Professional Documents
Culture Documents
ITINERIS
SOFTWARE VENDOR
Design, set-up and maintain standardized utility SW and applications on MS Dynamics AX 2012
ITINERIS
SYSTEM INTEGRATOR
Planning, building & integrating the utilities solution, tailor-made to your organization
ITINERIS
UTILITY CONSULTANCY
Expertise and consultancy in defining your to-be enterprise architecture & business cases
ITINERIS
CUSTOMER CARE
Guaranteeing the smooth operating and exploitation of your utilities solution
Offering services & solutions for suppliers, grid operators, water and multi-utility companies
Product lifecycle mgt Product mgt Price mgt Forecast & simulate Billing Output & Document mgt E-invoicing Multi payment engine Dunning strategies
Campaign mgt Quotation mgt Order intake mgt Customer contact mgt
Asset administration Project administration Planning Maintenance & Repair Mobile workforce
Happy ex customer
RIP
?
Targeted prospect but did not sign in
Prospects
Campaigns
Outbound email
Online subscription
Outbound calling
Contract intake
Back-office processes
Cases
Workload Allocation PERIODICITY Frequent Adhoc COMPLEXITY Low Expert Workload Management ROLE A ROLE B ROLE C ROLE MEDIUM Task Notification Process Screen
Executive view
Balanced Scorecard
CORPORATE FOCUS
Commercial view
PMC3
PMC2 PMC1
Operational view
TASK FOCUS
SW maintenance
Personnel 3 Year TCO
274.192
576.000 3.259.399
591.924
1.590.000 7.435.629
1.016.616
3.360.000 14.500.538
serving our customers even better and being able to increase our turnover Jeroen Bode - Eneco
Before, users had to switch too often from one system to another to look for extra information. The assocated risk of error has been reduced to virtually zero by UMAX Jeroen Bode Eneco
We have achieved our three main goals: reducing time to market cutting the cost to serve and better insight to our sales processes and settlement of contracts Jeroen Bode - Eneco
familar to our users and lowers the cost of training Jeroen Van Daal - Delta
Despite the size and complexity of our project the implementation went very
smoothly. Itineris has always acted as a real partner knowing what our business is about. - Jeroen van Daal - Delta