J EROME C HILDS

Fairfield, CA jeromechilds74@yahoo.com Home: (707) 673-2031 Cell: (510) 708-1892

DIRECTOR OF OPERATIONS
Catalyst for driving operational efficiency, capturing revenue, increasing market competitiveness, and accelerating sales and revenue growth in competitive healthcare markets. Multifaceted business leader with a time-tested record of leading successful organizational development initiatives for an industry-leading healthcare provider. Highly adept at integrating people, processes, and technology to transform complex business challenges into focused solutions for enhancing efficiency, driving down costs, increasing market competitiveness, and maximizing financial performance. Consistent performer who steps up to new challenges, leads by example, and takes full ownership for results. Backed by strong academic and professional credentials that include an MA in Public Administration. Additional competencies include: Strategic Business Planning & Execution Procurement / Supply Chain Management Client & Vendor Relations Data & Documentation Management IT Systems Implementation Team Building, Leadership & Development Process Reengineering & Streamlining Project Management Cost Cutting & Revenue Enhancement Supplier Negotiations

S ELECTED C AREER A CC OMPLISHMENTS

Established new Revenue Management Business Unit that captured millions of dollars in lost revenue through identification of previously unidentified items, which facilitated accurate billing. Collaborated on implementation of a $1 billion electronic medical records system that enabled compliance with protected health information/patient privacy requirements in the Northern California region. Captured $6 million in cost savings for a $140 million medical group call center project by analyzing physician time efficiency and recommending solutions to optimize performance. Initiated and led Regional Data Governance Committee to standardize data management, leading to the implementation of a PeopleSoft Financial System integrating finance, A/P, and procurement functions. Completed $21 million procurement at $3 million under budget for KPs first facility expansion in San Francisco in 30 years.

P ROFESSIONAL E XPERIENCE
LIFESAVER APP GROUP, LLC, Sedona, Arizona
A managed health records company that compiles, organizes, and archives medical records and other critical client information on its secure website, which is immediately available via personalized Emergency Medical Identification Card.

Sales Director, California Region 2012 to Present As a key member of sales leadership team, hold full autonomy for leading the business development and sales strategy for California market, supporting the launch of new Lifesaver Personal Health Record application. Identified and established key contacts with the top strategic groups in the market that include: State Medicare/Medicaid Directors, Nursing Homes, Home Health Agencies, and State Disaster Planning Officials.

KAISER PERMANENTE MEDICAL CARE PROGRAM, Oakland, California

Integrated managed care consortium with 8.8 million members across 8 regions throughout the United States.

Manager, Regional Procurement Data Management 2007 to 2011 Directed departmental operations supporting 50 medical centers throughout the Northern and Southern California regions. Managed the Procurement Match Exception, E-Procurement, Corporate Item Master, Project Management, and Revenue Capture & Management divisions, overseeing a staff of 14 direct reports, including unionized administrative staff, and an operating budget of $1.2 million.
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Captured millions of dollars in lost revenue by establishing a new Revenue Management Business Unit that incorporated 2500+ new implant and supply items into the clinical database, enabling identification of previously undocumented items. Reduced 2011 procurement match exceptions by 90% over prior year by closing out 20,000 items, reducing the number of vendor credit holds, and strengthening supplier relationships. Updated 140,000-item corporate master purchasing list with accurate data, Engineered the introduction of PeopleSoft Financial System Southern California region, which enhanced the companys competitive position within the industry. Assistant Regional Project Procurement Lead 2006 to 2007 Promoted to manage the procurement of surgical, anesthesia, and patient monitoring equipment for distribution to national facilities hospital expansion projects in Northern California, which included reviewing the quality assurance of purchasing actions of 8 buyers. Ensured on-time delivery of medical capital equipment by educating team members on product specifications and managing long lead times. Instituted cost controls, as part of a corporate cost reduction plan, which lowered purchasing expenditures by $250,000. Epic Application Coordinator 2005 to 2006 One of three Epic Application Coordinators on implementation team for a $1 billion electronic medical record (EMR) system, Kaiser Permanente Health Connect, required for complying with HIPPA requirements for protected health information and patient confidentiality. Collaborated in conceptualizing and building the interface and rolling out the system throughout the Northern California region. Directed Digital Release Management project that included 133 product enhancements and features for upgrading new release version of Epic ADT (admission, discharge, and transfer). Instrumental to teams recognition for outstanding project work by senior leaders. Project Managerial Consultant 2001 to 2005 Led projects and initiatives for development of business processes, information architecture, and strategic data management, which included project documentation and issue tracking support for 3 data governance committees. Pinpointed operational overlaps and conflicting priorities across the committees. Collaborated on mapping out strategies that resulted in the delivery of error-free documentation. Identified and resolved 60+ data management issues. Project Lead IT Operations 1999 to 2001 Led 4 Workflow Architects in the design, development, and implementation of automated workflow solutions within IT operations. Reduced number of backlogged claims by 35% for national insurance systems project. EARLIER CAREER SUMMARY AT KAISER PERMANENTE: Progressed through roles of increased responsibility and scope, which included IT Accounts Payable Manager, Project Manager, Regional Startup Purchasing Supervisor, Regional Buyer, and Marketing Representative. E DUCATION & T RAIN ING Master of Arts, Public Administration California State University, East Bay Bachelor of Arts, Human Development California State University, East Bay Certified Medical Billing & Practice Management Professional Claimtek Systems Certified Epic ADT and Prelude Epic University Certificate, Computer Information Systems University of California Extension, Berkeley Certificate, Business Intelligence & Data Warehousing University of California Extension, Berkeley Licensed Insurance Agent specializing in Accident & Health, Property & Casualty, and Life Insurance