Professional Documents
Culture Documents
:
-1
-2
-3 6
-4 6
-5 6
-6 6
-7 6
-8 6
9 6
Eng.Salim Mohammad Zid,PMP
LEED Green Associate, CSSBB
Six Sigma
-
:
-1
-2
-3
-4
Six Sigma
-
- 1 History of Quality
William A Foster :
.
:
.
.
.
.
Six Sigma
-
- 1 History of Quality
:
:
.
.
:
.
:
.
:
.
:
.
Eng.Salim Mohammad Zid,PMP
LEED Green Associate, CSSBB
Six Sigma
-
2
Iso
9000:2000 .
-1.2.1 :
:
: .
: ,
: .
: .
Six Sigma
-
2
:
: .
: .
: .
- : .
.
:
.
: .
Eng.Salim Mohammad Zid,PMP
LEED Green Associate, CSSBB
Six Sigma
-
- 3 Total Quality Management
) (ISO
.
:
.
:
:
-1 Management Dedication
( )
.
-2 Employee Involvement and Empowerment
.
Eng.Salim Mohammad Zid,PMP
LEED Green Associate, CSSBB
Six Sigma
-
- 3 Total Quality Management
Fact Based Decision Making
-3
.
-4 Continual Improvement
.
-5 Customer Focus
:
.
.
.
-6 Supplier Partnership
.
Six Sigma
-
- 3 Total Quality Management
:
Customer Satisfaction
.
Prevention Over Inspection
.
Management Responsibility
.
Continuous Improvement
( ) .
Six Sigma
-
- 4
W Edwards Deming
.
.
:
( )
.
.
. Profound Knowledge
.
Plan Do Check
. Act
. ( ) 14
.
.
Eng.Salim Mohammad Zid,PMP
LEED Green Associate, CSSBB
Six Sigma
-
- 4
W Edwards Deming
:PDCA
. ( )
( : ) .
.
-2 .
-3 .
-4 .
.
Eng.Salim Mohammad Zid,PMP
LEED Green Associate, CSSBB
Six Sigma
-
- 4
W Edwards Deming
-5 .
-6 .
-7
.
-8 .
-9
.
-10
.
.
-11
.
-12 .
-13 .
-14 .
Eng.Salim Mohammad Zid,PMP
LEED Green Associate, CSSBB
Six Sigma
-
- 4
Joseph M. Juran
. .
( )
.
:
( )80/20 %80 %20 .
.
: . ( )
.
( ) .
. 1979
.
Eng.Salim Mohammad Zid,PMP
LEED Green Associate, CSSBB
Six Sigma
-
- 4
Joseph M. Juran
:
-1 :
.
.
:
. ( ) . . . . . . .Eng.Salim Mohammad Zid,PMP
LEED Green Associate, CSSBB
Six Sigma
-
- 4
Joseph M. Juran
:
-2 :
. :
: .
. . . - .
Six Sigma
-
- 4
Joseph M. Juran
:
-3 :
. Gibbons
:
. . . . . . .Eng.Salim Mohammad Zid,PMP
LEED Green Associate, CSSBB
Six Sigma
-
- 4
Philip Crosby
.
1952 .
:
. . Non-Conformance 1979
.
:
. . . .Eng.Salim Mohammad Zid,PMP
LEED Green Associate, CSSBB
Six Sigma
-
- 4
Philip Crosby
: 14
Management Commitment
The Quality Improvement Team
Quality Measurement
The Cost of Quality
Quality Awareness
Corrective Actions
Zero Defects Plan
Supervisor Training
Zero Defects Day
Goal Setting
Error Cause Removal
Recognition
Quality Councils
Do It Over Again
Six Sigma
-
- 4
Kaoru Ishikawa
. :
( ) .
( ) . . . . ):(CWQC
( ) . (
) :
.
.
Eng.Salim Mohammad Zid,PMP
LEED Green Associate, CSSBB
Six Sigma
-
- 4
Kaoru Ishikawa
:
. 1962 .
.
:
. :
Pareto Chart
Cause and Effect Diagram
Stratification
Check List
Histogram
Scatter Diagram
Control Chart
Eng.Salim Mohammad Zid,PMP
LEED Green Associate, CSSBB
Six Sigma
-
- 4
. Dr. Genichi Taguchi
.
. :
Robustness .
( ) Quality Loss Function .
Design of Experiments 6 .
) (Xs ).(Ys
Six Sigma
-
- 4
. . Dr. Armand V. Feigenbaum
( )
( : : ) (
).
(
).
:
.
.
.
.
Eng.Salim Mohammad Zid,PMP
LEED Green Associate, CSSBB
Six Sigma
-
- 4
. . Dr. Armand V. Feigenbaum
:
( ) :
Six Sigma
-
- 4
. Dr. Walter Andrew Shewhart
1917 ) (SQC
( )
).(SQC
.
PDCA
(
) ( ) .
Six Sigma
-
- 4
Shingo Shigeo
) (Poka Yoke
: .SMED
SMED
.
.
Six Sigma
-
- 4
John S. Oakland
. .
:
. . . . . . - .
Six Sigma
Six Sigma