SUSIL PARIDA

Satyam Computer Services Ltd, Maitree Vihar, Bhubaneswar – 751023

Ph. 9178512429
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OBJECTIVE:

To obtain a satisfactory job in any organization which provides a friendly work

environment and conductive work culture where I can test my capabilities and learn
something new in the profession and there by contribute towards the development of both
the organization and self.

WORK EXPERIENCE:

WORKED FOR Hotel Swosti and Hotel Swosti Plaza

Period: (1992 till 2001)

Position Held: - Front Office Incharge and Telephone Incharge

PRESENTATION STATUS

ORGANISATION : Satyam Computer Services Ltd

(FROM 2001)
Bhubaneswar, Orissa

Position Held : Member of Telecom & Administration

 Satyam Computer Services Ltd is a multinational and SEI-
CMM Level 5 company established in 1987. It has grown into
excellence and provides value added end-to-end IT
solutions. Satyam’s client includes 140 multinational
companies including 4 of Fortune 10 companies and 81 of
fortune 500 companies. Sayam’s offices are spread in 45
countries.
 Job is in a technical environment, focusing on:
Forwarding and receiving calls from the offshore and onsite
clients.
 Facilitating connections for USA, Australia, Dubai, Japan,
UK, Germany, Netherlands clients.
 Arranging teleconferences both for the offshore and onsite
clients.
 Updating of data circuit lines, USA link lines, and fax on
daily basis.
 Forwarding and receiving messages through e-mail.
 Handling complaints and grievances for clients.
 Preparation of Telecom –MIS report on monthly basis.
 Receiving and forwarding e-fax.
 Receiving and forwarding offshore and onsite client’s
messages through internet and intranet.
 Preparation of daily “Shift Duties” for all customer care
executives.
 Helping the clients with the first hand information.
 Updating of the status of the technical equipment in the
customer care division to the location manager on daily
basis.
  Co-ordinating between the travel agent, hotel, railway,
airport and the clients for local travel, ticketing and stay.
 Actively participating and co-ordinating with the members
of the ERT team at the time of emergencies.
 Trained by ISMS core-group and six sigma standards.

ADDISIONAL RESPONSIBILITIES:

 Preparation of Corporate Services MIS which includes

Stocks and Inventories, Customer Feed back, Housekeeping
MIS, Security MIS etc.
 Preparation of Payment Approval Form for the Vendors to
release the payment.
 Preparation of Telephone PAF through Telephone
Management System.
 Preparation of Travel expenditure statement and Carlson
and Wagonlit’s air ticket statement.
 Liasoning with BSNL, Airtel and Reliance PRI subscribers
for service connectivity.
 Creating awareness about the telecom features among the
associates by sending mails through Common Mail.

Qualification: +3 Arts

PERSONAL INFORMATION:

Date of Birth : 17/05/1969

Father’s Name : Mr. Duryodhan Parida

Office Address : S-1, Satyam Computer Services Ltd.,

Chandrasekharpur, Bhubaneswar-
751023, Orissa

Residential Address : Plot # 511, Nayapali, Bhubaneswar

Permanent Address : At/P.O.-B.Mahakalapara, P.S.- Bari,

Dist- Jajpur, Orissa

Mobile Number : 9178512429

Nationality : Indian

Languages Known : ORIYA, HINDI, ENGLISH

Date:
Signature
Place: