Communiction skills

by Dr T K Mahendra Babu

On 16 SEPTEMBER2010 at KLNCE ISTE chapter of KLNCE for New ACADEMIC staff ON Effective Teaching Methods

Communiction skills

Communication skills: The most valuable skill for every person in all walks of life General Introduction PPT slides Demo : Singing Some more discussion Videos: Effective communication Final round up

Communiction skills

Learn through Practice What you need to remember? 1. 2. 3

Communiction skills Chinese Proverb: I hear I forget I see I Remember I do I understand

Communiction skills No Matter how much you teach, the students should do themselves Otherwise they will not learn Therefore you should make the students work through communication- persuade, counsel or repeat ll requires good communication skills.

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Overview: Communication skills are a critical element in delivering effective training.

Trainers must be able to use a variety of communication techniques in order to create an environment that enables participants to engage actively in the TEACHING AND LEARNING process.

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Session Objectives By the end of the session, the participant will be able to: Describe reasons that communication fails List and discuss strategies to enhance communication Paraphrase and summarize conversations Use appropriate questioning techniques to lead discussions and to assist learning

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What are the most common ways we communicate? All communication methods are important in training both verbal, nonverbal and written communictions. We will discuss mainly verbal and nonverbal ones first

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Verbal communication

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Non-Verbal communication Or Body Language

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70 % or all our communication efforts are: misunderstood, misinterpreted, rejected, disliked, distorted, or not heard

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Group facilitation requires frequent and high quality communication with others A skilled facilitator must be a successful communicator eg preacher, a politician, a lecturer

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Trainers/Teachers are facilitators of learning and communicating new ideas is the main point of training

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Communication is the process of sending and receiving information among people

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Block Diagram of Communication Process: ( Open Loop and closed Loop)

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All messages do not reach the receiver due to distortion What causes distortion or the barriers to understanding/listening?

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Perceptions Language Semantics Personal Interests Emotions

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How can we improve our listening skills? Eliminate distractions Concentrate Focus on the speaker Maintain an open mind Look for nonverbal cues

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Do not react to emotive words Ask questions Sit so you can see & hear Avoid prejudices Take notes Ask for clarification

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Listeningthe other side of communication Messages must be received as well as sent. A good question to ask yourself is, are you really listening or simply waiting for your turn to talk? If you are thinking about your reply before the other person has finished, then you are not listening!

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How can we improve our listening & facilitation skills as trainers nd teachers? Paraphrasingtry it out!

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Paraphrasing is simply restating what another person has said in your own words. The best way to paraphrase is to listen carefully to what the other person is saying. Paraphrase often so you develop the habit of doing

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Practice some of the following techniques on your colleagues. Use initial phrases such as:

other words I gather that If I understand what you are saying What I hear you saying is Pardon my interruption, but let me see if I understand you correctly

In

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Summarizingtry it out! Summarizing pulls important ideas, facts or data together to establish a basis for further discussion and/or review progress. The person summarizing must listen carefully in order to organize the information systematically. It is useful for emphasizing key points.

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Questioninga critical facilitation skill Closed questions generally result in short yes/no or other one word answers. They should be used only when you want precise, quick answers. Otherwise, they inhibit thought.

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Questioninga critical facilitation skill 2. Open-ended questions invite an actual explanation for a response. Questions that begin with how, what and why are typical

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Practice your questioning skills Rephrase the following closed questions to make them open-ended: Are you feeling tired now? Isnt today a nice day? Was the last activity useful? Is there anything bothering you? So everything is fine, then?

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Other questioning techniques include: Direct questions: asked of a particular individual allows you to initiate control good for re-directing discussion from excessive talkers. Return questions: puts the question back to the questioner or group What do you think about that? General overview questions: used to initiate a discussion or set up a thoughtful exercise How would you respond to the situation?

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Other helpful techniques to foster communication (both verbal and nonverbal) Ask yourself Which of the skills covered in this module was most useful to you Which was the easiest to employ? Which was the most difficult for you?

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Written communication skills: Uses for a lecturer: Transparancy and ppt preparation Lecture notes Monographs Books Papers for conferences and journals

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Written communication skills: Uses for a lecturer: Writing a memo Writing minutes of the meeting Submitting a project proposal Submitting a report Submitting a project report BE, ME, PHD

Demo

ListeningExercise Retaining Repeating

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How do you enhance your written skills? As we started earlier in the session Practise ! Practise !!

Practise !!! Practise !!!!

REVIEW
BODY LANGUAGE AND SPEAKING SKILLS

1 2 3 4 5

WRITING SKILLS 1 2 3 4 5

FacingAGroup
Students ( Known Audience) Alwaysstandfacingthe Audience Clearandloudenoughvoice. Ifvoiceisnotloud,use technology-amplifierandloud speaker Dividethelectureinto4parts -Reviewoflastlesson Onesession
Seminar, conference (Unknown Audience)

Breaktodo problem/presentationby students/universityquestion workout/youaskquestions Secondsession Summarywhathasbeen discussedtoday. Useaudiovisualequipment whereavailable.

Facingthestudents
DOs

DONTs DONOTSHOWYOUR PREPAREWELLINADVANCE BACKTOSTUDENTS REHERASE DONOTDICTATENOTES ADDVARIETY DONOTWRITEMANY BREAKMONOTONY THINGSONTHEBOARD GOAROUNDTHECLASS DONOTSCOLD LEAVESOMETOPICSFOR STUDENTSASAWHOLE STUDENTS ALLOWTIMETOTAKENOTES DONOTSINGLEOUTA STUDENT

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Madavi Senthamil Communication is also Nappalkkam

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Thank you for your participation Now it is your turn to practise and enhance your Communication skills