TOTAL QUALITY MANAGEMENT

CYCLE TEST II IMPORTANT QUESTIONS PART A

1. What are the benefits of S! ". #efine $ai%en. &. What are the 'riteria for s())*ier se*e'tion! +. #efine SEIRI , SEITON! . What is )artnerin-! .. Whi'h are the /eas(res of 0is)ersion! 1. #efine )ro'ess 'a)abi*it2 3. 4o5 are the /eas(res of 'entra* ten0en'2 (se0 in 6(a*it2 ana*2sis! 7. #ifferentiate8 R(n 'hart an0 Contro* 'hart 19. State the three )hases of :(ran tri*o-2 11. #efine /ean; /e0ian; an0 /o0e 1". What are the ob<e'ti=es of )erfor/an'e /eas(res! 1&. Write abo(t Ma*'o*/ Nationa* Q(a*it2 a5ar0. 1+. Whi'h are the /eas(res of 'entra* ten0en'2! 1 . #ifferentiate bet5een 'ontro* 'harts for =ariab*es an0 attrib(tes 1.. What is the )(r)ose of Pareto 0ia-ra/! 11. What is f*o5 0ia-ra/ 13. List the basi' 1 SPC too*s
PART B

i. E>)*ain :(ran?s @Q(a*it2 Tri*o-2? in 0etai* ii.Write abo(t the Ma*'o*/ Aa*0ri-e Nationa* Q(a*it2 A5ar0 BRan$in- s2ste/ ". #is'(ss on )erfor/an'e /eas(res; its ob<e'ti=es; its 'riteria; an0 e>a/)*es for /eas(re/ents; )resentation te'hni6(es &. E>)*ain in 0etai* abo(t P#SA '2'*e 5ith an e>a/)*e . +. i. Co**o5in- tab*e 'ontains the 0ata on the 5ei-ht of a )*asti' 'o/)onent in -ra/s.
This 'o/)onent is /an(fa't(re (sin- a )*asti' in<e'tion /o*0in- )ro'ess. Mean an0 ran-e 'harts are re6(ire0 to be estab*ishe0 for this )ro'ess. #eter/ine the tria* 'entra* *ine an0 'ontro* *i/its. #ra5 the /ean an0 ran-e 'harts an0 )*ot the =a*(es. State 5hether the )ro'ess is (n0er statisti'a* 'ontro*. If not; ass(/e that the 0e=iation o''(r 0(e to assi-nab*e 'a(ses 5hi'h are re'tifie0 no5. Re=ise the 'entra* *ine an0 'ontro* *i/its. State 5hether the )ro'ess is no5 (n0er statisti'a* 'ontro*. Sa/)*e n(/ber Meas(re/ents D1 D" D& D+ 1 ..& ..+9 ..&" ..&1 " ..+. ..&1 ..&. ..+1 & ..&+ ..+9 ..&+ ..&. + ...7 ...+ ...3 .. 7 ..&3 ..&+ ..++ ..+9 . ..+1 ..+9 .."7 ..&+ 1 ..&3 ..++ .."3 .. 3 3 ..& ..+1 ..&1 ..&3 7 .. . .. ..+ ..+3 19 ..&3 ..+9 ..+ ..&1

ii. What are the inter)retations of 0ifferent sha)es of histo-ra/ i. 4o5 is Pareto ana*2sis 0one! E>)*ain 5ith an e>a/)*e. ii.4o5 is the 'a(se an0 effe't 0ia-ra/ 'onstr('te0! #is'(ss in 0etai* 5ith a 'ase st(02 . i.What are the /a<or benefits of ES i/)*e/entations! E>)*ain ho5 the2 are a'hie=e0! ii.What are the )rin'i)*es of '(sto/er B s())*ier re*ations! 1 3 7 E>)*ain in 0etai* abo(t P#SA '2'*e 5ith an e>a/)*e . E>)*ain abo(t the )ro'ess of Perfor/an'e a))raisa* i.In a nor/a* 0istrib(tion &9 F of the ite/s are (n0er + an0 19F o=er .+. Cin0 the /ean an0 stan0ar0 0e=iation ii.#eter/ine the a=era-e;/e0ian;/o0e;ran-e an0 stan0ar0 0e=iation for the fo**o5in-. #ata8 1.3&;1.71;1.13;1.39;1.3 ;1.31;1.1";1.79