Chief Information Officer County of Los Angeles Department of Human Resources

Jeramy Gray

Evolution of eGovernment

Transactional information on paper

Government explores technology for arm forces and national intelligence

Technology becomes commercial and government lags behind the industry

Government partners with commercial industry but still hoards information

Public demand pushes for transparency and accessibility to information and e-services

Millennium

Today

1990s

1970s-80s

1950s-60s

The New Constituent

New Government Employee

From Utility to Service

Utility IT Support Model Infrastructure Support Desktop Support Business applications Support IT as a Service Model Software as a Service Infrastructure as a Service Platform as a Service

Techie
Technical area of expertise

Consultant
Political acumen

Methodical

Speaking Writing

Analytical Knowledge of the technology industry Creativity Knowledge of government as a business

Principal Analyst County of Los Angeles Department of Human Resources

Dr. Johan Julin

What Do You Do for a Living?

Job Analysis
Systematic study of work Yields data on Knowledge Areas, Skills, Abilities, and Other Characteristics (KSAOs) Useful for:
Hiring Training Performance Management

Can track changes over time

Information Technology Consultant

Consults with departments on hardware, software or IT issues Manages highly technical special projects Develops IT business criteria and concepts Requires:
BS in Computer Science or MPA with significant computer coursework Two years of experience

IT Consultant in 2004

11%

6% 37% Technical Skills Analytical Skills Interpersonal Skills Work Skills 13% 10% Work Habits Communication Skills

22%

IT Consultant 2004-2011
40% 35% 30% 25% 20% 15% 10% 5% 0% 2004
Technical Skills Work Skills

2008
Analytical Skills Work Habits

2011
Interpersonal Skills Communication Skills

Big Changes!
What is the Countys HR doing about it?
More frequent job analysis Greater overall emphasis on communications Shift in hard skills testing
Technical skills to general analytic ability

Introduction of soft skills testing

Work Styles Assessment

Introduced in 2011 Assessment of soft skills
Reliability; Confidence; Conscientiousness; Leadership Potential; etc.

Objective; Norm-based State-of-the-Art

Adaptive; driven by computer algorithms

WSA Usage & Effectiveness

Expanded to over 20k annual administrations Effectiveness
Predicts many work-related outcomes
Supervisory ratings of job performance Advancement Etc

Anecdotal evidence Empirical County study

Registrar Recorder/County Clerk County of Los Angeles Department of Registrar Recorder/County Clerk

Dean Logan

Information Technology Manager County of Los Angeles Department of Registrar Recorder/County Clerk

Kenneth Bennett

The IT Communication Gap

IT Evolution

Back office, stationary Arcane IT skills Transaction focused Wizard behind the curtain mentality

IT Evolution
Location dependent Transaction focused IT skills diffusion Automation, multitasking Desktop internet User orientation

IT Evolution
Mobile, cloud Smart, personal, and interactive IT skills pervasive organization-wide Usability Behavior and knowledge driven

Internet Life in America

Interconnected Collaboration Civic engagement Always on, always there Just-in-time mobile information Smart, visual information Technology integration

New IT Paradigm Shift

Voting System Assessment Project

Old IT Perspectives on Voting Systems

Old IT Results for Voting Systems

Lessons Learned from HAVA

Applying New IT Perspectives

Human Factors
Who are the voters? What do they value? What do they want/need? How do they interact? How does technology shape their attitudes and behavior? What makes them confident and trusting?

Voting System Principles

Empathetic Design

The Voting Experience

Design Blueprint

Other Considerations

Wheres The IT in VSAP?