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BM/APR 2009/MGT420

UNIVERSITI TEKNOLOGI MARA FINAL EXAMINATION

COURSE COURSE CODE EXAMINATION TIME

PRINCIPLES AND PRACTICE OF MANAGEMENT MGT420 APRIL 2009 3 HOURS

INSTRUCTIONS TO CANDIDATES 1. 2. This question paper consists of seven (7) questions. Answer only five (5) questions in the Answer Book. Start each answer on a new page. Do not bring any material into the examination room unless permission is given by the invigilator. Please check to make sure that this examination pack consists of: i) ii) the Question Paper an Answer Booklet - provided by the Faculty

DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO

This examination paper consists of 3 printed pages
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BM/APR 2009/MGT420

QUESTION 1 a) Distinguish among the three levels of managers in terms of the skills required and activities involved. (14 marks) Briefly explain why management is important. (6 marks)

b)

QUESTION 2 The evolution of management thoughts will keep evolving in the future due to recent trends relating to concern for diversity within the workplace, continuing globalization and quality. As a manager, discuss these future issues and how they would affect further development of management thought. (20 marks)

QUESTION 3 Two-Factor Theory of motivation suggests that people's satisfaction and dissatisfaction are influenced by two independent sets of factors. Discuss the factors and state in what ways they are different from Maslow's needs hierarchy. (20 marks)

QUESTION 4 Explain the following elements of organizing: a) b) c) d) Line authority versus staff authority Scalar principle Narrow span of control versus wide span of control Centralization versus decentralization (20 marks)

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BM/APR 2009/MGT420

QUESTION 5 It is becoming common for organizations to test their employees for drug use, conduct undercover surveillance of their employees, and engage in computer monitoring. In your opinion, what is the rationale of implementing such organizational controls? State some ethical dilemmas or issues needed to be addressed by the managers. (20 marks)

QUESTION 6 a) Product factors and service factors are common ways of assessing quality needed by customers. Discuss. (10 marks) Explain the roles of benchmarking and quality circles in enhancing Total Quality Management. (10 marks)

b)

QUESTION 7 Elaborate four common barriers to effective planning and explain four ways to reduce these barriers. In your opinion, which is the most common and difficult barrier to solve? Why? (20 marks)

END OF QUESTION PAPER

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