Model Question Paper - 1 GE 2022 TOTAL QUALITY MANAGEMENT Part A (10 2 !

20 Mar"s#

1. Define Quality as per Ed. Deming? 2. What do you understand by quality statement? 3. Expalin: Empo erment? !. Explain: "upplier sele#tion? $. %ist out &arious measurements of dispersion in "'(? ). Explain the rules to be follo ed in sample sele#tion? *. %ist do n the pillars of +',? -. Expalin: +agu#hi Quality %oss .un#tion? /. Explain about 0(1? 12. Explain the need for the quality systems in an organi3ation? Part $ (% 1&!'0 Mar"s#

11. 4a5.4i5 %ist out the barriers of +', implementation?6 -7 4ii5. Dis#uss about the analysis te#hniques for the quality #ost?6 -7 (or# 4b5. 4i5. Explain the prin#iples of +Q,?6 -7 4ii5 Expalin about the strategi# planning?6 -7 12. 4a5. Explain the follo ing:4i5. $"6 $7 4ii5 8ai3en6 $7 4iii5 "upplier rating and relationship diagram6 )7 (or# 4b5 Dis#uss about ,aslo 9s need hierar#hy theory and :er3berg9s t o fa#tor theory for moti&ation?61)7 13. 4a5. Explian in detail: 4i5. 'ro#ess #apability6 -7 4ii5. "ix sigma6 -7 (or# 4b5 Dis#uss the need; #onstru#tion and appli#ations of #ontrol #harts for &ariables. 61)7

1!. 4a5. Dis#uss the ob<e#ti&es; pro#ess; out#ome and benefits of .,E=?61)7 (or# 4b5. Explain about the follo ing :4i5. Q.D pro#ess6-7 4ii5. >en#hmar?ing pro#ess6-7 1$.4a5. 4i5. Explain about quality system auditing?6-7 4ii5 Dis#uss the implementation of @"A:/222:2222 quality systems?6-7 (or# 4b5.4i5. Explain about the do#umentation pro#ess in @"A /222:2222 systems? 6-7 4ii5 Dis#uss @"A 1!222 requirements and its benefits?6 -7

Model Question Paper - 2 MG-1(01 TOTAL QUALITY MANAGEMENT Ans)er ALL *uestions PA+T A ,, (10 2 ! 20 -ar"s#

1. What are the a#ti&ities of quality planning? 2. What is the philosophy behind B,anagement by Wandering =roundC 4,>W=5? 3. What are the important fa#tors that influen#e pur#hase? !. @s #leanliness the only benefit of implementing B$ "C pra#ti#es? $. W hat is the purpose of 'areto Diagrams? ). :o are the measures of #entral tenden#y used in quality analysis? *. What are the reasons for ben#hmar?ing? -. What are the losses redu#ed by +',? /. What is the purpose of @"A /222 quality system? 12. :o does the #on#eptual approa#h to @"A 1!221 differ from @"A /221? PA+T $ ,, (% .1& ! '0 -ar"s# 11. 4a5 4i5 9What are the dimensions of quality? Dis#uss eight of them. 4-5 4ii5 What are the duties of quality #oun#il? 4-5 (Or#

4b5 4i5. What are the steps in strategi# planning? l 4-5 4ii5 What are the barriers to +Q,.; implementation? :o are they eliminated?4-5 12. 4a5 4i5 What is the #on#ern of most #onsumer? @s it pri#e of the produ#t or ser&i#e? Explain in detail.4!5 4ii5 What are the different ays of re#ei&ing #ustomer feedba#?? :o are the feedba#? used? 4125 (or# 4b54i5 What are the types of teams formed in industries? Dis#uss the fun#tions of any four of them4-5 4ii5 :o is 'D"= #y#le used? Dis#uss ith a #ase study. D 4-5 13. 4a5 4i5 Dra #ause and effe#t diagram for an engineering problem. 4-5 . 4ii5 What are the interpretations of different shapes of histograms? 4-5 . E (or# 4b5 4i5 =n industrial produ#t as sub<e#ted to inspe#tion ith a bat#h si3e of $F22 for ten #onse#uti&e daysF +he number of defe#ti&e pie#es found are 33; !2; !!; $); )2; !3; $$; !2; 2-.and *2. Dra a pF#hart and dis#uss. 4125 4ii5 :o is 'ro#ess De#ision 'rogram (hart 4'D'(5 used? Gi&e an example. 4!5 1!. 4a5 Dra the house of quality for an industrial produ#t. Explain &arious ! stages. . 41)5 (or# 4b5 :o is .,E= performed? Dis#uss ith an exampleH Dra the table and gi&e details. 41)5 1$. 4a5 4What are the steps in the implementation of @"A /222 quality system. Dis#uss in detail. 41)5 (or# 4b5 4i5 Dis#uss the en&ironmental management system model ith a blo#? diagram. 4125 4ii5 What are the global benefits of en&ironmental management system? Dis#ussFin detail.4)5