P.O. Box 50019 Bachbrecht Windhoek Phone: + 264816649873/ 0813778702 Inquiry: Ms. F K Sikongo Email: knowledgesolution06@gmail.

com VAT no: 5503149011

STRESS MANAGEMENT & CONFLICT HANDLING TRAINING

The training is aimed at imparting knowledge, skills & ability, on how to deal with conflict & stress at work. The overall objective of this training is aimed at equipping participants with the know-how on stress & conflict handling, which will translate into reduced absenteeism while improving employees morale and productivity.

TARGET GROUP
Any staff members Wellness Officers Peer Educators Focal Persons HR Practitioners Supervisors/Managers

COURSE DURATION
Five (5) days

COURSE CONTENTS 1. STRESS MANAGEMENT

Upon completion, participants should be able to: Describe their understanding of stress. Outline the different types of stress Identify possible factors that lead to stress. Name the effects of stress on the body and mind. Learn how to abolish stress know how to manage and or avoid stress

2. ANXIETY
Upon completion, participants should be able to: Differentiate between normal anxiety and anxiety disorders. Name the likely causes of anxiety disorders. Name two types of treatments.

Knowledge Solution Consultancy cc | Creating a lasting solution E-mail: knowledgesolution06@gmail.com

3. DEPRESSION
Upon completion, participants should be able to:

4. HANDLING CONFLICT
Upon completion, participants should be able to: -Define conflict. -Gain an understanding on the types of conflict, sources and the causes. -Understand & anticipate conflict in Teams. -Identify the different types of conflict resolution techniques. - Know how to deal with conflicts. -Learn to apply the conflict resolution process to different types of conflicts.

Understand what depression is Differentiate between feeling sad and depression. Name the likely causes of depressive disorders. Know how to deal with depression Name two types of treatments.

5. CUSTOMER CARE/SERVICE Upon completion, participants should be able to: Define what is a customer? Explain what is customer service? Define what is customer care? Identify who are your customers Identify the ten Human Basic Needs relevant to customers need Be able to tell what do customers wants Know how to meet customers expectations

6. TIME MANAGEMENT Upon completion, participants should be able to: What is time management? Know Time management skills Know what is necessary to master time management Be able to eliminate time wasters Learn the principles of time management

NORMAL TRAINING FEES N$4 200-00, the fees include a tuition fees, refreshments, certificates, hiring of venue and training materials. To participate in the training, complete the accompanying form and send it to us. TRAINING PLACE
Otjiwarongo

DATE
25-29 November 2013

TRAINERS FROFILE
Name Qualifications Ms. Tameca Wilhelmina Gaoses Master of Science Project Management: University of Liverpool obtain in 2009 Bachelor Degree in Social Work : University of Namibia 2004 5 years

Facilitation Experience 2

Knowledge Solution Consultancy cc | Creating a lasting solution E-mail: knowledgesolution06@gmail.com