MINDANAO UNIVERSITY OF SCIENCE AND TECHNOLOGY JASAAN CAMPUS JASAAN, MISAMIS ORIENTAL

INDUSTRIAL SAFETY AND MAINTENACE

TITLE

INDUSTRIAL SURVEY OF SAFETY MAINTENANCE

LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC.

SUBMITTED TO MR. DENNIS NAMOC

SUBMITTED BY

REY T. SALLEY JR.

I. Profile of the Company

Lexus is the luxury vehicle division of Japanese automaker Toyota Motor Corporation. Lexus was launched in 1989 to stir the souls of drivers with the desire to deliver the world's most intelligent, advanced and enjoyable automobiles along with an unsurpassed ownership experience. Since the very beginning, Lexus has embodied a new kind of luxury that overturns conventional thinking in both luxury and performance. The first Lexus culminated half a decade of intense research and development. Like each and every Lexus they make, it was the result of a steadfast refusal to compromise. They call this the pursuit of perfection.

The Pursuit of Perfection

Lexus' tireless environmental efforts have grown out of a genuine respect and concern for the environment. The concerns range from the gathering and transporting of raw materials to the processing and assembly of vehicle parts, and from the processes at our dealer locations to the handling of materials at the end of a vehicle's life. Lexus is now sold globally and has become Japan's largest-selling make of premium cars. The Lexus marquee is marketed in over 70 countries and territories worldwide, and has ranked among the ten largest Japanese global brands in market value. Lexus is headquartered in Nagoya,

Japan. Operational centers are located in Brussels, Belgium, and Torrance, California, United States.

Manufacturing and Distribution Lexus has also made great strides in the development of materials: seat cushions made with foam derived from castor seeds. Speakers manufactured with sustainable bamboo. Carpeting composed of 30% plant-based sources. These are just a few of the innovative processes used in the creation of recent Lexus vehicles. Lexus also offers an innovative seating material called NuLuxe. It weighs half as much as leather, and its manufacturing process generates 65% fewer CO2 emissions than other synthetic leathers and no VOCs. Additionally, every Lexus manufacturing site has achieved Zero Landfill Status, meaning that any waste resulting from manufacture is recycled, repurposed or used to generate additional energy. In-plant water use and scrap material generation have also been cut dramatically at Lexus plants, and improvements in plant energy efficiency help to reduce the greenhouse gases that are a by-product of power generation. All eight plants that build Lexus vehicles are ISO 14001-certified, having received certification to an international standard for environmental management system. Lexus dealers are a part of this effort. The Lexus Environmental Assistance Network equips all dealers with a customized web site that provides up-to-date waste-management information. Dealers return numerous components for precision factory remanufacture and ultimate sale as rebuilt parts.

II. Vision/Mission/Objective of the Company

Mission Statement Our Mission is to ensure that Lexus delivers on the Brand Promise to exceed custom expectations by providing personal and individual facility design and consultation to our dealers and their design teams to ensure the best possible Lexus Dealership Facility.

Vision USA Since the first Lexus was offered for sale in 1989, we have enjoyed unprecedented successdriven by a commitment to continuous improvement in vehicle design as well as customer care. Vision USA has played a central role throughout this journey, helping Lexus dealers find ways to keep their facilities on the leading edge of the retail automotive experience. Our purpose: to provide a comprehensive approach to developing premier Lexus dealership facilities that exceed our customers expectations.

Vision USA is administered by the Lexus Dealer Facilities Design Department that offers professional design and consulting services. Our expertise extends to every facet of dealer facility planning, from designing and building an all-new dealership from the ground up to updating and expanding an existing facility in response to growing market demand. Working together, we are committed to building a bright future-for us, for you and for and our mutual customers.

III. General Safety Policies and Regulations

Creating a Harmonious and Lively Work Environment - Acting with integrity and in line with sound social norms LEXUS will use its best efforts to comply with all labour and employment laws and regulations of the countries where it is active, as well as the spirit thereof. Lexus encourages and supports the personal growth of all people working for Lexus. Based on Mutual Trust and Mutual Responsibility, Lexus endeavours to improve its business performance in order to make it possible to provide equal employment opportunities and to maintain fair and stable working conditions. Lexus strives to create a safe and harmonious work environment for its employees. Lexus respects and honors the rights of all people working for it and will not discriminate against them or permit the infringement of their rights. Therefore, all of us must recognize our essential roles in contributing to the success of Lexus and should make a commitment to comply with internal rules, as well as conduct our duties/work with integrity and in a socially acceptable manner. As valuable contributors to Lexus, we should each also endeavor to fully utilize our capabilities and to put forth our best efforts in all matters in order to strengthen and build TOYOTAs business performance globally.

Lexus Link Privacy Policy

Effective as of October 24, 2005 Lexus Link services include a broad and evolving array of safety, security, and convenience services that are delivered using onboard car electronics, wireless telecommunication technologies, the Internet and Global Positioning Satellite (GPS) location information. This Privacy Statement describes how we collect, use and share personal and car-specific information that we obtain in connection with services provided to our customers. These privacy practices apply to past, current and potential future customers as well as any others who may be involved in a Lexus Link service event. As used in this statement, the terms "we" and "our" refer to OEM Telematics Services, the provider of your Lexus Link and Personal Calling services. Current customers and any other users of Lexus Link Services are subject to our present Terms and Conditions.

Privacy Inquiries If you have a question regarding this privacy statement or a concern about our privacy practices, please refer to the Frequently Asked Questions at the end of this document, call 1-80025-LEXUS (1-800-255-3987) and select the prompt for Lexus Link or write us at P.O. Box 4870, Troy, Michigan 48083.

Collection and Use of Personal and Car Information

Collection of Information We may collect information about you or your car several different ways: from what you and your car dealer provide to us when you register for Lexus Link service or buy or lease your car; when you use the services; from Lexus Link Web pages you visit; or from calls or e-mails between us; from our wireless service providers and from your car itself when your Lexus Link equipment is active. Information we collect about you includes: contact information (such as name, mailing address, phone number and language preference); credit card and billing information (such as cardholder name, card number and subscription package and Personal Calling minute purchases); and other personal information that helps us customize our services, such as your requests for emergency assistance or driving directions. The information we get from your car includes things about your use of Lexus Link and Personal Calling services and information about where your car is just before and during requests for Lexus Link service in your car. We only know where your car is when a user initiates a request for service, there is an airbag deployment, your Lexus Link equipment calls us with data updates or we are required to locate the car by a valid court order in criminal procedures. Use of Your Information We may use your information to: (a) provide Lexus Link or Personal Calling services to you or your car (including sharing that information with roadside assistance providers, emergency service providers, or others, as needed); (b) check or maintain your Lexus Link equipment; (c) provide information to the maker of your car about the car's performance and to enable the maker of your car to comply with law; (d) evaluate and improve our service; (e) enforce the Lexus Link Service Terms and Conditions with you or others; (f) prevent fraud or misuse of Lexus Link service; (g) comply with legal requirements, valid court orders and exigent circumstances; (h) protect the rights, property, or safety of you or others; (i) offer you new or additional products or services; or (j) perform market research. Information Sharing We may share your contact information, information about your current Lexus Link services, your car's Vehicle Identification Number (VIN), and information about the use of your car's features with the maker of your car, or with car dealers, for purposes of offering you products and services. Your information may also be shared with our suppliers for the exclusive purpose of providing services for us and with our business partners exclusively to conduct joint marketing programs with Lexus Link. We may also share your personal information or your car's information

with our business partners in other circumstances with your permission. We will not share your personal information with other third parties for their independent use without your permission. We'll record and randomly monitor conversations by you or others from your car with us, with emergency service providers, or with the police to maintain or improve the quality of Lexus Link service, for training purposes, or to promote and provide Lexus Link service. We may also randomly monitor your interactions with our automated services such as Advanced Services for quality improvement purposes. Please note that our Lexus Link Advisors may also remain on the line if they conference in a third party, such as dealership personnel or hotel reservation centers, to assist in completing a service request.

Additional Lexus Link Services Information

Personal Calling The Lexus Link equipment maintains a balance of the remaining number of Personal Calling minutes in your car. If you purchase a new car, your Lexus Link equipment will automatically call Lexus Link to perform a cellular validation of your system. That is, your Lexus Link equipment will call Lexus Link to complete the setup necessary to fully activate your Personal Calling. We cannot listen to, view or record the content of calls made using Personal Calling. Should you choose to use Personal Calling to dial 911 in an emergency situation rather than contacting Lexus Link, and your car contains certain Lexus Link equipment, the location of your car at the time the call was made may be provided to the public safety or dispatch personnel who answered your call. Lexus Link Web Sites You may use the Lexus Link Web sites to learn about our services without disclosing any personal information. There are also several opportunities on our Web sites for you to provide us with information about you, such as your name, mailing address and e-mail address, to request information or enroll in promotional programs. We may use "cookies" and other tracking devices on our Web sites. Using cookies on our sites provides benefits to you, such as allowing you to maintain your account login information between visits, or maintaining your session information, such as your car type. The use of cookies also allows us to measure site activity to provide a better user experience. Cookies and other tracking devices may be used to tell us the time and length of your visit, the pages you look at on our site, the site you visited just before coming to ours, and the name of your Internet service provider.

You may elect to refuse cookies. Please refer to your browser's Help instructions to learn more about cookies and how to manage their use. Our sites may contain links to third-party sites that we do not control or that are not covered by this privacy statement. We recommend that you check the privacy statement of other sites you visit before providing any personal information to them. Security of Your Personal Information Lexus Link provides service to your car through wireless networks. Although it is illegal for unauthorized people to intercept your calls, such interceptions of wireless communications can occur. We implement and maintain reasonable technical, physical and administrative safeguards to protect the security and confidentiality of customer information under our control from theft, loss, misuse, improper disclosure, distribution or alteration. Personal Identification Number (PIN) Lexus Link uses a Personal Identification Number, or PIN, to help identify authorized users of the service in certain situations. You will be asked for your four-digit PIN when requesting Remote Door Unlock, Stolen Vehicle Location Assistance, Remote Horn and Lights and some account maintenance services. You can change your PIN, add other authorized users of your car on to your account with their own PIN, or inquire about a forgotten PIN at any time by contacting a Lexus Link advisor from your car or calling 1-800-25-LEXUS (1-800-255-3987) and selecting the prompt for Lexus Link. Lexus Link will provide secured services to users who provide the correct PIN. Control of Your Personal Information You may modify, correct, change or update your contact information at any time by contacting a Lexus Link Advisor from your car, or calling 1-800-25-LEXUS (1-800-255-3987) and selecting the prompt for Lexus Link. While we use reasonable efforts to ensure that the information we hold about you is accurate, complete and current, we generally rely on you to inform us about changes to your contact or other relevant information (e.g., name, address, telephone number, etc.). You may also contact us to be placed on our do-not-contact lists (mail, e-mail and telephone) so you won't receive marketing materials from us. You will have to provide your Lexus Link PIN as verification before you are placed on the list. If you are a current Lexus Link subscriber on this list, you will still receive information about any safety and product recalls and notice regarding automatic renewal or deactivation of your services. Once your name is restricted from contact, you will not receive future marketing offers from Lexus Link.

Changes to the Lexus Link Privacy Statement We may change this statement at any time by posting a notice on the Lexus Link Web site. We encourage you to occasionally review this statement to better understand how we are protecting your information.

VI. Fire fighting Safety Policies and Regulations

As the first Leadership in Energy and Environmental Design-New Construction (LEEDNC)-certified Lexus new car dealership in the United States, the new facility at 13700 Manchester Road in Manchester, Mo. is the first Lexus new car dealership facility planned and built from the ground up to adhere to stringent LEED-NC guidelines in design, construction and operation. Were committed to environmental responsibility and we intend to demonstrate the depth of that commitment by our actions with the construction and operation of this new Lexus dealership facility, said Ray Mungenast, president of Dave Mungenast Lexus of St. Louis. Holland has a great team of knowledgeable, accredited LEED professionals who have been very helpful. The spacious 70,000-square-foot, two-story building is nearly twice the size of the dealerships prior location. The facility features a large showroom and service lounge with upscale customer amenities, caf and delivery area. The building also houses a state-of-the-art 32-bay service area with a complimentary car wash and detail area.

Designed With Concern The focus of Lexus design efficiency is to build a vehicle that is exceptionally lean in its use of raw materials, its fuel and its impact on the environmentall the while pushing the boundaries of performance, luxury and quality. The design of lighter-weight vehicles helps conserve natural resources; reduce fuel consumption, emissions and brake wear; and improve handling and braking performance, and results in less scrap for recycling and disposal. Lexus works to reduce weight without weakening the vehicle or sacrificing luxury or safety features through sophisticated computer modeling that allows excess material to be engineered out. Extensive testing validates the strength and durability of each component before it goes into production. Lexus pushes the frontiers of vehicle aerodynamic efficiency using wind-tunnel-tuned, computer-modelled details to reduce aerodynamic drag. Engine and driveline sounds are analyzed and tuned extensively, and airflow is investigated in the wind tunnel and on the road. Lexus innovations ensure that our vehicles deliver maximum power from the minimum amount of fuel, with remarkably low exhaust emissions. As a result of sophisticated engine-

management controls, the RX and CT Hybrid models are among the most fuel efficient on the road and every 2012 Lexus model (LFA excluded) has met Ultra-Low Emission Vehicle (ULEV II) or the more stringent Super Ultra-Low Emission Vehicle (SULEV II) EPA certification standards.

Newest Facility Cambridge, Ontario, is home to the first Lexus manufacturing plant in North America. It produces the RX luxury sport-utility vehicle, the best selling SUV Lexus ever built. The Cambridge facility is unique in its resemblance to a Lexus dealership, rather than to a typical automotive plant. The first RX produced in this facility is on display in the showroom, surrounded by polished wood floors and ceiling-high glassan impressive setting that reminds all employees to take pride in their craftsmanship. No matter where a Lexus is built, one thing remains constant: The idea that every step of the production process should reflect the Pursuit of Perfection. As of today, this Cambridge facility has earned ten J.D. Power and Associates plant-quality awards, including six gold awards.

V. Safety Practices of the Company

Daily Roles for Lexus Door Supervisors 1. On arrival introduce yourself to Duty Management and the Head Door Supervisor 2. Check that all seven fire exits are clear of obstructions. If any of the seven fire exits are obstructed inform the duty manager straight away. 3. All Door Supervisors that arrive at 8pm must introduce themselves to Head Door Supervisor; inform them that you will be working then sign in. 4. Retrieve your allocated Radio and earpiece which must be signed for at the end of the night when returning. (This must also be witnessed by head door supervisor only) 5. Set the radio to agreed number channel and make sure radio(s) are not visible or heard by the public; a. Do radio check with other Door Supervisors i.e. Radio Check this should enable a reply. If no reply is heard check radio settings and redo radio check. b. Ask head Door Supervisor where he/she would like you to work. Once you are at your allocated work are confirm via radio i.e. Smith at main entrance. Make sure you receive a confirmation via The Head Doorman

c. All Door Supervisors must radio Head Door Supervisors every hour (60 minutes) to report news on their static position. 6. Head door Supervisor to enquire about any forth coming partys guest lists for that shift and if there are any Door host/ esses running the door/lists. Head door supervisor to inform all door supervisors of this information. Obtain clickers (counters) from Cloakroom. Head Door Supervisor to hand the clickers to persons whom require them. Door Supervisors at Maintenance (Outside) and Floater 1. At a specific time (Head door supervisor will inform). a. One security member is to remain at rope entrance. b. Two to put out Metal Barriers (located near fire exit 2.) These are placed starting from stairs leading to front entrance in an L shape. Going all the way to the final fire exit. 2. Two door staff to stand a tropes accompanied by host. Guest list only entry unless stated otherwise by head door Supervisor or Management. 3. All bags and Metal Detector searches only please unless otherwise stated. 4. Using the clickers note the number of patrons on the premises and maintain counting the customers as they arrive and leave the premises. Ensure that the number of customers permitted on the premises does not exceed the venues maximum capacity (640 persons is the legal capacity). 5. Lexus has a Zero Tolerance Approach to drugs and knifes, all drug users/sellers to be removed off premises, All drugs should be confiscated and stored in drug bags/knife bags (in office) with recorded time of incident details witnesses and signed by Door supervisors in security and notify and given to General Manager or Duty Managers at all times. Door Supervisor Allocated Workplace Black Room 1. One door supervisor to be in the black room at all times. 2. You must ensure that no one enters this room when not in use, (unless told otherwise i.e. private party). 3. No one not even door staff, are to go though the fire exits. No one to go behind the bar area unless authorised by duty management. Door Supervisor Allocated Workplace Main Entrance (Inside) 1. Always keep entrance doors clear.

2. Smoking designated (20 persons capacity) area is upstairs until the white room is open to all. Explain to customers that the management has requested all people to smoke upstairs in designated area. (To get to this area you must go back into red bar go to last door on left go through the doors up the stairs and smoking area are in front.) 3. Once you have been told by head door supervisor the white room is open guest will be allowed to smoke outside the Main entrance customers should be made aware that they have to stand or sit in designated area (not causing an obstruction) in any way. All staff is required to sign the acknowledgement once adequate assignment training has been given, enabling them to carry out the duties effectively and with the knowledge provided in these instructions. Additional training can be arranged.

VI. Finding and Conclusion of the Survey

I found out that they are working to develop human resources by implementing an educational program based on OJT (on the job training), which is crucial for the development and generational transfer of excellent Monozukuri (manufacturing), with the five Toyota Way keywords as a fundamental basis. The Toyota way, which explains values and ways of thinking, can be understood and practiced by employees globally; Lexus have organized and arranged job types and techniques into what we call "Global Contents." These Global Contents are communicated to employees through courses and OJT both in Japan and overseas.

I therefore conclude that Lexus, a division of Toyota Motor Sales, U.S.A., Inc. is bringing your Lexus vehicle into a professional detail. Your Lexus says a lot about you. You are not one to settle for anything less than excellence. And ordinary is not in your vocabulary. When it comes to keeping your Lexus looking like new, only the certified Lexus Reflections Appearance Maintenance Program meets your high standards. The participating Lexus dealers are factory trained and certified to meet all your Lexus vehicle detailing needs.