Colin MacDonald

Telephone: (778) 882-1767 Email: colin@macdonald.com

3323 1396 Richards, Vancouver, British Columbia, V6B 3G6
CONSULTANT / PROJECT MANAGER / BUSINESS ANALYST

Highlights

• Accomplished senior analyst with excellent communication, documentation, process, facilitation,

influencing, negotiating and mentoring skills.
• 12 Years experience as an e-business consultant.
• Proven ability to manage web development teams in corporate environments.

Affiliations, Certification & Training

• Certified ScrumMaster (CSM)

• Member of the User Experience Professionals Network
• Vancouver 2010 Winter Olympics Technical Volunteer

Summary of Qualifications
Information Architecture

• Experienced authoring creative briefs, site maps, storyboards and wire-frames, requirements
definitions, functional specifications, hosting and maintenance agreements, user manuals, online
marketing plans and project post-mortems.
• Conducted content inventories and taxonomy assessments.

User Centered Design (UCD)

• Facilitated numerous UCD design sessions using cooperative and participatory methods.
• Experienced with most usability activities such as usability research, usability test planning,
subject matter expert evaluations and usability tests.

Web Strategy

• Comfortable working within ITIL, Agile and LAMP organizations.

• Solid understanding about emerging web technologies including social media and mobile.

Project Management

• Adept at identifying key business strategies to develop and document appropriate requirements.
• Clear understanding of how to balance business objectives with technical capabilities or
limitations.
• Experienced in roadmap activities to prioritize project work.

Business Analysis

• Solid understanding about gathering requirements, traceability matrices and data dictionaries.
• Participated in development of numerous projects as advisor in the area of business and systems
use.

Technology Products and Partnership Knowledgebase

• Proficient with Mac OSX up to and including 10.6, Microsoft XP, 2000, Vista and Office.
• Managed Vista, Citrix, Alteris, Jira, Journyx, Confluence, Subversion and Sophos PureMessage

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product selection and install projects.

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Professional Experience

SENIOR PROJECT MANAGER – CENTRAL 1 11/08 – 05/09

Usability & Best Practices

• Responsible for the development of a web banking / Usability & Best Practices initiative to 300+
Credit Unions and Financial Institutes following Forrester’s Web Site Review methodology.
(Including: Vancity / Coast Capital Savings & Canadian Tire Financial Services)
• Oversaw the identification and gathering of strategic business requirements.
• Created detailed project plans and developed understanding of business processes and product
functionality.
• This project achieved the following key business benefits:
o According to Forrester “MemberDirect® Services is a competitive web banking product
to the big banks.”
o In order to maintain that competitiveness we implemented Forrester best practices to
constantly improve the quality of those services.
o Used Forrester reports, best practices, credit unions and stakeholder input as well as work
previously done on MemberDirect® to determine what areas needed the most
improvement and have the best impact on the end user experience.
• Provided overall leadership to a large project team.

CONTRACTOR – ACCENTURE 04/08 – 07/08

Software License Management Project

• Advisor in the area of web & packaged software license management to BC Hydro.
• Gathered requirements specifications involving web & packaged software assets in excess of $10
million.
• Researched and presented best practices for packaged software license management.
• Supported key stakeholders in the vendor selection process by carrying out research, analyses and
vendor surveys.
• Reviewed, managed and negotiated all vendor contracts.

TEAM LEAD – CITY OF SURREY 09/07 – 04/08

Microsoft Vista Upgrade

• Responsible for web & packaged software application remediation and analysis.
• Provided solution options and recommendations for web & packaged software applications and
hardware in use by the Government that were not compatible with Vista.
• Reported to the Manager of IT and worked closely with the various business units, product
vendors (Dell and Microsoft) and the other Vista Project Leads (Inventory of Software Assets,
Application & Peripheral Readiness, Software Licensing, Application Packaging, Deployment,
Training, Communications and Infrastructure) to analyze, document and coordinate strategic
business objectives.
• Updated the documentation in accordance with Government standards.

WEB MANAGER – POPJAR MUSIC INTERNATIONAL 03/06 – 09/07

Internet Start-up

• Recommended solutions that combined the best elements of the music recording experience with
emerging web / social networking and shared desktop collaborative technologies.
• Managed a team of web developers and graphic designers in the design and implementation of a
web-based subscription management system that enabled musicians to exchange audio samples
from different people from different locations.
• Developed application prototypes and overall web strategy using a 3-year view.

SENIOR PROJECT MANAGER – OLR SERVICES 11/05 – 02/06

Oracle Retail Implementation

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 • Implemented Oracle Retail software products.
• Defined project objectives, scope, timelines, and overall approach.
• Made sure that deliverables met business requirements.
CONTRACTOR – ACCENTURE 02/05 – 11/05
Siberra Corporation

• Worked with Siberra Corporation, a wholly owned subsidiary of Best Buy on several projects with
budgets from $50,000 to $1.5million:
o Analyzed the existing Best Buy IT framework to leverage existing processes and best
practices to service Siberra’s online photo-sharing / social networking operations.
o Produced SOP's, Best Practices, SLA's and Operating contracts.
o Worked with various Best Buy affiliates (including: Yahoo!, Shoppers Drug Mart, Rogers
and Sears) to get their products online through various e-commerce initiatives including
customized storefronts.
• Reported directly to Best Buy’s VP of IT and BIO.

WEB MANAGER – ETEEOFF GOLF SERVICES 05/04 – 01/05

Internet Start-up

• Together with members of EA Sports, PayPal and Sophos PureMessage Solutions Team,
developed a comprehensive web strategy and network marketing affiliate program to manage an
online golf booking and tee time reservation service for more than 25,000 golf web sites.
• Lead a number of web design projects providing Internet services to a variety of golf industry
clients including; ESPN (teetimewatch.com), GolfBC, Westwood Plateau Golf and Country Club,
Big Sky Golf, GolfTeeTimes.com, NorthStar Golf, Golf Holidays/West and Ogio.
• Developed project plans, change orders, impact analysis, RFP responses, proposals and estimates.
• Contributed to new business development as a technical representative.

CONTRACTOR – Accenture 10/02 – 04/04

BC Hydro

• Managed a team of 25 web designers, copywriters, HTML coders, and JAVA developers.
• Introduced strategies using Microsoft web development tools as well and best practices
methodology.
• Assisted in the strategy, design, implementation and documentation of the Accenture Business
Services for Utilities Intranet.
• Conducted a market analysis for the adoption of an e-learning management system for the utility.
• Made sure that deliverables met business requirements.

Education

1989 MBA Western

1984 CGA - Completed 3rd Year Ottawa University
1978 Certificate in Computer Music Carleton

• Supplemented with many computer courses, seminars and conferences over the years.

Achievements

• Former Canadian Youth Entrepreneur of the Year.

• Association of Collegiate Entrepreneurs 1989 A.C.E. Award winner.
• Opened Canada’s first compact disc retail stores.
• Achieved Canadian National Tennis ranking in both singles and doubles.

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References

• Michael Godin 604-584-5669

• Mike Kucinskas 604-828-9312
• Eileen Iverson 778-846-6035

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