Professional Documents
Culture Documents
Table of Contents
Cultural influences on consumption ............................................................................................................. 3 Defining culture ........................................................................................................................................ 3 Sources of Culture ......................................................................................................................................... 4 Cultural Dynamics ......................................................................................................................................... 5 Dimensions of time orientation .................................................................................................................... 5 Model of Cultural dynamics .......................................................................................................................... 6 Interaction Models.................................................................................................................................... 7 Culture based attitudes towards action ....................................................................................................... 7 How to relate thinking to action ................................................................................................................... 7 Hofstedes cultural dimension depends on Self-reliance/dependence........................................................ 8 Cross cultural consumer behavior ................................................................................................................ 8 Culture and consumer behavior ............................................................................................................... 8 Impacts of cultural differences on consumer behavior ................................................................................ 9 Investigating the cross-cultural applicability of consumer behavior .......................................................... 10 1. 2. 3. Consumer dissatisfaction ................................................................................................................ 10 Questioning consumer behavior..................................................................................................... 10 Radical Questioning ........................................................................................................................ 11
Ethnic Consumption .................................................................................................................................... 11 Examples of cultural influence on consumer behavior .............................................................................. 12 References .................................................................................................................................................. 15
Defining culture
Culture is the outcome of learning which we get from our parents, friends and society. People share this learning and transmit to other members of the society which itself forms behavioral set that we call as culture. Culture comprises of many internal and external elements, 1. Language 2. Institutions 3. Material Production 4. Symbolic Production
Culture mostly forms by interworking of above mentioned elements which provides knowledge that shows direction to members of our society to lead normal life. Language is one of the most important aspects of culture and is formed of emotions, words etc. It helps in achieving timely behavior and establishes communication between two individuals. Language can establish positive and negative impact in the society. It depends how an individual uses it in his or her life. Institutions include family, relatives, political family or any kind of social organization which teaches individual to behave properly in the society and abide by rules and regulations. Institutions act as a spine of culture, many of the rules are not same and they change when something else changes for the welfare of the society. (emerald) Use of symbols is very often in societies, communities and religion. It was a major source of communication in traditional days but not anymore. Symbolic representation varies across countries and has a huge impact if not used properly. Some countries use symbolic representation in religious activities and hence they are perceived as sacred. Societal outcomes help in improving through past learning. This would eventually help the society to evolve in a positive direction.
Sources of Culture
Languages Nationality Corporate Culture Education
Social Class
Sex
Group (ethnicity)
Family
Religion
Source of culture can be relevant to different segments that exist in our society. If we take the example of different states in India, we come to a conclusion that every state is having similar features, ethnical parity in terms of rituals, mode of communication etc. Language is the differentiating factor and becomes a backbone of their identity. Similarly, we can relate things in other countries and continents. There are different streams of education like agriculture, biology, physics, engineering and management studies. People who are in a particular stream have functional equality within that group and differ with other groups. Area of interest, job variation, nature and mindset will be totally different from one group to the other. There are various religions that exist all over the world and peoples way of preaching towards god also varies with respect to the religion. People following similar religion form ethnical parity
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and they have same philosophy and perform similar rituals. Sex and corporate culture are certain parameters people think differently when assigning highly stressful or highly confidential work to women. Companies generally do not prefer women in manufacturing, civil, electrical fields, because they think that they are not capable enough to do it. Therefore, people who have similar ideology related to women form one group which becomes culture in the future.
Cultural Dynamics
Basic assumptions of culture are in three major areas, 1. Time 2. Space 3. Concept of self and others
Time has a very strong influence on the functioning of any individual in the society. It helps in synchronizing individual human behavior which would be beneficial for everyone. Relationship between people often change with respect to time across technological advancement, social rhythms etc.
o Towards present: True reality is taken into consideration and present is accepted as it is, but it should be beneficial to society. o Towards future: People mostly envisage and plan for the future. This approach is having a pre-defined scope, long term plan for appreciation of achievements in the society. (lavoiser)
People are mainly nature territorial. They define who is owner of different parts and space. Space related assumptions that correspond to different cultural orientation are, Personalization and depersonalization In group orientation Concrete and abstract territoriality Group and individualistic cultures
Within persons
Between persons
4. Interaction Models
2. Space 6
Interaction Models
The concept Individualism and Collectivism evolves from concept of self and others. There are countries which are very high on individualism which mostly follow self-sufficiency concept and are less dependent on family members and society. They will try to use private gardens for gathering instead of public spaces and do not socialize easily with others. They will portray hobbies like painting, carpentry, home dcor etc. There are various cultural orientation that exist in this model like power distance, masculinity vs. femininity, uncertainty avoidance, dependence on others and communication styles.
2. Pragmatists It considers differences in the real world problems. It helps to derive principles inductively and tries to solve real world problems through it. Pragmatists are not only involved in making decisions but also implementing them. Most of the decisions are not just selected but enacted as well.
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Hofstedes dimension
Influence on self-reliance/dependence
Increases self-reliance Promotes dependence Increases self-reliance Promotes dependence Promotes dependence
Consumer behavior is having very strong components in which cultural variations play an important role. Consumer behavior is influenced by cultural variations such as, 1. Consumer needs are arranged in a hierarchy. This shows different demand across various product categories. 2. Cultural values like individualists or collectivists have influence on consumer mindset during buying decisions and their purchasing behavior. 3. Consumption mostly arises from social roots and is highly influenced by various institutions. (Schiffman)
We can easily investigate consumer satisfaction and dissatisfaction through comparison of antecedent factors, behavioral output and process of dissatisfaction formation. Constructs tell us about the concept of various dimensions which can be measured. It identifies five different domain of attitude for complaining, a) Beliefs b) Perception about the inconvenience or cost involved during registering a complaint c) Perception of retailers attitude towards solving customer problems d) Effect of consumer complaint on overall benefit of society e) Social appropriateness towards registering consumer complaints
There are four different ways through which we will encounter consumer behavior towards products, a) Global perspective: It covers whole consumer and theories of universe but misses specific insights of customers from the market. b) Imported perspective: This perspective helps in discovery of parity and resistance to change arguments and it also helps to discover social status of families or groups. c) Ethnic consumption: It takes universal consumers into consideration but researchers used to target only small ethnic groups like North American or Europeans etc. (stable)
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d) Cultural meaning It mostly uses specific theories to different set of consumers. It helps to reveal symbolic arguments which are used in different aspect of tasks.
3. Radical Questioning
Different aspects are required for questioning. Motivation can be used to question consumer behavior cross nationally. There are various actions used for motivation as, a) Motivation to own b) Motivation to consume c) Motivation to buy d) Motivation to save e) Motivation to spend f) Motivation to display g) Motivation to give
Ethnic Consumption
Ethnic consumption is one of the influential models of adaptation and adjustment process of migration. This is based on two dimension viz, maintenance of home culture and relationship with host culture. But these dimension led to four different strategies are as follows, 1. Assimilation: Acquire host culture but not adhering to their home culture. 2. Integration: Acquire host culture but maintain home culture 3. Separation: Reject host culture but maintain home culture 4. Marginalization: Reject both host and home culture
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II.
Many people coming from conservative families, especially in India think that taking a bank loan is a bad thing. Traditional families are afraid of taking loans either for their personal use or doing some business due to the fear that they might not be able to repay back the loan. It has been a tradition followed lately where people sell their land or property to fulfill their monetary requirements. Particularly well off families in rural parts of India perceive taking loan as a damage to their pride. These are the people who have traditional mindset and try to source their spending only through savings that they have done in the past. People also think that they are shedding out huge amount of money by paying high interests on the loan. Though, the situation has drastically changed in the last couple of decades, there are still few people with such mindset.
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III.
Pension funds and medical insurance are very popular in America compared to India. This is because people in America like to live an independent life in their old age without depending much on their children. Also, because of very high cost of living and medical expenses in America, which middle or lower level income people cannot afford. Therefore, most of them end up enrolling for medical insurance and pension funds in America compared to very minimal percentage in India.
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IV.
Now a days young people in India are attracted towards western culture and they try to imitate western food habits, attire and many such things. The influence of western culture has been so prominent that it has been a part of routine day to day lifestyle. Even in such a situation, most of the Indian women wear saris during an important occasion. This because of the influence of traditional Indian culture on them. Most the men and women try to purchase kurtas and saris during festival season and important occasions like marriage.
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References
emerald. (n.d.). Retrieved from emerald: http://www.emeraldinsight.com/journals.htm?articleid=856381&show=abstract lavoiser. (n.d.). Retrieved from lavoiser: http://www.lavoisier.fr/livre/notice.asp?ouvrage=1046064 Schiffman, L. G. (n.d.). Consumer Behaviour. In L. L. Kanuk, Consumer Behaviour (p. 490). Pearson. stable. (n.d.). Retrieved from stable: http://www.jstor.org/stable/10.1086/209528 usunier, J. C. (n.d.). Marketing across culture. In J. A. Lee. Pearson.
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