Technical/Logical exam for HCL.

1. Incorrect POP settings would cause problems when doing which of the

following?
a. Viewing websites b. Receiving Email c. Loading new software d. Viewing movie files in windows

2. You enter a friends home. They have recently had Eircom broadband

installed and connect their laptop wirelessly to the modem. What steps would you take to connect your laptop wirelessly to the same modem? Select all that apply.
a. Look for the ip address from bottom of modem. b. Enter the wireless security from the modem. c. Connect the dsl cable to your laptop. d. Scan for wireless devices from your laptop. e. Ping it from your laptop.

3. Dan is Joshua's son and Guy's brother. Margaret is Guy's mother and Judy's

daughter. Which of the statements below are true?

a. Judy is Dan's mother-in-law b. Margaret is Dan's mother c. Judy is Joshua's grandmother d. None of the above

4. How many windows operating systems can you name?

Windows 95, Windows NT 4.0, Windows 98, Windows 2000, Windows Millennium Edition (Me), Windows XP, Windows Server 2003/8, Windows Vista, Windows 7, Windows 8 (any 2 will do)

5. In the middle of a round pool lies a beautiful water-lily. The water-lily

doubles in size every day. After exactly 20 days the complete pool will be covered by the lily. After how many days will half of the pool be covered by the water-lily?

19

6. How would you open the command prompt for windows XP? a. Start > Run > CMD b. START > Programs > CMD c. My Computer > Control Panel > CMD

7. The light on the front of your desktop computer is on to indicate the

computer is working but the screen is blank. Outline some basic troubleshooting steps.
1. check screen is turned on 2. check power cable to screen is connected to electric supply. 3. check fuses in plugs. 3. check cable is connected from screen to pc. 4. if LED flashes on monitor, just press the MENU button on your monitor, If the menu comes up then you have a problem with your video feed.If the menu doesn't come up then it's an issue with the monitor. (any 2 logical steps)

8. Fill in the missing answer.

2=1 3=3 4=12 5=60 6= 360

9. What does the following represent? 1024/128 (kbps) a. 1Mb download speed, 128k upload speed.

b. 10Mb download speed, 128k upload speed. c. 1024Mb download speed, 128k upload speed.

10. If: SAFE + STAY + SOON + SKIP = STOP

then: PINK + PORE + PUSH + PLOT = POST

11. What is the shortcut for PASTE? a. Ctrl + P b. Ctrl + V c. Ctrl + C d. Caps Lock + V

12. You are speaking to a customer on the phone and you are unable to resolve

a particular software issue on their pc. How would you proceed? a. Tell customer, sorry but thats all we can do. b. Refer the customer to the software vendor. c. Ask the customer to turn their pc off for 20 minutes and call back. d. Ask a manager/mentor/supervisor for help. (d is the required answer)

13. When would you need to use the ipconfig command? a. When you want to see what version of windows you are using. b. When you want to input a new ip address. c. When you need to see what RAM you have. d. When you want to see what ip address your pc is getting from the modem.

14. A blind beggar had a brother who died. What relation was

the blind beggar to the brother who died? The answer is not brother. Sister

15. A man has a job that requires him to work 8 days straight and then rest on

the 9th day. If he starts work on the Monday, what day will it be when he takes his 3rd rest day.
a. Sunday. b. Wednesday. c. Saturday.

d. Monday.

16. If it takes five minutes to boil one egg, how long will it take to boil four

eggs?
a. 20 minutes. b. 5 minutes. c. 10 minutes. d. 15 minutes 17. In a call centre, you get a call and the first thing the irate customer says is I

want to speak to a manager. How do you proceed?

Try to remain calm and polite. Explain to the customer that you need some information from them in order to verify that they are a customer of the company. Try to get as much information from the customer in order for the manager to correctly deal with the issue. If they insist, ask a manager could you transfer the call to them. (2 logical steps, gather information for the manager)

18. Can you name 2 internet browsers?

1. Internet explorer, 2. Google chrome, 3. Firefox, 4. Opera, 5. KMeleon, 6. Netscape Navigator, 7. Safari. 8. Camino, 9. SeaMonkey.

Name: