Chapter :1 Management:Concept,Objectives and Importance Q.

1 Multiple Choice Questions (Marks 1 (1) Due

to business planning............. (c) Prestige increases

(a) Success is achieved

(b) Objective becomes clear (d) Employees can be appointed. Ans: (b) (2) n order to ma!e implementation o" decisions ta!en by planning............. (a) #o$ordination is re%uired (c) #ontrol is re%uired (b) Organi&ation is re%uired (d) 'eporting is re%uired. Ans : (c) (3) (he main "unction o" sta""ing is............ (a) (o give training (c) (o ma!e trans"er (b) (o give promotion (d) (o ma!e recruitment. Ans : (d) (4) (he reason behind the rise o" di""erent areas o" management is............ (a) (he purpose o" increasing pro"itability and productivity. (b) 'ecent researches (c) )overnment policy (d) *e+ syllabuses. Ans : (a) (5) ,anagement means........... (a) Activity o" getting money (c) Art o" getting the +or! done (b) Process o" purchasing (d) Process o" learning a +or!. Ans : (c) (6) n management process control is............ (a) *ecessary "unction (c) Detailed "unction (b) -irst "unction (d) .ast "unction. Ans : (d) (7) (he distribution o" authority and responsibility among di""erent persons is !no+n as... (a) Planning (c) Administrative +or! (b) Organi&ation (d) ,anagement Ans : (b) (8) ,anagement an art means................ (a) Personal ability and s!ills (c) (o do +or! speedily (b) Speci"ic type o" art (d) (a!ing top$level decisions. Ans : (a) (9) Since there are principles in management/ it is.............. (a) A natural science (b) Pro"ession (b) A social science (d) Art and science. Ans : (b) (10) ,anagement is a pro"ession because.............

(a) Earning is made by it (b) (hey are at top level management (c) Speciali&ed !no+ledge is re%uired. (d) (hey are advisors. Ans : (c) (11) 0ho has presented very "irst the concept o" management process1 (a) Dr. ). '. (erry (c) 2enry -ayol (b) Peter -. Druc!er (d) .uther )ulic! Ans : (c) (12) POSD#O'3 is given by............. (a) 2enry -ayol (c) Dr. ). '. (erry (b) .uther )ulic! (d) Peter Druc!er Ans : (b) (13) n +hich "unction/ the thin!ing is made to achieve the target1 (a) Organisation (c) Direction (b) Sta""ing (d) Planning Ans : (d) (14) (he "unction to see/ +hether all the "unctions are done according to planning or not means.......... (a) #ontrolling "unction (c) #o$ordinating "unction (b) Directing "unction (d) 'eporting "unction Ans : (a) (15) (he "unction to motivate employees "or achieving the objectives means......... (a) Planning (c) Directing (b) Sta""ing (d) 'eporting Ans : (c) (16) Absence o" management in any unit is !no+n as....... (a) Problem (c) #arelessness (b) -ailure (d) ndependent Ans : (a) (17) 0hat step is planning to+ards the success o" management1 (a) Second (c) -ourth (b) -irst (d) (he last Ans : (b) (18) 0hat step is controlling to+ards the success o" management1 (a) -irst (c) (he .ast (b) Second (d) (hird Ans : (c) (19) (he activity o" having a clear idea o" +hat management +ants to achieve must be there is called (a) De"ining objective (c) Organi&ation

(b) Planning (d) Sta""ing Ans : (a) (20) .......is the putting the !no+ledge science easily into practice. (a) Science (c) Pro"ession (b) Art (d) Employment Ans : (b) (21) 0hether all the activities are in con"ormity +ith the plan is called....... (a) De"ining objectives (c) Sta""ing (b) Organi&ation (d) #ontrolling Ans : (d) (22) .......is the barometer "or the success o" business. (a) Pro"it (c) Economy (b) (ransparency (d) Administration Ans : (a) (23) ,anagement is a pro"ession because it....... (a) needs more "inance (c) needs special !no+ledge (b) needs more +ealth (d) needs general !no+ledge Ans : (c) (24) Art o" getting +or! done "rom others is !no+n as....... (a) Planning (c) ,anagement (c) Directing (d) #o$ordinating Ans : (b) (25) 0hat type o" activity is management1 (a) 4niversal (c) ,eaningless (b) 4seless (d) *arro+ Ans : (a) (26) -rom the "ollo+ing/ +hich business are not being managed by the o+ner themselves1 (a) Partnership (c) Sole$trader (b) Small si&ed "irm (d) #ompany "orm Ans : (d) (27) 2o+ many "unctional areas o" management are there1 (a) (+o (b) (hree Ans : (c) (28) Pro"ession re%uires....... (a) (raining (c) -our (d) -ive

(c) E5perience

(b) (raining$E5perience (d) 0or!ing area Ans : (b) (29) At +hich level does 2, +or!1 (a) State level (b) nternational level Ans : (d) (c) *ational level (d) *ational$ nternational level

(30) .......is

re%uired to implement the decision ta!en at the planning stage. (c) Sta""ing

(a) Organi&ing

(b) #ontrolling (d) Directing Ans : (a) (31) Success o" any business increases....... (a) 0ealth and 0el"are (c) Social status (b) Progress (d) 4nemployment Ans : (a) (32) n developing countries/ there are many untapped resources "or development. utili&es these resources and gives momentum to economy. (a) Organi&ation (c) ,anager (b) 0or!er (d) #ontroller Ans : (c) (33) 0here the science o" management stops/ the.......o" management begins. (a) Art (c) Pro"ession (b) (raining (d) E5perience Ans : (a) (34) ,anagement is developing as....... (a) Science (c) Pro"ession (b) Art (d) Activity Ans : (b) (35) 0hat is necessary to "ul"ill the object o" a business unit1 (a) Organisation (c) ,anagement (b) Planning (d) Directing Ans : (c) (36) 3y using specialised !no+ledge/ income earned is called....... (a) Pro"ession (c) Doctor (c) Artist (d) 6ob Ans : (c) (37) 0hich activity ho+ to do it/ +hen to do it/ is a part o" +hich "unction1 (a) #ontrol (c) Directing (b) Planning (d) #o$ordination Ans : (b) (38) (rained and e5perience class o" people +ho ta!e business decision and implement it is !no+n as....... (a) Planning (c) ,anagement (b) #o$ordination (d) #ontrol Ans : (c) (39) 0hich "ourth "unction is included in management process e5cept/ planning/ organi&ation and directing1 (a) .eadership (c) 3udget

(b) ,otivation (d) #ontrol Ans : (d) (40) (hrough management +hich sector is developed e5cept social/ economic and political1 (a) 'eligious (b) 2uman values
Ans : (b)

(c) Agriculture (d) (ourism

Chapter :2 Management And Administration

Q.1 Multiple Choice Questions (Marks 1 (1) 2o+

many levels are there in management1 (c) (+o

(a) (hree

(b) -our (d) -ive Ans : (a) (2) At +hich level o" management does the supreme authority "or the management o" enterprise lie1 (a) -unctional level (c) (op level (b) 3ottom level (d) ,iddle level Ans : (c) (3) ,iddle level management is an important lin! bet+een......... (a) 3ottom level management and middle level management (b) (op level and bottom level management (c) 3ottom level and "unctional level management (d) (op level and middle level management Ans : (b) (4) 0ho are included in top level management1 7 (a) Departmental heads (c) 0or!ers (b) E5perts (d) 3oards o" Directors Ans : (d) (5) 0ho are included in middle level management1 (a) 3oard o" Directors (c) Supervisors (b) Departmental heads (d) 6obbers Ans : (b) (6) 0hat is the another name "or bottom level1 (a) 0or!er7s level (c) -unctional level (b) 6obber7s level (d) .o+er level Ans : (c) (7) ..........is one o" the "unction o" top level management "rom belo+. (a) mplement orders (b) Planning o" daily +or! (c) .oo! a"ter the +or! o" sub departments (d) Act as a trustees o" the business enterprise Ans : (d) (8) 8POSD#o'38 +as given by....... (a) 2enry -ayol (b) )eorge '. (erry Ans : (d) (c) Peter Druc!er (d) .uther )ulic!

(9) (he "igure

e5planning di""erent levels o" management is....... (c) (riangle

(a) 'ectangle

(b) S%uare (d) #ircle Ans : (c) (10) n the "igure e5plaining the di""erent levels o" management/ ho+ is the base o" top level management1 (a) *arro+ (c) 2ori&ontal (b) 3road (d) 9ertical Ans : (a) (11) At +hich level the activities o" management are re%uired more1 (a) (op level (c) 3ottom level (b) ,iddle level (d) All the three level Ans : (a) (12) 0hat is the main "unction o" administration1 (a) (o give Direction (b) (o prepare the 3udget (c) mplement the policy made by management (d) (o !eep control Ans : (c) (13) (he relationship bet+een top/ middle and bottom level management is...... (a) -ormal (c) .inear (b) n"ormal (d) -unctional Ans : (c) (14) Planning is the brain o" business enterprise +hile organi&ation is....... a) 3lood (c) 3ody (b) 2eart (d) 2and and leg Ans : (c) (15) At +hich level o" management is the routine +or! planned1 (a) (op level (c) 3ottom level (b) ,iddle level (d) All the three level Ans : (c) (16) 0ho is the representative o" management in bottom level1 (a) ,anager (c) Departmental O""icers (b) Supervisor (d) -oreman Ans : (b) (17) ,anagement and Administration are +hat to each other1 (a) Opposite (c) #omplements (b) *atural (d) E%ual Ans : (c) (18) (he relationship bet+een middle and bottom level is more......... (a) #lear (c) -le5ible

(b) mportant (d) 'igid Ans : (d) (19) (he e5ecutives at the middle level management are........employees. (a) -ull time salaried (c) Pro"essional (b) Part time salaried (d) Daily salaried Ans : (a) (20) (he disbursement o" the earnings o" the enterprise is decided by........level o" management. (a) (op level management (c) ,iddle level management (b) 3ottom level management (d) All the three level Ans : (a) (21) 2o+ is the relationship bet+een e5ecutives +or!ing at the same level1 (a) -unctional (c) .inear (b) E%ual (d) Special Ans : (a) (22) 0hat can be established +ith the help o" reporting1 (a) Planning (c) Sta""ing (b) #o$ordination (d) Sta"" 'ecruitment Ans : (b) (23) As per the modern "amous opinion/ management is..... (a) Deciding policies (c) Doing production process (d) E5perts persons (b) Doing routine +or! Ans : (a) (24) Doing routine +or! means...... (a) #lerical +or!

(c) -unctions o" middle level

(b) Administrative +or! (d) -unctions o" top level Ans : (b) (25) (he use o" +ord administration........ (a) is made "or policy "ormulation/ (c) is made "or decision. (b) is made "or supervision. (d) is made "or implementation. Ans : (d) (26) (he "unction o" top management........ (a) is long term planning (b) is short term planning (c) is strategic planning (d) is "inancial planning
Ans : (d) (27) (he relations

bet+een middle and bottom levels........ (c) are as per the need (d) are unclear:comple5

(a) are predetermined (b) are "le5ible Ans : (a)

(28) A process

+hich is adopted by manager to achieve the objective is !no+n as.....

(a) Administrative -unction (c) Planning -unction (b) ,anagerial -unction (d) Direction Ans : (b) (29) 0hich type o" in"ormation ma!es "ormation o" reporting very easy1 (a) #omplete (c) #lassi"ied (b) E%ual (d) Easy Ans : (c) (30) 0hich thing can be obtained due to reporting1 (a) 'elation (c) Employee (b) Public 'elation (d) Art Ans : (b) (31) n +hich level o" management/ 3oard o" Director and #hie" E5ecutive O""icers are included1 (a) (op level (c) 3ottom level (b) ,iddle level (d) *one o" the given Ans : (a) (32) At +hich level o" management/ re%uirement o" administrative "unction are very less1 (a) 3ottom (b) ,iddle Ans : (c) (c) (op (d) Every

#hapter: ; Principles O" ,anagement

Q.1 Multiple Choice Questions (Marks 1 (1) 0ho

studied "irst the principles o" ,anagement1 (c) .uther )ulic!

(a) -rederic! (aylor

(b) 2enry -ayol (d) )eorge (erry Ans : (a) (2) 0ho is considered as the -ather o" ,odern ,anagement1 (a) 2enry -ayol (c) )eorge (erry <b= -rederic! (aylor (d) .uther )ulic! Ans : (a) (3) 2o+ many principles o" management are given by 2enry -ayol1 (a) (hree (c) -ive (d) -our (d) -ourteen Ans : (d) (4) 2o+ many elements o" Scienti"ic ,anagement are given by -rederic! (aylor1 (a) (hree (c) -ive (b) -our (d) -ourteen Ans : (b) (5) n +hich principle o" 2enry -ayol $ 8>ey to Success"ul .eadership.8 is given1 (a) Principle o" 4nity o" #ommand (b) Principle o" 4nity o" Direction (c) Principle o" Authority and 'esponsibility (d) Principle o" Discipline Ans : (d) (6) 0ho challenges/ traditional method o" 7'ule o" (humb71 (a) 2enry -ayol (c) -rederic! (aylor (b) )eorge (erry (d) .uther )ulic! Ans : (c) (7) (he success o" ,anagemrial Principles depends on...... (a) 2uman *ature (c) Discipline (b) ,achinery (d) Analytical mind o" ,anagers Ans : (a) (8) 4nity o" command is an assurance o"......... (a) ndiscipline (c) Success (b) Discipline (d) -ailure Ans : (b) (9) n ho+ many groups are industrial 7Organi&ation7 activities divided according to 2enry -ayol "or simpli"ication and clarity1 (a) (+o (c) -our

(b) (hree (d) Si5 Ans : (d) (10) 0hich o" the "ollo+ing is not an element o" principles o" management1 (a) 4niversality (c) -le5ibility (b) *ot rigid (d) Struggle o" con"lict Ans : (d) (11) 0hich -rench engineer and industrialist gave the list o" Principles o" ,anagement1 (a) 2enry -ayol (c) )eorge (erry (b) -rederic! (aylor (d) .uther )ulic! Ans : (a) (12) (he principles o" management are determined......... (a) -rom e5periment (c) 3y tradition (b) 3y results o" e5perience (d) 3y ethics Ans : (b) (13) (he main argument o" the managers opposing the principles o" -rederic! (aylor +as that............ (a) Authority +as not being delegated (b) ndiscipline developed (c) #ost increased (d) Decision delayed. Ans : (c) (14) (he main argument o" the +or!ers opposing the principles o" -rederic! (aylor +as that (a) -atigue increases (c) Decrease in +ages (b) ncrease in +or! load (d) 3onus decreases Ans : (b) (15) 0hich principle is to be adopted "or the optimum utili&ation o" employees7 s!ills1 (a) #entrali&ation (c) E%uality (b) Division o" labour (d) Order Ans : (b) (16) 0hat is increased because o" harmony bet+een o+ners and employees1 . (a) Productivity and pro"itability (c) Authority and responsibility (b) Order and e%uality (d) 0ages and incentives Ans : (a) (17) -or motivating +age system/ the method to be employed is............. (a) (ime ? ,otion Study (b) Promotion System (c) 3onus Payment (d) (o record +astage Ans : (a) (18) (he "ather o" the concept o" Scienti"ic ,anagement is......... (a) ,r. 2enry -ayol (c) ,r. -rederic! (aylor (b) Dr. ). '. (erry (d) ,r. .uther )ulic! Ans : (c) (19) (he concept presented by -rederic! (aylor in place o" .inear authority.........

(a) is collective authority

(c) is supervision system

(b) is "oremanship (d) is decentralised authority Ans : (b) (20) (he purpose o" di""erentiating planning and implementation "unction........ (a) +as to reduce production cost (c) +as to !eep record o" +or! (b) +as to reduce con"licts (d) +as to reduce +astage Ans : (a) (21) n opinion o" -rederic! (aylor/ orthodo5 management.......... (a) +as creating con"licts (c) +as "or small entities (b) +as +asting time (d) +as creating indiscipline Ans : (b) (22) 3y doing same type o" +or! constantly.......... (a) 0or!ers become e5pert (b) 3ordom and "atigue are "aced (b) 0or!ers do not meet accidents (d) (raining is not re%uired. Ans : (c) (23) n opinion o" 2enry -ayol/ the managers should have in addition to technical !no+ledge/ the.......... (a) Political !no+ledge (c) Administerial !no+ledge (b) Social !no+ledge (d) .egal !no+ledge Ans : (c) (24) 0hat +as the designation o" 2enry -ayol1 (a) Engineer (c) #ler! (b) Accountant (d) Supervisor Ans : (a) (25) 0hat +ill happen/ i" the re+ard is not given to employee "or his e""iciency1 (a) Demotion (c) (urnover (b) (rans"er (d) Absentism increases Ans : (c) (26) 0hat type o" Science ,anagement is1 (a) *atural (c) -inancial (b) .egal (d) Social Ans : (d) (27) 0ho +as sho+ed the method to decide the %uantity production +as done1 (a) 2enry -ayol (c) Peter Druc!er (b) -rederic! (aylor (d) Dr. (erry Ans : (b) (28) 0ithout +hich element responsibility is useless1 (a) ,oney (c) Authority (b) Salary (d) 2ouse Ans : (c) (29) On the basis o" +hich thing managers can change principles o" management1 (a) Advise (c) 'ules

(b) E5perience (d) E5periment Ans : (b) (30) 0hat is meant by the tradition +or! according to the orders1 (a) 'ule o" order (c) 'ule o" (ung (b) 'ule o" la+ (d) 'ule o" thumb Ans : (d) (31) At +hich minimum rate/ additional +ages are given to +or!ers "or incentive1 (a) ;@A (c) BCA (b) C@A (d) D@A Ans : (a) (32) Principles o" ,anagement........ (a) Organiser decide (c) ,anager decides (b) Are the outcomes o" e5perience (d) Decided by e5perimentations Ans : (b)

#hapter: E Planning
Q.1 Multiple Choice Questions (Marks 1 (1) ....

is "irst "unction o" management. (c) Organi&ing

(a) Planning

(b) #ontrolling (d) Directing Ans : (a) (2) .... is the "irst stage o" procedure o" planning. (a) Establishing objectives (c) Evaluation o" plans. (b) Evaluating o" Alternative (d) (o prepare alternatives. Ans : (a) (3) 0ho prepares budget in large business enterprises1 (a) )eneral ,anager (b) 3udget #ommittee Ans : (b) (4) 3udget means.... (a) Establishing objectives (c) #.E.O (d) E5perts

(c) 'ules

(b) ndividual plan (d) ,agic +eb o" "igures Ans : (d) (5) 0hich is the last "unction o" management1 (a) Organi&ing (c) #ontrolling (b) Planning (d) Directing Ans : (c) (6) Statement o" ncome and E5penditure "or "uture means.... (a) Planning (b) Organi&ing Ans : (c) (7) Planning is a "unction o"..... (a) Pre"erence (b) 'outine Ans : (a) (8) Planning is related to..... (a) Present (c) 3udgeting (d) Personnel ,anagement

(c) #ertain (d) Di""icult

(c) -uture

(b) Past (d) 4ncertain Ans : (c) (9) Pre$condition o" success"ul planning is.... (a) -le5ibility (c) #ertainty (b) 'eality (d) Fuality Ans : (a) (10) 0hich is a component o" planning "rom "ollo+ing1 (a) #ontrolling (b) Process (c) 'ules (d) .eadership

Ans : (c) (11) Planning

is a...."or "uture. (c) magination

(a) ,ap

(b) #riteria (d) Assurance Ans : (a) (12) Planning increase.....among employee. (a) -eeling jealous (c) ndustrial dispute (b) #o$operation (d) -reedom Ans : (b) (13) 'ules determined by planning regulate any................ (a) Deviation (c) Employees7 #o$operation (b) Employees7 moral (d) Organi&ational structure Ans : (a) (14) 0hich are necessary elements "or controlling provided by planning1 (a) 'ules (c) Standard (b) ,aterial (d) Employees Ans : (c) (15) 0hich o" the "ollo+ing is not a component o" planning1 (a) Objective (c) 3udget (b) ,ethods (d) Organisation Ans : (d) (16) 0hat decisions and strategies decided "or accomplishment o" objective are called1 (a) Procedure (c) Administration (b) Programme (d) Policy Ans : (d) (17) -or +hich activity is planning done1 (a) Present activities (c) (contingent) 4ncertain activities (b) -uture activities (d) .ong term activities. Ans : (b) (18) Planning al+ays includes................o" activities. (a) 'eality (c) Assumptions (b) magination (d) Assurance. Ans : (c) (19) 3y planning various activities............ (a) Fuality improves (b) ,achines are protected (c) Optimum use o" resources can be made (d) Employees are satis"ied. Ans : (c) (20) (he policy o" company................among managers/ o""icers and employees. (a) nduces rigidity (c) #reates con"licts

(b) #reates good impression (d) 3ecomes matter o" criticism. Ans : (b) (21) (o determine the basis o" planning means................. (a) (o construct the "oundation (b) (o engage e5perts (c) (o ma!e assumptions (d) (o appoint divisional o""icers. Ans : (c) (22) 0hile considering alternative plans/ in addition to pro"itability and productivity.......... (a) Opinion o" manager is ta!en into account (b) #o$operation o" employees is ta!en into account (c) Supervision is ta!en into account (d) #ash "lo+s are ta!en into account. Ans : (d) (23) (o veri"y the success o" plan on e5perimental basis................ (a) E5perts should be hired (b) Subsidiary plans should be prepared (c) mplementation o" plan should be made (d) Opinions should be invited. Ans : (b) (24) Planning teaches o""icers................ the changes. (a) (o control (c) (o give ne+ direction to (b) (o reserve (d) (o avoid. Ans : (a) (25) (he budget covering various divisional budgets/............... (a) is called -inancial 3udget (b) is called #ash 3udget. (c) is called Production 3udget (d) is called ,aster 3udget. Ans : (d) (26) 0hat does planning provide "or control1 (a) ,oney (c) 3ases (b) (ools (d) Employees Ans : (c) (27) 0hich type o" process o" planning is based on estimate1 (a) ntellectual (b) Administrative Ans : (a) (c) )eneral (d) E5pensive

Chapter: 5 ORGANISATION - I
Multiple Choice Questions (Marks 1) (1)

(o implement the managerial policies and to put these into practice as administrative (c) Sta""ing

structure is called.... (a) Organi&ation

(b) Planning (d) Delegation o" Authority Ans : (a) (2) ......is a structure "or the accomplishment o" planned objectives. (a) Delegation o" authority (c) Planning (b) Organi&ation (d) Sta""ing Ans : (c) (3) Planning is the brain o" a business +hile organi&ation is its.......... (a) 3lood (c) 2eart (b) Physical structure (d) .imb Ans : (b) (4) ..........establishes an interrelationship bet+een authority and responsibility. (a) Departmental heads (c) )eneral ,anagers (b) Organisation (d) #ompetition among themselves Ans : (b) (5) 0hile "orming the organi&ation/ the administrative personnel to be assigned to the departmental head is under......... (a) his o+n decision (c) span o" #ontrol (b) necessity (d) his o+n "eeling Ans : (c) (6) n line organi&ation/ various departmental heads are.......... (a) ndependent o" one another (c) Dependent on one another (b) 3ossing on each other (d) #ompeting on each other. Ans : (a) (7) ...has the top most authority in line organi&ation. (a) Departmental heads (c) 3oards o" Directors (b) Supervisors (d) E5pert E5ecutives Ans : (c) (8) 0hich is oldest type o" Organi&ation1 (a) .ine Organi&ation (c) -unctional Organi&ation (b) #ommittee Organi&ation (d) ,atri5 Organi&ation Ans : (a) (9) Any structure/ established to bridge the relationship/ bet+een "unctions and individuals "or the accomplishment o" speci"ic objectives is called.......... (a) -ormal Organi&ation (c) .ine Organi&ation (b) n"ormal Organi&ation (d) #ommittee Organi&ation Ans : (a) (10) (o satis"y the need o" modern times.......... organi&ation +as developed. (a) -unctional (c) .ine (b) #ommittee (d) ,atri5 Ans : (b) (11) n"ormal Organi&ation is based on.......... (a) 2uman relations (c) 'ules o" ,anager (c) Distribution o" +or! (d) Delegation o" Authority Ans : (a) (12) ..........Organi&ation has no place in Organi&ational chart. (a) -ormal (c) -unctional .

(b) n"ormal (d) ,atri5 Ans : (b) (13) ..........Organi&ation is a shado+ o" -ormal Organi&ation. (a) .ine (c) #ommittee (b) n"ormal (d) ,atri5 Ans : (b) (14) (he "ormation o" an Organi&ation is a..........process. (a) Progressive (c) Slo+ (b) Scienti"ic (d) -ast Ans : (b) (15) 0hich type o" Organi&ation has been used in military1 (a) -unctional
(16) -or

(b) #ommittee (c) .ine (c) Fualities

(d) ,atri5 Ans : (c)

the "ormation o" organi&ation/ +hich is the "irst$step1

(a) nternal relationship

(b) Positions. (d) Objectives Ans : (d) (17) 0or! division and distribution have to be done because o".........o" human being. (a) Desire (c) .imited capacity (b) -eelings (d) *eed Ans : (c) (18) 0hile assigning proportional authority................... (a) Person is ta!en into account (b) Education is ta!en into account (c) Division is ta!en into account (d) 'esponsibility is ta!en into account. Ans : (d) (19) 3y clari"ying the interrelation bet+een divisions.............. (a) #o$ordination is ensured (c) 0or! division is !no+n (b) -eelings increase (d) Orders can be given. Ans : (a) (20) n line organisation/ each o""icer.......... (a) Orders each other (c) Depends on each other (b) Are e%ually statuses (d) #ompetes +ith each other. Ans : (b) (21) n in"ormal organisation/ membership............. (a) s given by divisional head (c) s given by managing board (b) s given +ith consent o" group (d) s obtained by any one. Ans : (d) (22) n in"ormal organisation membership............. (a) is given by divisional head (c) is given by managing board (b) is given +ith consent o" group (d) is obtained by any one. Ans : (b) (23) Span o" control in organisation means.............. (a) (o be in limit by o""icers (b) (o !eep limited employees under authority (c) *ot to put too much control (d) (o determine the limit o" the +or!. Ans : (c) (24) n line organisation/ the responsibility o" divisional co$ordination and control is o" (a) )eneral manager (c) -oreman

(b) Divisional o""icer (d) E5perts Ans : (a) (25) n "unctional organisation/ each employee is given orders by.......... (a) Only one o""icer (c) Senior o""icer (b) All the e5perts (d) )eneral manager Ans : (b) (26) On +hat base is the in"ormal organisation "ramed1 (a) Po+er and 'esponsibility (c) 2uman 'elations (b) 'ules (d) .a+s Ans : (c) (27) n.... Organisation decision is ta!en collectively "or the business by a majority. (a) .ine (c) -unctional (b) Sta"" (d) #ommittee Ans : (d) (28) (he "irst step o" "ormation o" organisation is......... (a) #lari"ication o" objectives (b) #lari"ication o" "unctions (c) .ist o" objects (d) .ist o" "unctions Ans : (a)

Chapter: 6
Q.1 Multiple Choice Questions (1) Due (Marks 1

to delegation o" authority/ +or!load o" top e5cutives decreases so that............ (b) (hey can pay attention to more important +or! (d) (hey can %uarrel
Ans : (b)

(a) (hey can ta!e rest (c) (hey can go "or +al!
(2) (he !ey

to management is authority/ +hile the !ey to............is delegation. (b) Production ,anagement

(a) Organi&ation

(c) -inancial ,anagement (d) nternal 'elationship Ans : (a) (3) Delegation o" authority moves "rom............ (a) (op to the bottom level (b) 3ottom to the top level (c) ,iddle level (d) 6oint e""orts o" both the levels Ans : (a) (4) n delegation o" authority/ responsibility is............ (a) Assigned (b) #reated (c) Distributed (d) Destructed Ans : (c) (5) n the process o" delegation o" authority/ authority is............ (a) Distributed (b) Assigned (c) #on"errred (d) #reated Ans : (b) (6) n the process o" delegation o" authority/ accountability is............ (a) Assigned (b) Distributed (c) Destructive (d) #reated Ans : (d) (7) (he process o" delgation o" authority means............ (a) #entrali&ation (b) Decentrali&ation (c) 'esponsibility (d) Direction Ans : (b) (8) #entrali&ation in an organi&ation re"ers to............
(a) #oncentration o" authority at the 3ottom level (b) #oncentration o" authority at the (op level (c) #oncentration o" authority at the ,iddle level(d) #oncentration o" authority at all the levels Ans : (b) (9) 0hich

is the "irst step "or delegation o" authority1 (b) #on"erment o" Authority

(a) Assignment o" 'esponsibility

(c) #reation o" Accountability (d) Directing Ans : (a) (10) At every level manager provides............in decentrali&ation o" authority. (a) authority (b) independence (c) assigned duty (d) direction Ans : (b) (11) 0hat do subordinates get due to delegation o" authority1 (a) 0or!load (b) 'ights (c) (raining (d) 'ise in salary Ans : (b) (12) 0hile delegating authority proportionally............ (a) Department is ta!en into account (b) Education is ta!en into account (c) 'esponsibility is ta!en into account (d) Person is ta!en into account Ans : (c)

(13) Accountability

"lo+s............ (d) 4nde"ined Ans : (b) (b) )et co$operation

(a) -rom the top level to bottom level (b) -rom the bottom level to top level (c) Parallel
(14) On

account o" decentrali&ation o" authority/ managers............

(a) )et more salary

(c) Fuic! decisions (d) -eel secure Ans : (c) (15) 0hen can centrali&ation be success"ul1 (a) 4nit is small (b) 4nit is medium (c) 4nit is medium (d) Employees are ine5perienced Ans : (a) (16) Delegation o" authority is............ (a) #ompulsory (b) 9oluntarily (c) Alternative (d) *ecessary Ans : (a) (17) 0hich is the most important element "or e""icient management1 (a) Authority (b) Delegations o" authority (c) 'esponsibility (d) Accountability Ans : (b) (18) Authority and............are the basis "or organi&ational structure. (a) 'esponsibility (b) Accountability (c) E""iciency (d) 'ights Ans : (a) (19) (here is very GGGGG line o" distinction bet+een delegation o" authority and decentrali&ation. (a) (hin (b) .arge (c) (hic! (d) Surrounded Ans : (a) (20) 0hat is the basis o" delegation o" authority to subordinates1 (a) 2is o+n e5perience (b) 2is in"luence (c) 2is e5perience and %ualities (d) 2is seniority Ans : (c) (21) O""icers delegate their authority only +hen............. (a) (here is outstation +or! (b) Direct supervision is di""icult (c) A related person is there (d) (he person is more educated. Ans : (b) (22) Due to decentrali&ation o" authority.............
(a) #ontrol over employees become necessary (b) Authority is lost "rom the hands o" managers (c) (he morale o" employees raises
(23) On

(d) 4ndue in"luence increases

Ans : (c)

account o" decentrali&ation o" authority/ o""icers.............

(b) #an ma!e decisions as per the code o" conduct (d) #an do more +or!.
Ans: (b)

(a) #an ma!e any decisions (c) #an co$ordinate activities

(24)

0hich type o" organisational structure is re%uired to ma!e the delegation o" authority (b) -i5ed

e""ective1 (a) -le5ible (c) n"ormal (d) ,atri5 Ans : (a) (25) 0hat is called +hen authority is delegated "rom the bottom level and on its control is centralised1

(a) Decentalisation (b) Division (c) #entralisation (d) 'esponsibility Ans : (a) (26) Authority to issue order and implementation means.......... (a) 'esponsibility (c) Duty (b) Po+er (d) ,irsbehaviou Ans : (b)

Chapter: 6
Q.1 Multiple Choice Questions (1) Due (Marks 1

to delegation o" authority/ +or!load o" top e5cutives decreases so that............ (b) (hey can pay attention to more important +or! (d) (hey can %uarrel
Ans : (b)

(a) (hey can ta!e rest (c) (hey can go "or +al!
(2) (he !ey

to management is authority/ +hile the !ey to............is delegation. (b) Production ,anagement

(a) Organi&ation

(c) -inancial ,anagement (d) nternal 'elationship Ans : (a) (3) Delegation o" authority moves "rom............ (a) (op to the bottom level (b) 3ottom to the top level (c) ,iddle level (d) 6oint e""orts o" both the levels Ans : (a) (4) n delegation o" authority/ responsibility is............ (a) Assigned (b) #reated (c) Distributed (d) Destructed Ans : (c) (5) n the process o" delegation o" authority/ authority is............ (a) Distributed (b) Assigned (c) #on"errred (d) #reated Ans : (b) (6) n the process o" delegation o" authority/ accountability is............ (a) Assigned (b) Distributed (c) Destructive (d) #reated Ans : (d) (7) (he process o" delgation o" authority means............ (a) #entrali&ation (b) Decentrali&ation (c) 'esponsibility (d) Direction Ans : (b) (8) #entrali&ation in an organi&ation re"ers to............
(a) #oncentration o" authority at the 3ottom level (b) #oncentration o" authority at the (op level (c) #oncentration o" authority at the ,iddle level(d) #oncentration o" authority at all the levels Ans : (b) (9) 0hich

is the "irst step "or delegation o" authority1 (b) #on"erment o" Authority

(a) Assignment o" 'esponsibility

(c) #reation o" Accountability (d) Directing Ans : (a) (10) At every level manager provides............in decentrali&ation o" authority. (a) authority (b) independence (c) assigned duty (d) direction Ans : (b) (11) 0hat do subordinates get due to delegation o" authority1 (a) 0or!load (b) 'ights (c) (raining (d) 'ise in salary Ans : (b) (12) 0hile delegating authority proportionally............ (a) Department is ta!en into account (b) Education is ta!en into account (c) 'esponsibility is ta!en into account (d) Person is ta!en into account Ans : (c)

(13) Accountability

"lo+s............ (d) 4nde"ined Ans : (b) (b) )et co$operation

(a) -rom the top level to bottom level (b) -rom the bottom level to top level (c) Parallel
(14) On

account o" decentrali&ation o" authority/ managers............

(a) )et more salary

(c) Fuic! decisions (d) -eel secure Ans : (c) (15) 0hen can centrali&ation be success"ul1 (a) 4nit is small (b) 4nit is medium (c) 4nit is medium (d) Employees are ine5perienced Ans : (a) (16) Delegation o" authority is............ (a) #ompulsory (b) 9oluntarily (c) Alternative (d) *ecessary Ans : (a) (17) 0hich is the most important element "or e""icient management1 (a) Authority (b) Delegations o" authority (c) 'esponsibility (d) Accountability Ans : (b) (18) Authority and............are the basis "or organi&ational structure. (a) 'esponsibility (b) Accountability (c) E""iciency (d) 'ights Ans : (a) (19) (here is very GGGGG line o" distinction bet+een delegation o" authority and decentrali&ation. (a) (hin (b) .arge (c) (hic! (d) Surrounded Ans : (a) (20) 0hat is the basis o" delegation o" authority to subordinates1 (a) 2is o+n e5perience (b) 2is in"luence (c) 2is e5perience and %ualities (d) 2is seniority Ans : (c) (21) O""icers delegate their authority only +hen............. (a) (here is outstation +or! (b) Direct supervision is di""icult (c) A related person is there (d) (he person is more educated. Ans : (b) (22) Due to decentrali&ation o" authority.............
(a) #ontrol over employees become necessary (b) Authority is lost "rom the hands o" managers (c) (he morale o" employees raises
(23) On

(d) 4ndue in"luence increases

Ans : (c)

account o" decentrali&ation o" authority/ o""icers.............

(b) #an ma!e decisions as per the code o" conduct (d) #an do more +or!.
Ans: (b)

(a) #an ma!e any decisions (c) #an co$ordinate activities

(24)

0hich type o" organisational structure is re%uired to ma!e the delegation o" authority (b) -i5ed

e""ective1 (a) -le5ible (c) n"ormal (d) ,atri5 Ans : (a) (25) 0hat is called +hen authority is delegated "rom the bottom level and on its control is centralised1

(a) Decentalisation (b) Division (c) #entralisation (d) 'esponsibility Ans : (a) (26) Authority to issue order and implementation means.......... (a) 'esponsibility (c) Duty (b) Po+er (d) ,irsbehaviou Ans : (b)

Multiple Choice Questions (1) Sta""ing

Chapter: 7 Sta ing ! "

(Marks 1

is concerned +ith ......... relationship. (b) 2uman

(a) Social

(b) 'esponsible (d) ,anagerial Ans : (b) (2) )ive the other name o" Sta""ing. (a) Administrative management (b) ,anagement o" employees (c) -inancial management (d) Organi&ation o" management Ans : (b) (3) .........is at the centre o" promotion and demotion. (a) (rainee (b) ,anagement (c) Employee (d) Organi&er Ans : (c) (4) 2o+ many basis are there "or promotion1 (a) -our (b) -ive (c) (hree (d) (+o Ans : (d) (5) 2o+ can the employees be motivated1 (a) (hrough training (b) (hrough promotion (c) (hrough recruitment (d) (hrough demotion Ans : (a) (6) Due to trans"er o" employee his.......... (a) Salary increases (c) E""iciency increases
(7) (he process

(b) 0or!load increases (d) *o change in authority/ responsibility and salary Ans : (d) (b) Promotion

o" placing the sta"" in a higher and bene"icial position means..........

(a) (rans"er

(c) Demotion (d) 'etrenchment Ans : (b) (8) " any member o" the sta"" misbehaves or there is a breach o" discipline/ he is suspended/ it is called.......... (a) Dismissal (b) Demotion (c) 'ecruitment (d) Promotion Ans : (a) (9) (he e5penditure incurred "or recruitment/ selection/ training and gro+th o" the sta"" is.......... (a) -inancial E5penditure (b) #apital E5penditure aptitude/ (c) 'emuneration (d) Accidental E5penditure Ans : (b) (10) .....is a process "or per"orming speciali&ed tas!s and "or increasing the e""iciency and suitability o" the sta"". (a) (raining (b) 'ecruitment (c) Dismissal (d) #ommunication Ans : (a) (11) ..... is not appreciated by employees. (a) 'ecruitment (c) Selection (b) Demotion (d) Promotion Ans : (b)

(12) Demotion

o" employees results in..... (b) 0or!load increases (d) decrease Enthusiasm increases Ans : (c) (b) 4ne%ual

(a) 'esponsibility increases (c) Position/ Authority ? Salary

(13) 0hich

type o" direction is promotion and demotion "or an employee1

(a) Opposite

(c) Enlarge (d) Same Ans : (a) (14) ......is a regular bene"it/ an employee get/ a"ter retirement. (a) 3onus (b) Pension (c) )ratuity (d) Pro"it Ans : (b) (15) 0hich type o" "actor is an employee in production1 (a) Destructive (b) #onstructive (c) living (d) Dead Ans : (c) (16) 0hat type o" an asset is contended sta"" "or the organi&ation1 (a) *ot re%uired (b) nvaluable (c) 9aluable (d) ntangible Ans : (c) (17) Sta""ing in"uses...... into business. (a) Progressiveness (c) Dynamism
(18)

(b) -reshness (d) #ompleteness Ans : (c)

0hat is ta!en into consideration +hile giving promotion to an employee on the basis o" (b) Educational %uali"ication

seniority1 (a) Span o" time (c) Fuality (d) E""iciency Ans : (a) (19) 2uman resource department considers employees.......... (a) (o distribute pro"it (b) (o distribute bonus (c) nvaluable asset (d) (o pay salary Ans : (c) (20) 2uman resources department ..........employees. (a) Develops human values in(b) Employment is security to (c) 'emoves misleading (d) #reates la+"ul atmosphere Ans : (a) (21) (he success o" the business is dependent on the GGGGGGGGGo" employees. (a) abilities (b) Attitudes (c) #apabilities and attitudes (d) Fuali"ications Ans : (c) (22) Employee is not only a resource o" production but also isGGGGGGGGG (a) A liability (b) A valuable asset (c) #apital (d) Operating "orce Ans : (b) (23) Employeeless organisation meansGGGGGGGGGG (a) Automated organisation (b) 3rainless body (c) Organisation o" managers (d) Soulless s!eleton Ans : (d) (24) Sta""ing considers "or the retiring employees aboutGGGGGGGGGG (a) Social security (b) )iving him honour

(c) )iving special certi"icate (d) 0el"are party. Ans : (a) (25) 0hich matter is ta!en into account in the promotion o" an employee according to eligibility1 (a) E5perience (b) (raining (c) Degree (d) E""iciency Ans : (d) (26) 0hich type o" sta""ing "unction is o" management1 (a) Administrative (b) ,anagerial (c) Productive (d) )eneral Ans : (a) (27) (he "unction o" increasing interest/ s!ill and ability in employees means GGGG (a) 'ecruitment (b) (raining (c) Directing (d) Promotion Ans : (b) (28) *egative type o" "unction "or Personnel ,anagement means: GGGGGGGG (a) (rans"er (b) Promotion (c) Demotion (d) 'etirement Ans : (c) (29) (he "unction to obtain the application "rom candidate means........ (a) Selection (c) )eneral (b) 'ecruitment (d) Di""icult Ans : (b)

Q.1 Multiple Choice Questions (1)

Chapter: 8 Sta ing # ""

(Marks 1

(he process o" ac%uiring at the right time/ in the right number/ "or the right position/ (b) 'ecruitment

persons +ith right %uali"ication is called....... (a) Scienti"ic ,anagement (c) Scienti"ic recruitment (d) (rans"er Ans : (c) (2) (he remuneration given to the trainee in the apprentice training method is...... (a) #ommission (b) 3onus (c) Premium (d) Stipend Ans : (d) (3) 0hich method o" training is an attempt to give theoretical !no+ledge and practical e5pertise1 (a) 'ecruitment at the )ate (b) nternship (raining (c) 9estibule (raining (d) Apprentice (raining Ans : (b) (4) 0ho is bene"itted by training1 (a) 0or!ers (b) (rade unions (c) 0or!ers to manager (d) (rainee Ans : (c) (5) 0hich tests can decide +hether the candidate has the necessary s!ills to per"orm the e5pected job1 (a) 3usiness S!ill (est (b) Analytical (est (c) Aptitude test (d) 3asic S!ill (est Ans : (a) (6) 0hich test is meant to !no+ about the nature o" candidates1 (a) Personality (est (b) Psychological (est (c) Aptitude (est (d) ,edical (est Ans : (b) (7) (hrough +hich test the candidate gets the !no+ledge "or machine1 (a) (rend (est (b) .F. (est (c) (echnical S!ill (est (d) 3usiness S!ill (est Ans : (c) (8) 0hich method adopts the motto o" 8.earning +hile +or!ing81 (a) Apprentice (raining (b) nternship (raining (c) 9estibule (raining (d) On the 6ob (raining Ans : (d) (9) n +hich method/ guarantee is not given "or employment a"ter the training is over1 (a) Apprentice (raining (b) 'ecruitment at )ate (c) On the 6ob (raining (d) nternship (raining Ans : (a) (10) (he selection procedure "or non$managerial sta"" is....... (a) Di""icult (b) E5pensive (c) Short and simple (d) 3oredom Ans : (c) (11) .......... is the "irst step o" selection. (a) -illing and Screening o" Application (c) 'ecruitment (b) (raining (d) 'eceiving Applications Ans : (c)

(12) 0hich

one o" the "ollo+ing is a step o" recruitment process1 (b) nduce the candidate to apply

(a) 'eceiving application

(c) -illing o" application (d) Personal intervie+ Ans : (b) (13) 0hich one is ne5t step a"ter selection process1 (a) -inal selection (c) (raining
: (c) (14) 0hich

(b) 'ecruitment (d) (raining and Physical (,edical) e5amination Ans

is the last test "or a success"ul candidate to undergo1 (b) Physical E5amination

(a) 0ritten (est

(c) .F. (est (d) Personal ntervie+ Ans : (d) (15) n +hich training is stipend given1 (a) the job training (b) Apprentice (raining (c) 'ecruitment at the )ate (d) 9estibule (raining Ans : (b) (16) n...........training a special department is maintained +ith simulated conditions as a actually prevailing in the "actory. (a) Stipend (b) Dramatic (c) On the job training (d) 9estibule training Ans : (d) (17) (he assessment "or employee can be made through........ (a) 2uman 'esources ,anagement (c) Employment e5change
(18) (he........test

(b) ,anpo+er planning (d) 6ob analysis (b) .F. (est

Ans : (a)

is meant to assess common sense/ memory and smartness o" the candidate/

(a) Analytical (est

(c) Aptitude (est (d) 3usiness (est Ans : (d) (19) n +hich method o" training/ a contract is made bet+een the prospective trainee and institution (a) Apprentice (b) 9estibule (c) On the 6ob (d) nternship Ans : (a) (20) At present...........employment agencies have also come up along+ith public agencies. (a) )overnment (b) Private (c) #orporation (d) Public Ans : (b) (21) 0hich method is suitable "or speedy recruitment in a short time1 (a) 'ecruitment at the )ate (b) Advertisement (c) Employment Agencies (d) #ontractors ? 6obbers Ans : (a) (22) Scienti"ic recruitment o" employee means.......... (a) 'ecruitment +ith the help o" scientists place (c) 'ecruitment as per the scienti"ic principles
(23) (o

(b)'ecruitment o" right person at the right (d) 'ecruitment o" good employee. Ans : (b)

determine the e5pected %uali"ications "or recruitment..........

(a) ,anagers ta!e decisions (b) 6ob$analysis is made (c) 6ob$evaluation is made (d) ,eeting is called. Ans : (b) (24) (o determine the number o" employees to be recruited.......... (a) ,anpo+er planning is done
Ans : (a) (25) (he activities

(b) 9olume o" production is ta!en into account

(c) Fuantum o" machines is ta!en into account (d) Production process is ta!en into account. done till the collection o" applications.......... (b) is general activities

(a) is called selection

(c) is called advertisement (d) is called recruitment. Ans : (d) (26) -or the recruitment o" non$managerial employees such as +or!ers/ labourers (a) E5ternal sources are use"ul (b) nternal sources are use"ul (c) .abour contractors are use"ul (d) Advertisements are use"ul. Ans : (b) (27) -or the posts +here high %uali"ications and special s!ills are needed.......... (a) Advertisement is the best option
Ans : (a) (28) 'ecruitment

(b) 'elatives is the best option

(c) Employment e5change is the best option (d) 'ecruitment an the gate is the best option in the te5tile industry/ tea and construction industry.......... (b) s made through jobbers and contractors

(a) s made by advertisement

(c) s made through employment e5change(d) s made an the gate. Ans : (b)

Chapter -9
STD-12 COMMERCE Subject : BUSINESS MANAGEMENT

Q.1 Multiple Choice Questions (Marks 1 : (1)

-or getting more +or! done through +or!ers/ +hich principle should be accepted by the (b) Discipline

entrepreneurs1 (a) Scienti"ic (c) 'egularity (d) PsychologyAns : (d) (2) #ontented +or!ers o" the entrepreneur are...... (a) ntangible assets (b) (angible assets (c) nvaluable assets (d) 9aluable assetsAns : (c) (3) 'eturns paid to labour "or their e""orts is....... (a) Pro"it (b) #ommission (c) 0ages (d) 3onusAns : (c) (4) An important source o" livelihood o" +or!ers is....... (a) ncentive (b) 0ages (c) (raining (d) 3onusAns : (b) (5) 0hat is ensured by an ideal +age system1 (a) #ommission (b) ,inimum 0ages (c) 3onus (d) SecurityAns : (b) (6) 0hich o" the under given elements are not elements o" an ideal +age system1 (a) Simplicity (b) ,otivation (c) ,inimum 0ages (d) AppreciationAns : (d) (7) (he +age that satis"ies the need o" the +or!ers is....... (a) ,onthly +ages (b) ,inimum +ages (c) 3onus (d) Daily +agesAns : (b) (8) 0hat are the roots o" industrial con"licts1 (a) Promotion (b) Additional +or!:more +or! (c) (rans"er (d) 0agesAns : (9) 0ages should be paid regularly to the +or!ers so that they can...... (a) 4nderstand easily
(10) 0hich

(b) P an their e5penditures in advance

(c) )et satis"action(d) #omplete their +or! in timeAns : (b) +age system is the oldest one1 (b) E""iciency based (a) Piece$+age$system

(c) (ime +age system (d) ncentive basedAns : (c) (11) 0here is the time +age system most suitable1 (a) 0here the +or!ers are more in number(b) 0here it is not possible to measure the output %uantitatively

(c) 0here the e""iciency o" +or!ers is high(d) 0here the +or!ers turnover rate is more in numberAns : (b)
(12) 0hich

+age system ensures "i5ed +ages1 (b) Piece +age system

(a) (ime +age system

(c) 'esult based (d) Positive +age systemAns : (a) (13) 0hich +age system nurtures the evil o" shir!ing +or!ers1 (a) Positive (b) *egative (c) Piece +age system (d) (ime +age system.Ans : (d) (14) 0hich e5penses increase to time +age system1 (a) Supervision (b) 3onus (c) #ommission (d) 0astageAns : (a) (15) 3y +hich other name is piece $ +age system !no+n1 (a) -i5ed +age system (b) Payment by result (c) dea +age system (d) Daily +age systemAns : (b) (16) ,otto o" Piece$+age system is......... (a) .ess +ages more pro"it (b) ,ore +ages more satis"action (c) ,ore production and best results(d) .ess +ages less cost.Ans : (c) (17) (he +age system +hich does not discriminate bet+een e""icient and non$e""icient +or!ers is...... (a) Piece$+age system (b) Promotion based +age system (c) (ime +age system (d) deal +age systemAns : (c) (18) 0hich +age system considers individual e""iciency o" +or!s1 (a) (ime +age system (b) Piece$+age system (c) Positive (d) *egative Ans : (b) (19) (hrough +hich +age system per unit cost can be !no+n easily1 (a) (ime +age system (b) Piece$+age system (c) Fuality based (d) ,otivational Ans : (b) (20) 0hich +age system ensures the %uality o" +or!1 (a) (ime +age system (b) ,otivational (c) ncentive based (d) Piece$+age systemAns : (a) (21) 0hich +age system is opposed by trade unions1 (a) (ime +age system (b) Piece$+age system (c) *egative (d) Positive Ans : (b) (22) 0ho has the right to get the unusually high pro"it1 (a) O+ner (b) 0or!ers (c) ,anager (d) O+ner and the +or!ers Ans : (d) (23) 0hat boosts the +or!er7s enthusiasm and sel"$con"idence1 (a) ,onetary incentive (c) (imely payment o" +ages (b) Employment security (d) .ess +or!loadAns : (a)

(24)

n a co$partnership system +or!er7s get share in...... (b) ,anagement

(a) 3onus

(c) Pro"it (d) Pro" it and ,anagementAns : (b) (25) On +hat basis is the amount o" bonus decided1 (a) Pro"it (b) Production (c) Sales (d) *umber o" +or!erAns : (a) (26) n +hich matters do the suggestions o" the +or!ers help1 (a) #hanging the method o" production (c) ncrease in sales
(27) )enerally/

(b) n cost reduction

(d) 'eduction in repairing e5penses Ans : (b) (b) Employees related to production

commission is paid to.......

(a) Old employees

(c) Employees related to sales (d) E""icient +or!ersAns : (c) (28) Punishing a +or!er "or not "inishing a job +ithin a speci"ied time is....... (a) Positive incentive (b) *egative incentive (c) 4nnecessary. (d) 2arm"ul Ans : (b) (29) (he main source o" motivation is....... (a) 0ages (b) Appreciation (c) ,oney (d) -acilities Ans : (c) (30) On +hat basis is the calculation o" commission given to the +or!ers based on.......... (a) #ontract (b) Sales (c) Production (d) #ompany7s policyAns : (d) (31) 0hat type o" incentives are advice and suggestions1 (a) ,onetary (b) *on$monetary (c) Positive (d) *egative Ans : (b) (32) 0hat type o" incentives are +el"are activities o" +or!ers1 (a) ,onetary (b) *on$monetary (c) *egative (d) PositiveAns : (b) (33) (he +age system +hich increases production and pro"it is........ (a) Progressive +age system (b) ncentive +age system(c) ,onetary +age system (ime v:age systemAns : (a) (34) (he important aspect to be ta!en into account +hile paying +ages is....... (a) Age o" employees (b) E5perience o" employees (c) Education o" employees (d) S!ills and %uali"ications o" employees.Ans : (d) (35) Simple +age system means the system in +hich...... (a) ,ore +ages are earned (b) *ormal +ages are earned (c) #alculation can be understood (d) 0ages are easily received.Ans : (c) (36) n order that employees can plan their e5penses/ the +age system....... (d)

(a) Should be easy

(37)

(b) Should ensure regular payment

(c) Should be "le5ible(d) 0or! should be ta!en into account.Ans : (b) n time +age system/ +or!ers are not e5ploited because....... (b) E%ual +ages are paid (a) ,ore +ages are paid

(c) 0ages are paid timely (d) 0ages are certain.Ans : (d) (38) n piece rate +age system/ cost o" production can be determined easily/ because ....... (a) 0age rate per unit is "i5ed (c) #omputers are used (b) Statements "or calculation are available (d) #alculation is simple.Ans : (a)

Chapter-10
S$%!12 (C&MM'(C' ')*) S+,-e.t : /0S")'SS MA)A*'M')$ Q.1 Multiple Choice Questions (Marks 1 : (1) Direction

depends on.... (b) ,anager

(a) .eader

(c) Promoter (d) O""icerAns : (a) (2) At +hich level o" management is the degree o" directing more1 (a) (op level (b) .o+er level (c) ,edium level (d) Every levelAns : (b) (3) 2o+ many main elements are there in direction1 (a) (+o (b) (hree (c) -our (d) -iveAns : (c) (4) 0hich o" the "ollo+ing is not an element o" direction1 (a) Supervision (b) .eadership (c) ,otivation (d) (raining Ans : (d) (5) 0ho occupies a !ey position bet+een the management and the +or!ers1 (a) Supervisor (b) Authorities (d) PromotersAns : (a) (b) 0ide (c) ,angers (6) 2o+ is the scope o" directing1 (a) #omple5

(c) #omplicated (d) SimpleAns : (b) (7) 0hich element o" direction includes overseeing/ regularity and analysis o" +or!1 (a) (raining (b) .eadership (c) Supervision (d) ,otivation Ans : (c) (8) Supervisor is not controller but is...... (a) a manager (b) an educator (c) a top o""icial (d) a subordinateAns : (b) (9) (he process o" stimulating people into action to accomplish desired goals is (a) ,otivation (b) Supervision (c) 0or! satis"action (d) )uidanceAns : (a) (10) 2o+ can +e +in over the enthusiasm and loyalty o" +or!ers1 (a) 'ecruitment (b) (rans"er (c) ,otivation (d) SupervisionAns : (c) (11) ,otivation leads to enhancement in...... (a) 0or! satis"action o" +or!ers
(12) ,otivation

(b) 0ages o" +or!ers

(c) nternal relationship bet+een the +or!ers(d) 0or!load o" the +or!ersAns : (a) leads +or!ers to......

(a) Adopting changes

(b) -eel tired and load o" +or!

(c) -eel sel"$dissatis"ied (d) Accept subordinationAns : (a) (13) 0ho gave the principle o" the hierarchy o" needs1 (a) 2enry -ayol (b) Abraham ,aslo+ (c) Peter Druc!er (d) -rederic! (aylor Ans : (b) (14) 2o+ many hierachies o" human needs has Abraham ,aslo+ given1 (a) (hree (b) -our (c) -ive (d)Si5 Ans : (c) (15) (he need o" mental peace o" men is..... (a) Sa"ety needs (b) #ommon needs (c) 2igher needs (d) Physiological needs Ans : (a) (16) One +ho +or!s as per the order o" the leader is...... (a) Subordinate (b) ,anager (c) 0or!er (d) SupervisorAns : (a) (17) 0hat should be there bet+een the interest o" a leader and subordinates1 (a) Similarity (b) 2armony (c) #larity (d) -le5ibility Ans : (b) (18) 0hat type o" relationship should be there bet+een leader and his subordinates1 (a) 0or! oriented (c) #lear (19) A source "or motivation is..... (a) Supervision (c) #ommunication (20) .eadership.........subprdinate. (a) Provides training (b) According to needs (d) #o$ordialAns : (a) (b) .eadership (d) AdministrationAns : (b) (b) )ives satis"action

(c) ,aintained (d) (ies them in a bondAns : (d) (21) nto ho+ many parts can +e divide the %ualities o" a good leader1 (a) (+o (b) (hree (c) -ive (d) -ourAns : (b) (22) 0hich o" the "ollo+ing is not included in the %ualities o" a good leader1 (a) Physical (b) Social (c) intellectual (d) PsychologicalAns : (b) (23) At +hich level o" management does directing ta!e place1 (a) 2igher level (c) .o+er level (24) ,otivation is......"eeling. (a) nternal (b) ,iddle level (d) At all level Ans : (a) (b) E5ternal

(c) #ertain (d) *ecessaryAns : (a) (25) 0hat is included in directing other than guidance and supervision1 (a) Appearance (b) #ontrol

(c) (raining (d) Proper salaryAns : (c) (26) Supervision is the......o" employee. (a) Subordinate (b) Entrepreneur (c) -riend and )uide (d) #ontrollerAns : (b) (27) Direction7 is a..........process. (a) rregular (b) #ontinuous (c) Discontinuous (d) ne""ectiveAns : (a) (28) 3y his leadership %ualities/ a good leader can give to the employees/......... (a) Status (b) Authority (c) Direction (d) Punishment.Ans : (c) (29) (he person giving direction is called......... (a) -oreman (b) Supervisor (c) (op o""icer (d) .eader.Ans : (d) (30) Direction in addition to orders/ instructions and guidance includes......... (a) Advice (b) Supervision (c) #ontrol (d) (raining.Ans : (b) (31) (he thing that can be controlled at the initial stage/ by direction is.......... (a) 4ndesired variances (b) ,ista!es o" employee (c) 3ehaviour o" employees (d) (he"t and misappropriation.Ans : (a) (32) (he !ey position bet+een the top level o" management and +or!ers is that o" (a) -oremen (b) Supervisors (c) O""icers (d) Peons ? cler!s.Ans : (b) (33) (he activity o" instigating the desire to +or!/......... (a) s called a+areness (b) s called ambition (c) s called motivation (d) s called co$operation.Ans : (c) (34) (he "irst thing that is re%uired "or leadership is/......... (a) Fualities o" leadership (b) Subordinates (c) 'ules ? regulations (d) 2igher level studies.Ans : (b) (35) 0hich type o" concept is motivation1 (a) Physical (b) ,ental (c) ntelleatual (d) )eneralAns : (b) (36) 0hat is the basic origin o" motivation1 (a) Purchasing po+er (c) *eed (b) Demand (d) AdvertisementAns : (c)

Chapter-11 Communication
STD-12 (COMMERCE ENG) Subject : BUSINESS MANAGEMENT

Q.1 Multiple Choice Questions (Marks 1 : (1) (he process

or art o" getting things done through others means..... (b) Planning

(a) #ontrol

(c) ,anagement (d) #ommunicationAns : (c) (2) ..........passes messages o" order to subordinates o" employees and in"orm about the +or! to be e5ecuted. (a) ,anager (b) Planner (c) Promoters (d) SupervisoAns : (a) (3) Sending o" clear and intact in"ormation "rom one person to another means... (a) 'eporting (b) #ommunication (c) Postal #orrespondence (d) (elecommunicationAns : (b) (4) 0hich "unctions o" management depends on communication1 (a) .eadership (b) Per"orming (c) nvolving (d) 3alancingAns : (a) (5) (he process o" in"orming/ reacting and conveying thoughts "rom one person to m another means/.. (a) #ommunication (b) .etter #orrespondence (c) (elecommunication (d) #ourier ServiceAns : (a) (6) n a small unit +ho is +ell in"ormed o" all the activities o" the unit1 (a) Planner (b) ,anagement (c) Promoter (d) Organi&erAns : (b) (7) (he process o" sending in"ormation in the "orm o" report "rom lo+er level to top level means... (a) #ommunication (b) 'eporting (c) (elecommunication (d) E5change o" in"ormationAns : (b) (8) n a large enterprise +ho can not by themselves get in"ormation as to +hat is happening in their various departments1 (a) ,anager (b) Organi&er (c) Supervisor (d) EmployeesAns : (a) (9) 0ith +hat can the reporting be compared1 (a) 2eart (b) 2and$legs (c) 3rains (d) 3lood #irculationAns : (d) (10) Success o" sta""ing activities depends on... (a) 'eporting (b) #ommunication

(c) #ontrol (d) DirectingAns : (a) (11) 2o+ should be the media o" communication1 (a) -ormal (b) Small (c) 3ig (d) n"ormalAns : (b) (12) (o decrease the cost o" communication/ ho+ its "lo+ should be1 (a) Fuic! (b) ,edium (c) Slo+ (d) SmallAns : (a) (13) 2o+ many types o" communications are there1 (a) (+o (b) (hree (c) -our (d) -iveAns : (b) (14) 0hich type o" communication is not an alternative but a complement to "orm communication1 (a) n"ormal (b) 0ritten (c) Oral (d) Do+n+ardAns : (a) (15) n +hich types o" communication instruments li!e letters/ bulletins/ reports/ boo!lets are included1 (a) Do+n+ard communication (b) 0ritten communication (c) 4p+ard communication (d) n"ormal communicationAns : (b) (16) 0hich type o" communication is the message sent by superior to a subordinate1 (a) 2ori&ontal (b) 0ritten (c) Oral (d) Do+n+ardAns : (d) (17) E5change o" in"ormation bet+een t+o or more o""icers at the same level and authority holding e%ual position is ... (a) Do+n+ard communication (b) 4p+ard communication (c) 2ori&ontal (d) n"ormalAns : (c) (18) #ommunication is a human activity/ so/ human limitations come as... to it. (a) 3arriers (b) -le5ible (c) ,otivator (d) AssumptionAns : (a) (19) n"ormal communication is...o" "ormal communication. (a) Alternative (b) #ompliment (c) 3ase (d) Pre$conditionAns : (b) (20) ,ain objective o" "ormal communication is..... (a) Directing (b) Planning (c) #ontrol and co$ordination (d) #orrectiveAns : (c) (21) 'eporting by an employee is... communication. (a) 4p+ard (b) 2ori&ontal (c) Do+n+ard (d) n"ormalAns : (a) (22) 0hich o" the "ollo+ing is not included in the %ualities o" a good leader1 (a) Physical (b) Social

(c) ntellectual (d) PsychologicalAns : (c) (23) (he main reason "or the removal o" geographical limits in present age.......... (a) s mobile phone (b) s computer (c) s %uic! mediums (d) s "a5Ans : (c) (24) #ommunication process is.......... (a) (+o$+ay process (b) Parallel process (c) One$+ay process (d) Oral processAns : (c) (25) 'eports given to superiors are.......... (a) 4p+ard communications (b) Do+n+ard communications (c) Oral (d) n"ormalAns : (a) (26) E5change o" in"ormation means.......... (a) #ommunication (b) 'eporting (c) Directing (d) 'eportAns : (a) (27) #ommunication e""ected by oral tal!s or signs is mostly.......... (a) -ormal (b) n"ormal (c) Do+n+ard (d) -ailureAns : (b) (28) (he main reason "or creation o" chaos in business unit is.......... (a) 4nclari"ied assumptions (b) .ac! o" clear planning (c) Distrust and "ear (d) .ac! o" "le5ibilityAns : (b) (29) *ature o" "ormal communication is .......... (a) Oral (b) ,eeting (c) 0ritten (d) .ongAns : (c) (30) *ature o" in"ormal communication is.......... (a) Oral (b) 0ritten (c) .etter (d) ,eetingAns : (a) (31) A communication depends on the structure o" an organisation and its rules nn and regulation are !no+n as /.........communication (a) -ormal (c) Oral (b) n"ormal (d) *one o" the givenAns : (a) (32) A communication depending on human relations and "riendship is !no+n as..................communication (a) -ormal (b) n"ormal (c) 0ritten (d) 2ori&ontalAns : (b) (33) A "unction o" presenting at the proper place/ an authorised in"ormation regarding the happenings or the activities o" the enterprise is !no+n as... (a) #ommunication (c) 'eporting (b) .etter +riting (d) *one o" the givenAns : (c)

Chapter!1" Q.1 Multiple Choice Questions (Marks 1 : (1) 0hich

is not the "unction o" control1

(a) Progress o" management (b) #omparison +ith standards (c) )et in"ormation about (d) Determination o" objectivesAns : (d) (2) (he purpose is to see that +or! is according to pre$determined standards under continuous supervisionH. (a) #ontrol (b) Planning (c) ,anaging (d) SupervisionAns : (a) (3) H.. is the measure o" e""iciency and a tool "or correction. (a) Sta""ing (b) #ontrol (c) Directing (d) #o$ordinationAns : (b) (4) -inds out distribution and errors/ corrects them to avoid repetition. (a) Supervision (b) Planning (c) ,anagement (d) #ontrolAns : (d) (5) Planning decides objectives........implements them. (a) Organi&ing (c) #ontrol (6) 0hat is the "unction o" control1 (a) 'egulating (b) Sta""ing (d) DirectingAns : (a) (b) Directing

(c) Supervision (d) PlanningAns : (a) (7) 0hat !ind o" process is not control1 (a) #ontinuous (c) nternal (8) 0hich "actor can be controlled1 (a) E5ternal (b) Dynamic (d) 'igidAns : (d) (b) nternal

(c) *atural (d) SeasonalAns : (b) (9) At +hich level o" management is controlling "ound1 (a) (op level (b) ,iddle level (c) At all the levels (d) 3ottom levelAns : (c) (10) n management +ho are compared +ith t+ins1 (a) -inancial management and Production ,anager(b) Planning and #ontrolling (c) Directing and .eadership (d) 0ages and EncouragementAns : (b)
(11) ..........is

considered as the "ather o" controlling. (b) ,anagement

(a) Planning

(c) Organi&ing (d) PromotersAns : (a) (12) At the time o" delegation o" authority +ho is responsible "or supervising the +or!1 (a) Departmental head (b) 2igher e5ecutive

(c) #ontroller (d) Organi&erAns : (b) (13) At +hich level are the standards decided1 (a) (op level (b) ,iddle level (c) 3ottom level (d) every levels Ans : (a) (14) 2o+ are planning and controlling related +ith...... (a) *egligible (b) #losely (c) *ormal (d) OppositeAns : (b) (15) 0hat is the "irst stage o" 8#ontrol Process81 (a) ,easuring o" per"ormance (b) Setting o" standards (c) #orrective action(d) #omparing actual per"ormance again standardsAns : (b)
(16) 0hat

!ind o" "unction is control1 (b) Positive

(a) *egative

(c) Fuantitative (d) FualitativeAns : (b) (17) 0hat is the last "unction o" management1 (a) Directing (b) 3udgeting (c) #ontrolling (d) #ommunicationAns : (c) (18) 0hat !ind o" process can the process o" controlling be considered1 (a) E5ternal (b) #onditional (c) Optional (d) nternalAns : (d) (19) .ast stage in the controlling process is... (a) Setting standards.(b) ,easuring per"ormance. (c) #omparing actual per"ormance against standards(d)#orrective actionAns : (d)
(20) (he "unction

o" co$ordinating e""orts/ results/ materials and objectives means....... (b) #ontrol

(a) Planning

(c) #o$ordination (d) #ommunicationAns : (c) (21) As per old de"inition/ control means........... (a) #reative activity (b) Activity to remove the error (c) #orrective activity (d) Activity to interrupt the independenceAns : (d) (22) deal control system/ by providing direction to all divisions ........... (a) #o$ordinates them (b) )ets the reports prepared (c) )ets the plans prepared (d) Delegates the authority. Ans : (a) (23) #ontrol "unction is to compare the actual results +ith the standards and.......... (a) (o stop the activities (b) (o calculate variances (c) (o increase the +or! (d) (o in"orm the managers. Ans : (b) (24) 0hen results achieved are better/ then the standards........... (a) Employees are admired (b) ,achines are responsible (c) Providing training is considered the best(d)Standards areconsidered to be lo+.Ans : (d)
(25) Standards

established a"ter modi"ication should be...../..... (b) 'easonable

(a) 9ery high

(c) .o+ (d) De"ectless.Ans : (b) (26) (o remove the variances identi"ied........... (a) (raining is provided (b) E5perts are engaged (c) #orrective actions are ta!en (d) Direction is given.Ans : (c) (27) (he basic objective o" initiating corrective actions is........... (a) (o increase production (b) (o prevent the repetition o" errors (c) (o increase the pro"its (d) (o reduce the +astage.Ans : (b) (28) (he pre$condition "or control is........... (a) Planning (c) #o$ordination (b) Organisation (d) DirectingAns : (a)

Chapter!1# Q.1 Multiple Choice Questions (Marks 1 (1) (he main

purpose o" e5change is.......... in management. (b) 2uman resource

(a) ,ar!eting

(c) -inancial (d) ProductionAns : (a) (2) An important area o"..........management is setting %ualities standards and maintain and controlling "or same. (a) 2uman resource (b) Production (c) -inancial (d) ,ar!etingAns : (b) (3) (he elements o" mar!eting mi5 is H. (a) Sales planning (b) Product development (c) #ompetition (d) Promotion Ans : (d) (4) mportant "unction o" "inancial management is.......... (a) Procurement o" "inance(b) E""ective use o" "inance (c) Fuality maintenance(d) Procurement o" "inance and its useAns : (d)
(5) 0hat

can be reduced by time study and motion study1 (b) Employee +ages

(a) -atigue

(c) Employees e""ectiveness (d) Employees e""iciencyAns : (a) (6) 2o+ many "unctional areas o" management are there1 (a) Fuality maintenance (b) Pro"itability (c) Productivity (d) ,achine layoutAns : (a) (7) 2o+ many "unctional areas o" management are there1 (a) (+o (b) (hree (c) -our (d) -iveAns : (8) 0hich one o" the "ollo+ing is the "unction o" mar!et management1 (a) Distribution o" income (b) Production (c) 4se o" "inance (d) Product mi5Ans : (d) (9) 0hich one o" the "ollo+ing "unctions is not included in human resources management1 (a) 'ecruitment (b) Selection 4S (c) (rans"er (d) DirectingAns : (d) (10) A part o" production planning.......... (a) Product development (b) -inancial planning (c) 'esearch activity (d) -unction o" directionAns : (a) (11) 3y Fuality maintenance.......... (a) (he "aith:con"idence o" trade decreases (b) (he "aith:con"idence o" customer decreases (c) (he sale decreases(d) 0astage and ra+ materialAns : (b)
(12) 0hich

one o" the "ollo+ing is not including in environmental "actors1

(a) ,achine layout

(b) (emperature

(c) -acility o" air (d) Fuality maintenanceAns : (d) (13) 0ho are not included in "unctional areas o" management1 (a) Production
(14) (he main

(b) ,ar!eting management

(c) 2uman resources management (d) nventory managementAns : (d) "unction o" 2uman 'esources ,anagement is.......... (b) (o give employment to humans (a) (o develop manpo+er

(c) (o use human resource (d) (o do +el"are o" human.Ans : (a) (15) (he "our components o" mar!eting mi5 are product/ price/ place and.......... (a) Advertisement (b) Promotion (c) (ransportation (d) Pac!ingAns : (b) (16) n the scope "inancial management raising o" "unds/ using o" "unds and .......are included. (a) 'einvestment o" pro"its (b) Payment o" dividend (c) Payment o" ta5ed (d) Appropriation o" pro"its.Ans : (d) (17) n corporate culture in addition to company7s rules/ standards/ values.......... (a) 3ehaviour is included (b) #o$operation is included (c) 'esources are included (d) .abour unions are included.Ans : (a) (18) -or planned and e""ective use o" "unds/ (a) E5perts are re%uired (b) Accounts have to be maintained (c) -inancial control is re%uired (d) Direction is re%uired.Ans : (c) (19) -rom "ollo+ing +hich things are not included in mar!eting mi51 (a) Product (b) Price (c) Promotion (d) PublicityAns : (d) (20) n +hich division matters regarding increase in the sales are included1 (a) Product mi5 (c) Distribution (b) Price (d) PromotionAns : (c)

Chapter-14 Q.1 Multiple Choice Questions (Marks 1 (1) (he e5ploitation

o" consumer due to in"erior %uality o" goods is......... (b) Economical

(a) Physical

(c) Ordinary (d) EnvironmentAns : (a) (2) #harging higher prices than the printed ones is......... (a) Economical e5ploitation (b) Physical e5ploitation (c) Environmental loss (d) Ordinary lossAns : (a) (3) 0hich re+ard is o""ered to youth +hose per"ormance is best in the "ield o" consumer protection1 (a) Padmashri (b) Padmabhusan (c) *ational a+ard (d) *ational youth a+ardAns : (d) (4) -rom +hich "unds are the organi&ations +or!ing "or consumers a+areness and justice given "inancial assistance1 (a) Social +el"are "unds (b) #onsumer +el"are "unds (c) Social security "und (d) nternational monetary "undAns : (b) (5) 2o+ many members are there in state level committee1 (a) (+o (b) (hree (c) -our (d) -iveAns : (b) (6) 0hich commission can hear and decide appeals o" more then B@ la!hs... (a) #onsumer protection committee (b) State level commission (c) Public interest committee (d) *ational commissionAns : (b)
(7) 0hich

university provides consumer education in )ujarat State1

(a) Sardar Patel 4niversity(b) Dr. 3aba Sahab Ambed!ar Open 4niversity (c) South )ujarat 4niversity(d) )ujarat 4niversityAns : (b)
(8) 2o+

many members are there in national level committee1 (b) (hree

(a) -ive

(c) -our (d) (+oAns : (a) (9) 0ho can hear and decide claims up to 's. C la!hs1 (a) State -orum (b) District -orum (c) *ational -orum (d) nternational -orumAns : (b) (10) 0ho gave the principle o" 8(rusteeship81 (a) )andhiji (b) Sardar Patel (c) 3aba Sahab Ambad!ar (d) ndira )andhiAns : (c) (11) (he consumers are cheated because/........ (a) ,ost o" them +ealthy (c) 3ad e""ect o" advertisement (b) ,ost o" them illiterate (d) Are greedyAns : (b)

(12) H...

is organi&ed "or redressal o" consumer grievances. (b) .o! Adalat

(a) District -orum

(c) State -orum (d) *ational -orumAns : (b) (13) #harging more price than printed is.........e5ploitation. (a) ,ental e5ploitation (b) Physical e5ploitation (c) E5ploitation o" public interest (d) Economic e5ploitationAns : (d) (14) 0hich organi&ation co$ordinates all organi&ations engaged in the +or! o" consumer protection1 (a) #.#.#. (b) #.4.(.S. (c) #.E.'.#. (d) #.).S. .Ans : (a) (15) 2o+ many District -orums are established in every district1 (a) One (b) (+o (c) (hree (d) -ourAns : (a) (16) 0hich scheme has been introduced by ndian )overnment to stop the environment "rom being polluted1 (a) Ecomar! (b) Agmar! (c) S mar! (d) -PO mar!Ans : (a) (17) 0hich %uarterly journal is being published "or consumer protection by department o" )overnment o" ndia1 (a) )raha!6agran (b) 4pbho!ta 6aagran (c) 'ights o" #onsumers (d) ,ubar!a >adamAns : (b) (18) ........is called 8>ing o" ,ar!et8. (a) Producer (b) #onsumer (c) Distributor (d) SalesmanAns : (b) (19) 0hen +as #onsumer Protection Act enacted1 (a) IJK; (b) IJKD (c) IJKK (d) IJJ@Ans : (b) (20) *ot to publish misguiding advertisement is.........o" the business. (a) .egal liabilities (b) ,oral liabilities (c) Oral liabilities (d) #ollective liabilitiesAns : (b) (21) 0hich day is celebrated as #onsumer 'ight Day in all over +orld1 (a) ICth 6anuary (b) ICth ,arch (c) ICth October (d) ICth DecemberAns : (b) (22) 0hat is the nature o" activity o" consumer protection1 (a) 'eligious (b) Political (c) Social (d) EconomicAns : (c) (23) 0hich day in ndia is celebrated as *ational #onsumer Protection day1 (a) BEth ,arch (c) BEth 6anuary (b) BEth December (d) BEth *ovemberAns : (b)

Chapter-15 Q.1 Multiple Choice Questions (Marks 1 (1)

n +hich year in ndia -E,A Act +as introduced1 (b) IJJJ

(a) IJJ@

(c) IJJB (d) IJJ;Ans : (b) (2) 0hat does it mean by doing a+ay +ith controls and giving a "ree rein to business and industry1 (a) ,i5ed Economy (b) .iberali&ation (c) Privati&ation (d) )lobali&ationAns : (b) (3) 0hich is that group o" "actors +hich provides ne+ opportunities "or business o" create ne+ challanges "or the same1 (a) 3usiness Ethics (b) 3usiness ,anagement (c) 3usiness 'esponsibility (d) 3usiness EnvironmentAns : (d) (4) n +hich country are economic gro+th and income poor1 (a) ,ore developed countries (b) Developing #ountries (c) Developed #ountries (d) 4nder Developed #ountriesAns : (d) (5) 0hat does process o" handing over the management and o+nership o" business and industry/ to private enterprise mean1 (a) .iberali&ation (b) ,oderni&ation (c) Privati&ation (d) ,ergesAns : (c) (6) A"ter independence/ +hich industrial houses has made ma5imum progress1 (a) #ommunication and Electronic(b) Dyes and #hemicals (c) (e5tiles (d) De"ence Ans : (a) (7) A"ter .iberami&ation and )lobali&ation/ +hich sector has increased opportunities1 (a) Public Sector (b) Private Sector (c) 6oint Sector (d) -inancial SectorAns : (b) (8) At the end o" +hich century/ the ndia economy su""ered the burned o" debts1 (a) B@th (b) BIst (c) IJth (d) ICthAns : (a) (9) n +hich sector do +e "ind the e""eciency o" private sector and capital investment o" )overnment1 (a) Public Sector (b) Private Sector (c) 6oint Sector (d) *on$)overnment SectorAns : (c) (10) A"ter +hich year the .iberali&ation/ Privati&ation and )lobali&ation re"orms +ere introduced1 employment

(a) IJLK

(b) IJK@ 3

(c) IJKJ (d) IJJIAns : (d) (11) 0hich industry +as nationali&ation done in ndia a"ter independence1 (a) #hemical (b) #loth (c) 'ail+ay (d) (oysAns : (c) (12) A"ter the implementation o" )lobali&ation +hich sector has made progress in the last I@ years1 (a) Social (b) Political (c) #onsumer (d) ndustrialAns : (d) (13) n +hich year ,'(P Act +as passed1 (a) IJL@ (b) IJLI (c) IJLB (d) IJLCAns : (a) (14) 0hich act +as passed in ndia "or restricting the accumulation o" industrial +ealth and monololy1 (a) ,'(P ActAns : (a)
(15)

(b) -E'A

(c) -E,A

(d) ndustrial Development 'egulative

n +hich "ield o" +or!/ the business process o" outsourcing +as the most note+orthy1 (b) Scientists

(a) Political

(c) Mouth 0or!ers and E5pert (d) EngineersAns : (c) (16) 0hich "actors play an important role in deciding business structure1 (a) Economic "actors (b) Society (c) Shareholders (d) nvestorsAns : (a) (17) State the e""ect o" environment la+ in gro+th o" business. (a) 3usiness gro+s
(18) 0hich

(b) 3usiness does not gro+

(c) 3usiness environment maintains (d) 3usiness is not a""ectedAns : (b) economic system is prevailling in ndia1 (b) Socialism (a) #apitalisms

(c) ,i5ed (d) DictatorshipAns : (a) (19) 0hat is included in the meaning o" +ider sense o" society1 (a) )roup o" people (b) Social institutions (c) (raditions (d) Social ScienceAns : (a) (20) 2o+ do people o" ndia get their rights1 (a) (hrough parliament (b) (hrough President (c) (hrough ndian #onstitution (d) -rom their o+nAns : (c) (21) n ho+ many parts 3usiness Environment can be divided1 (a) (+o (b) (hree (c) -our (d) -iveAns : (a) (22) n +hich type o" country do you "ind the possibility o" economic development1 (a) Developed (b) 4nderdeveloped

(c) Developing (d) *on$DevelopingAns : (a) (23) 0hat happens +hen the demand "or lu5ury goods increases1 (a) ncrease in price (b) Depression in mar!et (c) Advertisement increases (d) 4ne%ual distribution o" incomeAns : (d) (24) State the e""ect o" converting people o" country "rom agricultural to industrial sector to service sector1 (a) 3usiness opportunities e5pand (c) 3usiness opportunity remains same decreases Ans : (a)
(25) 0hich

(b) 3usiness pro"it increases (d) 3usiness opportunity increases or

"actor o" business environment a""ects the business1 (b) ndirect

(a) Direct

(c) Direct and ndirect (d) Direct or ndirectAns : (c) (26) 0hat +as organised +ith the purpose o" preparing a plat"orm "or trading in the +hole +orld1 (a) -E,A (b) -E'A (c) 0(O (d) )A((Ans : (a) (27) 0hose object is to ta!e international trade to+ards "ree trade1 (a) -E'A (b) 0orld 3an! (c) -E,A (d) )A((Ans : (d) (28) 2o+ is the act o" restricting accumulation o" industrial +ealth and monopoly !no+n1 (a) -E'A (b) 'DA (c) E-,A (d) ,'(PAns : (d) (29) 0hat is included in internal "actor o" business environment1 (a) Social "actor (b) Employee (c) Economic "actor (d) Political "actorAns : (b) (30) #onsumers do not li!e certain products a"ter sometimes that bene"it means... (a) Si&e opportunity
(31)

(d) 3usiness environment

(c) Environment "or continous learning (d) >no+ing 'is!Ans : (d) " there is stability in a country/ +hich companies are attracted to invest in it1 (b) Public (a) Private

(c) ,ultinational (d) 6oint SectorAns : (c) (32) 0hich samples o" "oreign health centres are sent to ndia "or medical test1 (a) 3lood$4rine (b) >idney (c) S!in (d) 3oneAns : (a) (33) A"ter independence/ in +hich sector have ndian industrial houses made more progress1 (a) n"ormation and electricity area (b) (e5tile area (c) De"ence area (d) #olour$chemical areaAns : (a)

Chapter!1$ Q.1 Multiple Choice Questions (Marks 1 (1) 0hat

is involved in the root o" human rights1 (b) Social traditions

(a) )overnment la+

(c) ,onopoly (d) 2uman dignityAns : (d) (2) An arrangement made "or the citi&ens o" the +orld to enable them to live a digni"ied li"e is.......... (a) Social responsibility (b) nternational (raditions (c) 4nderstanding (d) Provisions "or 2uman 'ightsAns : (d) (3) 0hen a businessman desires to earn %uic! and more pro"its.......... (a) (rade unions are "ormed (c) ,otivation o" employees
(4) 0hat

(b) Ethical standards are not observed (d) E5penditure increases Ans : (b) (b) Political

type o" responsibility is there +hile giving recognition to trade union1

(a) .egal

(c) Direct (d) SocialAns : (a) (5) According to 4*O/ human relation +as accepted as..........responsibility. (a) -ormal (b) n"ormal (c) Social (d) Political Ans : (a) (6) A business unit can sustain itsel" in the competition i" its price is.......... (a) .o+ (c) 'uctuating (7) H.... guides human conduct. (a) Ethics (b) #ompetitive (d) 2ighAns : (b) (b) Social Science

(c) Economics (d) Political Science Ans : (a) (8) (he concept o" social responsibility is.......... (a) #ompulsory (b) 9oluntarily (c) *ecessary (d) Accepted Ans : (d) (9) n +hich year/ a universal declaration o" human rights +as made1 (a) IJKE (b) IJEK (c) IJJ@ (d) B@@@ Ans : (b) (10) (he main purpose o" shareholders and investors behind investing money is to get.......... (a) Ade%uate return (c) 'egular return (c) ,a5imum return (d) 3onus Ans : (a) (11) A business unit should provide..........%uality o" products to consumers. (a) .o+ (b) 2igh (c) )eneral (d) ,ediumAns : (b) (12) 0hat is the responsibility o" the business that neglects the environmental value1

(a) #ompromise

(b) 3ride

(c) .oc! out (d) Applying to the industrial ministerAns : (c) (13) 0hat type o" social responsibility is there "or a business to provide pollution "ree environment in the society1 (a) Economic (b) Political (c) ,oral (d) #onditionalAns : (c) (14) t is the..........responsibility o" business not to underta!e any activity that breaches human rights. (a) .egal (b) Economic (c) Social (d) PoliticalAns : (c) (15) ..........is at the base o" human rights. (a) 'eligion (b) 2onesty (c) 4nnecessary pride (d) 2uman dignityAns : (d) (16) 0hich institute in IJEK/ declared "irst the human rights1 (a) 0(O (b) 4* #E(c) 4*O (d) 02OAns : (c) (17) ..........is providing goods and services at right time/ at right price at right place/ (a) Social responsibility o" business to+ards #onsumers (b)Social responsibility o" business to+ards Employees (c) Social responsibility o" business to+ards nvestors (d) Social responsibility o" business to+ards )overnmentAns : (c) (18) ..........are "ormed by employees to present their problems to the management/ (a) .a+yers (b) 'ally (c) (rade 4nions (d) Stri!esAns : (c) (19) " the business does not sho+ any a+areness o" environmental values/ in the long run.......... (a) Production deteriorates (b) .oss to the building (c) E5istence is in danger (d) .oss increasesAns : (c) (20) 0hich type o" responsibility o" business motivates it to provide education and health care1 (a) (o+ards consumers (b) (o+ards creditors (c) Society ? Public at large (d) (o+ards debtorsAns : (c) (21) ..........is supreme in business. (a) O+ners (b) Employees (c) #onsumers (d) nvestorsAns : (c) (22) ..........is at the base o" business unit. (a) Planner (b) Promoter (c) Employees (d) nvestorsAns : (c) (23) ..........is main source o" income.

(a) -oreign e5change

(b) (a5es

(c) Pro"it o" Public Sectors (d) SecuritiesAns : (b) (24) *ot to give the misleading advertisements is..........responsibility o" the business. (a) Social (b) 'eligious (c) ,oral (d) EconomicAns : (a) (25) 0hat is the position o" business in the society1 (a) (rustee (b) Agent (c) Salesman (d) ServantAns : (a) (26) 2o+ many alternatives are there to bring ethics into business1 (a) (+o (b) (hree (c) -our (d) -iveAns : (a) (27) 2o+ many elements o" environment are there1 (a) (+o (b) (hree (c) -our (d) -iveAns : (c) (28) 0ho is li!e "oundations stone to sustain in business1 (a) #onsumers (b) Employee (c) nvestors (d) )overnmentAns : (c) (29) 0hat is not included in the levels o" social responsibility o" business1 (a) Economic 'esponsibility (b) Political 'esponsibility (c) Ethical 'esponsibility (d) legal 'esponsibilityAns : (b) (30) 2o+ is the responsibility o" business o" maintaining in environment identi"ied1 (a) Social (c) Economic (b) 'eligious (d) EthicalAns : (d)