of value-added-services to our customers. At the same time, Mobilink places unprecedented importance on the widest possible coverage across Pakistan; which is why, we cover over 20,000 cities, towns and villages across the country in addition to over 140 countries through our international roaming services.

Mobilink Foundation initiates earthquake relief operations in Baluchistan

Posted On 01 Oct 2013 By : Economic Outlook Comment: 0 Tag: Mobilink Foundation, Pakistan Short URL
Mobilink Foundation to distribute food assistance to over 7,000 affectees in Awaraan Lahore, Sep 30 2013 / Asianet-Pakistan Mobilink Foundation has initiated relief operations in Baluchistan as a means of alleviating the distress of those affected by the recent earthquake. A severe shortage of food has resulted in starvation in the worse affected areas.

As part of its initial effort, Mobilink Foundation will be collaborating with the Government of Baluchistan to distribute food assistance to over 7,000 victims in various relief camps in the vicinity of Awaraan and surrounding areas. As part of the collaboration, the Government of Baluchistan will ensure safe passage for Mobilink Foundations relief caravans en route to relief camps in Awaraan. The Sindh Police and Rangers will be engaged to provide security from Karachi to Lasbela, following which the Pakistan Army will provide escort up to the designated relief distribution points. ABOUT MOBILINK FOUNDATION The Mobilink Foundation is a reflection of the commitment of Mobilink and its employees to reshape lives of the community in which Mobilink operates. Established in 2007, the Mobilink Foundation is a non-profit organization, which provides support for the local community in the areas of health, education, environment and humanitarian assistance. Being a philanthropic organization, it is purely based on employee volunteerism that enables the Foundation to spend every penny directly towards the causes it is associated with. In 2013, Mobilink Foundation became Pakistans first and only telecom CR function to be certified by the Pakistan Center of Philanthropy (PCP).