BRIAN O.

PIERCE
OBJECTIVE

To utilize, and further develop, acquired skills to grow professionally and personally.
EDUCATION

SKILLS/HONORS/LANGUAGES

2009-Present Front Range Community College Fort Collins & Westminster, CO Elementary Education Currently pursuing my Elementary Education degree Phi Theta Kappa member with 3.62 GPA as of May 2013 2002-2008 Fort Collins Courtyard Fort Collins, CO Various Training Classes Supervisory Development I & II, S.P.I.R.I.T Training, Courtyard Accounting, Rocky Mountain Leadership Development, MARSHA. Training, Dale Carnegie Graduate, Associate Engagement Classes 1998-1999 Golden West College Huntington Beach, CA Certification in Interpreting for the Deaf Two year hands-on training program
Management Candidacy Review Board Passed March 2004 Colorado Business Council MVP Nominee 2003 Numerous Spirit to Serve Awards Proficient in MARSHA, OSCAR, MARRPAY, PeopleSoft AP, FOSSE PMS, Microsoft Office Word & Excel American Sign Language since 1995 More than 20 years of customer service

WORK EXPERIENCE

2011-Present Aloft Broomfield Denver Hotel Broomfield, CO Night Auditor/Front Desk Associate Responsible for checking guests in and out Resolving guest issues Audit duties including balancing each days numbers, data entry, opening the new hotel day, acting overnight Manager on Duty, emailing all days reports to appropriate management and corporate management. 2008-2011 Rocky Mountain Holiday Tours Fort Collins, CO Reservation Agent/FIT Receptive Operator Coordinate lodging and excursions for international travellers visiting the Western U.S. including reservations, cancellations, changes, and finding alternative hotels when requested hotels cannot be met. Responsible for completing reservations in a timely manner and invoicing clients for services confirmed. Data entry of new hotels, rates, hotels policies, and other pertinent information regarding hotels. Resolve guest issues that may arise during their holiday in the U.S. 2000-2008 Fort Collins Courtyard Fort Collins, CO Operations Supervisor/Operations Lead/ Guest Care Associate Oversee all daily operations of Housekeeping and Front Desk Assisted in Restaurant operations Administrative duties including, Accounts Payable, Payroll and Scheduling Front Desk associate duties including check in/check out, Night Audit, and aiding in resolving guest service issues In 2000-2001, acted as temporary Group Coordinator. Responsibilities included: Following up on leads, negotiating and writing up contracts, and finalizing all details for all social group rooms and meetings. 1999-2000 Anaheim Marriott Anaheim, CA Group Housing Coordinator Oversee group room blocks including, creating blocks in MARSHA, setting up billing in PMS, acting as the primary contact before, during and after the groups stay Prepared final billing, and post convention reports
REFERENCES

**Available Upon Request**