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AJAY KUMAR TIWARI

E-Mail: ajay250206@yahoo.co.in/tiwari.ajayk@gmail.com
Mobile: +91 987 310 7822
B.Com with around 4+ years of experience in Finance Accounting, Closing & Reporting with
knowledge of Computers, Seeking a challenging position in my field of experience, in a
competitive and growth oriented environment. The position must be challenging and
have the capacity of allowing personal development through learning and
experience.
Professional Synopsis

 Over 4 years’ experience in Corporate Finance, Operations & Process Management, Transitioning the
Process from USA, Client Servicing and Team Management in KPO/BPO, Service and Finance industry.

 Currently employed with OSC Export Private Limited


 Proficient in running successful process operations & experience of developing procedures, service standards
for business excellence.

 Experience in My SAP R/3 and Oracle, transitioning of Finance and Accounts of Procurement to Pay, Process
mapping and designing, Division of responsibilities, Preparing of SOPs, Preparing Opex Documents.
 Resourceful at maintaining relationship with clients to achieve quality product and service norms by
resolving their service related critical issues.
 Possess excellent interpersonal, communication and organisational skills with proven abilities in training &
development, customer relationship management and planning.
 Account Closing and Month End Reporting.
Core Competencies

Corporate Finance
 Managing the overall functioning of processes, identifying improvement areas and implementing adequate
measures to maximize customer satisfaction level.
 Controlling in process issue such as client escalation, team absenteeism, management reporting and
auditing invoices.
 Overseeing all remittances including Letter of Credit, Import Bills, Export Bills, Remittances, SWIFT
Operations, remitting monthly premium on accounts, etc.

Process Management
 Mapping clients’ requirements and coordinating in developing & implementing processes in line with pre-set
the guidelines.
 Monitoring the processes, identifying improvement areas and implementing adequate measures to maximise
customer satisfaction level.
 Preparing MIS reports & other statements with a view to apprise management of the process operations and
assist in critical decision-making process.
 Setting out quality standards for various operational areas, ensuring a high-quality customer experience,
while adhering to the SLAs and work processes.
 Creating awareness for driving the process improvement strategy & methodology; ensuring maximum
operational efficiency.

Client Servicing
 Managing service operations for rendering and achieving quality services; providing first line customer
support by answering queries & resolving their issues, ensuring minimum TAT.
 Assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the
associates on improvements and achieving higher customer satisfaction matrices.
 Meeting client for gathering recruitment requirement, shortlisting resumes and arranging Interviews.

Team Management
 Leading, training and monitoring performance of the team members for maintaining excellence in the service
operations.
 Creating and fostering a healthy environment which facilitates high performance of team members and
accomplishments of organisational goals.
 Preparing Month-End Log sheet for each office and publish them to Client on monthly basis.
 Preparing Utilisation report for resource utilization and job allocation on monthly basis.
 Maintaining Matrix for Process failure and success percentage.
Employment Scan

Since March 09: OSC Export Pvt. Ltd Gurgaon


Senior Account Specialist in Account Closing and Management Reporting

Accountabilities:
 Meeting with corporate customer, enquiring their financial requirements and preparing Business Call Report.
 Preparing month-end prospect list of clients and the progress made on the last month’s prospect list.
 Preparing Balance sheet Reconciliation & Inter-company reconciliation on monthly basis.
 Preparing Accrual and Prepayment for Recurring, IT and GL Expenses on Monthly basis.
 Preparing Budget Holder Review to check the variance in P & L actual vs. Budget expenses.
 Preparing Bank reconciliation on daily and monthly basis.
 Preparing JEs for Inter-company settlement and Bank Charges.
 Doing World Firm reporting for reconciliation between transactions recoded in the books of Global Share
Service Centre and Local Office.
 Preparing necessary JE for Error posting and other variance.
 GL account analysis for Miss Posting, Prepayment, Accruals & other reconciliation.
 Cash Target, Aged Debt & WIP Reports and Bad Debt Provision Analysis and Reporting.
 Upload Keystone file to Oracle and Preparing Control account reconciliation on Monthly basis.
 Cost and Mass Allocation on Monthly basis.
 Run Bank Revaluation, Debtors and Creditors Revaluation on Monthly basis and Preparing Unrealised
Exchange and Gain Loss report with booking a necessary JE for Gain/Loss in currency conversion.
 Preparing Daily report for London and Publishing to all partners, shareholders and relevant employees.
 8 Month Disbursement Analysis and other Account closing and month End reporting activities.
 Preparing other Keystone and Hyperion activities.
 Preparing and Publishing all the reports on line on Intranet after finalisation.
 Preparing Month-End Log sheet for each office and publish them to Client on monthly basis.
 Preparing Utilisation report for resource utilization and job allocation on monthly basis.
 Maintaining Matrix for reports failure and success percentage.

Highlights:
 I have received a Spark award (spot award) for best performance within two months.

Dec’06 to Nov’08 : Genpact, New-Delhi


Process Associate/SME

Accountabilities:
• Handling all the key aspects of Accounts Payable for the Global client.
• Performing as a Supervisor in Non-Po Invoice Processing.
• All the financial activities are performed under Sarbanes Oxley Act, 2002 (SOX control).
• Managing the overall functioning of processes, identifying improvement areas and
implementing adequate measures to maximize customer satisfaction level.
• Promptly handling mails from Customers related to process and wowing them.
• Leading the Group members and building teamwork.
• Preparing and forwarding daily report to the superior depicting the progress of work.
• Handling in bound and out bound calls to client and vendors as per process requirements.
• Auditing the invoices.
• Checking Miss posting in GL account, Charge number and preparing rectification JEs.
• Validation of invoice entries with Purchasing Manual and Corporate Financial Instruction.
• Preparing Purchasing violation reports on monthly basis and publishes them to relevant
department.
• Preparing reports for Invoice in hold and Problem solving and initiating corrective action.
• Preparing performance report for the entire individual as per guidelines by internal
Management and HR team.
• Taking initiative to resolve the conflict between team Members and creating a healthy
environment in team.
• Preparing Variable incentive Contribution for entire team members as per their performance.
• Preparing Accrual JE for Accounts Payable.
• Reconciliation of Accounts Payable Accounts.
Highlights

 I have in Knoxville, TN USA for 3 Months for transitioning the Non PO process of Kimberly Clark.
 Presenting the process flow with the help of power-point and Flow Chart for better understanding of process.
 Contributed three lean ideas for process improvement and smoothing the flow of process.
 Received two Top gun Award and one Process excellence Award.
 Received two best Lean Ideas Award.

Nov ’04 to Nov’06 – Singur Cold Storage Pvt Ltd, Collate


Process Expert / Senior Account Executive

Accountabilities:
• Computerized & Manual:- Cash Book, Bank Reconciliation Statement, Ledger, Sales & Purchases Book
with tracking number, Journal, Trial balance and Balance sheet.
• Debit – Credit notes.
• TDS for Contractor & Sub-contractor, TDS return, Issue of 16A certificate to the suppliers.
• Preparing MIS, Final Accounts, Fund Flow Statement and Cash Flow Statements.
• Coordinating with bank for reviewing of credit limits.
• Finalization of Balance Sheet.
• Overseeing all remittances including Letter of Credit, Import Bills, Export Bills, Remittances, SWIFT
Operations, remitting monthly premium on accounts, etc.
• Preparing Stock report (In and Out) on Daily Basis.

Highlights:

• Receive best performance Award.


• Receive two promotions within 9 months from Data Entry Operator to Accountant.
• Prepared an excel sheet by inserting various formulae to get the desired MIS.
• Have been praised many times for excellent MI prepared with innovative ideas.
• Streamlined the book keeping system.

Scholastics
• Diploma in MBA (Finance) from ICAFI University August 2009.
• Bachelor Degree in Commerce from University of Calcutta in 2003.
• Higher Secondary from Gyan Bharti Vidyapeeth (W.B.C.H.S.E)
• Matriculation from Howrah Hindi High School (W.B.B.S.E)

Professional Enhancements
 Fundamental of Accounting
 Advance level Excel Training
 Sarbanes Oxley Act, 2002
 Six Sigma Green Belt online training
 Team Fitness
 Time Management
 Lean trained and Certified

IT Skills
ERP : SAP R/3 FICO, Oracle.
Packages : FACT, Tally 5.4, MS Office 2003, Hyperion.

Personal Dossier
Date of Birth : 20-04-1982
Address : 8/3, Indira Vikas Colony, New Delhi= 110009
Father : Sri Babban Tiwari
Marital Status : Single
Nationality : Indian
Passport Details : F9532857. (With Valid 10 yrs B1 US Visa)
Gender : Male
Languages Known : English, Hindi and Bengali
Reference : Will be available upon request

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