UNIVERSITI UTARA MALAYSIA COLLEGE OF BUSINESS

COURSE CODE COURSE NAME PREREQUISITE 1.0 SYNOPSIS

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BJMP 5023 OPERATIONS AND TECHNOLOGY MANAGEMENT NIL

The course is designed to expose students toward important aspects in designing products and services as well as the processes that produce them. The course will look into the strategic and operational level of processes that will lead to understanding the operations network and the physical arrangement of the operations facilities, technology and people. Topics of discussion will include the introduction to the design in operations management, design of products and services, process planning and improvement, quality management, supply chain management, materials management and some other infrastructure issues, highly relevant to the OM practices in the organizations. 2.0 OBJECTIVES pon completion of the course, students are expected to! ".# "." ".% understand the role of operations management in the overall $usiness strategy of the firm. acquire knowledge and skills to make effective decision and pro$lem solving apply appropriate tools appropriate for analysis of operating systems of the firm.

3.0

LEARNING OUTCOMES pon completion of the course, students will $e a$le to %.# %." %.% explain the role of operations management in the overall $usiness strategy of the firm. &'", (", )#* utilize operations management theories and techniques to the service sector as well as manufacturing firms &'%, (+, )"* link the operating system with other key functional areas of the firm. &',, (%, )#*

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integrate a range of tools appropriate for analysing pro$lems related to firm operating systems &',, (+, )#* evaluate the key factors and the interdependence of these factors in making decision on effective operating systems. &'-, (", )"* evaluate comparative approaches to operations management in a glo$al context &'-, (%, )#*

4.0

REFERENCES .vans, /. 0., 1 'ollier, 2.(. &"334*. Operations management: An integrated goods and services approach. Ohio! Thomson 5outh67estern. 8ra9ewski, :. /., 0itzman, :. )., 1 Malhotra, M.8, &"334*. Operations management, processes and value chains &;th ed.*. <ew /ersey! (ddison6 7esley )u$lishing 'ompany. Meredith, /. 0., 1 5hafer, 5. M., &"33"*. Operations management for MBAs &"nd ed.*. <ew =ork! /ohn 7iley 1 5ons, >nc. 0aturi, (. 5., 1 .vans, /. 0., &"33+*. Principles of operations management &#st ed.*. Ohio! Thomson 5outh67estern. 0ussell, 0. 5. 1 Taylor, ?.7., &"33%*. Operations management &+th ed.*. <ew /ersey! )rentice @all >nternational. 5lack, <., 'ham$ers, 5., 1 /ohnston., 0., &"33#*. Operations management &%rd ed.*. :ondon! )rentice @all >nternational.

5.0 NO. #

CONTENT TOPIC 1.0 #.# #." #.% #.+ #.,

INTRODUCTION TO OPERATIONS MANAGEMENT The <ature of Operations Management nderstanding Aoods and 5ervices

HOUR 3

'ustomer $enefit packages )rocess value chains Operations Management! @istory and challenge
VALUE CHAINS IN GLOBAL OPERATIONS

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2.0 ".# "." ".%

Balue and supply chain Balue chain design and management Balue chain in glo$al $usiness environment FRAME OR!S FOR OPERATIONS 3

3.0

%.# %." %.% + 4.0

MEASUREMENT The scope of performance 2esigning performance measurement systems for operation Models for organizational performance
OPERATIONS STRATEGY AND COMPETITIVE PRIORITIES

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+.# +." +.% +.+ +., +., 5.0

nderstanding 'ustomer 7ants and <eeds 'ompetitive )riorities 5trategic )lanning Operations 5trategy Operations 2esign 'hoice and >nfrastructure 2ecisions ?uilding the 0ight >nfrastructure TECHNOLOGY AND INTEGRATED OPERATING SYSTEMS

,.# ,." ,.% ,.+ ".0 -.# -." -.% -.+ 4 #.0 4.# 4." 4.% 4.+ 4., 4.; $.0

nderstanding Technology in Operations Technology in Balue 'hains >ntegrated Operating 5ystems ?enefits and 'hallenges of Technology

DESIGNING GOODS AND SERVICES 2esigning Aoods and 5ervices )roduct and )rocess 2esign in Manufacturing 5ervice 2elivery 5ystem 2esign 5ervice .ncounter 2esign DESIGNING MANUFACTURING AND SERVICE PROCESSES )rocess 'hoice 2ecisions )rocess 'hoice in Manufacturing )rocess 'hoice in 5ervices )roduct :ife 'ycle and )rocess 'hoice 2ecisions )rocess 2esign )rocess (nalysis and >mprovement FACILITY DESIGN AND LAYOUT

;.# ;." ;.% D %.0 D.# D." D.% D.+ #3 10.0 #3.# #3." #3.% #3.+ #3., #3.## 11.0 ##.# ##." #" 12.0 #".# #"." #".%

Cacility :ayout 7orkplace 2esign 7ork and /o$ 2esign

SUPPLY CHAIN DESIGN AND LOCATION nderstanding 5upply 'hains nderstanding and Measuring 5upply 'hain )erformance 2esigning the 5upply 'hain :ocation 2ecisions in 5upply 'hains MANAGING QUALITY AND SI& SIGMA ( ?rief @istory of Euality Management nderstanding Euality >5O D333!"333 2esigning Euality Management and 'ontrol 5ystems 5ix 5igma Tools for Euality (nalysis and >mprovement STATISTICAL PROCESS CONTROL Euality 'ontrol 5ystems Coundations of 5tatistical )rocess 'ontrol LEAN THIN!ING AND JUST'IN'TIME SYSTEMS )rinciples of :ean Operating 5ystems :ean Tools and (pproaches /ust6>n6Time 5ystems

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TOTAL ".0 TEACHING METHODS :ectures, case studies and discussion.

42

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ASSESSMENT 'oursework Cinal exam ,3F ,3F