Quality

Discussion
Briefly discuss Lead-in questions on p.56. Then discuss these questions: 1. Have you ever been disappointed by the quality of a product or service? 2. How did you react? 3. How did you feel about the company?

Quality
Apple
1. 2. 3. 4. What was the problem with the iPhone4? How did the company respond? How could the issue have affected Apple? What quality management issues could there have been? 5. Mark Borkowski mentions the arrogance of Apple. Why might this be relevant?

Quality
Apple
1. 2. 3. 4. What was the problem with the iPhone4? How did the company respond? How could the issue have affected Apple? What quality management issues could there have been? 5. Mark Borkowski mentions the arrogance of Apple. Why might this be relevant?

Quality
Discussion
Reading p.56. 1. When would a company scrap something? 2. When might it be able to rework it? 3. How important are warranties? 4. What does Philip B.Crosby mean when he says that quality is a bountiful source of profits?

Quality
Discussion
1. Explain Total Quality Management? 2. Could a company achieve zero defects? 3. What challenges would a company face in applying TQM?

Quality
Discussion
Reading p.57. Questions 1-5
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Revision
Give two examples of industries you would find in each of the primary, secondary, tertiary and quaternary sectors of the economy. Why might a company decide to offshore manufacturing to China? What challenges should the company expect to face? Do you agree with the Dell Theory of Conflict Prevention and the assertion that the computer industry has contributed to stability in the developing world? Why/why not?

Revision
Which of the following statements are true? A. Outsourcing is relocating part of your business operations to another country. B. Outsourcing is contracting out part of your business operations to a third party. C. Offshoring means finding a company in another country to supply a commercial or industrial service. D. Offshoring can be done while retaining ownership of overseas production facilities.

Revision
How can economies of scale reduce the unit cost of manufactured items? What is the difference between pull and push strategies in logistics? What are the advantages and disadvantages of both? What economic, social, political or environmental factors could affect a car manufacturer's decision to deal with companies in other countries?

Revision
What word would you use to describe the process of shipping multiple orders from different sources to a single customer at the same time? Which statement below is more accurate? A. Lean production is inherently wasteful and all companies should aim to avoid it. B. Lean production involves eliminating waste at every stage and all companies should aspire to it.

Revision
Choose the correct option for the sentences below.
A. Though we had invested heavily in developing the new product, technological advances elsewhere made it obsolete before we could take it to market, therefore we were left with no option other than to scrap it/rework it. B. Our software program was designed for monitoring component delivery and use but proved to be ineffectual at dealing with the rapid movement brought about by JIT so we scrapped it/reworked it to monitor outgoing stock.

Homework
Unit 11 - Products
Read p.60, 61 & 63