Cheryl Guyman cherylguyman@yahoo.

com Rockbridge, OH 43149, 740-279-5056

PROJECT MANAGEMENT AND QUALITY IMPROVEMENT SPECIALIST

Goal-oriented project management and quality improvement professional with extensive experience in the healthcare field. Supports teams via strong training methods and the provision of the resources necessary to excel in assigned tasks. Possesses ability to develop and implement key strategies with regard to finances, training, administration, and other initiatives. Dedicated to creating a positive work environment and leveraging the technology and resources necessary to make every project a success. Devoted to continual professional development and the building of strong, effectual teams. CORE COMPETENCIES Project Management ~ Quality Improvement ~ Team Leadership ~ Human Resources ~ Training Process Management ~ Operations Management ~ Financial Management ~ Strategic Planning Strategic Partnerships ~ Insurance and Case Management ~ Long-Term Care Reimbursement Accurate Documentation ~ Policy & Procedure Development ~ Change Management PROFESSIONAL EXPERIENCE Independent Project Management 6/2013 9/2013 Conducted a confidential competitive audit for an insurance company. Ohio KePRO Quality Improvement Project Leader (laid off due to workforce reduction) 8/2011 3/2013 Coordinated quality improvement projects for participating healthcare organizations; exceeded project goals identified by the Centers for Medicare and Medicaid Services under the Affordable Care Act resulting in improved quality of patient care. Collaborated with healthcare organizations to provide technical guidance on systems development and quality improvement methodologies. Coordinated administration of employee satisfaction surveys developed by the Agency for Healthcare Research and Quality, resulting in the creation of targeted and comprehensive employee satisfaction programs. Planned and presented state-wide educational webinars, teleconferences and publications on leadership, quality improvement methodologies, and safety initiatives. Interim Administrator/Consultant 2/2005 08/2011 Operations - provided primarily interim administrator services in long term care facilities ranging from 100 to 150 beds with 100 to 150 employees. Five of the 6 facilities included outpatient clinics. Successfully analyzed business processes and implemented programs which improved efficiency and effectiveness of systems. Implemented comprehensive customer service programs which resulted in significantly improved patient, family, and employee satisfaction scores.

As administrator, successfully managed day-to-day operations of each facility with minimal oversight. Responsible for all aspects of each operation including delivery of patient care, development of operational and capital budgets, financial control, business office (accounts payable, accounts receivable, payroll), legal compliance with all applicable regulations (federal, state, OSHA, Wage and Hour, Generally Accepted Accounting Principles, etc.), plant operations, environmental services, community relations, medical staff, therapy, dietary, education, etc. Developed Quality Improvement Program in each facility consistent with state, federal, and Joint Commission criteria resulting in improved clinical metrics. Supervised hiring, training, and retention of employees with a strong focus on customer service. Pickaway Manor and Studio 9/2003 2/2005 Administrator Managed a 100 bed skilled nursing facility and 23 bed assisted living facility; supervised 120 employees, Improved census from the low 80s to the high-90s and exceeded financial goals by 25 percent. Reduced accounts receivables from over $2 million to approximately $500,000. Developed and managed a separate unit serving orthopedic and chronic wound patients. New program resulted in exceeding both clinical and financial goals. Mayfair Subacute, Rehabilitation, Assisted Living And Retirement Center 1/1991 9/2003 Executive Director Managed all aspects of a 100 bed skilled nursing facility and 92 unit apartment complex offering independent and assisted living and an outpatient therapy clinic. Supervised 185 employees. Responsible for all aspects of the operation including development of operational and capital budgets, financial control, business office (accounts payable, accounts receivable, payroll), legal compliance with all applicable regulations (federal, state, OSHA, Wage and Hour, Generally Accepted Accounting Principles, etc.), plant operations, environmental services, community relations, medical staff, therapy, dietary, education, etc. Consistently performed in the top ten facilities (out of approximately 265 facilities). Developed human resource policies, employee handbook, orientation program, ongoing educational program including new regulations, wage and benefit programs, etc. Implemented Client Driven Quality Improvement System - First Life Care facility to become Joint Commission accredited - received accredited with commendation" for both the initial survey and subsequent two triennial surveys. Managed internal compliance program. Managed two major renovation projects. EDUCATION Master of Business Administration University of Missouri-Columbia Master of Science Computerized Healthsystems, University of Missouri-Columbia Bachelor of Science - Foods and Nutrition, California State Polytechnic University Pomona Dietetic Internship Yale School of Medicine