QMS-001 Quality Manual Revision Q

A PRINTED COPY OF THIS DOCUMENT MAY NOT BE THE REVISION CURRENTLY IN EFFECT.
THE CURRENT REVISION OF THIS DOCUMENT MAY BE FOUND IN THE ONLINE DOCUMENTS LIBRARY LOCATED ON DRIVE R AT
R:\QUALITY\QA Manual.
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WEATHERFORD AEROSPACE, INC.

QUALITY MANUAL
FOR
SYSTEMS MANAGEMENT
QMS-001
REVISION: Q
February 22, 2012
APPROVED BY:
_________________________________
J. Todd Webster
Director of Quality Assurance
Weatherford Aerospace, Inc.
__________________________________
Charles Paris, Jr.
President
Weatherford Aerospace, Inc.
Weatherford Aerospace, Inc..

WAI Facility 1
1020 E. Columbia St.
Weatherford, TX 76086
ph: (817)594-5464
fax:(817)594-7450
WAI Facility 2
610 W. Third St.
Weatherford, TX 76086
ph: (817)594-8419
fax:(817)594-9142
PRINTED COPIES OFTHIS DOCUMENT NOT STAMPED CONTROLLED COPY SHALL BE FOR REFERENCE ONLY.
A PRINTED COPY OF THIS DOCUMENT MAY NOT BE THE REVISION CURRENTLY IN EFFECT.
THE CURRENT REVISION OF THIS DOCUMENT MAY BE FOUND IN THE ONLINE DOCUMENTS LIBRARY LOCATED ON DRIVE R AT
R:\QUALITY\QA Manual.
FOR A CONTROLLED COPY OF THIS DOCUMENT CONTACT THE DOCUMENT CONTROL COORDINATOR.

QUALITY MANUAL FOR SYSTEMS MANAGEMENT
REVISION DATE: 02/22/2012
DOCUMENT NO.:
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TABLE OF CONTENTS
ITEM
PAGE
RATIONALE
REVISION HISTORY
INTRODUCTION
5
5
5
AS9100C/QMS ELEMENT
PAGE
QUALITY MANAGEMENT SYSTEM REQUIREMENTS
1.0 SCOPE
1.1 GENERAL
1.2 APPLICATION
1.3 AUTHORITY
2.0 NORMATIVE REFERENCES
3.0 TERMS AND DEFINITIONS
4.0 QUALITY MANAGEMENT SYTEM
4.1 GENERAL REQUIREMENTS
4.2 DOCUMENTATION REQUIREMENTS
4.2.1 GENERAL
4.2.2 QUALITY MANUAL
4.2.3 CONTROL OF DOCUMENTS
4.2.4 CONTROL OF RECORDS
5.0 MANAGEMENT RESPONSIBILITY
5.1 MANAGEMENT COMMITMENT
5.2 CUSTOMER FOCUS
5.3 QUALITY POLICY
5.4 PLANNING
5.4.1 QUALITY OBJECTIVES
5.4.2 QUALITY MANAGEMENT SYSTEM PLANNING
5.5 RESPONSIBILITY, AUTHORITY AND COMMUNICATION
5.5.1 RESPONSIBILITY AND AUTHORITY
5.5.2 MANAGEMENT REPRESENTATIVE
5.5.3 INTERNAL COMMUNICATION
5.6 MANAGEMENT REVIEW
5.6.1 GENERAL
5.6.2 REVIEW INPUT
5.6.3 REVIEW OUTPUT
6.0 RESOURCE MANAGEMENT
6.1 PROVISION OF RESOURCES
6.2 HUMAN RESOURCES
6.2.1 GENERAL
6.2.2 COMPETENCE, TRAINING AND AWARENESS
6.3 INFRASTRUCTURE
6.4 WORK ENVIRONMENT
7.0 PRODUCT REALIZATION
7.1 PLANNING OF PRODUCT REALIZATION
7.1.1 PROJECT MANAGEMENT
7.1.2 RISK MANAGEMENT
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7.1.3 CONFIGURATION MANAGEMENT

7.1.4 CONTROL OF WORK TRANSFERS
7.2 CUSTOMER-RELATED PROCESSES
7.2.1 DETERMINATION OF REQUIREMENTS RELATED TO THE PRODUCT
7.2.2 REVIEW OF REQUIREMENTS RELATED TO THE PRODUCT
7.2.3 CUSTOMER COMMUNICATION
7.3 DESIGN AND DEVELOPMENT (EXCLUSION)
7.4 PURCHASING
7.4.1 PURCHASING PROCESS
7.4.2 PURCHASING INFORMATION
7.4.3 VERFICATION OF PURCHASED PRODUCT
7.5 PRODUCTION PROVISION (EXCLUSION TO SERVICE PROVISION)
7.5.1 CONTROL OF PRODUCTION PROVISION
7.5.1.1 PRODUCTION PROCESS VERIFICATION
7.5.1.2 CONTROL OF PRODUCTION PROCESS CHANGES
7.5.1.3 CONTROL OF PRODUCTION EQUIPMENT, TOOLS AND SOFTWARE PROGRAMS
7.5.1.4 POST-DELIVERY SUPPORT
7.5.2 VALIDATION OF PROCESSES FOR PRODUCTION PROVISION
7.5.3 IDENTIFICATION AND TRACEABILITY
7.5.4 CUSTOMER PROPERTY
7.5.5 PRESERVATION OF PRODUCT
7.6 CONTROL OF MONITORING AND MEASURING EQUIPMENT
8.0 MEASUREMENT, ANALYSIS AND IMPROVEMENT
8.1 GENERAL
8.2 MONITORING AND MEASUREMENT
8.2.1 CUSTOMER SATISFACTION
8.2.2 INTERNAL AUDIT
8.2.3 MONITORING AND MEASUREMENT OF PROCESSES
8.2.4 MONITORING AND MEASUREMENT OF PRODUCT
8.3 CONTROL OF NONCONFORMING PRODUCT
8.4 ANALYSIS OF DATA
8.5 IMPROVEMENT
8.5.1 CONTINUAL IMPROVEMENT
8.5.2 CORRECTIVE ACTION
8.5.3 PREVENTIVE ACTION
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FIGURES
Page
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
4.1 QMS Process Interactions

5.5.1 Responsibility and Authority (By Departments)
5.6.1 Management Review Process
5.6.2 Management Review Input
5.6.3 Management Review Output
6.2.2 Competence, Training and Awareness
7.1.2 Risk Management
7.2.1 Determination of Requirements Process Flow
7.4 Purchasing
7.4.3 Verification of Purchased Product
8.2.1 Customer Satisfaction
8.2.2 Internal Audit
8.2.3 Monitoring and Measurement of Processes
8.2.4 Monitoring and Measurement of Product
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Figure
Figure
Figure
Figure
8.3 Control of Nonconforming Product

8.5.1 Continual Improvement
8.5.2 Corrective Action
8.5.3 Preventive Action
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APPENDICES
Page
APPENDIX A. REQUIRED QMS PROCEDURES
A.1 Procedures required by AS9100C
A.2 Additional Procedures required by QMS-001
APPENDIX B. REQUIRED RECORDS
APPENDIX C. TRAINING REQUIREMENTS
45
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ADDITIONAL INFORMATION
Page
BIBLIOGRAPHY
FORM QA-1001 DOCUMENT CHANGE REQUEST FORM
RATIONALE
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This manual has been completely revised to incorporate the requirements of AS9100C.
REVISION HISTORY
Revisi
on
NC
A-K
L
M
N
O
P
Q
Revision Details
Revision Date
Quality Manual Original Issue

No Revision History Available for Review
Paragraphs reformatted for clarity and to identify parity between
contents of this manual and the requirements of AS9100B per Quality
Manager J. Mike Derden.
Revision by Alvin K. Cochran & John D. Stevens
Revision made to continue a process of flow-down ownership and
delegated responsibility; Procedure Index and Form Index removed per
Quality Manager J. Kirk Pipkin. Revision by John D. Stevens
Addendums made for Revision M and determined to be applicable have
been incorporated. Changes in Management have driven changes to the
Management Commitment page and the Organizational Chart per
Quality Manager J.K. Pipkin.
Revision by John D. Stevens
Revision Letter O omitted to avoid confusion with number 0.
Complete Revision superseding all previous revisions to reflect AS9100B
requirements, per Director of Quality Assurance J. Todd Webster.
Revision by John D. Stevens
Complete Revision superseding Revision P to reflect ISO9001:2008 &
AS9100C requirements per Director of Quality Assurance J. Todd
Webster.
Revision written by John D. Stevens, Chief Auditor.
July 1, 1995
-----
February 2, 2006
January 4, 2008
--January 29, 2010

February 22, 2012
INTRODUCTION
The adoption of a Quality Management System in 1995 was a strategic decision made by the owners
of Weatherford Aerospace in order to meet customer requirements. The first revision of the Quality
Manual (NC) was created to identify and control the elements of that Quality Management System.
This revision of the Quality Manual for Systems Management was created specifically to address
those requirements imposed by the international standard AS9100C Quality Management
Systems Requirements for Aviation, Space and Defense Organizations and, by extension,
ISO 9001:2008 Quality Management Systems Requirements.
This manual supports a process approach to the Quality Management System as required by AS9100
for the development, implementation and improvement of the QMS in order to enhance customer
satisfaction by meeting customer requirements. Details of the Quality Management System are
provided throughout this manual to support its continued implementation, maintenance and
improvement.
Full compliance with the requirements of this quality manual supports WAIs continued
certification to the international standard AS9100 and is mandatory, as all Prime
Customers require compliance and certification to AS9100 at this time.
Compliance to the requirements of this quality manual is also required in order to
demonstrate Management Commitment (see 5.1) to customer-mandated quality system
requirements and ensure continued customer process approvals.
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Note: The Quality Management System requirements specified by this manual are complementary to
those required by the customers and Nadcap (as a regulatory authority managed by the Prime
Customers).
Personnel wishing to recommend changes to this document may use Form QA 1001 Document
Change Request Form or a copy of the facsimile provided as the last page of this document.
QUALITY MANAGEMENT SYSTEM

REQUIREMENTS
1.0SCOPE
1.1GENERAL
This Quality Manual includes AS9100C requirements and specifies Quality Management
System (QMS) requirements for compliance with this international standard in order to:
a) Demonstrate Weatherford Aerospaces ability to consistently provide product that
meets customer and applicable statutory and regulatory requirements; and,
b) Enhance customer satisfaction through the effective application of the QMS, including
processes for continual improvement of the system and the assurance of conformity to
customer and applicable statutory and regulatory requirements.
1.2APPLICATION
The requirements of this Quality Manual are applicable to All Weatherford Aerospace,
Inc. (WAI) Departments, functions and processes, unless specifically identified as
otherwise.
The requirements of AS9100C, Clause 7.3 Design and Development are excluded from this
manual, as WAI does not currently possess design and development authority and
capability.
The requirements of AS9100C, Clause 7.5 Production and Service Provision The Service
Provision of this clause is excluded, as WAI does not currently possess service functions and
capability.
The requirements of AS9100C, Clause 7.5.1.4 Post-Delivery Support Limited to the
reporting of nonconformity discovered following shipment, as WAI is not contractually
obligated to do otherwise.
Note: Where conflict exists between this manual and customer and/or regulatory
requirements, the latter shall take precedence.
1.3AUTHORITY
The Director of Quality Assurance, as Management Representative for the Quality
Management System (see 5.5.2), shall have interpretive authority over this document and
the right to resolve disputes arising from its use.
2.0NORMATIVE REFERENCES
ISO 9000:2005 Quality Management Systems Fundamentals and Vocabulary
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ISO 9001:2008 Quality Management Systems Requirements

SAE AS9100C Quality Management Systems Requirements for Aviation, Space and
Defense Organizations
3.0TERMS AND DEFINITIONS
For the purposes of this document, the terms and definitions given in ISO 9000 and AS9100
apply.
Additional terms and definitions may be defined in the text with reference to the source document
used.
Terms for which abbreviations or acronyms are used shall be fully written upon first use with the
abbreviation/preferred acronym in parentheses. Thereafter, the abbreviation/preferred acronym
shall be used [i.e., quality management system (QMS) QMS after first use & Weatherford
Aerospace, Inc. (WAI) WAI after first use].
4.0QUALITY MANAGEMENT SYSTEM

Quality Management System (definition): Management system to direct and control an
organization with regard to quality.
Quality (definition): Degree to which a set of inherent characteristics fulfills requirements.
Management System (definition): System to establish policy and objectives and to achieve those
objectives.
4.1GENERAL REQUIREMENTS
Weatherford Aerospace, Inc. (WAI) maintains a quality management system (QMS) and
works to continually improve its effectiveness in accordance with the requirements of
AS9100C.
This QMS is process-oriented and a model of those process interactions is provided in Figure
4.1. Additional process diagrams are provided throughout the remainder of this manual to
assist WAI Personnel in interpreting and implementing requirements.
Figure 4.1: QMS Process Interactions
8.5 Continual improvement of the
quality management system
Customers
Customers
7.2.3
Communication
5.0
Management
Responsibility
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7.2.3
Communication
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6.0 Resource
Management
Input
7.2 Requirements
Key:
8.0 Measurement,
Analysis &
Improvement
7.0 Product
Realization
QMS-001
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8.2.1 Satisfaction
Output
Product
Value-adding activities
Information flow
Customer and applicable statutory and regulatory Quality Management System (QMS)
requirements not currently addressed by this manual shall be met through procedural
requirements pending incorporation into the next revision of QMS-001.
The processes needed for the QMS are identified within this manual and shall be applied
(see 1.2) to All Departments, unless otherwise directed by the Director of Quality
Assurance.
The sequence and interaction of the QMS processes (see Figure 4.1) shall be as indicated in
the figures and text of this manual.
Monitoring, measurement and analysis (see 8.0) shall be applied to ensure that both the
operation and control of QMS processes are effective.
Department Heads shall ensure the availability of resources (see 6.0) and access to
necessary information (see 5.5.3) to ensure the operation and monitoring of QMS
processes.
Department Heads shall implement actions necessary to achieve planned results and
continual improvement of the QMS processes.
QMS processes shall be managed in accordance with the requirements of AS9100C and
QMS-001.
Outside Process Operations (OPO) that have the potential to affect product conformity to
requirements as outsourced services or products shall be controlled as purchased product
(see 7.4).
4.2DOCUMENTATION REQUIREMENTS
4.2.1 GENERAL
WAI QMS documentation includes:
a) Documented statements of a Quality Policy (see 5.3) and Quality Objectives
(see 5.4.1);
b) QMS-001 Quality Manual for Systems Management (see 4.2.2);
c) Documented procedures (see 4.2.3) and records (see 4.2.4) required by
AS9100C; and,
d) Documents, including records, found necessary to ensure the effective
planning, operation and control of its processes.
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Department Heads shall ensure that personnel have access to, and are aware
of, relevant QMS documentation and changes.
Department Heads shall ensure that all applicable current operating manuals,
procedures and instructions are available to process operators, maintenance
personnel and other personnel requiring that information. Documents required
for successful product realization shall be readily available in work areas.
4.2.2 QUALITY MANUAL
The Quality Assurance Department has established and maintains this
quality manual (QMS-001), which includes:
a) The scope of the QMS (see 1.0), including details of and justification for
exclusions (see 1.2);
b) Reference to the documented procedures established for the QMS (see
Appendix A.); and,
c) A description of the interaction between the processes of the QMS (see 4.1).
4.2.3 CONTROL OF DOCUMENTS
Document (definition): Information and its supporting medium. Example: Record,
specification, procedure, drawing, report, standard.
Documents required by the QMS shall be controlled.
Procedure QP 05-100 Document Control (shall be superseded by QP 4.2.3
Control of Documents) has been established to define the controls needed:
a) To approve documents for adequacy prior to issue through review and
approval by Quality Assurance Department Personnel and the Director
of Quality Assurance;
b) To review and update as necessary and re-approve documents in response to
changes in customer, regulatory and statutory requirements;
c) To ensure that documents changes are clearly annotated in a revision history
and the current revision status of documents is identified on each page of the
document;
d) To ensure that relevant versions of applicable documents are available at
points of use through controlled distribution to each Department;
e) To ensure that documents remain legible and readily identifiable;
f)
To ensure that documents of external origin determined to be necessary for

the planning and operation of the QMS are identified and their distribution
controlled through a distribution list and controlled stamp number; and,
g) To prevent the unintended use of obsolete documents by withdrawing them

from use upon cancellation or revision, and to clearly identify hardcopies of
obsolete documents retained for any purpose as For Reference Only, For
Reference Only-Obsolete or Obsolete.
Quality Assurance Department Document Control is responsible for
maintaining control of QMS documents (e.g., standards, specification, manuals,
procedures, instructions, etc.) per the requirements of procedure QP 05-100.
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The Engineering Department is responsible for maintaining control of

engineering documents (e.g., engineering drawings, parts lists, mylars, etc.) per
the requirements of procedure QP 05-100.
Appendix A. provides a list of procedures required by AS9100C and this manual
to support the QMS.
Records are a special type of document and shall be controlled according to the
requirements given in 4.2.4.
4.2.4 CONTROL OF RECORDS
Record (definition): Document stating results achieved and providing evidence of
activities performed.
Records established to provide evidence of conformity to requirements and of
the effective operation of the QMS shall be controlled.
Procedure QP 16-100 Control of Records (shall be superseded by QP 4.2.4
Control of Records) has been established to define the controls needed for the
identification, storage, protection, retrieval, retention and disposition of records.
Department Heads shall ensure all personnel comply with the requirements for
the Control of Records per procedure QP 16-100.
Records created by and/or retained by suppliers shall be subject to the
requirements of procedure QP 16-100 Control of Records.
Records shall remain legible, readily identifiable and retrievable throughout the
retention period.
Note1: Upon use, all Forms become records.
Note2: To correct errors when completing records (e.g., Shop Orders, logs,
etc.):
1) Draw a single line through the incorrect entry;
2) Initial and date the line-out entry;
3) Make the correct entry as close as possible to the original lined-out
entry.
Note3: The use of other methods to correct an entry is expressly prohibited.
Note4: Records shall be maintained in blue or black ink; Red ink is reserved for
Red-Line changes to current documents by the Quality Assurance
Department or in the editing of documents by Department Heads prior to
revision or during review; Highlighters used to emphasize record entries shall be
yellow to permit clear photocopying; Colored inks and highlighters not listed are
reserved for use by the President, Vice-President, Director of Quality
Assurance, Production Quality Manager, Quality Engineer, Quality
Technician and Chief Auditor All others shall use the aforementioned blue
ink, black ink, and yellow highlighters only.
Records to support the QMS are identified throughout the text of this manual and
associated procedures.
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5.0MANAGEMENT RESPONSIBILITY
Management (definition): Coordinated activities to direct and control an organization.
5.1MANAGEMENT COMMITMENT
Top Management is committed to the development, implementation and continual
improvement of the QMS.
Top Management has delegated authority and assigned responsibility to Department
Heads to ensure this commitment is met.
Top Management (definition): Person or group of people who direct and control an
organization at the highest level (i.e., CEO, President, and Vice-President).
Department Heads shall meet this commitment to implement and continually improve
the effectiveness of the QMS by:
a) Communicating to all employees the importance of meeting customer, statutory and
regulatory requirements through compliance to the requirements of the QMS;
b) Ensuring that Quality Objectives (see 5.4.1) are established;
c) Ensuring the availability of Resources (see 6.0); and,
d) Compliance with QMS requirements established by this manual and associated
documents (see 4.2.3).
Top Management shall conduct Management Reviews (see 5.6) to confirm Management
Commitment to the QMS and ensure its continued development, implementation and
improvement.
5.2CUSTOMER FOCUS
Top Management is committed to determining and meeting customer requirements and
enhancing customer satisfaction.
Top Management has delegated authority and assigned specific responsibilities to the
following WAI departments to ensure this commitment is met:
The Contracts Department shall ensure that customer requirements are determined (see
7.2) with the aim of enhancing customer satisfaction (see 8.2.1).
The Engineering Department shall ensure that customer requirements are identified and
appropriately documented in the Shop Order instructions to ensure successful product
realization (see 7.1).
The Production Department and Process Department shall ensure that customer
requirements, as defined by Shop Order instructions, are met with the aim of enhancing
customer satisfaction (see 8.2.1).
The Quality Assurance Department shall ensure that product conformity is measured
(see 8.2.4) and that appropriate action (see 8.3 & 8.5.2) is taken if planned results are not,
or will not be, achieved.
The Production Control Department shall ensure that on-time delivery performance is
measured and that appropriate Corrective Action (see 8.5.2) is taken if planned results are
not, or will not be, achieved.
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5.3QUALITY POLICY
Quality Policy (definition): Overall intentions and direction of an organization related to
quality as formally expressed by Top Management.
Top Management has delegated responsibility for the quality policy to the Director of
Quality Assurance.
The Director of Quality Assurance has established the following as the WAI Quality
Policy:
QUALITY POLICY
Weatherford Aerospace, Inc. is committed to the satisfaction of our Customers.
We shall endeavor at all times to meet Customer requirements for quality
products and on-time delivery.
We shall strive to provide the best value for our products without compromising
production quality.
Improvement is our goal and mission.
This policy shall be conspicuously posted as document QMS-002 Company Quality

Policy and Quality Objectives to ensure its communication (see 5.5.3) to all employees.
Department Heads shall ensure that the quality policy established by this manual is
communicated to all WAI Departments.
The Director of Quality Assurance shall ensure that the quality policy:
a) Is appropriate to WAIs purpose;
b) Includes a commitment to comply with requirements and continually improve the
effectiveness of the QMS (see 8.5.1);
c) Provides a framework for establishing and reviewing quality objectives (see
5.4.1);
d) Is communicated and understood by WAI personnel (see 5.3); and
e) Is reviewed for continuing suitability (see 5.6).
5.4PLANNING
Quality Planning (definition): Part of quality management focused on setting quality
objectives and specifying necessary operational processes and related resources to fulfill
the quality objectives.
5.4.1 QUALITY OBJECTIVES
Quality Objective (definition): Something sought, or aimed for, related to quality.
Top Management has delegated responsibility for the quality objectives to the
Director of Quality Assurance.
The Director of Quality Assurance has established the following as WAI
Quality Objectives:
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QUALITY OBJECTIVES
Product Quality - 98% Conformity for Deliverable Product or better!
Each Department shall work towards product improvement in pursuit of this goal
through defect reduction, corrective and preventive actions, process
improvement, and attention to detail.
On-Time Delivery - 98% Conformity with Contract Delivery Dates or
better!
Each Department shall strive to improve on-time delivery in pursuit of this
goal through improved resource management, reduction in product defects,
process improvement, and production control.
Every Employee can contribute to the achievement of these objectives.
Department Heads shall take action when these objectives cannot be or
are unlikely to be achieved.
These objectives shall be conspicuously posted as document QMS-002

Company Quality Policy and Quality Objectives to ensure its
communication (see 5.5.3) to all employees.
Department Heads shall ensure that the quality objectives established by this
manual are communicated to all personnel.
The quality objectives shall be subject to measurement and consistent with the
quality policy.
The Director of Quality Assurance shall periodically assess the quality
objectives for improvement (see 5.6).
5.4.2 QUALITY MANAGEMENT SYSTEM PLANNING
Quality Planning (definition): Part of quality management focused on setting
quality objectives and specifying necessary operational processes and related
resources to fulfill the quality objectives.
Top Management has delegated responsibility to the Director of Quality
Assurance to ensure that:
a) The planning of the quality management system (represented by this
manual) is carried out to met the requirements given (see 4.1);
b) The integrity of the QMS is maintained when changes to the QMS are planned
and implemented.
5.5RESPONSIBILITY, AUTHORITY AND COMMUNICATION
5.5.1 RESPONSIBILITY AND AUTHORITY
Top Management shall ensure that responsibilities and authorities are defined
and communicated to all WAI personnel.
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Top Management meets this requirement through manual HR-001 Human

Resources Manual for Job Descriptions, which provides responsibilities and
authorities for all identified job descriptions.
Figure 5.5.1 has also been provided to illustrate Management Personnel and their
authority over applicable departments.
Figure 5.5.1 Responsibility and Authority (By Departments)
President
Charles Paris,
Jr.
Vice-President
Kimberly King
Contracts
Department
Administratio
n Department
Col. St.
Plant
Manager
Joel Drake
3rd St. Plant

Manager
Brian
Dieckman
Process
Departmen
t
Production
Departmen
t
Production
Control
Manager
Mitchell
Bedinger
Production
Control
Department
Maintenanc
e
Departmen
t
Chief
Engineer
Layne
Miller
Engineering
Departmen
t
Director of
Quality
Assurance
Todd
Webster
Quality
Assurance
Department
Safety and
Environmental
Manager
James Lewis
Safety and
Environment
al
Department
Maintenanc
e
Departmen
t
Additional responsibilities and authorities shall be as defined within the text of

this manual and associated documents.
5.5.2 MANAGEMENT REPRESENTATIVE
Top Management has appointed the Director of Quality Assurance as the
sole Management Representative responsible for the WAI QMS.
This appointment grants the Director of Quality Assurance responsibility and
authority to:
a) Ensure that the processes needed for the QMS are established, implemented
and maintained;
b) Report to Top Management on the performance of the QMS and any need
for improvement;
c) Ensure the promotion of awareness of customer requirements throughout
WAI;
d) Resolve all QMS issues through organizational freedom and unrestricted
access to Top Management;
e) Effectively manage the Quality Assurance Department (see 6.0); and,
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f)
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Communicate with external parties on matters relating to the QMS.
5.5.3 INTERNAL COMMUNICATION

Top Management shall ensure that communication takes place regarding the
effectiveness of the QMS.
Top Management has delegated this responsibility to the Director of Quality
Assurance to ensure this commitment is met.
The Director of Quality Assurance communicates this information to the
Department Heads through:
a) The distribution of the Monthly Quality Assurance Report, providing
process and product conformity information (see 8.2.3 & 8.2.4);
b) Management Review Input (see 5.6.1);
c) Quality Alerts;
d) Document revision (see 4.2.3); and,
e) Training and requests for training following document revisions (see 6.2.2).
Department Heads shall ensure flow-down communication regarding this
information and the effectiveness of the QMS to all personnel.
5.6MANAGEMENT REVIEW
Review (definition): Activity undertaken to determine the suitability, adequacy and
effectiveness of the subject matter to achieve established objectives.
5.6.1 GENERAL
Top Management shall review the WAI QMS quarterly to ensure its continuing
suitability, adequacy and effectiveness. Data analysis shall be the method
employed for management review (see 8.4).
This review shall include assessing opportunities for improvement (see 8.5) and
the need for changes to the QMS, including the quality policy (see 5.3) and
quality objectives (see 5.4.1).
Figure 5.6.1 has been provided below to illustrate the process flow for
management review and the interaction with associated processes.
Figure 5.6.1: Management Review Process
5.6.2
Review
Input
Managemen
t Review
Form 01-001
Managemen
t Review
Report
8.4
Analysis of
Data
5.6.3
Review
Output
Procedure QP 01-100 Management Review has been established to support

management review activities.
- 15 -

DOCUMENT NO.:
REVISION LEVEL:
QMS-001
Q
Form 01-001 Management Review Report shall serve as a record of

management review and shall be maintained (see 4.2.4) as evidence of
management commitment (see 5.1) to the QMS.
5.6.2 REVIEW INPUT
Management review input shall include information derived from monitoring and
measurement of the elements of the QMS, follow-up actions from previous
management reviews, changes that could affect the QMS and recommendations
for improvement.
Figure 5.6.2 has been provided to illustrate the process flow for management
review input, required information constituting inputs, and the interaction with
associated processes.
Figure 5.6.2 Management Review Input
INPUTS
8.2.1
Customer
Satisfaction
Customer
Feedback
8.2.2 Internal
Audit
Audit Results
8.2.3
Monitoring and
Measurement
of Process
Process
Performance
8.2.4
Monitoring and
Measurement
of Product
Product
Conformity
Form 01-001
Management
Review Report
Manageme
nt Review
Input
8.5.1 Continual
Improvement
Recommendatio
ns for
Improvement
8.5.2
Corrective
Action
Status of
Corrective
Actions
5.6.1
Managem
ent
Review
8.5.3
Preventive
Action
Status of
Preventive
Actions
5.6.3
Review
Output
5.6.3 Review
Output
Follow-Up
Actions from
Previous
Management
Reviews
Revision to
Customer,
Regulatory, and
Statutory
Requirements (e.g.,
ISO, SAE AS, ASTM,
OSHA Standards)
Change in Company
Ownership or
Management
Changes that
could affect the
QMS
16 -

DOCUMENT NO.:
REVISION LEVEL:
QMS-001
Q
Change in Company
Location or Major
Facilities Change
Revisions or
Changes in Quality
Policy and
Quality Objectives
Revisions to QMS
Manual
and
Quality
Assurance
Department Personnel shall record management review
Documents
input data derived from supplied information on Form 01-001 Management
Review Report to support management review (see 5.6.1) and analysis (see
8.4).
5.6.3 REVIEW OUTPUT

The output from the management review shall include any decisions and actions
related to improvement and resource needs identified.
Figure 5.6.3 has been provided below to illustrate the process flow for
management review output, decisions and actions constituting output, and the
interaction with associated processes.
Figure 5.6.3 Management Review Output
OUTPUTS
5.6.2
Review
Input
5.6.1
Managem
ent
Review
Manageme
nt Review
Output
Form 01-001
Management
Review
Report
Decisions and Actions

Related to Improvement
of the QMS and its
processes
8.5.1
Continual
Improvemen
t

Related to Improvement
of the Product Related
to Customer
Requirements
7.1 Planning
of Product
Realization

Related to Resource
Needs
6.0 Resource
Managemen
t
Department Heads shall record management review output on Form 01-001

Management Review Report to support action and follow-up for future
management review input (see 5.6.2). Copies of completed Management
Review Reports shall be forwarded to the Quality Assurance Department as
quality records (see 4.2.4).
- 17 -

DOCUMENT NO.:
REVISION LEVEL:
QMS-001
Q
6.0RESOURCE MANAGEMENT
6.1PROVISION OF RESOURCES
The Quality Assurance Department shall determine the resources necessary for QMS
compliance with customer, regulatory and statutory requirements.
All Departments shall contribute resources to ensure compliance with QMS requirements
and provide those resources needed:
a) To maintain the QM S (see 4.1) and continually improve its effectiveness (see 8.5); and,
b) To enhance customer satisfaction (see 8.2.1) by meeting customer requirements (see
7.2.1).
Department Heads shall provide the resources needed to ensure compliance with these
requirements in a timely fashion as evidence of Management Commitment (see 5.1).
6.2HUMAN RESOURCES
6.2.1 GENERAL
Personnel performing work affecting conformity to product requirements shall be
competent on the basis of appropriate education, training, skills and experience.
Department Heads shall ensure the competence of all employees prior to
unsupervised work on deliverable product.
Note: Personnel performing any task within the QMS can directly or indirectly
affect product conformity.
6.2.2 COMPETENCE, TRAINING AND AWARENESS
Competence (definition): Demonstrated ability to apply knowledge and skills.
Training (definition): Process to provide and develop knowledge, skills and
behaviors to meet requirements. Ref. ISO 10015:1999(E).
Basic competencies for all approved job descriptions are provided in HR-001
Human Resources Manual for Job Descriptions.
Department Heads are responsible for providing training or taking other
actions in accordance with identified training requirements to achieve the
necessary competence for all personnel. Training requirements are listed in
Appendix C.
Procedure QP 18-100 Training and instruction OI 18-001 Training Plan have
been established to provide basic guidelines regarding employee training,
competency and evaluation.
Department Heads are responsible for ensuring that all personnel are aware of
the relevance and importance of their activities and how they contribute to the
achievement of the Quality Objectives (see 5.4.1). This shall be accomplished as
an integral part of the training provided.
Additional training requirements may be developed, as needed, to meet the
requirements of this element.
Note1: Training may take the form of classroom instruction and/or documented
structured on-the-job training.
- 18 -
DOCUMENT NO.:
REVISION LEVEL:

QMS-001
Q
Classroom training shall be documented on Form WA-99A Training Class

Sign-In Sheet.
On-the-job training may be documented on Form WA-94D On Job Training
Log.
All training activities shall be recorded on Form WA-99 QualificationCertification Training Record.
Department Heads are responsible for evaluating the effectiveness of the
actions taken to achieve necessary competence.
Note2: Evaluation may take the form of verbal examination, classroom testing, or
observations of on-the-job performance.
Evaluations shall be recorded on Form WA-140 Employee Training
Evaluation Matrix.
Department Heads shall maintain appropriate records of education, training,
skills and experience (i.e. Form WA-99, Form WA-99A, Form WA-140, etc.)
for all personnel. These records shall be legible, readily identifiable, and
retrievable (see 4.2.4).
Figure 6.2.2 has been provided to illustrate the process for competence, training
and employee awareness and associated processes.
Figure 6.2.2 Competence, Training and Awareness
Untrained
Employee
Available Position
Classroom
Training
Conduct Training
Structured OJT
No
Document
Training Activities
Form WA99A;
Form WA94D;
Form WA99
Evaluate Training
Effectiveness
Form WA140
Trainin
g
Effecti
ve?
Yes
Qualified
Employee
- 19 -
Determine
Job
Competenci
es (See HR001)
Identify Applicable
Training
Requirements
(See Appendix C)

DOCUMENT NO.:
REVISION LEVEL:
QMS-001
Q
6.3INFRASTRUCTURE
Infrastructure (definition): System of facilities, equipment and services needed for the
operation of an organization.
Department Heads shall determine and provide the infrastructure resources (e.g.,
workspaces and process equipment) needed to achieve conformity to product
requirements.
The Maintenance Department shall maintain the physical infrastructure (e.g., buildings,
workspaces, utilities, process equipment, and transportation equipment) through periodic
and preventive maintenance activity, repair and improvement to the extent directed by
Department Heads.
Infrastructure maintenance shall be conducted per manual MM-001 Preventative
Maintenance Manual.
Infrastructure includes:
a) Buildings, workspaces, and associated utilities;
b) Process equipment (both hardware and software); and,
c) Supporting services (transport, communication, and information systems).
Note: Contract labor may be employed where infrastructure requirements exceed current
WAI capabilities.
6.4WORK ENVIRONMENT
Work Environment (definition): Set of conditions under which work is performed.
All Departments shall provide workspaces suitable for the manufacture and processing of
quality deliverable product.
Department Heads shall manage the conditions under which work is performed (e.g.,
noise, temperature, humidity, lighting, foreign object debris) in order to achieve conformity
to product requirements.
Management of the work environment shall be achieved through housekeeping activities,
infrastructure maintenance (see 6.3) and facility improvement, where possible.
Department Heads shall ensure that work environments are clean, uncluttered and well
lighted and shall ensure compliance with the following work environment procedures:
a) WA-1.1
Housekeeping Policy
b) WA-6.4
Foreign Object Damage (FOD) Prevention
c) EHS-001
d) EHS-002
Hazardous Material Inventory

Material Handling and Storage of Chemicals
7.0PRODUCT REALIZATION
7.1PLANNING OF PRODUCT REALIZATION
WAI shall plan and develop the processes needed for product realization.
Planning of product realization shall be consistent with the requirements of the other
processes of the QMS.
- 20 -

DOCUMENT NO.:
REVISION LEVEL:
QMS-001
Q
The Engineering Department, in planning product realization, shall determine the

following:
a) Quality objectives for the product [e.g., producibility and inspectability, etc. (see 5.4.1)];
b) Requirements for the product (see 7.2.1);
c) The need to establish processes and documents (see 4.2.3);
d) Required verification, validation, monitoring, measurement, inspection and test
activities specific to the product and the criteria for product acceptance (see 8.2.4);
e) Configuration management appropriate to the product (see 7.1.3); and,
f)
Resources needed to support the production of the product (see 6.0).
The output of this planning shall be a manufacturing planning Shop Order, utilized to
direct product realization in accordance with these requirements.
Procedure WA-5.2 Manufacturing Planning has been developed to provide guidelines
supporting these requirements.
7.1.1 Project Management
Project Management (definition): Planning, organizing, monitoring, controlling
and reporting of all aspects of a project and the motivation of all those involved
in it to achieve the project objectives. Ref. ISO 10006:2003.
Project (definition): Unique process, consisting of a set of coordinated and
controlled activities with start and finish dates, undertaken to achieve an
objective conforming to specific requirements, including the constraints of time,
cost and resources.
The Engineering Department is responsible for generating manufacturing
planning Shop Orders in order to manage product realization in a structured
and controlled manner to meet requirements at acceptable risk, within resource
capabilities, and schedule constraints.
The Production Control Department is responsible for providing scheduling
assistance to the Engineering Department to ensure effective project
management for on-time delivery.
7.1.2 Risk Management
Risk Management (definition): Coordinated activities to direct and control an
organization with regard to risk. Ref. ISO 31000:2009(E).
Risk (definition): An undesirable situation or circumstance that has both a
likelihood of occurring and a potentially negative consequence. Ref. AS9100C.
The Contracts Department shall be responsible for risk assessment prior to
the acceptance of customer contract.
As a job shop, WAI must evaluate each contract for risk.
NOTE: Repetitive contracts and purchase orders for current or previously
produced parts represent negligible risk and shall not be subject to the
requirements of this element.
Procedure QP 7.1.2 Risk Management has been developed to provided guidance
for the assessment and management of risk.
- 21 -
DOCUMENT NO.:
REVISION LEVEL:

QMS-001
Q
The Contracts Department shall demonstrate acceptance of risk associated

with product realization shall be shown through the review of requirements and
the acceptance of customer contract and purchase order.
After Contracts Department acceptance of risk, contracts and/or purchase
orders are subject to review.
Personnel representing the Departments responsible for reviewing contractual
information signal an acceptance of risk by signature approval on Form WA-80
(4-29-2010) Contracts Review (attached to the contract or customer purchase
order) and/or Stamp Form WA-80 (impressed on contract or customer
purchase order)
The Engineering Department shall be responsible for the identification;
assessment and communication of risks throughout product realization through
the incorporation of this information into manufacturing planning Shop Orders
(see 7.1).
Figure 7.1.2 Risk Management has been provided to provide an illustrated
example of the risk management process and associated processes.
Figure 7.1.2 Risk Management

New Contract
and/or Purchase
Order
7.2,2
Review of
Requiremen
ts
Identify Risks
Delivery Time
Production
Capability
Planning
MED.
Equipment
- 22 -
Long Lead Time
LOW
Quick
Turnaround
MED.
1-Day
Turnaround
HIGH
Previously
Produced
Product
LOW
New Product
(Similar to
Previous Product)
MED.
New Product
(Nothing Similar
Produced)
HIGH
Existing
Equipment
Sufficient
LOW
DOCUMENT NO.:
REVISION LEVEL:

New Equipment
Required
Availability
Personnel
Training
Assess Risk
Factor
No Quote or
Rejection of
Work
NO
Risks
Accepta
ble?
YES
Quote/Bi
d
Contract
QMS-001
Q
HIGH
Available
LOW
Schedule
Constraints
MED.
Hiring Required
HIGH
Existing Training
Sufficient
LOW
Refresher
Training
Required
MED.
New Skills
Training
Required
HIGH
Take Action to
Mitigate
Identified Risks
7.1.3 Configuration Management

Configuration Management (definition): Coordinated activities
control configuration. Ref. ISO 10007:2003.
6.0 Resource
Management
8.5.2
Corrective
Acton
8.5.3
Preventive
toAction
direct and
Configuration (definition): Interrelated functional and physical characteristics of a

product defined in product configuration information. Ref. ISO 10007:2003
Product Configuration Information (definition): Requirements for product design,
realization, verification, operation and support. Ref. ISO 10007:2003
The Engineering Department is responsible for establishing, implementing
and maintaining effective configuration management through the use of
manufacturing planning Shop Orders.
Shop Orders provide:
a) Configuration management planning through controlled process operations
(see 7.1.1);
b) Configuration identification through part number identification of final
product (see 7.5.3);
c) Change control with reference to applicable engineering drawing and parts
lists revisions;
d) Configuration status accounting through operation number; and,
- 23 -
DOCUMENT NO.:
REVISION LEVEL:

QMS-001
Q
e) Configuration audit through monitoring and measurement of product (see

8.2.4).
7.1.4 Control of Work Transfers
WAI has established the following to plan and control the temporary or
permanent transfer of work [e.g., from one facility to another, from WAI to a
supplier, and from an outside processor (OPO) to WAI] and to verify the
conformity of work to requirements:
The Engineering Department shall ensure the incorporation of appropriate
instructions for the transfer of work and verification of work into applicable Shop
Orders. This shall include, but shall not be limited to QC Inspection operation(s)
prior to transfer and immediately following transfer or receipt.
Quality Assurance Department Inspection Personnel shall verify the
conformity of the transferred materials and products to requirements (see 8.2.4),
when so directed by Shop Order instructions.
7.2 CUSTOMER-RELATED PROCESSES
7.2.1 Determination of Requirements Related to the Product
Contracts Department Personnel shall review the Request for Quote (RFQ)
received from the customer and shall determine:
a) Requirements specified by the customer, including the requirements for
delivery and post-delivery activities;
b) Requirements not stated by the customer but necessary for specified or
intended use, where known;
c) Statutory and regulatory requirements applicable to the product; and,
d) Any additional requirements considered necessary by the organization.
Contracts Department Personnel shall assess the risks (see 7.1.2) of meeting the
identified requirements for product realization based upon this review.
Upon acceptance of risk, Contracts Department Personnel shall prepare a quote
on Form WA-119 Quote and communicate the details of this Quote to the
customer (see 7.2.3).
The details of this process are shown in Figure 7.2.1 below.
Figure 7.2.1 Determination of Requirements Process Flow
Quot
e
Custom er
7.2.3 Custom er
Com m unication
Receive Request
for Q uote (RFQ )
Review of
Requirem ent
s
7.1.2 Risk
M anagem
ent
Assess Risk
No Quote
- 24 -
No
Yes
Prepare Q uote
Form W A-119
DOCUMENT NO.:
REVISION LEVEL:

7.2.3 Custom er
Com m unication
QMS-001
Q
Acceptable?
7.2.2 Review of Requirements Related to the Product

Upon receipt of customer contract or purchase order, Contracts Department
Personnel shall review the requirements related to the product. This review shall
be conducted prior to the commitment to supply a product to the customer (e.g.,
submission of tenders, acceptance of contracts or orders, acceptance of changes
to contracts or orders).
Contracts Department Personnel shall ensure that the contract received is in
agreement with the original RFQ and WAI Quote (see 7.2.1) to be certain all
concerns have been addressed and shall ensure that:
a) Product requirements are defined;
b) Contract or order requirements differing from those previously expressed are
resolved;
c) That WAI has the ability to meet the defined requirements;
d) Special requirements of the product are determined; and
e) Risks (e.g., new technology, short delivery time frame) have been identified
(see 7.1.2).
Long-term and make complete job contracts (i.e., multiple process/production
operations) shall undergo review by two (2) Contracts Department Personnel,
a representative for the Quality Assurance Department, and a representative
for the Engineering Department. Form WA-80 (4-29-2010) Contracts
Review shall be completed to provide evidence of review.
New or revised short-term or quick turnaround contracts (i.e., single
process/production operation) shall undergo review by one representative from
the Engineering Department, one from the Contracts Department, and one
from the Quality Department. Stamp FORM WA-80 shall be impressed upon
the applicable contract or sales order and completed to provide evidence of
review.
Repeat customer purchase orders that have not undergone changes or revisions
do not require review prior to the generation of manufacturing planning Shop
Orders and shall be forwarded to the Production Control Department for
Shop Order generation.
Records of the results of the review and actions arising from the review shall be
maintained (see 4.2.4).
Where the customer provides no documented statement of requirement, the
customer requirements shall be confirmed.
Contracts Department Personnel shall communicate with the customer
regarding the acceptance or rejection of reviewed contracts (see 7.2.3) to
address all concerns and enhance customer satisfaction (see 8.2.1).
Upon contract acceptance of new and revised product and process requirements,
Contracts Department Personnel shall flow these requirements to the
- 25 -

DOCUMENT NO.:
REVISION LEVEL:
QMS-001
Q
Engineering Department to ensure successful product realization. Form WA67 Manufacturing Sales Order (MSO) shall be used to document this activity.
Where product requirements are revised or amended after the planning of
product realization has commenced, Contracts Department Personnel shall
communicate any known schedule changes to the Production Control
Department and any known product requirements changes to the Engineering
Department via Form WA-67 Manufacturing Sales Order (MSO). The
Engineering Department shall make appropriate changes (revisions and/or
Red-Line changes) to affected Shop Order planning (see 7.1 & 7.5.1). Revisions
and/or Red-Line changes require review and acceptance by the Quality
Assurance Department prior to use.
7.2.3 CUSTOMER COMMUNICATION
All Departments shall maintain effective, open communication with customers
via e-mail, telephone and fax.
Contracts Department Personnel shall ensure effective communication with
customers in regarding enquiries (e.g., RFQ, quotes, bids), contracts and order
handling and amendments to contracts.
Engineering Department Personnel shall ensure effective communication in
relation to product information and requirements (e.g., engineering drawings,
parts lists, flow down specifications, tooling, mylars, etc.).
Production Control Department Personnel shall communicate effectively with
the customer in relation to customer feedback, including complaints, scheduling
and delivery information.
Quality Assurance Department Personnel shall maintain communications with
customers in relation to product quality, process conformance and QMS
requirements.
All Departments shall document and record indications of customer
satisfaction (see 8.2.1) reported during these communications to the Quality
Assurance Department. Form WA-123 Customer Satisfaction Report shall
be completed to record this information.
7.3 DESIGN AND DEVELOPMENT (EXCLUSION)
WAI does not have design and development capability at this time. This placeholder entry
shall remain in all revisions of the quality manual in the event this capability is developed at
a future date
7.4 PURCHASING
Figure 7.4 has been provided to illustrate the process flow for purchasing, required
information constituting inputs, and the interaction with associated processes.
Figure 7.4 Purchasing
5.6.3 Review
Output
6.1 Provision of
Resources
7.4.1 Purchasing
Process
- 26 -
7.4.2 Purchasing
Information

7.1 Planning of
Product
Realization
DOCUMENT NO.:
REVISION LEVEL:
QMS-001
Q
Purchase
Product/Service
7.4.3 Verification
of Purchased
Product
7.4.1 PURCHASING PROCESS

Weatherford Aerospace shall ensure that purchased product conforms
to specified purchase requirements.
WAI shall be responsible for the quality of all products purchased from
suppliers, including customer-designated sources.
WAI shall evaluate and select suppliers based on their ability to supply
product in accordance with WAI requirements.
QP 06-100 Control of Suppliers has been established to provide criteria for
the initial selection and evaluation of prospective suppliers.
QP 06-200 Supplier Quality Requirements has been established to provide
general quality requirements for suppliers of products and services to WAI.
QP 06-200 Supplier Quality Rating has been established to provide criteria
for the review and (re-) evaluation of supplier performance.
Records of the results of evaluations and any necessary actions arising
from the evaluation shall be maintained (see 4.2.4).
WAI maintains an approved supplier list that includes supplier scope of
approval.
Supplier performance shall be periodically reviewed as required by QP
06-100 & QP 06-300. Records of these reviews shall be used as a basis
for establishing the level of controls to be implemented.
Suppliers that do not meet requirements shall be assigned corrective
action (see 8.5.2) and/or otherwise dealt with in accordance with the
requirements of QP 06-300.
Management shall ensure that both WAI and suppliers use customerapproved special process sources, where required.
The Quality Assurance Director or designee having responsibility for
approving supplier quality systems shall have the authority to
disapprove the use of suppliers, as required.
7.4.2 PURCHASING INFORMATION
Purchasing Information shall describe the product to be purchased.
Weatherford Aerospace shall ensure the adequacy of specified
purchase requirements prior to their communication to the supplier.
- 27 -

DOCUMENT NO.:
REVISION LEVEL:
QMS-001
Q
QP 06-100 Control of Suppliers has been established to provide instruction

for the completion and approval of purchase orders describing the requirements
for purchased products and services.
Form WA-117 Purchase Order has been established as the means used to
provide purchasing information, including product or service description, to
suppliers.
Form WA-135 Standard Purchase Order Quality Terms and Conditions
has been established as a reference for quality codes included as part of the
purchasing information found on purchase orders.
Supplier (definition): Organization or person that provides a product.
7.4.3 VERIFICATION OF PURCHASED PRODUCT
Verification (definition): Confirmation, through the provision of objective
evidence, that specified requirements have been fulfilled.
Quality Assurance Department Inspection Personnel are responsible for the
verification of purchased products and services incorporated into or used in the
realization of deliverable product.
Verification is conducted to ensure that purchased product meets the
requirements specified in the Purchase Order.
Verification shall be through inspection and the review of supplier documentation
(e.g., certificate of conformity, test records, statistical records, process control
records, etc.) and shall be conducted in accordance with the following
procedures, as applicable:
a)
WA-10.54 Material Receiving Inspection and Control
b)
OI 15-001 Shelf Life Material Receiving Inspection and Control
Purchased product shall not be used or processed until it has been verified as
conforming to specified requirements. Quality Department Inspection Personnel
shall not use customer verification as evidence of effective quality control by the
supplier. Customer verification shall not absolve WAI of the responsibility to
provide acceptable product, nor shall it preclude subsequent rejection by the
customer.
Figure 7.4.3 has been provided to illustrate the process flow for the verification
of purchased product and the interaction with associated processes.
- 28 -
DOCUMENT NO.:
REVISION LEVEL:

QMS-001
Q
Figure 7.4.3 Verification of Purchased Product

7.4.1
Purchasing
Process
7.4.2
Purchasing
Information
Form QA-1008
Receiving
Inspection
Record
Purchase
Product/
Service
Supplier
Receive
Product
Verify Product/
Service
Conformity to
Purchase
Order
Requirements
Hold
Unacceptable
Received
Product/ Service
8.3 Control
of
Nonconform
ing Product
Release
Acceptable
Received
Product/Servi
ce for Use or
Storage
Procedure WA10.54 Material

Receiving
Inspection and
Control
Instruction OI 15001 Shelf-Life
Material
Receiving
Inspection and
Control
Form WA-14
Shelf Life
Material Log
Where WAI or its customer intends to perform verification at the suppliers

premises, WAI shall state the intended verification arrangements and method of
product release in the purchasing information (see 7.4.2).
Where specified in the contract, the customer or customer representative shall
be afforded the right to verify sub-contracted product conformity to specified
requirements, whether at the suppliers premises or WAI facilities.
7.5PRODUCTION AND SERVICE PROVISION (EXCLUSION FOR SERVICE)
WAI excludes Service from this element. WAI does not engage in or possess Service
capabilities at this time.
7.5.1 CONTROL OF PRODUCTION PROVISION
WAI shall plan and carry out production under controlled conditions.
The Engineering Department shall generate manufacturing planning Shop
Orders to meet this requirement. Shop Orders shall:
c) Provide information that describes the characteristics of the product;
d) Provide reference to required work instructions, procedures and process
specifications;
e) List suitable equipment;
f)
List appropriate monitoring and measuring equipment (see 7.6);
g) Provide for appropriate product monitoring and measurement (see 8.2.4);

- 29 -

DOCUMENT NO.:
REVISION LEVEL:
QMS-001
Q
h) Provide for appropriate process monitoring and measurement (see 8.2.3);

i)
Provide criteria for workmanship, specified in the clearest practical way (e.g.,
reference to written standards, engineering drawings, parts lists, mylars, and
tools).
Shop Order planning shall consider, as appropriate:

a) Establishing, implementing and maintaining appropriate processes to
manage critical items, including process controls where key
characteristics have been identified.
b) Identifying in-process inspection when adequate verification of
conformance cannot be performed at later stages of realization; and
c) Special processes (see 7.5.2).
All Departments shall be responsible for accounting for product in their
possession.
Department Heads shall ensure employee compliance to the requirements of
procedure WA-6.4 Foreign Object Damage (FOD) Prevention in order to
prevent, detect and remove foreign objects from the production floor during
product realization.
Department Heads shall ensure the monitoring and control of utilities and
supplies (e.g., water, compressed air, ramp times, tank temperatures, etc.) in
accordance with Shop Order and applicable procedures, instructions, and
standards to ensure conformity with process and product requirements.
All Department Personnel shall complete Shop Order entries, as required, to
provide evidence that all production and inspection/verification operations have
been completed as planned, or as otherwise documented and authorized.
7.5.1.1
PRODUCTION PROCESS VERIFICATION
The Engineering Department shall positively identify new and revised

Shop Orders to ensure Production Process Verification.
Quality Assurance Department Inspection Personnel shall use a
representative item from the first production run of a new part or
assembly to verify that the production processes, production
documentation and tooling are capable of producing parts and assemblies
that meet customer requirements.
Production Process Verification activity shall be per the requirements of
inspection procedure WA-10.61 First Article Conformity Inspection.
Quality Assurance Department Inspection Personnel shall conduct
Production Process Verification when changes occur that invalidate the
original results (e.g., engineering changes, manufacturing process
changes, tooling changes).
The Quality Assurance Department shall maintain records of Production
Process Verification activities (see 4.2.4).
7.5.1.2
CONTROL OF PRODUCTION PROCESS CHANGES
Persons authorized to approve changes to production processes

shall be identified.
- 30 -

DOCUMENT NO.:
REVISION LEVEL:
QMS-001
Q
The following personnel are authorized to make or approve

production process changes:
1. Director of Quality Assurance
2. Engineering Chief Engineer
3. Quality Assurance - Production Quality Manager
4. Engineering - Manufacturing Outline Planner
5. Quality Assurance Quality Engineer
6. Quality Assurance Quality Technician
7. Quality Assurance Chief Auditor
With the exception of the Director of Quality Assurance, changes
made require approval from a member of the Engineering
Department and Quality Assurance.
WA-5.2 Manufacturing Planning has been established and provides
additional instruction regarding requirements for production process
changes and changes to manufacturing planning (shop order).
Weatherford Aerospace shall identify and obtain evidence of
changes that require customer and/or regulatory authority
approval in accordance with contract or regulatory authority
requirement (e.g. Frozen Planning, Controlled Operations,
Fracture/Fatigue Critical, etc.).
Changes affecting processes, production equipment, tools and
programs shall be documented. Procedures shall be available to
control their implementation.
The results of changes to production processes shall be assessed
to confirm that the desired effect has been achieved without
adverse effects to product quality.
7.5.1.3
CONTROL OF PRODUCTION EQUIPMENT, TOOLS AND
SOFTWARE PROGRAMS
Production equipment, tools and programs shall be validated
prior to use and maintained and inspected periodically according
to documented procedures.
TM-001 Tooling Manual has been established to provide for control,
validation prior to use, and periodic inspection of tools used in the
production of deliverable product.
WA-11.4 Quality Procedure for Tooling Inspection has been
established to provide for inspection of tools prior to use.
QP 09-200 Engineering Procedure-Digital Product Definition has
been established and provides for NC machine program validation.
Validation prior to production use shall include verification of the
first article (see 8.2.4.2) produced to the design
data/specification.
- 31 -

DOCUMENT NO.:
REVISION LEVEL:
QMS-001
Q
Storage requirements, including periodic preservation/condition

checks, have been established for production equipment and
tooling in storage.
TM-001 Tooling Manual provides requirements for tool storage.
WA-11.5 Quality Procedure for PTI Inspection has been established
to provide for periodic inspections of tool preservation/condition.
7.5.1.4 POST-DELIVERY SUPPORT
Post delivery support is limited to the reporting of nonconforming product
identifying following delivery.
7.5.2 VALIDATION OF PROCESSES FOR PRODUCTION PROVISION
Validation (definition): Confirmation, through the provision of objective evidence,
that the requirements for a specific intended use or application have been
fulfilled.
The Quality Assurance Department shall validate any processes for
production provision where the resulting output cannot be verified by
subsequent monitoring and measurement and, as a consequence, deficiencies
become apparent only after the product is in use or has been delivered.
The primary means of process validation shall be through in-process testing and
process or quality control tests (i.e., periodic testing).
Validation shall demonstrate the ability of these processes to achieve planned
results.
WAI has established arrangements suitable for the validation of applicable
production processes.
7.5.3 IDENTIFICATION AND TRACEABILITY
Identification (definition): Any marking applied to an item or its package for the
purpose of engineering, manufacturing, or inspection control. Examples: Item
number, vendor number, manufacturers identification, and inspection symbols.
Ref. AS478: 1998.
WAI Personnel shall maintain identification of the product throughout product
realization.
The manufacturing planning (shop order) shall provide a retrievable, sequential
record of each parts production (manufacture, processing,
inspection/verification).
Process Department and Production Department Personnel shall ensure
that all parts are positively identified throughout product realization.
The Shop Order provides a sequential record of product realization.
The Production Control Department shall maintain completed Shop Orders
per the requirements of procedure QP 4.2.4 Control of Records.
7.5.4 CUSTOMER PROPERTY
All Departments shall exercise care with customer property while it is under
WAI control or being used by WAI.
- 32 -

DOCUMENT NO.:
REVISION LEVEL:
QMS-001
Q
All Departments shall identify (see 7.5.3), verify (see 7.4.3 & 7.5.1.1), protect
and safeguard customer property (see 7.5.5) provided for use or incorporation
into the product.
All Departments shall be responsible for ensuring that any lost, damaged or
otherwise unsuitable customer property is reported to the customer within 48
hours of discovery (see 8.3).
7.5.5 PRESERVATION OF PRODUCT
All Departments shall preserve the product during internal processing in order to
maintain conformity to requirements.
Preservation shall include, as applicable:
a) Identification (see 7.5.3);
b) Handling, packaging, storage and protection (see 7.5.4);
c) Cleaning and maintaining product cleanliness;
d) Prevention, detection and removal of foreign objects per procedure WA-6.4
Foreign Object Damage (FOD) Prevention;
e) Shelf-life control per OI 15-001 Shelf-Life Material-Receiving Inspection
and Control; and,
f)
Special handling per customer instructions.
7.6 CONTROL OF MONITORING AND MEASURING EQUIPMENT

Measurement Equipment (definition): Measuring instrument, software, measurement
standard, reference material or auxiliary apparatus or combination thereof to realize a
measurement process.
WAI monitors and measures both processes (see 8.2.3) and product (see 8.2.4) to provide
evidence of conformity of product to determined requirements (see 7.2).
Quality Assurance Department Calibration Personnel maintain an electronic register
calibrated equipment employed in monitoring and measurement of processes and product
(GagePack).
The Engineering Department shall determine the monitoring and measurement
requirements for product conformity based upon review of customer, regulatory and
statutory requirements (i.e., applicable specifications, purchase orders, engineering
drawings, and parts lists).
The Engineering Department shall determine the monitoring and measurement
equipment needed to provide evidence of conformity to product requirements and include
such information in applicable Shop Order instructions.
The Quality Assurance Department shall determine the monitoring and measurement
requirements for each process (see 8.2.3) employed in the production of deliverable
product (e.g., solution tank parameters, periodic testing, etc.).
Quality Assurance Department Calibration Personnel shall define the process employed
for the calibration/verification of monitoring and measuring equipment including details of
equipment type, unique identification number, location, frequency of checks, check method
and acceptance criteria for all internally calibrated devices and equipment.
Quality Assurance Department Calibration Personnel shall ensure that all monitoring
and measuring equipment calibrated by an external calibration laboratory meets WAI- 33 -

DOCUMENT NO.:
REVISION LEVEL:
QMS-001
Q
defined calibration criteria and that details of equipment type, unique identification
number, location, frequency of checks, check method and acceptance criteria is adequately
recorded.
Quality Assurance Department Calibration Personnel shall ensure that environmental
conditions are suitable for the calibration, inspection, measurement and testing being
carried out.
Quality Assurance Department Calibration Personnel shall ensure that all measuring
equipment is:
a) Calibrated or verified, or both, at specific intervals, or prior to use, against measurement
standards traceable to NIST; where no standards exist, the basis used for calibration or
verification shall be recorded (i.e., calibration procedure);
b) Adjusted or re-adjusted as necessary to ensure accurate results (e.g., setting ultrasonic
thickness gages in response to changing alloys);
c) Identified with a calibration sticker (WAI or calibration vendor) in order to determine
calibration status;
d) Safeguarded from adjustments that would invalidate the measurement result;
All Departments shall ensure that all measuring equipment in their possession is
protected from damage and deterioration during handling, maintenance and storage.
Quality Assurance Department Calibration Personnel shall maintain the recall system for
monitoring and measurement equipment requiring calibration or verification.
The Quality Assurance Department shall assess and record the validity of the previous
measuring results when the equipment is found not to conform to requirements.
The Quality Assurance Department shall take appropriate action on the equipment and
any product affected by calibrated monitoring and measuring equipment nonconformity.
Quality Assurance Department Calibration Personnel shall maintain records of the
results of calibration and verification of monitoring and measuring equipment.
Procedure QP 11-100 Measurement and Test Equipment has been established to
provide support to meet these requirements.
8.0 MEASUREMENT, ANALYSIS AND

IMPROVEMENT
8.1 GENERAL
WAI has implemented the monitoring, measurement, analysis and improvement processes
needed:
a) To demonstrate conformity to product requirements (see 8.2.4);
b) To ensure conformity of the QMS (see 8.2); and,
c) To continually improve the effectiveness of the QMS (see 8.5).
8.2MONITORING AND MEASUREMENT
8.2.1 CUSTOMER SATISFACTION
Customer Satisfaction (definition): Customers perception of the degree to which
the customers requirements have been fulfilled.
- 34 -

DOCUMENT NO.:
REVISION LEVEL:
QMS-001
Q
WAI shall monitor information relating to customer perception as to whether the

company has met customer requirements.
The Production Control Department shall complete Form WA-123
Customer Satisfaction Report for all unsolicited comments (delivered by
telephone, e-mail and fax) indicative of customer satisfaction. Completed
Customer Satisfaction Surveys shall be forwarded to the Quality Assurance
Department as Management Review Input (see 5.6.1).
The Production Control Department shall forward a copy of Form WA-126
Customer Satisfaction Survey to all customers via e-mail, fax, or post for
comment on a quarterly basis. Records of this activity detailing date sent,
customer, and date returned shall be retained by the Production Control
Department as evidence of compliance to this requirement. Completed
Customer Satisfaction Surveys shall be forwarded to the Quality Assurance
Department on a monthly basis as Management Review Input (see 5.6.1).
The Quality Assurance Department shall monitor customersupplied data on
delivery and product quality (e.g., scorecards/customer supplier reports) and
submit such data for Management Review (see 5.6). Form WA-123 Customer
Satisfaction Report shall be completed for each scorecard received.
Information to be monitored and used for the evaluation of customer satisfaction
shall include, but shall not be limited to, product conformity, on-time delivery
performance, customer complaints and corrective action requests.
Where indications of customer satisfaction fall below the minimum required by
customer requirements, Department Heads shall take corrective action (see
8.5.2) to address the situation.
Figure 8.2.1 has been provided to illustrate the process flow for customer
satisfaction and associated processes.
Figure 8.2.1 Customer Satisfaction

Custome
r
Comments
Production
Control
Department
Formally Survey
Perception
Customer
Scorecard /
Supplier Report
Complete Form
WA-123 Customer
Satisfaction Report
Custome
r
Completed Form
WA-126 Customer
Satisfaction Survey
Formally Survey
Perception
Complete Form
WA-123 Customer
Satisfaction Report
- 35 -

DOCUMENT NO.:
REVISION LEVEL:
QMS-001
Q
Compare Customer
Satisfaction with
Customer
Requirements
8.5.2
Corrective
Action
NO
Meets or
Exceeds
Requirem
ents ?
YES
8.5.3
Preventive
Action
8.2.2
5.6.1 Review
Input
INTERNAL AUDIT
Internal Audit (definition): The systematic, independent and documented process

for obtaining audit evidence and evaluating it objectively to determine the
extent to which audit criteria are fulfilled; conducted by, and on behalf of the
organization itself.
Audit Evidence (definition): Records, statements of fact or other information,
which are relevant to the audit criteria and verifiable.
Audit Criteria (definition): Set of policies, procedures or requirements used as a
reference against which audit evidence is compared.
The Chief Auditor shall conduct internal audits at planned intervals to
determine whether the QMS:
a) Conforms to the planned arrangements (see 7.1), to the requirements of
AS9100C and to the QMS requirements established by this quality manual;
and,
b) Is effectively implemented and maintained.
Procedure QP 8.2.2 Internal Audit has been established to define the
responsibilities and requirements for planning and conducting audits,
establishing records and reporting results.
The audit program is planned to take into consideration the status and
importance of the processes and areas audited, as well as the results of previous
audits.
Audit Program (definition): Set of one or more audits planned for a specific time
frame and directed towards a specific purpose, including all activities necessary
for planning, organizing and conducting the audits.
The audit criteria, scope, frequency and methods shall be defined.
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DOCUMENT NO.:
REVISION LEVEL:
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Q
Audit Scope (definition): Extent and boundaries of an audit, generally a

description of the physical locations, organizational units, activities and
processes subject to audit activity.
The audit criteria shall be derived from internal, customer, regulatory and
statutory requirements.
Auditors shall not audit their own work.
The Chief Auditor shall maintain records (see 4.2.4) of audits and their results.
The Chief Auditor shall bring nonconformities to the attention of the
responsible Department Head(s) for corrective action (see 8.5.2).
Nonconformity (definition): Non-fulfillment of a requirement.
The Department Head responsible for the area being audited shall ensure that
any necessary corrections (i.e., immediate corrective action/containment action)
and corrective actions are taken without undue delay to eliminate detected
nonconformities and their causes per the requirements of procedure QP 8.5.2
Corrective Action.
Correction (definition): Action taken to eliminate a detected nonconformity, i.e.
immediate corrective action.
Corrections and corrective action taken in response to nonconformance(s)
identified require follow-up. Follow-up activities shall include the verification of
actions taken and the reporting or verification results. Follow-up verification
activities shall be documented in Internal Audit records.
The Chief Auditor shall report the results of audits to the Director of Quality
Assurance on a quarterly basis.
Figure 8.2.2 has been provided to illustrate the internal audit process and
associated interactions.
Figure 8.2.2 Internal Audit
Audit Program
4.2.3 Control of
Documents
- 37 -
8.2.3 Monitoring
and Measuring of
Processes
DOCUMENT NO.:
REVISION LEVEL:

Audit Plan
WAI, Customer,
Regulatory, and
Statutory
Requirements
Audit Criteria
QMS-001
Q
8.2.4 Monitoring
and Measuring of
Product
Process and Product
Performance
Frequency
Scope
Perform Audit
Desktop Audit of
Applicable
Documents
Record Audit
Evidence
Perform Process Audit
Compare Audit
Evidence to Audit
Criteria
8.5.2 Corrective
Action
5.6.2 Review
Input
Issue Audit
Report
8.2.3
8.5.3
Preventive
Action
NO
Opportunities
for
Improvement
Meets
Audit
Criteria
?
YES
MONITORING AND MEASUREMENT OF PROCESSES

Process (definition): Set of interrelated or interacting activities, which transforms
inputs into outputs.
WAI shall monitor and measure QMS and production processes in order to
demonstrate the ability of the processes to achieve planned results.
When planned results are not achieved, correction and corrective action shall be
taken, as appropriate.
Where production process nonconformity is detected, the Quality Assurance
Department shall:
a) Request corrective action to correct the nonconforming process (see 8.5.2);

- 38 -
DOCUMENT NO.:
REVISION LEVEL:

QMS-001
Q
b) Evaluate whether the process nonconformity has resulted in product

nonconformity;
c) Determine if the process conformity is limited to a specific case or whether it
could have affected other processes or products; and,
d) Identify and control any nonconforming product (see 8.2.4 & 8.3)
Figure 8.2.3 has been provided to illustrate the process monitoring and
measurement flow and associated process interactions.
Figure 8.2.3 Monitoring and Measurement of Processes
Selected Process
WAI, Customer, Statutory, and Regulatory

Requirements
Monitor / Record Process

Performance
Process Parameters /
Criteria
Compare Collected Data

to Process Parameters /
Criteria
Collect Data
8.3 Control of
Nonconforming
Product
Process
Performanc
e Meets or
Exceeds
Criteria?
YE
S
YE
S
5.6.1 Review
Input
NO
Product
Affecte
d?
Evaluate for
Product Impact
8.5.2 Corrective
Action
NO
Evaluate for
Additional
Process Impact
8.5.3 Preventive
Action
5.6.1
Review
Input
8.2.4 MONITORING AND MEASUREMENT OF PRODUCT

Product (definition): Result of a process.
WAI shall monitor and measure product characteristics to verify that product
requirements (see 7.2) have been met.
The Engineering Department shall ensure that manufacturing planning Shop
Order instructions document measurement requirements for product
acceptance to meet this requirement. Shop Order instructions shall include:
a) Basic criteria for acceptance and/or rejection of product;
b) Where in the sequence measurement and testing are to be performed;
c) A place to record required measurement results (at a minimum, indication of
acceptance or rejection); and,
- 39 -

DOCUMENT NO.:
REVISION LEVEL:
QMS-001
Q
d) Any specific measurement instruments (calibrated devices/tools) required

and any specific instructions associated with their use (or reference to them).
The Engineering Department shall identify critical items, including key
characteristics, during the generation of manufacturing planning and prior to the
release of Shop Orders to ensure their control and monitoring in accordance
with customer requirements.
The Engineering Department shall positively identify new and revised Shop
Orders to ensure Production Process Verification (see 7.5.1.1) through First
Article Inspection.
Quality Assurance Department Inspection Personnel shall be responsible for
monitoring and measuring the characteristics of the product in accordance with
Shop Order instructions to verify that product requirements have been met. The
results of production monitoring and measurement shall be recorded in the
space(s) provided for the applicable operation(s) in the Shop Order.
Production Department and Processing Department Personnel performing
manufacturing verification operations, as directed by Shop Order instructions
shall record the results of such monitoring and measuring activity in the space(s)
provided for the applicable operation(s) in the Shop Order.
Monitoring and measurement of product is carried out upon receipt of material,
during product realization, and at the conclusion of production operations in
accordance with Shop Order instructions (see 7.1) and per the following
inspection procedures:
a) WA-10.54
Material Receiving Inspection and Control
b) WA-10.56
Instructions for In-Process Control and Inspection
c) WA-10.57
Instructions for Final Inspection
d) WA-10.61
First Article Conformity Inspection (see 7.5.1.1)
Quality Assurance Department Inspection Personnel may use sampling plans

for receiving and in-process inspections, provided such sampling is permitted by
customer requirements.
Quality Assurance Department Inspection Personnel shall not use sampling
during the final inspection of deliverable product [i.e., full inspection (100%) of
parts quantity is required], unless otherwise directed by customer requirements.
Quality Assurance Department Inspection Personnel shall not release product
until the completion of all required measurement and monitoring activities,
except under the written authorization of the Director of Quality Assurance,
Production Quality Manager, or Quality Engineer. Product released pending
the completion of all required measurement and monitoring activities shall be
positively identified to allow recall and replacement if it is subsequently found
that the product does not meet requirements. The details for the release of
product for use shall be recorded in the Remarks column for the applicable
operation(s) in the Shop Order.
Quality Assurance Department Inspection Personnel shall not authorize
product release to the customer until all Shop Order operations have been
satisfactorily completed, unless otherwise approved by the Director of Quality
Assurance, Production Quality Manager, or Quality Engineer in writing,
and where applicable, by the Customer.
- 40 -
DOCUMENT NO.:
REVISION LEVEL:

QMS-001
Q
Quality Assurance Department Inspection Personnel shall ensure that all

documents required to accompany the product (e.g., certificate of conformity,
inspection checklist, etc.) are present prior to delivery.
Completed Shop Orders constitute evidence of conformity to the above
requirements.
The Production Control Department shall maintain completed Shop Orders
per the requirements of procedure QP 4.2.4 Control of Records.
Figure 8.2.4 has been provided to illustrate the monitoring and measurement of
product conformity and associated processes.
Figure 8.2.4 Monitoring and Measurement of Product
7.1 Planning of
Product
Realization
Shop Order
Instructions
7.4.3 Verification
of Purchased
Product
8.3 Control of
Nonconforming
Product
Receiving
Inspection
NO
Procedure WA10.56
In-Process
Inspection
NO
Meets
Accept
ance
Criteria
?
7.5 .1 Control of
Production
Provision
Meets
Accept
ance
Criteria
?
YE
S
Continue
Production
Procedure WA10.54
Form QA-1008
Production
Processes
YE
S
Procedure WA10.57
Continue
Production
Production
Processes
Final Inspection
NO
5.6.1 Review
Input
Ship Product
8.3CONTROL OF NONCONFORMING PRODUCT

- 41 -
Meets
Accept
ance
Criteria
?
YE
S
Complete
Paperwork
DOCUMENT NO.:
REVISION LEVEL:

QMS-001
Q
All Departments shall ensure that product which does not conform to product
requirements is identified and controlled to prevent its unintended use or delivery.
Procedure QP 13-100 Control of Nonconforming Product (shall be superseded by QP
8.3 Control of Nonconforming Product) has been established to define the controls and
related responsibilities and authorities for dealing with nonconforming product.
Figure 8.3 has been provided to illustrate the process flow for dealing with nonconforming
product and the interaction with associated processes.
Figure 8.3 Control of Nonconforming Product
8.2.4
Monitoring
and
Measurement
of Product
Nonconforming
Product Discovered
Identify
Nonconforming
Product
Form WA-11
Rejection Tag
(Red-Tag)
Segregate
Nonconforming
Product
Bond Hold Area

(MRB Crib)
Document
Nonconformity
Form WA-1
Nonconformance
Report
Customer
Report
Nonconformity to
Disposition
Authority
Quality Assurance
Department
Perform Corrective
Action
8.5.2
Corrective
Action
8.4ANALYSIS OF DATA
- 42 -
8.5.1
Continual
Improvement
Disposition as
Directed

DOCUMENT NO.:
REVISION LEVEL:
QMS-001
Q
WAI Departments shall collect and analyze data to demonstrate the suitability and
effectiveness of the QMS and to evaluate where continual improvement of the effectiveness
of the QMS can be made. This shall include data generated as a result of monitoring and
measurement and from other relevant sources (i.e., customer feedback).
Departmental Quarterly Trend Analysis. On a quarterly basis, each department will
review pertinent corrective actions and customer feedback. Production Control will provide
copies of the Customer Satisfaction Reports (WA-123) that pertain to each department. Key
personnel from each department (at a minimum department manager, supervisors, and
lead personnel) will review Customer Satisfaction Reports and Nonconformance Reports
(WA-1) in order to document trends. Each department will provide a trend analysis report
to Top Management. This report will detail perceived trends, as well as plans to sustain
progress and improve recurring problems. This shall include data generated as a result of
formal reports and other relevant sources (see 8.5.2).
The analysis of data shall provide information relating to:
e) Customer satisfaction (see 8.2.1);
f)
Conformity to product requirements (see 8.2.4);
g) Characteristics and trends of processes and products (see 8.2.3 & 8.2.4),
including opportunities for preventive action (see 8.5.3); and,
h) Suppliers (see 7.4)
The information gathered for Management Review Input (see 5.6.2) shall constitute
sufficient data for analysis.
Procedure QP 08-400 Data Analysis has been developed to assist in the analysis of data
to support continual improvement of the QMS.
Analysis shall consist of gathering like details in order to identify trends and identify major
areas of concern in the QMS for swift correction or improvement.
8.5IMPROVEMENT
8.5.1 CONTINUAL IMPROVEMENT
Continual Improvement (definition): Recurring activity to increase the ability to
fulfill requirements.
WAI shall continually improve the effectiveness of the QMS through the use of
the quality policy (see 5.3), quality objectives (see 5.4.1), audit results (see
8.2.2), analysis of data (see 8.4), corrective action (see 8.5.2), preventive action
(see 8.5.3), and management review (see 5.6).
Figure 8.5.1 has been provided to illustrate the process flow and the interaction
with associated processes.
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DOCUMENT NO.:
REVISION LEVEL:
QMS-001
Q
Figure 8.5.1 Continual Improvement

5.3 Quality
Policy
Commitment to
Continually Improve
the Effectiveness of
the QMS and
associated processes
5.4.1 Quality
Objectives
8.2.2 Internal
Audit
Opportunities for
Improvement
Identified
8.4 Analysis of
Data
Results of Analysis
Resulting In
Improvement(s)
8.5.2
Corrective
Action
Action Taken to
Prevent Recurrence
8.5.2
Preventive
Action
Action Taken to
Prevent Occurrence
5.6
Management
Review
Improvements made to
satisfy or exceed
Quality Objectives
Continual
Improvement
5.6.1 Review
Input
Recommendations for
Improvement
5.6.2 Review
Output
Improvement of the
Effectiveness of the
QMS and Its Processes
Improvement of
Product Related to
Customer
Requirements
8.5.2 CORRECTIVE ACTION

Corrective Action (definition): Action to eliminate the cause of a detected
nonconformity or other undesirable situation in order to prevent recurrence.
Department Heads shall take action to eliminate the cause of nonconformities
in order to prevent recurrence.
Corrective actions shall be appropriate to the effects of the nonconformities
encountered.
Procedure QP 14-100 Corrective Action has been established to define
requirements for:
a)
Reviewing nonconformities (including customer complaints);
b)
Determining the causes of nonconformities;
c)
Evaluating the need for action to ensure that nonconformities do not

recur;
d)
Determining and implementing action needed;

- 44 -
DOCUMENT NO.:
REVISION LEVEL:

QMS-001
Q
e)
Records of the results of actions taken;
f)
Reviewing the effectiveness of the corrective action taken;
g)
Flowing down corrective action requirements to a supplier when it is

determined that the supplier is responsible for the nonconformity;
h)
Specific actions where timely and/or effective actions are not achieved,
and
i)
Determining if additional nonconforming product exists based on the

causes of the nonconformities and taken further action when required.
Figure 8.5.2 Corrective Action
8.2.1 Customer
Satisfaction
8.2.2 Internal
Audit
8.2.3 Monitoring
and
Measurement of
Process
8.2.3 Monitoring
and
Measurement of
Product
8.3 Control of
Nonconforming
Product
Nonconformity
to Requirements
Discovered
Immediate
Corrective
Action
Request
Corrective
Action
Corrective
Action
Response
Form 08-520-1
Corrective
Action Report
Review
Acceptability of
the Corrective
Action
Response
Root Cause of
the
Nonconforman
ce
Action Taken
to Prevent
Recurrence
Re-Issue
Corrective
Action
8.2.
1
8.2
.2
8.2
.3
8.2
.4
N
O
8.5.1 Continual
Improvement
Impact of all
Identified
Causes and the
Root Cause
Accept
able
?
YE
S
Follow-Up to
Verify
Corrective
Action
Effectiveness
Effecti
ve
?
YE
S
Close Effective
Corrective
Action
8.5.3
Preventive
Action
Objective
Evidence
N
O
Re-Issue
Corrective
Action
5.6.1
Review
Input
8.5.3 PREVENTIVE ACTION

Preventive Action (definition): Action to eliminate the cause of a potential
nonconformity or other undesirable potential situation to prevent occurrence.
Department Heads shall take action to eliminate the causes of potential
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DOCUMENT NO.:
REVISION LEVEL:
QMS-001
Q
nonconformities in order to prevent their occurrence. Preventive actions shall be

appropriate to the effects of the potential problems.
Procedure QP 14-200 Preventive Action has been established to define
requirements for:
a) Determining potential nonconformities and their causes;
b) Evaluating the need for action to prevent occurrence of nonconformities;
c) Determining and implementing action needed;
d) Records of results of action taken; and,
e) Reviewing the effectiveness of the preventive actions taken.
- 46 -
DOCUMENT NO.:
REVISION LEVEL:

QMS-001
Q
Figure 8.5.3 Preventive Action
8.2.1
Customer
Satisfaction
Customer
Suggestions
8.2.2
Internal
Audit
Opportunities for
Improvement
8.2.3
Monitoring
and
Measureme
nt of
Processes
Opportunities for
Process
Improvement
8.2.4
Monitoring
and
Measureme
nt of
Product
Opportunities for
Product
Improvement
8.5.2
Corrective
Action
Impact of all
Identified Causes
and the Root
Cause
5.6.1
Review
Input
Recommendations
for Improvement
Potential for
Nonconformit
y Identified
Request
Preventive
Action
Quality Assurance Department

Evaluates Potential Nonconformity for
Product Impact
Form WA- 116

Preventive
Action Report
NO
Close
Preventive
Action
Impact
Likely
>50%
Chance
?
YE
S
Plan Preventive
Action
NO
Employee
Suggestions
Review
Feasibility of
the Preventive
Action Plan
Feasibl
e
?
Re-Issue
Preventive
Action
YE
S
Pursue
Preventive
Action
5.6.1
Review
Input
Close
Preventive
Action
Follow-Up
Preventive
Action
Effectiveness
YE
S
Effecti
ve
?
NO
Re-Issue
Preventive
Action
- 47 -

DOCUMENT NO.:
REVISION LEVEL:
QMS-001
Q
APPENDIX A. REQUIRED QMS DOCUMENTS

A.1 Procedures required by AS9100C
Clause
4.2.3
4.2.4
8.2.2
8.3
8.5.2
8.5.3
QP
QP
QP
QP
QP
QP
Required Procedure(s)
05-100 Document Control
16-100 Control of Records
8.2.2 Internal Audit
13-100 Control of Nonconforming Product
14-100 Corrective Action
14-200 Preventive Action
A.2 Additional (Implied) Procedures required by QMS-001

Clause
6.2.2
6.2.2
Procedure
QP 6.2.2 Competence, Training and Awareness
HR-001 Human Resources Manual for Job Descriptions
APPENDIX B. REQUIRED RECORDS

Records required by AS9100C have been suitably identified in the text of this manual.
- 48 -

DOCUMENT NO.:
REVISION LEVEL:
APPENDIX C. TRAINING REQUIREMENTS

QP 18-100 Training
OI 18-001 Training Plan
WA-18.5 Training, Qualification & Certification of Nondestructive Testing Personnel
WA-18.9 Training Requirements for Quality Personnel
WA-18.10 Training Requirements for Mask Dept. Personnel
WA-18.11 Training Requirements for Scribe Personnel
WA-18.12 Training Requirements for Chem-Mill Personnel
WA-18.13 Training Requirements for Process Personnel
WA-18.14 Training Requirements for Engineering Dept. Personnel
WA-18.15 Training Requirements for Warehouse Dept. Personnel
WA-18.16 Training Requirements for Contracts Personnel
WA-18.17 Training Required for Customer Representative Personnel
WA-18.18 Training Requirements for Transportation Personnel
WA-18.19 Training Requirements for Manufacturing Outline Planner
WA-18.20 Training Requirements for Lab Chemist
WA-18.21 Training Requirements for Internal Auditors
WA-18.23 Training Requirements for Fabrication Personnel
WA-18.24 Training and Job Requirements for Supervisor
- 49 -
QMS-001
Q

DOCUMENT NO.:
REVISION LEVEL:
QMS-001
Q
BIBLIOGRAPHY
AS9100
Quality Management Systems Requirements for Aviation, Space and Defense Organizations
AS9101
Quality Management Systems Audit Requirements for Aviation, Space and Defense Organizations
AS9102
Aerospace First Article Inspection Requirement
AS9103
Variation Management of Key Characteristics
AS9131
Quality Systems Non-Conformance Documentation
ISO 9000
Quality Management Systems Fundamentals and Vocabulary
ISO 9001
Quality Management Systems Requirements
ISO 9004
Managing for the Sustained Success of an Organization A Quality Management Approach
ISO 10001
Quality Management Customer Satisfaction Guidelines for Codes of Conduct for Organizations
ISO 10002
Quality Management Customer Satisfaction Guidelines for Complaints Handling in Organizations
ISO 10004
Quality Management Customer Satisfaction Guidelines for Monitoring and Measuring
ISO 10005
Quality Management Systems Guidelines for Quality Plans
ISO 10006
Quality Management Systems Guidelines for Quality Management in Projects
ISO 10007
Quality Management Systems Guidelines for Configuration Management
ISO 10012
Measurement Management Systems Requirements for Measurement Processes and Measuring Equipment
ISO/TR 10013
ISO 10015
Guidelines for Quality Management System Documentation

Quality Management Guidelines for Training
ISO 15489-1
Information and Documentation Records Management Part 1: General
ISO/TR 15489-2
Information and Documentation Records Management Part 2: Guidelines
ISO 19011
Guidelines for Quality and/or Environmental Management Systems Auditing
ISO 31000
Risk Management Principles and Guidelines
AS478
Identification Marking Methods
- 50 -

DOCUMENT NO.:
REVISION LEVEL:
QMS-001
Q
DOCUMENT CHANGE REQUEST FORM

INSTRUCTIONS
1.
The preparing activity (Procedure Prepared By/Written By) must complete blocks 1, 2, 3 and 8. In block 1, both the
document number and the revision letter should be given.
2. The submitter of this form must complete blocks 4, 5, 6 and 7.
3. The preparing activity must provide a reply within 30 days of receipt of this form.
NOTE: This form may not be used to request copies of documents, nor to request waivers, or clarification of
requirements on current contracts.
Comments submitted on this form do not constitute or imply authorization to waive any portion of the
referenced document(s) or to amend contractual requirements.
Copies of this document (Form QA 1001 DOCUMENT CHANGE REQUEST FORM), independent of this
procedure, may be requested from the Document Control Coordinator extension # 416.
Personnel requesting independent copies of this document accept responsibility for completing blocks 1, 2, 3
and 8.
I RECOMMEND A
CHANGE
3. DOCUMENT TITLE
1. DOCUMENT
NO.
QMS-001
2. DOCUMENT DATE (mm/dd/yyyy)

01/16/2012
4. NATURE OF CHANGE
(Identify paragraph number and include proposed revision, if possible. Attach extra sheets as needed.)
5. REASON FOR RECOMMENDATION
6. SUBMITTER
a. PRINT NAME
b. DEPARTMENT
c. CONTACT INFORMATION
7. DATE SUBMITTED (mm/dd/yyyy)
8. PREPARING ACTIVITY
a. NAME
b. TELEPHONE EXT.
QA DEPARTMENT John D. Stevens, Chief Auditor
418
c. DEPARTMENT
IF YOU DO NOT RECEIVE A REPLY WITHIN 45 DAYS, CONTACT:
QA
Todd Webster, Director of Quality Assurance Tel. Ext. 304
FORM QA 1001 (03/29/2011)
- 51 -

DOCUMENT NO.:
REVISION LEVEL:
(THIS PAGE INTENTIONALLY LEFT BLANK FOR FORMATTING PURPOSES)
- 52 -
QMS-001
Q

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A PRINTED COPY OF THIS DOCUMENT MAY NOT BE THE REVISION CURRENTLY IN EFFECT.

WEATHERFORD AEROSPACE, INC.

Weatherford Aerospace, Inc..

WEATHERFORD AEROSPACE, INC.

WEATHERFORD AEROSPACE, INC.

7.1.3 CONFIGURATION MANAGEMENT

4.1 QMS Process Interactions

WEATHERFORD AEROSPACE, INC.

8.3 Control of Nonconforming Product

WEATHERFORD AEROSPACE, INC.

Quality Manual Original Issue

--January 29, 2010

WEATHERFORD AEROSPACE, INC.

QUALITY MANAGEMENT SYSTEM

WEATHERFORD AEROSPACE, INC.

ISO 9001:2008 Quality Management Systems Requirements

4.0QUALITY MANAGEMENT SYSTEM

WEATHERFORD AEROSPACE, INC.

QUALITY MANUAL FOR SYSTEMS MANAGEMENT

WEATHERFORD AEROSPACE, INC.

To ensure that documents of external origin determined to be necessary for

g) To prevent the unintended use of obsolete documents by withdrawing them

WEATHERFORD AEROSPACE, INC.

The Engineering Department is responsible for maintaining control of

WEATHERFORD AEROSPACE, INC.

WEATHERFORD AEROSPACE, INC.

This policy shall be conspicuously posted as document QMS-002 Company Quality

WEATHERFORD AEROSPACE, INC.

These objectives shall be conspicuously posted as document QMS-002

WEATHERFORD AEROSPACE, INC.

QUALITY MANUAL FOR SYSTEMS MANAGEMENT

Top Management meets this requirement through manual HR-001 Human

3rd St. Plant

Additional responsibilities and authorities shall be as defined within the text of

WEATHERFORD AEROSPACE, INC.

Communicate with external parties on matters relating to the QMS.

5.5.3 INTERNAL COMMUNICATION

Procedure QP 01-100 Management Review has been established to support

WEATHERFORD AEROSPACE, INC.

Form 01-001 Management Review Report shall serve as a record of

WEATHERFORD AEROSPACE, INC.

5.6.3 REVIEW OUTPUT

Decisions and Actions

Decisions and Actions

Decisions and Actions

Department Heads shall record management review output on Form 01-001

WEATHERFORD AEROSPACE, INC.

WEATHERFORD AEROSPACE, INC.

QUALITY MANUAL FOR SYSTEMS MANAGEMENT

Classroom training shall be documented on Form WA-99A Training Class

WEATHERFORD AEROSPACE, INC.

Foreign Object Damage (FOD) Prevention

Hazardous Material Inventory

WEATHERFORD AEROSPACE, INC.

The Engineering Department, in planning product realization, shall determine the

Resources needed to support the production of the product (see 6.0).

WEATHERFORD AEROSPACE, INC.

QUALITY MANUAL FOR SYSTEMS MANAGEMENT

The Contracts Department shall demonstrate acceptance of risk associated

Figure 7.1.2 Risk Management

Long Lead Time

WEATHERFORD AEROSPACE, INC.

QUALITY MANUAL FOR SYSTEMS MANAGEMENT