You are on page 1of 27

6

:
-1
-2
-3 6
-4 6
-5 6
-6 6
-7 6
-8 6
9 6
Eng.Salim Mohammad Zid,PMP
LEED Green Associate, CSSBB

Six Sigma

-
:
-1
-2
-3
-4

Eng.Salim Mohammad Zid,PMP


LEED Green Associate, CSSBB

Six Sigma

-
- 1 History of Quality
William A Foster :

.

:
.
.
.


.

Eng.Salim Mohammad Zid,PMP


LEED Green Associate, CSSBB

Six Sigma

-
- 1 History of Quality

:
:
.

.
:
.
:
.
:

.
:

.
Eng.Salim Mohammad Zid,PMP
LEED Green Associate, CSSBB

Six Sigma

-
2

Iso
9000:2000 .
-1.2.1 :
:
: .
: ,
: .
: .

Eng.Salim Mohammad Zid,PMP


LEED Green Associate, CSSBB

Six Sigma

-
2

:
: .
: .
: .
- : .
.
:
.

: .
Eng.Salim Mohammad Zid,PMP
LEED Green Associate, CSSBB

Six Sigma

-
- 3 Total Quality Management

) (ISO

.
:
.
:

:
-1 Management Dedication
( )

.
-2 Employee Involvement and Empowerment
.
Eng.Salim Mohammad Zid,PMP
LEED Green Associate, CSSBB

Six Sigma

-
- 3 Total Quality Management
Fact Based Decision Making
-3
.
-4 Continual Improvement

.
-5 Customer Focus
:
.
.
.
-6 Supplier Partnership
.

Eng.Salim Mohammad Zid,PMP


LEED Green Associate, CSSBB

Six Sigma

-
- 3 Total Quality Management
:
Customer Satisfaction

.
Prevention Over Inspection
.
Management Responsibility

.
Continuous Improvement
( ) .

Eng.Salim Mohammad Zid,PMP


LEED Green Associate, CSSBB

Six Sigma

-
- 4
W Edwards Deming
.
.
:
( )
.

.


. Profound Knowledge
.
Plan Do Check
. Act
. ( ) 14
.
.
Eng.Salim Mohammad Zid,PMP
LEED Green Associate, CSSBB

Six Sigma

-
- 4
W Edwards Deming
:PDCA
. ( )
( : ) .
.

):Statistical Process Control (SPC


.
: 14
-1

-2 .
-3 .
-4 .
.
Eng.Salim Mohammad Zid,PMP
LEED Green Associate, CSSBB

Six Sigma

-
- 4
W Edwards Deming
-5 .
-6 .
-7
.
-8 .
-9
.
-10
.

.
-11
.
-12 .
-13 .
-14 .
Eng.Salim Mohammad Zid,PMP
LEED Green Associate, CSSBB

Six Sigma

-
- 4
Joseph M. Juran

. .
( )
.
:
( )80/20 %80 %20 .
.
: . ( )
.
( ) .
. 1979
.
Eng.Salim Mohammad Zid,PMP
LEED Green Associate, CSSBB

Six Sigma

-
- 4
Joseph M. Juran
:
-1 :
.
.
:
. ( ) . . . . . . .Eng.Salim Mohammad Zid,PMP
LEED Green Associate, CSSBB

Six Sigma

-
- 4
Joseph M. Juran
:
-2 :


. :
: .
. . . - .

Eng.Salim Mohammad Zid,PMP


LEED Green Associate, CSSBB

Six Sigma

-
- 4
Joseph M. Juran
:
-3 :
. Gibbons

:
. . . . . . .Eng.Salim Mohammad Zid,PMP
LEED Green Associate, CSSBB

Six Sigma

-
- 4
Philip Crosby
.
1952 .
:

. . Non-Conformance 1979
.
:
. . . .Eng.Salim Mohammad Zid,PMP
LEED Green Associate, CSSBB

Six Sigma

-
- 4
Philip Crosby
: 14
Management Commitment
The Quality Improvement Team
Quality Measurement
The Cost of Quality
Quality Awareness
Corrective Actions
Zero Defects Plan
Supervisor Training
Zero Defects Day
Goal Setting
Error Cause Removal
Recognition
Quality Councils
Do It Over Again

Six Sigma

Eng.Salim Mohammad Zid,PMP


LEED Green Associate, CSSBB

-
- 4
Kaoru Ishikawa

. :
( ) .
( ) . . . . ):(CWQC
( ) . (
) :
.
.
Eng.Salim Mohammad Zid,PMP
LEED Green Associate, CSSBB

Six Sigma

-
- 4
Kaoru Ishikawa
:
. 1962 .

.
:
. :
Pareto Chart
Cause and Effect Diagram
Stratification
Check List
Histogram
Scatter Diagram
Control Chart
Eng.Salim Mohammad Zid,PMP
LEED Green Associate, CSSBB

Six Sigma

-
- 4
. Dr. Genichi Taguchi
.

. :


Robustness .
( ) Quality Loss Function .
Design of Experiments 6 .
) (Xs ).(Ys

Eng.Salim Mohammad Zid,PMP


LEED Green Associate, CSSBB

Six Sigma

-
- 4
. . Dr. Armand V. Feigenbaum

( )
( : : ) (
).

(

).
:
.
.
.
.
Eng.Salim Mohammad Zid,PMP
LEED Green Associate, CSSBB

Six Sigma

-
- 4
. . Dr. Armand V. Feigenbaum
:
( ) :

. . . . . . . . . .Eng.Salim Mohammad Zid,PMP


LEED Green Associate, CSSBB

Six Sigma

-
- 4
. Dr. Walter Andrew Shewhart

1917 ) (SQC
( )
).(SQC


.
PDCA
(
) ( ) .

Eng.Salim Mohammad Zid,PMP


LEED Green Associate, CSSBB

Six Sigma

-
- 4
Shingo Shigeo

) (Poka Yoke
: .SMED

SMED
.
.

Eng.Salim Mohammad Zid,PMP


LEED Green Associate, CSSBB

Six Sigma

-
- 4
John S. Oakland

. .
:
. . . . . . - .

Eng.Salim Mohammad Zid,PMP


LEED Green Associate, CSSBB

Six Sigma

Six Sigma

Eng.Salim Mohammad Zid,PMP


LEED Green Associate, CSSBB

You might also like