Professional Documents
Culture Documents
YOU:
Hi, where's the check-in ________________ for American Airlines? counter control zone That's in terminal 2. This is terminal 1.
Is there a ________________ that goes between terminals? transportation shuttle bus vehicle Yes, there's one right in front here.
________________to the taxi stand? Together With Next Yes, that's right.
How much time ________________ to check in? ( = How much time before my flight should I check in?) will I let should I allow can I take
AIRPORT WORKER:
Hi, ________________ to London, England. I fly to fly I'm flying Can I see your ticket and your passport, please?
online purchase
CHECK-IN WORKER: YOU:
No, I'd like an ________________ seat please. aisle isolated open passage OK, and is all this luggage yours?
These ________________ are mine. two luggages two bags two baggages All right. One of your bags is overweight... I'm going to have to charge you
CHECK-IN WORKER:
I see. How much ________________ do I have to pay? And can I pay by credit card? cash over extra $30 dollars more, sir, and yes, we do accept credit cards.
CHECK-IN WORKER:
Hi, I'm flying to Miami, but I need a ticket... Can I ________________ here? buy get buy one No, you'll have to go to the ticket counter... That's over in terminal 3.
You can walk there. The terminals are connected. Just turn right and go all the way to end of this terminal and you'll be in Terminal 3.
CHECK-IN WORKER:
Hi there. I ________________ a ticket here? told me that I can will buy was told I could buy Yes you can. Where to?
YOU:
I need a ticket to Miami, please, for today _______________. perhaps if possible can be
All right.... Yes, I can get you on the flight at 7:00 PM tonight, which arrives in Miami at 10:00 PM. This ticket is $650.
TICKET COUNTER WORKER: YOU:
Do you have anything ________________? less cheaper so expensive No, not on such short notice, sir. That's the lowest price I can get
3) I can't find my husband. Can you him? 4) I can't find my departure 5) The airline lost one of my 6) I don't have enough sandwich. 7) They won't let me take my on the plane. 8) I lost my boarding 9) My flight has been 10) Is there a public phone here? My cellphone) isn't working.
ENGLISH FOR TOURISM
ENGLISH AT THE AIRPORT | Questions and answers 1) ANSWER: No, you'll have to transfer either in Chicago or Kansas City.
gate bottle pass mobile wallet delayed money flight bags page
QUESTION:
Are there any direct flights to Dallas? How much is a ticket to Dallas? How long does the flight to Dallas take?
QUESTION:
How early should I check in? How much do I have to pay for the extra bag? Where's the lost-and-found office? 3) ANSWER: I'm sorry, this bathroom is being cleaned.
QUESTION:
Can I go into the bathroom? Where can I get a coffee around here? Where's the ticket office? 4) ANSWER:$75.
QUESTION:
Where's the lost-and-found office? How much do I have to pay for the extra bag? How long is the delay? 5) ANSWER: 2 hours.
QUESTION:
How long is the delay? Has the flight been cancelled? What time is it? 6) ANSWER: At 2:00 PM.
QUESTION:
How long is the delay? When does the flight to Bangkok leave? What time is it? 7) ANSWER: No, this is the arrival area.
QUESTION:
Is this the departures area? Is this the arrivals area? Is this the lost-and-found office? 8) ANSWER: It's $10 per 24 hours.
QUESTION:
Where are the lockers? How much does a locker cost? Where are the luggage carousels?
QUESTION:
Can I buy a ticket here? How long is the delay? Is this the gate for flight 234 to Madrid? 10) ANSWER: You can bring one small bag on the plane with you.
QUESTION:
How much carry-on luggage am I allowed? How many bags can I check? Where can I pay for the extra bag?
YOU:
Could I get another _____________, please? I'm a little cold. Coke blanket magazine Certainly, sir. Would you like a pillow as well?
No, thanks. But could you please bring me a ________________? Coke liquid soft Sure, would you like ice in that?
Yes, please... Oh! Could you also lend me a pen to ________________ this immigration
I don't have one on me right now, but I'll get one for you.
(THE FLIGHT ATTENDANT COMES BACK WITH YOUR DRINK AND A PEN) YOU: Thanks. Do you know when we will we be ________________? landing on land grounding
FLIGHT ATTENDANT: YOU:
In about 2 hours.
What's the ________________ in Seattle right now? degrees hot temperature I'm not sure... I'll check with the pilot.
FLIGHT ATTENDANT:
Excuse me, would it be possible to ________________ seats with someone? My wife and I would like to sit together. alter interchange switch/change
YOU: FLIGHT ATTENDANT:
Certainly, sir. For now, please take your seat, and once the plane takes off,
Thank you. Could you help me put this bag in the ________________ compartment?
up overhead high
FLIGHT ATTENDANT:
I'm sorry, I think you're ________________. sitting wrong a mistake in my seat Oh, let me check my boarding ________________... Yes, I'm sorry, my
OTHER PASSENGER:
mistake. pass passport document No problem. I'm going to _________________ anyway. My wife and I would like to sit together. transfer move trade
YOU: OTHER PASSENGER:
Oh, well, I can switch places with your wife. That way you two can sit be great! Thanks a lot.
together.
YOU: Really? That would English for tourists
3) I'm thirsty. Could I get some 4) I feel 5) Are the . I don't want to eat. occupied?
pen water blanket stretch lavatories light ice headphones fold nauseous .
6) My back hurts from sitting. I need to 7) No in my drink, please. doesn't work. back. to fill out this form?
______________. Germany I'm German I was born in Germany And what's the purpose of your visit to the United States.
I'm going to _______________ my brother. He lives in Boston. look at visit view How long do you plan to stay in Boston?
_______________ two weeks. Also Along About And what do you do back home?
_______________? I don't understand... Where Pardon me Too fast Your job... what do you do?
Oh, I'm a high-school _______________. I teach Physics and Chemistry. teacher student learner
ENGLISH/TOURISM
topic: CUSTOMS/IMMIGRATION - Questions and answers 1 1) ANSWER: About two weeks.
QUESTION:
How long do you plan to stay in Australia? Where will you be staying in Australia? Have you ever been here before? 2) ANSWER: Yes, I was here for about two weeks last year.
QUESTION:
How long do you plan to stay in Canada? Where will you be staying in Canada? Have you ever been here before?
QUESTION:
What's the purpose of your visit? How long will you be staying in the United States? Do you plan to work here? 4) ANSWER: Sure.
QUESTION:
How many bags do you have? Could you open this bag for me? What's the purpose of your trip? 5) ANSWER: No, I'm travelling with my wife and two daughters.
QUESTION:
Are you travelling alone? Could you open this suitcase for me?? What's the purpose of your visit? 6) ANSWER: Yes, my brother lives here.
QUESTION:
Are you travelling alone? Do you have any family here in the United States? How long does the tour last? 7) ANSWER: No, nothing.
QUESTION:
Do you have anything to declare? Do you need an interpreter? Are these your bags? 8) ANSWER: I'm here on business.
QUESTION:
Do you need an interpreter? What's the purpose of your visit? Are you importing any fruits or vegetables? 9) ANSWER: No, I'm not.
QUESTION:
Could I see your passport? Do you have anything to declare? Are you importing any fruits or vegetables? 10) ANSWER: I'm a web designer.
QUESTION:
What's your line of work? Did you fill out the customs form? What's the purpose of your visit?
-bar.
Do I leave the key at the Do I have to pay Is there somewhere I can The fan is really Is this service The
( = in advance) ? money around here? . Can I turn it off? , or do I have to pay for it? is fantastic. We can see the whole city!
Can I get a wake-up Our (bed) How much does it The coffeeIs breakfast Do you have room The remote-
at 6:30 AM? are dirty. Could you please change them? to make a call to Brazil? doesn't work. in the price? ? doesn't work. ?
is too noisy. .
YOU:
Certainly, sir. (CHECKS THE RESERVATION SYSTEM) Yes, would you like a room facing the pool or the ocean?
HOTEL CLERK: YOU:.
more expensive cheaper Yes, the rooms that face the ocean are $100 per night, while the ones facing the pool are $80 per night.
HOTEL CLERK: YOU:.
OK, ________________ with the one facing the ocean, please. make me I'll go do it And you would like that for three nights, correct?
________________. that's right that is satisfactory it is not wrong I'll have the porter bring up your bags.
Would it be ________________ see the room? first allow possible Of course, it's upstairs to your right. Here's the key.
HOTEL CLERK:
Yes, we do have one, but it faces the street, so it's a little noisy.
Could I ________________ at that one? make a look take a see take a look Of course. It's room # 305 and it's upstairs to your left. Here's the key.
HOTEL CLERK:
That room is perfect. I'll ________________. take it hold it grab it That'll be 120.
topic: At the hotel 3 (Getting from the hotel into the city)
YOU:
How do I ________________ from here? Can I take a bus or do I have to take a taxi? to come to downtown arrive in downtown get to downtown There are no buses that go to downtown from here. You'll have to take a cab.
And how much _________________? does that cost price does that charge The fare to downtown is usually about $20. Would you like me to call you one?
Sure, can I _________________ for 2:00 PM? come in order get one Absolutely. It'll be waiting for you in front of the hotel. Is there anything else I can
HOTEL CLERK:
do for you?
YOU:
Yes, can you get someone to ________________ in my room? take the sheets and bring new ones change the sheets take the sheets Yes, of course.
Thanks. ________________. You can help You've been very helpful You are helping me
YOU:
I can't open the window in my room. It seems to be ________________. struck stocked stuck I'll get someone to take a look at it. Anything else?
Yes, how much is the beer in the mini bar? I couldn't find a _________________. listed price list bill It's $5 a bottle. Anything else?
Yes, could you tell the people in the room next to us to _________________ at night? They were screaming all night and we couldn't sleep. be quiet quiet silence
HOTEL CLERK: YOU:
Absolutely. I'll ask them to keep the noise down. Anything else?
No, I think that's it... What time do we have to ________________ tomorrow? check it check out part You'll have to leave your room by 12:00 PM.
OK. And is there somewhere we can ________________ until the evening? hang out sleep leave our bags Yes, you can leave them in our storage room.
HOTEL CLERK:
Hello, My name is Mr. Wong. I'd like to reserve a room. Do you have _________________ from March 10th to March 13th? any available free some free
HOTEL CLERK:
YOU:
_________________ the double room per night? What costs How much is What is the price It's $75 per night... And the single room is $65 per night.
I'm looking for a room that would be nice for a romantic weekend. Which of the two _________________? is recommended do I recommend do you recommend I'd go with the smaller one, the single room. It's much nicer... And two people can stay in that room.
HOTEL CLERK: YOU:
OK, perfect. I'd like to ________________ that one then. reservation reserve make Alright. I've made that reservation for you. And how will you be arriving?
We'll be arriving ________________. by car on March 10th with my wife an underground lot where you can park your car.
YOU:
Can you _________________ a good restaurant around here? recommend say tell Hmm... there aren't any restaurants around here...
There are a lot of good restaurants in the area of the city called Uptown. If you go to Central Avenue, you'll see about 10 different restaurants, all of which are highly recommendable.
HOTEL CLERK: YOU:
Great! How do we _________________ Central Avenue from here? come at arrive in get to When you exit the parking lot, turn left on Main Street. Keep driving for about 10
HOTEL CLERK:
blocks, and you'll come to Central Avenue. Turn right. The restaurant zone is about 5 blocks from there.
YOU:
So, we have to ________________ on Central Avenue? go straight make a right turn make a left turn That's correct. Would you like me to draw you a map?
1) I love this room. It's very _________________! pretty dirty 2) I don't like this room. It's _________________! very clean filthy 3) I love this view. It's really _________________! boring beautiful 4) I like this restaurant. The food is very _________________. tasty bad 5) I don't like the way he behaves. He's very _________________! rude nice 6) I love the service here. It's very _________________. rude professional 7) I'll pass on ( = I won't take) the room. It's too _________________. noisy quiet 8) I'll pass on ( = I won't take) the room. It's a little too _________________. inexpensive expensive 9) I don't like this room. It doesn't seem _________________. dangerous safe 10) I really like this room. It's very _________________. cozy
ugly
QUESTION:
Do I have to pay for breakfast? Where is my key? Do I have to pay for the room at check in? 2) ANSWER: In the restaurant next to the reception desk.
QUESTION:
Is breakfast included in the price? What time is breakfast served? Where is breakfast served? 3) ANSWER: Between 7:00 AM and 10:00 AM.
QUESTION:
What time is breakfast served? Where is breakfast served? Is breakfast included in the price? 4) ANSWER: Yes, you can.
QUESTION:
Where is the kitchen? Can I use the kitchen? Is the restaurant open? 5) ANSWER: No, I'm sorry, we're full.
QUESTION:
Do you have any free rooms? Can I use the kitchen? What time is breakfast served? 6) ANSWER: No, but each room has a ceiling fan.
QUESTION:
Where can I exchange money? Does the room have air conditioning? Is this service free? 7) ANSWER: There is a bank that's right outside the hotel to the right.
QUESTION:
Where can I exchange money? Is breakfast included in the price? What time is breakfast served? 8) ANSWER: You have to press "9" on your phone.
QUESTION:
Where can I exchange money? How do I check my messages? What time does the restaurant open? 9) ANSWER: Yes, you can leave them in the storage room next to the restaurant.
QUESTION:
Did you give me back my passport? Can you call me a cab?
Can I leave my bags here? 10) ANSWER: No, not yet. Here it is.
QUESTION:
Did you give me back my passport? Where is the kitchen?? Can I leave my bags here?
HOSTESS: YOU:
No, we don't. Do you have _____________ this evening? tables waiting somewhere to sit down any free tables Yes, we do... for 2?
HOSTESS: YOU:
No, for 4 please. Some friends will be _____________ us. eating joining sitting Right this way, please. (SHOWS YOU A TABLE)
HOSTESS: YOU:
Could we get a table ____________ ? by the window window with window I'm sorry, but all those tables are reserved tonight...
HOSTESS: YOU:
Could you please double ____________ for us? Those tables are really nice. inspect check research Certainly. I'll be back in a second... You're in luck! Someone just cancelled their
HOSTESS:
reservation!
YOU:
That's great! Thank you very much _______________. help for the research for your help
WAITER:
YOU:
Not yet, _____________, please give us a second more time more time is needed
No problem. I'll be back in a couple of minutes.... (AFTER A COUPLE OF MINUTES) What would you like to order?
WAITER: YOU:
How big are your _____________? foods portions plates Very big, you'll definitely get full :)
WAITER: YOU:
Perfect. And what does each order _____________ ( = include)? come to come by come with Each order includes fries or a salad.
WAITER: YOU:
OK. ____________ the chicken breast, and for my wife... the trout. Bring me I'll have Get Great. And would you like fries or salad with that?
WAITER: YOU:
Fries _____________ and a salad for my wife. for me I will have me All right. I'll be right back with your order.
WAITER:
WAITER: YOU:
Yes, _____________ do you have? beer I'll have a beer what kind of beer We have Budweiser, Miller, and Rolling Rock in bottles.
WAITER: YOU:
One Rolling Rock and one Budweiser, please... oh, and a _____________ of water. glass plate vase Alright. And... are you guys ready to order food, or should I give you couple of
WAITER:
minutes?
We're ready. One ____________ of the grilled calamari, and one _____________ of the fried shrimp, please. number item order
YOU: WAITER: YOU:
Can we get a salad ____________? still instead inside Yes... or for $1 more you can get both...
WAITER: YOU:
Perfect, let's ________________. Fries and salad with both. do do that make it It shouldn't take too long.
WAITER:
WAITER: YOU:
Yes, we can't decide... what do you _____________? say decide recommend Well, our specialty is the Seafood Platter... it includes four different kinds of seafood...
WAITER: YOU:
Oh, no, I can't eat that... I'm _____________ to seafood! Anything else? allergic allergy an allergy Hmm... Well, the Grilled Chicken is also quite good.
WAITER: YOU:
Perfect, we'll have two orders of that. It's not too _____________, is it? mild cold spicy No, it's pretty mild. And what would you like to drink?
WAITER: YOU:
What kind of ____________ do you have? water juice drinks Orange, mango, and pineapple.
WAITER:
YOU:
Two pineapple juices please. Oh... and an ___________. ash ashtray ash plate I'm sorry, but smoking is not allowed in the restaurant.
WAITER:
WAITER: YOU:
Is everything alright?
Yes, that was a really great _____________. We both loved it. food plate meal I'm glad you liked it. Is there anything else I can get you?
WAITER: YOU:
Yes, two coffees... and do you have a _____________ ? dessert description page dessert menu menu for sweet things Certainly. I'll be right back with that.
WAITER: YOU:
Oh, and be sure to give our _____________ to the chef... The meal was fantastic. compliments good news tidings I'll be sure to do that. (THE WAITER COMES BACK WITH THE MENUS) Here you go.
WAITER: YOU:
Thanks. Is the cheesecake ___________? well good satisfactory Yes, it's very tasty. Our customers usually love it.
WAITER: YOU:
WAITER: YOU:
Is everything alright?
Well, no, actually the soup is a little cold... Could you ask them to _____________ for me? heat it up make it hot bake it up
WAITER: YOU:
Oh, and I asked for a salad, _____________... but fries came not fries instead it's fries I'm sorry about that, I'll get your salad as well.
WAITER: YOU:
One last thing, I asked for a Coke about 15 minutes _____________. from now time ago Yes, I totally forgot about that. It's a very busy time now.
WAITER:
___________, I'm still waiting for my Coke. You Excuse me Do you hear me Oh, right! I'll get that for you right away...
WAITER: YOU:
___________ (= forget about it), we're leaving. Never mind Never before Now or never
WAITER: YOU:
_____________ check/bill, please. Only a The only Just the Sure. I'll be right back with that... Did you want to pay separately?
WAITER: YOU:
No, you can _____________ on one check/bill. everything put it all write for (BRINGS THE CHECK) There you go. Thanks.
WAITER: YOU:
Excuse me, do we pay here or _____________? cash near the cash register at the cash register You can pay me.
WAITER:
YOU:
(YOU GIVE THE MONEY TO THE WAITER) There you go. Thanks. You've been very ______________. help helpful helpless
ENGLISH FOR TOURISTS
topic: Restaurant/Eating out - Talking about things you like/don't like 1
1) I love this meal. It's very _________________! tasty bland 2) I don't eat meat. I'm a _________________. carnivore vegetarian 3) I can't eat _________________ food. I'm on a diet. spicy greasy/fatty 4) I love _________________ food, but my husband likes bland food. spicy simple 5) This meal is _________________! My compliments to the chef. fantastic awful 6) I love the service here. It's very _________________. rude professional 7) This restaurant is too noisy. I'm looking for somewhere more _________________. quiet loud 8) That was perfect! I'm _________________. hungry full 9) I want to order something else. I'm still _________________. full hungry 10) That was a great meal! I thought the fish was prepared _________________. perfectly badly
ENGLISH/TOURISM
topic: At the bar - Ordering drinks 1
BARTENDER: YOU:
Hi. What beer do you have ______________? in a barrel in a flow on tap Miller and Foster's.
BARTENDER: YOU:
I'll have a Foster's, please. Can I run a _____________? later tab payment No, you'll have to pay as you go.
BARTENDER: YOU:
No problem. How much ______________? payment cash do I owe you $2 dollars, please.
BARTENDER: YOU:
Wow! That's ____________! cheap less trivial It's happy hour. Draught beer is half price until 8:00 PM.
BARTENDER: YOU:
Great! And do you _______________ food here? give serve offer Only bar snacks... Would you like some peanuts?
BARTENDER: