Shilpa_attempt-1

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

True/False Question

Training helps organization Reduces employee' turnover.

Correct Answer True Your Answer True

Multiple Choice Multiple A s!er Question The customer requirement to be reviewed ! Correct Answer "e#ore supply o# product $ "e#ore commitment o# supply o# product Your Answer "e#ore supply o# product $ "e#ore commitment o# supply o# product Match The Follo!i " Question %imension 'ervice characteristic Customer satis#action survey &oor service is due to

Correct Answer &hysical #acility (ary #rom time to time . To assess customer satis#action level )nadequate resource

Your Answer &hysical #acility To assess customer satis#action level To assess competitors 'trength *ns+illed manpower

Multiple Choice Si "le A s!er Question &oor service is due to ! Correct Answer )nadequate Resources Your Answer *ntrained people

Multiple Choice Si "le A s!er Question %r. %eming wor+ed in which country , Correct Answer -apan Your Answer True/False Question America

The .uropean award uses the criteria o# e##iciency / e##ectiveness. Correct Answer True Your Answer True

True/False

Shilpa_attempt_2
LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Select The #la $ Question 0hile calculating C&1 standard deviation is22222222. Correct Answer .stimated Your Answer Calculated

Select The #la $ Question Quality approach is22222222 Correct Answer &otential #ailure prevention Your Answer &otential #ailure prevention

Multiple Choice Si "le A s!er Question )n TQ3 4Total4 re#ers to ! Correct Answer Total organisation Your Answer True/False Question Total organisation

C&1 is 5' 66 means #our sigma process.

Correct Answer True Your Answer True

Select The #la $ Question The base o# Tqm is22222222 Correct Answer .mployee involvement Your Answer 3anagement involve

Multiple Choice Multiple A s!er Question The bene#its o# Quality circle can be e7perienced by ! Correct Answer .mployees $ 8rganization Your Answer .mployees $ 8rganization $ 3anagement

Select The #la $ Question The management review to be conducted 22222222. Correct Answer At predetermined interval Your Answer As / when required

Shilpa_attempt-3
LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Select The #la $ Question 0hen the process is 22222222 then it is under control. Correct Answer 0ithin speci#ication Your Answer 0ithin speci#ication

Multiple Choice Si "le A s!er Question The human Resource ! Correct Answer 3ust be competent Your Answer 3ust be competent

Select The #la $ Question &ayment Against warranty is22222222. Correct Answer .7ternal #ailure cost Your Answer .7ternal #ailure cost

Select The #la $ Question The quality approach is 22222222 Correct Answer &otential #ailure prevention Your Answer &otential #ailure prevention

Select The #la $ Question Reputation means22222222. Correct Answer &ast per#ormance Your Answer &ast per#ormance

Select The #la $ Question 22222222 is responsible #or quality ob9ective. Correct Answer Top management Your Answer Quality Assurance

Multiple Choice Multiple A s!er Question Type o# waste are ! Correct Answer 0aiting time $ Transport $ &rocessing waste Your Answer 0aiting time $ Transport $ &rocessing waste