MODEL QUESTIONS

Name of the Paper: MI0007 Time: 2 Hrs. Total Marks: 140

Total no. of questions in each part : PART A = 40 questi !s" PART # = 20 questi !s" PART $ = 1% questi !s

PART A E&'( questi ! '&rries !e )1* +&r,

1. A' B' ' *' +. A' B' ' *' .. A' B' ' *' Adi B. Godrej, !", Godrej soaps puts it, #all corporate stren$ths are dependent on %%%%& Mone( Market Go)ernment People *emand for human resources is a result of demand for the or$ani,ations %%%%% !mplo(ee Products or -er)ices -tructure Beha)iour /hich of the follo0in$ is not a step that the 12 department should follo0 to deal 0ith en)ironmental challen$es3 Proceed carefull( until the impact is clear Take proacti)e measures "4tain and e5amine feed 4ack !)aluate potential costs and 4enefits

PART # E&'( questi ! '&rries t- )2* +&r,s

1. A' B' ' *' /hich are the popular methods of o4ser)ation3 i' ii' iii' i' ii' iii' i' ii' iii' i' ii' iii' 2ank method 6uestionnaire method "4ser)ation !nquir( onfirmation "4ser)ation "4ser)ations Attitude sur)e(s ompan( records "4ser)ations 7nter)ie0 Performance

+. A' B' ' *' .. A'

-ources of 8o4 Anal(sis information are %%%%% i' !mplo(ees ii' -uper)isors iii' "utside o4ser)ers i' !mplo(ers ii' !mplo(ees iii' "utside o4ser)ers i' Go)ernment ii' Mana$ement iii' !mplo(ees None of the a4o)e Alderfer9s moti)ational theor( identifies three $roups of needs )i,: i' Gro0th ii' 2elatedness iii' !5istence

B' ' *'

i' Need for self actuali,ation ii' -afet( needs iii' Ph(siolo$ical needs i' :alance ii' 7nstrumentalit( iii' !5pectanc( None of the a4o)e

PART $ E&'( questi ! '&rries . ur )4* +&r,s

1. Match the term 4elo0 0ith its appropriate definition. Set A 1' Producti)it( +' !ffecti)e .' Trainin$ ;' 1uman 2esource Mana$ement Set # a' The ratio of an or$ani,ation9s output to its inputs 4' Act of increasin$ the kno0led$e and skills of an emplo(ee for doin$ a particular jo4 c' The process of inte$ratin$ the emplo(ees9 needs and aspirations 0ith or$anisational needs d' Producin$ the ri$ht $oods or ser)ices societ( deems appropriate 1' < a', +' < d', .' < 4', ;' < c' 1' < 4', +' < c', .' < a', ;' < d' 1' < c', +' < 4', .' < d', ;' < a' 1' < d', +' < c', .' < 4', ;' < a' An orientation pro$ramme can $o 0ron$ for a num4er of reasons. The 12 department should tr( to a)oid such errors. -ome of them are %%%%% 1. -uper)isors 0ho is entrusted 0ith the jo4 is not trained or is too 4us( +. !mplo(ee is o)er0helmed 0ith too much information in a short time .. !mplo(ee is o)erloaded 0ith forms to complete ;. !mplo(ee is thro0n into action too soon 1, +, ., ; 1 and + onl( + and . onl( +, ., and ; onl(

A' B' ' *' +.

A' B' ' *'

2ead the follo0in$ para$raphs and ans0er the questions: A major trend 0itnessed these da(s is the chan$e in the attitude of =nions to0ards mana$ement, industr(, $o)ernment and the econom(. =nions are 4ecomin$ increasin$l( matured, responsi)e and realistic in their thinkin$ and action. Gone are the da(s of cat>call strikes, 4andhs, $heroes. =nions are reconciled to economic reforms. Their accent is on opposin$ the ad)erse impact of reforms and not the reforms. *iscussion amon$ trade unions circles no0 a da(s is on issues like producti)it(, total qualit( mana$ement, technolo$(, competition MN s, e5ports and the like . The( are no0 takin$ issues like $earin$ up for competition and incu4atin$ a customer friendl( approach. =nions ha)e accepted that there is surplus la4our e)er(0here and the fact needs to 4e shed. The( are, therefore, e5tendin$ cooperation to schemes like )oluntar( retirement, $olden < handshake and the like *epoliticisation of unions is another trend 0itnessed these da(s. =nions ha)e realised the facilit( of such affiliations and are no0 insulatin$ themsel)es a$ainst political influence. The e5perience of politicall( free union is pleasant, reinforcin$ the 4elief that farther the unions are from politics, more ad)anta$eous it is for them: .. A' B' ' *' The -uita4le title to the a4o)e para$raph is %%%%% Trend in Trade =nion Mo)ement *e>politicisation of =nions ustomer ?riendl( Trade =nion Moderate Trade =nions