Organization

Name

PTCL Maria Anwar 11123003 fa !2013" 0$%0$%2013 22%0&%2013 0(%0$%2013 Sir )as*if Saeed

Name of Internee Student ID Session Su#mission Date Started Date Com' etion Date Su#mitted to

+ift uni,ersit- +u.ranwa a

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Internship Final Report

Maria Anwar
The corporate level internship offers the student with an opportunity to apply all the learnt skills practically in the professional field. The work experience at PTCL was very good. The six weeks of internship here owe me a lot in my coming professional life in HRM.
PTCL !dmin "lock #ialkot "y pass $u%ranwala www.ptcl.com.pk

Acknowledgement

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Corporate internship is reali&ed only when a highly professional approach is incorporated in it. ' want to pay my great thanks to the personalities who played an important part in making my work valua"le for me. (irst and foremost ' pay my heartiest gratitude to !llah !lmighty the most "eneficial and merciful who has created me granted me the skills to withstand the world. My special thanks to my )Parents* for making me a"le to withstand in the corporate environment secondly my institute the )$'(T +niversity* and it,s helpful staff. ' also want to pay my greatest thanks to my worthy site supervisor )Mr. Tayya" #ha""ir* for his skilful development. Moreover ' want to pay my thanks to our internship supervisor )#ir -ashif #aeed* to whom we have "een coordinated all during the internship.

P/0SID0NT1S M0SSA+0

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' have taken immense pride in assuming the duty as President and C./ of PTCL which is a great opportunity for me to execute my responsi"ilities as a team leader. To me Pakistan and PTCL are synonymous with an opportunity for growth. The potential of this growth is visi"le to me as it is a"out the human capital we have in the form of talented and experienced employees. ' can assure you that with the traditional dedication and determination of PTCL workers we will transform this company into a world class 'CT Company. ' am proud of my fellow colleagues who have "een leading the market so far and have "een adapting to changing technological advancements. !fter the deregulation in the telecom sector of Pakistan PTCL is now again ready to face new challenges in a competitive environment. 0e are poised to retain our leadership position "y giving PTCL a new and improved look. The new colours of the Logo are in context with every Pakistani,s sense of identity and patriotism1 green and white "eing the colours of purity and honesty the colours of trustworthiness and integrity the colours of Pakistan,s flag and the colours of everyPakistani,s passion.

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Ta# e and Contents

2. Title page 3. !cknowledge 4 4. Message 5 5. Ta"le of content 6 6. 'ntroduction 7 7. /rgani&ational #tructure 28 8. Critical analysis 39 :. Marketing 34 ;. HR 3: 29. 0eakness 45 22. <uties 47 23. =ew -nowledge 48 24. Conclusion 4: 25. 4;

Recommendation

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Introduction:
Millions of people, PTCL demands instant access to new products and ideas. PTCL provides variety of revolutionary products and value added services. More importantly PTCL provides them for their etter living standards with increased values in this ever!shrinking glo e of ours. PTCL is setting free the spirit of innovation and is raising standard of oth ur an and rural area people. PTCL is first choice of every citi"en and is going to e the primary selection in the future as well. The first key word #$ello% captures the essence of the whole telephony network that is the ack one of PTCL. $ello word e&presses the welcoming nature of the company. This word depicts that the company is more customer oriented rather than product oriented. The second key word #'uture% translates PTCL philosophy in a nutshell to provide planned and proactive solutions and products to its customers.

Vision:
The PTCL Training and (evelopment wing will e a center of e&cellence in training services and consulting that works in close partnership with its internal)e&ternal clients to competencies that achieve usiness goals. uild

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 Mission:
To provide a learning environment and tools to help our customers reach their full potential. To achieve our vision.

O,er,iew of t*e Com'an-

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PakistanTeleCommunicationLtd
Brief History
'rom the eginnings of Posts * Telegraph (epartment in +,-. and esta lishment of Pakistan Telephone * Telegraph (epartment in +,/2, PTCL has een a ma0or player in telecommunication in Pakistan. (espite having esta lished a network of huge si"e, PTCL workings and policies have attracted regular criticism from other smaller operators and the civil society of Pakistan. Pakistan Telecommunication Corporation 1PTC2 took over operations and functions from Pakistan Telephone and Telegraph (epartment under Pakistan Telecommunication Corporation Act +,,+. This coincided with the 3overnment4s competitive policy, encouraging private sector participation and resulting in award of licenses for cellular, card! operated pay!phones, paging and, lately, data communication services.

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PTCL s !lo"an
23e o to t*e 4uture5

3e o to t*e future is a mi&ture of PTCL5s vision, rand philosophy, rand values and strategy. 6t is asically comprised of two words # *e o% and #future%, that provides the inward communication, through the word hello,

Location of the PTCL

Address:

3ift university road 7pposite to 869: 3u0ranwala, Pakistan. ;,2 << =>,2>>+ ptcl.net.pk

Phone #o: $%&ail:

#ature of the 'r"ani(ation

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PTCL offers oth products and services. PTCL is the largest telecommunication provider in Pakistan. PTCL also continues to e the largest operator in the country with ?.> million @! Aone customers. The company maintains a leading position in Pakistan as an infrastructure provider to other telecom operators and corporate customers of the country. 6t has the potential to e an instrumental agent in Pakistan5s economic growth. PTCL has laid an 7ptical 'i re Access Betwork in the ma0or metropolitan centres of Pakistan and local loop.

Business Volu&e
'i&ed line connections in the country are more than <.- million and the cellular connections are +2.. millions. There are over +-? (ata and 6nternet service providers to whom PTCL has provided network infrastructure. PTCL generated annual Cevenue of over Cs. ++ illion from its private sector operating partners.

#u&)er of e&ployees
Bow there are more than =???? employees in PTCL who are working in all over in the Pakistan they are the assets of the company and they are the responsi le for the good will of the company. Company also focuses on the status of there employees and give them performance appraisal program with incentives and medical treatment.

Product Line
PTCL offers a wide range of services for its clients all over the Pakistan. These services are Telephone connections, illings, customer services, operations, telephone sets, (9L and internet connections, licensing authority, 6nternet 9ervice Provider online illing through credit cards, prepaid telephone cards, Mo ile connections and services etc.

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*+ $V' Ta):

6ntroducing Pakistan5s 'irst =3 :na led 9martphone Android Ta letD=3 :@7 Ta . Powered y 3oogle Android 'royo2.2 79, :@7 Ta is a .55 capacitive multi gestures touch screen ta let packed with features of oth a ta let and a 39M phone that lets you surf, talk, tweet * do a lot more simultaneously on!the!go in more than +?? cities nationwide. Packages

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PTCL

PTCL Broad)and ser,ices

PTCL 8road and is the largest and the fastest growing 8road and service in Pakistan. 9ince its launch on +,May 2??., PTCL has acEuired //>,=./ 8road and customers in over /?< cities and towns across Pakistan, leading the proliferation and awareness of 8road and services across Pakistan. PTCL provides :&perience of the internet at its fastest with high speed access 8road and Pakistan, simultaneouslyF en0oy @oice service over the same line without any e&tra ca ling connections. 8road and offers (9L service relia ility, afforda ility and connectivity.

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Features Cost effective always on internet access $igh speed data download Gnlimited download 'ree Modem Convenient 7rdering on phone and we Bo upfront charges

PTCL has dou led its road and data rate speed and upgraded all its e&isting 2M ps customers to -M ps data rate on the same tariff and all e&isting -M ps customers have een upgraded to /M ps data service at the same tariff.

!&art TV ser,ices
Gsing its state of the art 8road and network, PTCL entered the media sector on +-th August 2??>, y launching a digital interactive television service for the first time in Pakistan. :mploying the 6PT@ 16nternet Protocol T@2 technology, PTCL rought Pakistan in the list of

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a few countries across the glo e that offers this state of the art interactive T@ service to its su scri ers.

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Organization stru6ture

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Main 'ffices:
The $ead 7ffice of Pakistan Telecommunication Company Limited is situated in9ector 3! >)-, 6slama ad, which is headed y the #President%. 8esides, it has Cegional$eadEuarters likeH 6slama ad Telecom Cegion, Cawalpindi Telecom Cegion Telecom Cegion A otta ad Telecom Cegion Peshawar Lahore Telecom Cegion 19outh2 Lahore Telecom Cegion 1Borth2 Multan Telecom Cegion, 'aisala ad Telecom Cegion Telecom Cegion $ydera ad Telecom Cegion Iarachi Telecom Cegion 9ukkur Telecom Cegion Juetta These Cegions provide Telecommunications services to the customers in the irrespective areas. Apart from these, PTCL has an 7ptical 'i re Construction Cegion Lahore and 7ptic 'i re 9ystem 6slama ad, each headed y a 3eneral Manager to install, operate and look after optic fi re systems)ca les.

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Hierarchy of PTCL:

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Criti6a Ana -sis of t*e Com'an-

Financial Analysis
6n the financial analysis of P.T.C.L we will analyse some important information a out the company. As 6 did my internship in human resource management, ut it has not an independent organi"ation so 6 have to analyse the P.T.C.L for the analysis purpose.

BALA#C$ !H$$T

Assets: Account Recei,a)les In,entory Total current assets

-../0 11231-/4 1623*165 /73/7-11

-.1.0 1.53.641 167327*2 15735-/2

-.110 //3*2*/1-53**14 1143-1-7

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Cash Total Assets Lia)ilities: Trade Paya le Total current lia ilities Total long term lia ilities Total Lia ilities $8uity: Total eEuity

623/1174 /-35*1.6 +22.2+<+2<.,+,+?+./??2 ++2..>?> .>.?<></

2637--71 15*3-12 +><.2<-/ =?..+22< 2<2.-?.+ 2>+.?+-= >..2/->+

*13-/6./ 1*736.// +.<.-.2= 2=?.<+<+ 2>=.==<2<<..+, >,./?-=>

I#C'M$ !TAT$M$#T

I#C'M$ !TAT$M$#T: 9ales C39 Total operating cost :86T BP

-../0 +?,./.2+++.?.2, +?.2.>>, ,,.,<--+ ,,.,??2+

-.1.0 ++2.?>>, +22.+-/ +?./,.,+?-.>.+> +?..,+=,

-.110 ++,.<//+=...../ ++.->+.. +?..,-?++/.?<>

Co&parison of Financial Analysis with 9ey Co&petitors

(ata is not availa le, ecause there is no competitor of PTCL in (9B, landline, and wireless section.

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Mar7eting De'artment

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Mar:etin" ;epart&ent 'f PTCL:

Marketing (epartment is called a revenue!generating department of an organi"ation. Marketing (epartment undertakes market research and gives feed ack to management a out customers5 needs and wants on the asis of which, products and services are developed and positioned to give value to the customers. Thus Marketing department of an organi"ation plays a role in its usiness development, growth * e&pansion.

Mar:etin" !trate"y of PTCL:

'or understanding the marketing department work flow and its function we must have clear picture of the PTCL5s marketing strategy. 'or developing clear understanding of marketing strategy of PTCL there is no one line statement or clear vision of marketing department so we have to move traditionally .Classically, Marketing has een all a out the #four P5s%H Product, Place, Price and Promotion. The marketer identifies a target market, defines the product and Pricing to appeal to this market and a strategy to deliver the product to the market. Thus the marketer is the value proposition, ensuring that the firm is delivering ma&imum value to its customers. Mi< includes P s i3e3 Product= Price= Pro&otion and place3 Target Market

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PTCL5s >?K revenue comes from 0ust 2?K customers, who are corporate customers and other ig and small usiness organi"ations. The main focus of PTCL marketing efforts is on retaining and satisfying that 2?K chunk of key customers at any cost. 'or this purpose, PTCL is now esta lished Corporate Customer 9ervice Centre5s in ma0or cities to take care of these vital customers. Apart from these important customers, PTCL targets general pu lic and other small usiness companies for sale of its landline telecom services like telephone, fa&, 6nternet, as well as other services.

Mar:etin" Mi<:
Marketing mi& is the sum of - ps, Product Price Place Promotion

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Product Plannin":
6n PTCL, so far products had een planned and developed y the engineering department and marketing professionals had no role in product planning as there was no marketing department in the Company. 8ut now marketing professionals have een inducted in the Company and they will definitely have a close coordination with engineering department in planning and development of products to satisfy customers5 desires. 6t should also e kept in mind that PTCL is a technical organi"ation en0oying state!of!the!art telecom technology. The services offered y PTCL are uilt in the technology and with the passage of time.

Pricin" !trate"y:
Pakistan Telecommunication Authority 1PTA2 fi&es the prices of telecom services. The process is such that whenever PTCL intends to increase or reduce the rates of its servicesF it su mits its Proposal to PTA for approval. PTA then calls consumers5 representatives, 0ournalists and other interested groups for discussion on the proposal. After listening to the viewpoints of all the interested parties, PTA gives its decision. 6f PTA approves PTCL5s proposal, the new rates are enforced. 6t may e mentioned here that telecom technology is only technology whose rates are on the decline with the passage of time.

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Place&ent !trate"y:
The $ead 7ffice of Pakistan Telecommunication Company Limited is situated in 9ector3! >)-, 6slama ad, which is headed y the #President%. 8esides, it has Cegional $eadEuarters. Cegions provide Telecommunications services to the customers in their respective areas. Apart from these, PTCL has an 7ptical 'i re Construction Cegion Lahore and 7ptic 'i er 9ystem 6slama ad, each headed y a 3eneral Manager to install, operate and look after optic fi er systems)ca les. 6n each (istrict and Tehsil, an :&hchange, 'ranchisor, Call Centres, Customer Care canters are availa le to facilitate the customer need.

Pro&otional !trate"y:
PTCL is using following components of promotional mi& for the promotion and Pu licity of its product)services. Ad,ertisin":

!ales pro&otion:
PTCL charges +)=rd rates on national calls from ?/H?? pm L ?.H?? am and local calls are free from ++H?? pm to ?/H?? am to promote the usage of its telecom network. Moreover, PTCL offers special rate packages on special occasions like Camadan Package and :6( package, which offer customer reduced rates for specific timings. 'or :&ample, 6n :6( Package PTCL charges half rates from /H??am ! /H??pm and Euarter from /H??pm L /H?? am to attract customers to use its telephone service. These rates result in increased revenue

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for PTCL and also facilitate the customers to talk to their near and dear ones on these special occasions on afforda le rates. PTCL also offers discounts for its corporate customers, Like 3ift Gniversity is the corporate customer of PTCL, and PTCL offers -<K discount on :vo road and for 3ift Gniversity students and customers. PTCL also offers discount to 3:PC7 employees, Masa employees, Nournalists etc.

Personal !ellin":
As PTCL is en0oying monopoly in fi&ed!line telephony, the Company has no Professional sales force ecause the company has not felt any strong need to use the 9ervices of a sales force for increasing the sale of its products. At the moment, PTCL5s Customer 9ervices Centres are playing the role of sales outlets. Customers can make telephone callsF send fa& messages from these Customer 9ervices Centres. They can also get connected their telephone ills and get duplicate ills from these outlets. $owever, with the esta lishment of Marketing (epartment in PTCL, The marketing professionals are now in the process of inducting professional sales force for the company.

Ma>or Co&petitors of PTCL:

There is no ma0or competitor of PTCL in landline ut with the growth of telecommunication industry of Pakistan competition increasing specially in mo ile phone sector. 6n total there are more than >?? million su scri ers of mo ile phone. 7ther players in landline industry areH

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There are -

ig players in mo ile phone industry

ut = of them are the

competitor of PTCL. Mo ilink Marid Telenor

Mo)ilin::
Mo ilink is a largest mo ile phone company of Pakistan. Mo ilink 6 currently having more than *1=/67=6/4 users ase which is the *20 of total cellular industry of Pakistan. Mo ilink is asically competing Gfone which is su sidiaries of PTCL.

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Telenor:
Telenor is another cell phone company it have 14=751=.45 su scri ers which is -. 0 of total mo ile industry.

?arid Tel:
Marid Tel is also providing cell phone facilities in Pakistan. Marid Tel is having more than 16=115=247 su scri ers which are 140 of Pakistan mo ile industry.

!uccess and failure of different products of PTCL: $V' ?ireless Broad)and:

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PTCL :@7 =3 wireless road and is Pakistan5s fastest wireless internet which offers its customers superior =3 internet e&perience. :@7 wireless road and is ena ling the wireless road and revolution in Pakistan with fle&i ility revolution in Pakistan with fle&i ility to roam freely like never efore. PTCL :@7 has revolutioni"ed the way people connect to the inter net y offering true mo ility. Bo dou t :vo provides lots of facilities to its customers, ut also there are lots of complains y :vo customers, it can e roke down, and having signals pro lem. 8ecause the wireless internet services having shared data upload and download speed. 6f there are more users the speed will e the lesser.

Broad)and Pa:istan

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PTCL road and is the largest and fastest growing service in Pakistan. 6n less than three year o it launch, PTCL has acEuired appro&imately =,2,/-> 8road and customers in over =+> cities and towns across in Pakistan, Leading the e&plosion and awareness of 8road and services across Pakistan. Mith its entry in this market segment, PTCL opened up a road and culture in Pakistan, where till a couple of years ack there was very little awareness in the country a out road and * high speed internet services. PTCL made the road and technology afforda le y lowering the arriers to entry, y geographically ringing the service within the reach of a common user across Pakistan and y continuous improvements in customer care for the service.

IPTV !er,ice @!&art TVA

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PTCL 9MACT T@ Gsing its state of the art 8road and network, PTCL entered the media sector on +-th August 2??>, y launching a digital interactive television service for the first time in Pakistan. :mploying the 6PT@ 16nternet Protocol T@2 technology, PTCL rought Pakistan in the list of a few countries across the glo e that offers this state of the art interactive T@ service to its su scri ers.

V%Bone:

PTCL also continues to e the largest C(MA operator in the country with +2< million @! Aone customers. 6t offers fi&ed wireless telephone for your home and usiness. 6t is the largest MLL with 2./ M , covering the +?,??? ur an and rural areas.

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3/ De'artment

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Ma.or 3/ 'o i6ies and Pra6ti6es8

Recruit&ent Procedure The recruitment in PTCL is usually held y the third part, A9I. The said to A9I, that they need employees. Tell them num er of employees and gave the detailed information a out what kind of employee they needed. Recruit&ent &ethods There are asically 2 methods at PTCL freEuently carried out when desired these methods are as followsH 6nternal Cecruitment :&ternal Cecruitment Internal Recruit&ent: 6n this method the candidates are recruited within the PTCL. 6t is a search mode in which the PTCL check out the potential and right and desired person within the PTCL. 6n order to get desired candidates they advertise within the organi"ation description y using Botice 8oards. $<ternal recruit&ent: 6n this method PTCL recruit e&ternally from the outside environment. 'or this method they use different modes to recruit the people. 'ew of the methods are as follows carried out in past as well as currentlyH 7nline Cecruitment. Gse of Print Media 1Bewspapers2 Cecruitment y the third part Inter,iew Methods: y 0o specification and 0o

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The interview method depends on the situation and conditions uttwo of them are in focus of PTCL while carrying out 9election. 9tructured 6nterviews Gnstructured 6nterviews

!tructured Inter,iews 9tructured 6nterviews are those which are preplanned and predefined in order to check the skills, a ilities, knowledge, ehavior, and reEuired potential of the candidates. Cnstructured Inter,iews Gnstructured 6nterviews are those which are not predefined and preplanned ut they are ased on conditions and possi ilities.

Co&pensation
6t is a system in which an employee is rewarded on the effective and efficient reEuired performance. PTCL has a very organi"ed and effective compensation system according to the rules and regulations of 3overnment of Pakistan. They are offering =?K more pay then other 3overnment 7rgani"ations.

Medical Benefits
PTCL also give medical enefits to its workers and employees. PTCL employees have free medical treatment. 6n all over Pakistan there are => dispensaries which are working and providing free treatments to PTCL employees. This enefit is also for the family mem ers of the PTCL employees. After retirement too PTCL provide the medical enefits to its former employees. :mployees from grade + to +/ are entitled for medical facility up to five years of the retirement. :mployees in grade +. and a ove have lifetime entitlement for the facility.

Perfor&ance Appraisal

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To measure the performance there are few methods and standards and enchmarks, which an organi"ation have to follow, in the case of PTCL too. Their main o 0ectives are as followsH 6mprovement in Performance :ffectiveness, :fficiency, Productivity, Motivation Pay and 8enefit Ad0ustments Training * (evelopment Beeds Career Planning * (evelopment with Personal and :mployee (evelopment 9taffing 1Cecruitment * 9election2 Cesponse and 'eed ack from

Trainin"D ;e,elop&ent
Then the Eualified candidates undergo a training period under the anner of $uman Cesource (epartment .There are Telecom 9taff colleges at Lahore. Then the specified persons are appointed against each specified post so the est results are e&pected and hence the performance and good will of the PTCL is increased.

Future Prospects 'f The 'r"ani(ation

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PTCL, no dou t, has got the largest operational network and infrastructure within 6CT 16nformation * Communication Technologies2 segment. They don5t lack num ers and potential if we mention human resources. Their financial strength has further ecome their strategic strength after Atisalat has 0oined them as investment arm.

Functions and operations of HR D Ad&in depart&ent:

Assistant !taff Assistant staff ranch Mr. A dul Mahid. $e is responsi le to handle the Promotion casesF Transfer cases collect the C@s of persons, issue the internship letters collect internship report from the 6nterns and issue the completion letter y doing negotiation with Manager $C * 8P. Tra,el Coordinator: Travel Coordinator Mr. Muhammad Namil. $e is responsi le to issue trip num ers for :mployees who travel for the organi"ation5s work, y using 9AP 9oftware and check that ,that many Trips are approved or not. Assistant Le"al coordinator: Assistant Legal coordinator, Mr. Oahid 6E al. $e is responsi le to handle Legal Matters in the organi"ation. These legal matters which means to handle over all employees cases either the employees are working in the organi"ation or left the organi"ation and other one are a out to handle Co&&ercial and Corporate &atters which other than the employees matters. 6n Commercial and Corporate matters outsiders are involved. $e is also responsi le to give daily updates to Legal 3eneral Manger at 6slama ad Cegional 7ffice. $&ployee Facilitate Centre:

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:mployee facilitate centre is handled y Mr. Muhammad Ci"wan. $e is responsi le to facilitate the :mployees, to help them, to solve their 6ssues with polite manners if it is not covered y :'C then the :mployees issues handle y Manger $C and 8P.

Lea,e Coordinator: Mr. Muhammad Amir 8utt is the leave coordinator. $e is responsi le to handle leave matters. $e helps the :mployees to fill the Leave Transaction 'orm afterwards when leave is approved y 9enior Manager $C then it entered the Leave into 9AP 9oftware as record y him.

?$A9#$!!$!:
The $uman Cesource (epartment is not up to the mark for the proper appraisal system of the staff. :mployees have developed a psychology that promotion criteria *procedures of the $uman Cesource (epartment of the company are not0ustified. The Euality of service in some areas is not up to the mark hence creating the pro lems forcustomers. $uman Cesource (epartment is lacking employee training centres. There areonly two 9taff colleges. 7n the other hand the training opportunity is not provided to all the staff eEually. Cefreshing courses are on * off, not timely and freEuently. Bo 6nternational 9tandard. 9tandard 7perating procedure are not followed even it is set organi"ation. Gneducated 9taff. y the

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 :mployees are not assigned on the right 0o . :mployees are not motivated. Little it 'laws 'ound in 9AP 9oftware when entry Travel 'unds.

Responsi)ilities as a !tudent Intern ;uties

As an intern in PTCL my duty was in $C * Admin department. There are no specific rules for an intern over there, my supervisor Mr. Tayya 9ha ir daily guide me and taught all $C related activities. Mostly 6 spent my time with $C manage Mr. Tayya 9ha ir. $e also introduce me with his all works and sent me to sit with all his worker for knowing what is there role in $C department.6n $C department 6 have already e&plained the mem ers whose are performing their 0o . Mith every mem er 6 did work and learn lot of things from them and also help them to perform their work. Mr3 A)dul A(i( who is an assistant e&pense manager and his duty is to keep the TA * (A entry in 9AP system and approve them from senior manager. Mr. A dul A"i" told me and as well as taught me how he used 9AP system. 9ometimes he assigns me some TA * (A enters on the 9AP system.

#ew 9nowled"e Ac8uires

As a student 6 have no e&perience of practical life as efore. This was a totally new for me, 6 learnt lot of things. 6n our study life ooks are only guidance how we can face the situation. After e&perienced the practical life 6 am a le to e&plain that practical life is totally different. As an intern in PTCL 6 have e&perienced $C work which is not efore ever 6 have seen in my

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study career. 6t was totally different for me. 6n PTCL now they are running their system on an advance software 9AP. 6t is an :CP system which is installed only little organi"ation in Pakistan. My supervisor Mr. Tayya 9ha ir5s very cooperative person. $e is currently $C manager in PTCL. $e has a 2<years5 e&perience in PTCL. Mr. Tayya 9ha ir day y day taught me a out $C work in his department and also introduced me 9AP system. $e always encouraged me to ask more and more Euestions from his work related. Mr. Tayya 9ha ir guide me how these entered these entries5 in 9AP system. All the mem ers in $C department were very cooperative. They don5t mind to give me their seat and also help me to done work which my supervisor assigned to me. 6n PTCL 6 have learned not much ut it was sufficient for me to how actual work happened in organi"ations. After passing the short span of time in organi"ation 6 was a le to run their system. $ow actually they did their work and what is actual duty of a $C manager.

Pro)le&s $ncountered
PTCL is great place to work. As such 6 do not face any ma0or pro lems during my internship. 8ecause Mr. Tayya 9ha ir helped me in every issue 6 am facing in my internship.$owever 6 was nervous at the time when 6 have to enter the employee5s leaves on the 9AP system. 6 worked many time on that and after that 6 was a le to complete my task. The other pro lem is that 6 could not get much overview of all departments in PTCL. Most of the time 6 was worked in $C department.6 have learnt ma0ority of things in $C department ut 6 was not a le to learn more things y doing myself in other departments. 9o 6 was not given specific duty to perform myself with complete control. 6 could not get any access to any of the systems in PTCL. 6 want to do more things in 9AP ut as intern 6 could not a le to work on it.

How Internship $<perience I&pacts Eou Career

6nternship is an integral part of any usiness student. As 6 am a M8A student my university provided me the opportunity to develop practical knowledge and also develop my concepts which efore that were only in theoretical form. My internship at PTCL has enlarged my knowledge a out the $C department. 6 learned the time management, rules and regulation

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which can e main part of any organi"ation. This organi"ation is my +st practical learning e&perience and it will play a role of guide line when 6 will enter in my professional career. C'#CLC!I'# 6 have done my internship successfully. 6t was a great achievement and e&perience for me. Bo dou t PTCL is en0oying monopoly ut the time is came when competition will force company to change its policies to ecome desired telecom service provider in the market * keep its current place * customer ase. The actual working su stances are the human eing. 6t goes without saying that $uman resources are the most important in the organi"ation and so does the $uman Cesource (epartment .6t incorporate all the activities and functions of the company like 0o analysis, recruitment, staffing, training, designing compensation package, employee5s appraisal system. $uman Cesource (epartment plays the key role in the hiring, retention, motivation and promotion of the employees. Actually it assigns the specified duties to the specified persons in this age of speciali"ation. $uman Cesource manager should e well versed and confident in his field. $e should e humane, well natured and have go face reading capa ilities.All this ensures his success.

Reco&&endations
The $uman Cesources should take less time in recruitment and training the staff. $ighly Eualified * trained staff may e deputed in $C department. Cefreshing courses should e adeEuate and more freEuent during the year. The promotional criteria y the $uman Cesource (epartment should e defined and e as per rules. More training centres should e esta lished. 6f there is lack of resources, it is difficult, the training centres of the other organi"ations in the same capacity can e utili"ed y determining the terms and conditions. (uring the training y $uman Cesource (epartment the ethical values should e more emphasi"ed.

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The proper and competitive evaluation of the methods and procedures adopted y other competitors will enhance the performance of $uman Cesource (epartment. This is the era of 6nformation Technology. The functions and procedures of the company should e converted from manual to the automatic. 6t will enhance the performance * accuracy of the $uman Cesource (epartment and ultimately of company. $uman Cesource (epartment should allocate resources this purpose. for the

$uman Cesource (epartment may advice and train employees for one window operation in order to reduce the time and save the resources.

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