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The 13th Annual

The whole conference was awesome with lots of networking opportunities


Diane Francisco, Covance

The only must attend event in the process calendar


60,000+ PEX Network members
that you can join to start networking with before the Summit

Buena Vista Palace, Orlando, FL 16 - 20 January 2012

20%

Register before 25 th Novembe to save up r to

4,000 Years of combined attendee PEX experience


Presentations and Discussions

3000+ Past attendees 100+ Hours of PEX Training, 70+ Sponsors & Partners 50+ Leading edge speakers 15 Additional Workshops 7 Coveted Awards 4 Jampacked Days 4 Dedicated Streams 2 Days dedicated to C-Suite
Discussion

The worlds largest and original process meeting in PEX Networks Global Summit & Awards Series: Where the Process Community shapes its future
Be part of the next evolution. 5 days of unique content to drive competitive performance & strategic transformation through sustainable process improvement, management and innovation.

sharing at all levels of the PEX Journey

BPM
LEAN

STRATEGY

PERFORMANCE
Presented by:

SIX SIGMA
Platinum sponsor: Associate sponsors:

Featuring:

2 Days of CPP training 1 Specialised Site Visit 1 Vendor World Series to meet the
providers of the future

1
Book Now!
Phone: 1-800-882-8684 +1 646 378 6026 Email: enquire@pexnetwork.com

PROCESS EXCELLENCE WEEK

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PROCESS MANAGEMENT, IMPROVEMENT & INNOVATION COLLIDE A FOUNDATION FOR SUCCESS IN UNCERTAIN TIMES!
The next evolution in process centric strategies is emerging. New approaches and techniques are fusing together to help organizations worldwide respond to emerging challenges that the increasingly customer-centric and fast moving business climate is presenting. Historical quality, process and operational strategies are being updated and re-invented as we speak. The question is - how does your process strategy need to develop over the next few years to stay up to date, relevant and agile? And on a more personal level, how do you need to update your skill sets and personal vision of excellence to drive this throughout your organization? This year the Process Excellence Network is excited to invite you to join the debate and ensure that youre at the cusp of this new wave of process strategy development by joining our annual community meeting for all process leaders in North America. Whatever your discipline, experience or seniority, youll nd a wide choice of sessions, discussions and visionary thought leadership designed to help you adapt and drive increased ROI from a combined process framework. Take a look over the 5 day agenda enclosed, covering 6 principle themes designed to underpin your critical development needs: Process Management: Ensure sustainability and process control across the organization by building a global business process management q framework to drive and support on-going excellence Process Improvement: Take the application of traditional Lean and Six Sigma toolsets to new heights with the freshest applications on w the block Process for Innovation: Move from improve to design in order to support critical product, service and process innovation and enable e optimal growth Strategy & Performance: Ensure that your global processes and operations are truly aligned with your organizations short and long-term r strategy for maximum ROI People & Change: Underpin process excellence with the right people dedicated to your change strategies, embed process as business as t usual and move towards a new high performance organizational model The Customer Experience: The customer is the lifeblood of any business and cannot be ignored. Make sure that your process strategies y earmark your business as exceptional in your customers eyes To help you nd your way through the maze of process approaches, make sure you dont miss the return of Summit exclusives, such as the Process Improvement Visionary Council, the PEX Vendor World Series, the Process Excellence Awards & now two invite only Corporate Leaders Boardrooms, as well as this years hand selected inspirational thought leaders. Take a look at page 3 for the 2012 keynote line-up With over 13 years of history, supported by the worlds fastest growing global Process Excellence network, you simply couldnt nd a better forum to expand your horizons and meet with like minded leaders also grappling with the next evolution in process centric strategies. Its the chance to inspire and unite as a community in our search for excellence I hope you and your team can join us!

If you are a PEX network member or a past attendee to any of the PEX Network Summit series you can now take advantage of the special PEX network package giving you pre-and post Summit content completely free!

ARE YOU A PEX NETWORK MEMBER? GOOD NEWS!


Visit www.PEXWEEK.com for more details

www.pexweek.com

Be inspired with 2012 PEX WEEK leadership insights like never before.
THE PEAK PERFORMANCE CHALLENGE
Jim Steele is truly one of the most charismatic presenters in the business world today. Addressing organizations throughout the globe, Jim has the proven ability to deliver material that inspires, educates, and entertains. He is fascinated by the nature of peak performance and what to do to get this level and sustain it. So much so, that he has spent much of the last decade working with highly successful individuals from business and sport, seeking to understand not just what makes these people tick, but what makes them tick so much faster, stronger and longer. The question is, How does your individual performance stack up?

TAKE STOCK OF THE NEXT EVOLUTION IN PROCESS STRATEGIES


Brad Power is a researcher in process innovation. His current research is on sustaining attention to process management. Previously working closely with Michael Hammer & Tom Davenport on the theory of Business Process Re-engineering and develop some of the founding concepts Brad now focuses his research on new and emerging models for process centricity as well as sustainability. He is currently conducting research with the Lean Enterprise Institute.

UPDATE YOUR MANAGEMENT STRATEGY FOR THE 21ST CENTURY


Dr. Robert W. Swaim was a colleague and personal friend of Druckers for nearly thirty years and worked with him for ve years prior to his death to develop both the Drucker EMBA and Executive Development Programs that are now offered in China. He is no doubt the foremost authority in Asia on Druckers work and attempts to relate Druckers well known concepts to todays present uncertain environment and at PEX Week, to the process industries. Dr. Swaim also expands on these views in his new book that was released in 2010, The Strategic Drucker: Peter Druckers Strategies for Business Growth.

DISCOVER THE TRUE NATURE OF PROCESS MATURITY


Join PEX Network partners, Forrester Research for new insights into the current state of process maturity globally as well as an evolving model for excellence. This year Connie Moore kick starts the Week by focusing your mind on key areas for process development and broadening your perspective son the journey to get there. Drawing on research from both Forrester and PEX Network this is a critical session for all process leaders.

GET CUSTOMER CENTRIC WITH OUTSIDE-IN


Steve is one of industry's noted experts in Advanced Business Process Management (BPM) and Performance transformation. As a co-founder of www.bpgroup.org in 1992 Steve developed the worlds rst and premier network for Business Process Management & Performance professionals. A noted leader Steve works as a mentor, coach and consultant and has helped pioneer through research and hands-on exposure to the worlds leading companies the evolution to Advanced BPM aka 'Outside-In '. Recently recognised as a global thought leader in Outside-In Steve continues to evolve process thinking towards a customer centric view of business. Plus delve deep into some of the most pressing challenges in process execution with discussion, case studies, brainstorms and interviews with: Citi, Shell, JP Morgan, GE Transportation, Western Union, Ofce Depot, Akron Childrens Hospital, Goldman Sachs, McGraw Hill, Xerox, Morningstar, DoD, Bausch & Lomb, Disney, Eli Lilly, ADC Tyco, The Standard, USAA, ING and more.

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CONFERENCE DAY 1 16TH JANUARY 2012


8.00 Morning Registration & Networking 8.30 11.30: PLEASE SELECT FROM YOUR CHOICE OF MORNING WORKSHOPS or FULL DAY FOCUS DAY

Workshop A: Leveraging behavioral science: Building effective ownership for Business Process Improvement

Line management involvement and ownership is the ultimate critical success factor for sustainability of continuous improvement projects and, ultimately, sustainable Lean Six Sigma and Business Process Management programs. The challenge generally lies in securing effective management commitment at both the program and project levels. Leaders are well intentioned. What is not always clear is how to optimize the limited time leaders can afford to spend to lead and manage continuous improvement. Examining program and project effectiveness through the lens of Applied Behavioral Science leads us to differentiate the role of the facilitator who brings the project methodology, from that of functional and business unit line managers. Ineffective process ownership and governance limits improvement program results and sustainability. This workshop will help you identify and address the challenges of effective line management involvement and ownership by using behavioral science methodology and behavior-based change management tools. Participants will be able to: Understand how Applied Behavioral Science can be used to enhance line management responsibilities in relation to involvement and ownership for project execution and governance Use CLGs proprietary, research-based DCOM performance framework to highlight their continuous improvement program performance and action plan improvement opportunities Select Applied Behavioral Science tools to improve execution and governance for both large-scale business process change initiatives as well as Lean Six Sigma process improvement projects Annemarie Michaud, Sr. Partner, CLG

SOLD SESSION OUT PERFE IN 2011 LEAN, SI CT FOR X SIGMA & BPM LE ADERS

Workshop B: Bringing together Lean, a living Kaizen and Process Excellence platforms in the spirit of Yokoten
More and more organizations are embarking on Lean programs, or embracing Lean thinking, often in pursuit of a new organizational culture of operational excellence and continuous improvement. They quickly learn what Lean veterans have already learned: that process is at the heart of any Lean program. End-to-end process is the only framework for optimization. And engagement with process across the organization is a critical success factor for sustainable business transformation. This workshop will provide practical insight into how to approach a Lean initiative and how a living Kaizen and Process Excellence platform can provide the process management framework to underpin Lean success: Focus improvement initiatives where they will have the biggest impact against key business priorities Achieve greater adoption of Lean thinking through an effective and structured approach to Lean (Top-down and Bottom-up) Align and integrate Lean methods (such as PDCA, Kaizen, Problem solving and A3 thinking) with a living Kaizen/Process Excellence platform to achieve strong company commitment to promoting a culture of continuous process improvement Bridge the gap with other initiatives such as BPM to maximize overall operational efciency Yokoten: Embed sustainable process and performance improvements in all operational areas to leverage their effect Energize change through continual communication, application and adoption of Process Improvement r Gunnarsdttir, VP Lean Operations, Nimbus Partners

Workshop C: Applying Critical Chain Project Management to Deliver More Improvements Quicker Than Ever Before
Critical Chain Project Management has already proven to be a game changer for industry leading companies such as Boeing, Johnson & Johnson, and Eli Lilly. Attend this workshop to discover how you too can leverage the methodology to: Reduce timelines by 20-50% when compared to traditional project management Make huge project cost reductions by resolving competition for shared resources and avoiding unproductive multitasking Foster more open communications, build trust and facilitate better teamwork If your organization has experienced difculties with completing improvement initiatives in a rapid, reliable manner, with no sacrice in scope or quality, then learning how Critical Chain can improve how you deliver improvements is absolutely critical. Through a mixture of simulation activities and interactive discussions this workshop will focus on: The impact of multitasking on project completion and how to manage it Behaviors that cause project delays, as well as how to prevent them Using Buffer Management to absorb variation and uncertainty Reducing the risk of deploying Critical Chain Hilbert Robinson, Program Manager, NOVACES, LLC

Workshop D: Earning the right to do Lean: How to build a successful and sustainable performance system
Using tools and applying initiative-based changes offers only temporary improvements to organizations, despite the best intentions. As a result many process initiatives fail to sustain the gains and reap the rewards they promise past the low hanging fruit. To survive and thrive we must do more In this workshop, participants will understand how to survive and thrive in an extraordinarily competitive market and sustain improvements, through examining how Milliken has improved its cycle times 48% and working capital by more than 20%. Key leadership from Milliken & Company will share foundational components of the companys performance system that will make your organization stronger and more agile for a marketplace that changes daily, not annually. Analyze Millikens operational excellence strategy, one of the major reasons for the companys long-term sustainability and how you can create the same long-term success within your business Discover how to garner associate engagement through a cohesive system that includes a Lean Pillar. Learn how to create a foundation within your organization long before starting your Lean journey Gain many takeaways you can implement immediately to increase gains made with your Lean processes Phil McIntyre, Director of Business Development, Milliken Performance Solutions Jeff Rosenlund, Director of Business Development, Milliken Performance Solutions Chris Glover, Director, Milliken Performance System

Workshop E: BPM 101: How to get started with Business Process Management

PERFECT FOR BEGINN ERS

This workshop provides the perfect introduction to Business Process Management and why its important to take process centric organizations to the next level. With reference to the ABPMP body of knowledge, you will study steps to move on from Process Improvement to the next level through the integration of a business process management strategy and IT support structure, this morning brieng is a must attend to ensure you are up to scratch on the BPM fundamentals What is BPM: BPM as a management model and IT framework BPM fundamentals: Outlining the basic BPM process and lifecycle Creating basic process documentation, control and governance frameworks for a sustainable process culture BPM and automation: Leveraging BPM technology to support effective automation of key business processes Creating a framework and capability for cross functional process management: Bridging the traditional functional silos to create an end-to-end process framework that delivers to the customer Dan Morris, Member Board of Directors, ABPMP

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Workshop F: How To Make Hoshin Planning Work How to overcome the practical obstacles that stop organizations realizing the true benets of this game changing approach
The concept of Hoshin Planning (sometimes know as policy deployment or goal deployment) is extremely attractive. In theory, it has the power to dramatically increase the probability of executing on your business plan by aligning every employee in pursuit of your business goals. In practice, however, few organizations have been able to realize this potential and most that try to implement the concept nd it quickly degenerates into a form of spreadsheet madness. In fact, our research suggests that a staggering 89% of companies are using spreadsheets to plan and cascade business goals. Join Paul Docherty, CEO of i-nexus and a leading expert in the emerging discipline of business execution as he outlines why the vast majority of organizations that implement Hoshin Planning fail to make it work and what you can do to make sure that your organization is one of the few who see the step change in results that better execution can deliver. 11.30 12.00 12.10 12.45 1.20 2.05

Full Day: Focus Day A: Optimizing Business Process Management strategies in Financial Services
This full day focus day will look specically at the growth and application Business Process Management Strategies in the nancial services industries. Through a mixture of case studies and interactive working sessions, touch on some of the most pertinent challenges individual to the industry and strategies to increase ROI and value from process centric strategies. Topic 1: Using Process Management to minimize critical operational risk Jeff Amen, Former VP Process & Productivity Improvement, Western Union Topic 2: Adapting the Lean tools and further streamlining critical business processes Anna Stowaway, SVP Business Process Re-engineering, Citi & Michelle Boutwell, VP Business Process Re-engineering, Citi Topic 3: Becoming a process orientated business: Creating an end-to-end process model for complete service excellence Alistair Firmin, VP Customer Service, The Standard (continued in the afternoon)

The concept of business, quality and process management is constantly evolving. With new emerging approaches, systems and IT, our perception of what a model of complete process excellence includes has shifted in line with changing external needs. So the question remains what does the process industry look like today, and what do we need to do as leaders to prepare our teams and organizations for the future? Through this in depth industry and market analysis from research leaders Forrester Research, the opening keynote will address some of the long discussed process maturity models and clear paths for development over the next 12 years. Including exclusive analysis and conclusions from joint research project between PEX network & Forrester Research BP Council nd out: Where are we now and where are we going: An evaluation of the past, present and future outlook for the process centric organization What wider business, economic, social and market changes are affecting the way we do business and the importance of process to the organization? What are the differences between global cultures and approaches to culture: How does the US compare and contrast in process maturity and approach? Connie Moore, VP Research, Forrester Research M.B. Flip Flippen: , Author, The Flip Side 1-2-1 Meetings

Structured Networking & Refreshments: Ofcial Opening of PEX Week Solutions Hall Welcome from PEX Network State of The Industry Address: Whats next for the Process Centric Industry?

Become a Data Driven Decision Maker: Break Free of the Behaviors that Hold You and Your Team Back Lunch & Networking in PEX Week Solutions Hall
Speed networking in Solutions Hall

In this leadership presentations you will discover how to truly go beyond a quality programme founded on tools and technical skills to a true belief and mindset for quality. Using the Monringstar journey as an example Liz and Anu will share: Why do quality? Shifting your mind set from driving out cost to doing the right thing for the customer Quality: A management tool or a philosophy? Creating a culture that is receptive to quality: The importance of a learning culture, empowerment and a pull driven approach Harnessing support and drive from the leadership team: Executives roles in actively driving a culture of quality Moving away from the traditional black belt project led culture to a culture where quality is owned by operations managers Elizabeth Kirsher, President, Data Division, Morningstar, Inc & Anu George, Chief Quality Ofcer, Morningstar, Inc 2.45 5.45: PLEASE SELECT FROM YOUR CHOICE OF MORNING WORKSHOPS or FULL DAY FOCUS DAY

Zen and the art of Quality: Morningstars journey to building a Quality mindset

Workshop G: Creating supply chain readiness and optimal capability through untegrative supply chain management and business performance improvement
1. Are you relying on external or internal experts for deployment and management of silo projects? 2. Are you using different improvement methodologies that are not deployed simultaneously or connected and aligned across the business and the end to end supply chain? 3. Do you have functional experts responsible for different parts of implementation resulting in poor alignment? 4. Are IT, people development, organization design, and change management components embedded into all aspects of your transformation program and not treated as stand-alone and separate initiatives or projects? 5 Are you struggling to measure the status of deployment and culture change across all your sites and supply chain planning hubs in real time? Sound familiar? This workshop will allow you to assess your own companys readiness, capabilities, gaps, and change leadership requirements in your current transformation program and help you understand what the next step is to deploy a sustainable management framework for continued World Class business results. Best practices from 30 Fortune 500 company surveys and reports already completed will be presented to provide you with industry benchmark comparisons. Roddy Martin, Senior Vice President Global Supply Chain & Iain Clarke, Vice President Global Business Unit, Competitive Capabilities International (TRACC)

Workshop H: Creating breakthrough Process Innovation


When your processes reach their optimal performance, or entitlement level, dont be tempted to just congratulate yourself, the journey is not over! Instead, achieve the impossible by implementing breakthrough process innovation. This exciting and interactive workshop will show you how to: Articulate the difference between process entitlement and process innovation Identify a repeatable method for engaging in process innovation, along with associated tools and techniques Assess when its time to drive continuous improvement and when its time to abandon your current processes in favor of new approaches Plan process innovation initiatives and identify the critical success factors involved in implementing them Simultaneously manage process improvement and process innovation projects that are tied to strategic priorities Dr. Phil Samuel, Chief Innovation Ofcer, BMGI

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Workshop I: Making change truly happen: Overcoming the two largest barriers to Process Improvement
Part 1: Talking your CEOs Language to Harness Executive Support for Change One of the biggest challenges facing Process leaders today is the lack of executive support and engagement too often causing negative effects on change uptake, governance and enterprise quality and change impact. Knowing the whats in it for me for your chief executive and then using this to engage them in the process agenda Aligning your process initiatives to the corporate agenda and strategy How to build a model for executive governance Part 2: Turning Change Resistance into Change Embracement Change resistance is always under-estimated, and is too often a major obstacle to potential results being realized vs. objectives. Shortfalls impact the bottom line, and can impact careers. This resistance reality has been true since the start of time, and is DNA-level behavior based. This interactive session draws on the new, deeper insights of the in-process book Primal Leadership-The Science and Application of Why People Really Do What They Do to cover: Understanding deep Primal Drives and the nature of change resistance How to use The Judo Principle to not only overcome change resistance but have change actively, and emotionally, embraced Accelerate change through the addition of proven managerial tools Benchmark and collaborate: The chance to share positive and negative experiences surrounding change landmines Workshop Leader: Larry Duckworth, COO, The Quality Group, Inc

Workshop J: Outside-In thinking: How to understand, predict & model your business towards the successful customer outcome
In this session Steve Towers, renowned Business Process leader and founder of the BP Group.org will walk through a successful tried and tested model for radically increased customer experience. Based on CEM & BPM principles, participants will learn how to shift from an inside-out to customer centric outside-in operational model for increased competitiveness in todays marketplace. You will learn 6 key tools to aid outside-in thinking: 1. Successful Customer Outcomes: Turbo charge your business by aligning with successful outcomes 2. Moments of Truth: Make every customer interaction a protable one 3. Business Rules: Rules should guide and help 4. Breakpoints: Reduce complexity and win the triple crown Like this? 5. Bridge the Gap: Closing the IT business divide Then sign up 6. Innovation: Using process innovation for successful customer outcomes for the CPP Steve Towers, CEO & Founder, BP Group accreditatio n

Workshop K: Topgrading: How to hire and coach high performance teams


Tenyears ago McKinsey produced their famous paper on War for Talent that had organisations sitting up and for the rst time wondering how and what they should do. Subsequently Bains research followed over a thousand organizations concluding that share price construction had in the last 10 years changed from being 80% on tangible assets to 80% on intangible assets that is people! Gallup research was used in the award winning book from Marcus Buckingham and Curt Coffman, First, break all the rules which stated that managers or leaders that focus on talent hiring and selecting will have the competitive advantage. However, surveys by the CIPD out earlier this year show that whilst 50% of organisations are undertaking talent management activities only 35% have a formal strategy and only 20% a formal denition. So the question remains, what are you doing to ensure you organisation is equipped for change by securing and retaining A-grade talent? In this workshop you will have the opportunity to work through a case study and understand the key processes and tools for Topgrading - a proven methodology for hiring and retaining A Players. Over 30 years of research and over 65,000 assessment interviews, Topgrading has consistently proven to be the most reliable process and methodology to identify, recruit, deploy, develop and retain high performers. Attendees of the workshop will discover how to: Identify an A Player - someone who has a 90% chance of achieving a set of outcomes that only the top 10% of people could achieve Understand the true cost of mis-hires to your team or business Build a scorecard for Topgrading Create a ROI and payback model Employ virtual benchmarking Christina Pritchard, Founding Director, Meta-Lucid

Full Day Focus Day A: Optimizing Business Process Management strategies in Financial Services
Continued from morning sessions. 5.45

THE PEXATHALON WILL YOU BE VICTORIOUS?

16th January: Summit Evening Networking Reception

Directly following day 1 workshops and activities all Summit attendees will be invited to join an evening Summit launch party in the Process Excellence Week Solutions Hall. Now complimentary for all Summit attendees, join us to: Participate in fun and interactive networking activities to meet even more of your Business Process Excellence Peers Take part in the Process Excellence Week Summit challenge: Will you come out victorious? Spend time with you colleagues getting to know and exploring the new and interactive solutions hall Prize draws, team activities, demonstrations and much much more Now complimentary for all Summit attendees

7.30

End of Day 1

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CONFERENCE DAY 2 17TH JANUARY 2012


7.00

Registration and networking in PEX Week solutions hall

OPTIONAL BREAKFAST DISCUSSIONS Process Improvement watch outs: What not to do when starting your program Top tips from Lean Six Sigma leaders on how to avoid the common pitfalls with deployment 8.30 8.40 8.55 9.40

Chairpersons welcome and opening address PEX Network


Vanessa Lovatt, Divisional Director, PEX Network

Platinum sponsor welcome and summit overview LIVE INTERVIEW: Getting the right information to the right people at the right time, in the right context How BPM and Lean Six Sigma come together to deliver business led technology transformation
Operational excellence is rapidly becoming a critical differentiator in companies. It can be competitive advantage. It can switch compliance from a being a liability into an asset. And it can stave off disaster. Gartner recently predicted that 10 Global 2000 companies will be toppled within three years by overlooked but easily detectable process defects. So what are the most process mature companies doing and what can be learnt from them. A series of candid interviews and video case studies will educate, challenge and inspire. But most importantly it will set the scene for the rest of the conference, arming the audience with the critical questions to ask in the quest for operational excellence. Interview Led by: Richard Parker, EVP, Nimbus Partner Client speaker: ThyssenKrupp Stainless USA

9.40 10.25

Launched in 2010 this PI Visionary Council is hosted once a year in both North America and in Europe to bring together the leaders of the Process Excellence evolution. The PI Visionary Council will join together at the 13th Annual Process Excellence Week to dene where the community is going and what it needs to do in order move Business Process Excellence thinking and delivery to the next level. Once again in 2011, 5 world-class leaders reect on the role of Process Improvement in transforming US business: What is the new and evolving role for Process Improvement in the post recession business climate? Charting a course for success: How does Process Excellence thinking and deployment need to evolve to meet the challenges of tomorrows business more effectively? How can Process Excellence be used not just cost-cutting but to pro-actively drive customer experience and top-line growth? Putting aside the tools and techniques: What are the common components of a successful improvement culture? How to lead change - tips for leadership and change success from the PI Visionary Council Chaired by Jim Steele: International speaker on High Performance & Director, Meta Lucid Ltd Conrmed council members include: Anu George, Chief Quality Ofcer, Morningstar, Inc Thom Keehan, Executive Director Lean Enterprise, GE Transportation Gregory North, VP, Corporate Lean Six Sigma, Xerox Corporation Doug Drolett, Americas Continuous Improvement Leader, Shell International Petroleum Company

PEX WEEK EXCLUSIVE: 2012 Process Improvement Visionary Council

10.25 11.05 10.45

Networking Coffee Break Structured Networking


1-2-1 Meetings Themed Speed Networking in Solutions Hall (By Industry)

11.00 5.00:

Start of Corporate Leaders Boardroom 1 by invite only for CXOs and executives Led by:

11.05 11.45

Creating Competitive Advantage through Flexible Execution in Operations

Execution is truly strategy and structure in motion, and getting that motion right is just as vital as the strategy and structure itself. Business strategy and operating models set the direction toward what and where value will be created and who will create it. Execution is the engine that delivers the value - dening how it will be created. In this inspirational keynote presentation, Accenture will provide a deeper dive into the secret sauce of execution and how leaders can balance long range planning with more exibility to reap the corresponding benets. Companies that understand how to successfully manage risks, and optimize value chains for both long range operational excellence and rapid responsiveness, will be well positioned to thrive in the face of an unpredictable future. Jeff Howard, Global lead of Execution Excellence, Accenture

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11.45 12.30

INTERVIEW: From Business Reengineering to Six Sigma to Lean to BPM what can we draw from each of these process religions to address the challenge of sustaining process improvement activities?

In this interview attendees will be able to ask Brad Power, renowned researcher and writer on ways to sustain Business Process Excellence, whats entailed in building improvement activities into the DNA of an organization. How companies occasionally suffer from Process Attention Decit Disorder: Their tendency to pay inadequate attention to improving the way they do their work Stories of companies that launched major process improvement programs with much fanfare and success, and how those programs quickly unwound Avoiding the hype cycle: How to make sure your program is not just another improvement fad An examination of ve factors that cause companies to lose interest in process improvement. A look at what each of the four major religions of process improvement: TQM/Lean, Business Reengineering, Six Sigma, and BPM Lessons learned from successful deployments: What have been elements of successful approaches? Interviewee: Brad Power, Thought leader, blogger and author on Process Innovation Interviewer: Steve Towers, Founder & CEO, BP Group 12.30 1.00

Networking Lunch Break Structured Networking


1-2-1 Meetings Quick re technology & product demons in Solutions Hall

Build your own personalized agenda by selecting between 4 themed track sessions. You will have 5 minutes between each session to allow you to move across tracks.
PROCESS IMPROVEMENT PROCESS MANAGEMENT PROCESS FOR INNOVATION INTERACTIVE SESSION The Innovation Challenge! STRATEGY & PERFORMANCE Designing metrics that work: Leveraging and interpreting data to optimize performance of process improvement

1.30 2.10

From Process Improvement to Process Tap the Power of Mobile, Cloud and Management: Connecting the dots Social BPM for Process Innovation across the disciplines for a sustainable Matthew Calkins, CEO, Appian Malcolm Ross, Director of Product Management, Process Centric strategy Appian
Improving performance is a high priority for every senior executive. Many now realize that it is not enough just to identify and measure Key Performance Indicators (KPIs). Measuring KPIs helps identify under-performing business areas, but will not provide the means required to x them. Thats performance reporting not performance management. To address this, both cause and effect need to be addressed. In this session discover how to understand and manage: The processes that drive a business forward (cause) The performance that they achieve (effect) The relationship between the two Seamlessly integrate performance metrics and scorecards into the processes they measure How Nimbus Control can help you to better understand and manage the performance of the business Richard Parker, EVP, Nimbus Partners

To start the innovation sessions this is your chance to join an interactive and fun working group to try out innovation in practice. Part 1: Pass the Ball, An exercise in innovation Work in groups to try this quick and simple innovation exercise. Not only will you discover rst hand how natural innovation occurs in day-to-day environments but youll learn a useful tool you can take back to your own businesses to engage your teams in the innovation agenda. Part 2: Brainstorm What is innovation? Following the innovation exercise, this is your chance to assess the full scope of innovation and how it occurs within your business. Frame your thinking for the next few days and set your goals on the true nature of business innovation. Jeff Slutsky, Director DFSS, Bausch & Lomb & Process for Innovation track speakers

The use of metrics is core to any process improvement effort and the ability to understand and interpret data is considered a core competency for any good improvement expert. Why is it, then, that so many companies still have so much trouble with metrics? The answer is that few actually design their metrics, often choosing them on instinct, not science. Hear rsthand: How you can lead your company to greater success through the deliberate design of your companys metrics How to enhance your understanding and interpretation of key data to guide and shape your process improvement initiatives Create metrics that are robust to environmental factors and directly support day-to-day decision making David Silverstein, President & CEO, BMGI

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2.15 2.55

SESSION RESERVED FOR SPONSORSHIP PLEASE EMAIL SPONSORSHIP@PEXNETWORK.COM FOR MORE INFORMATION

Emerging technologies: What BPM technologies are proving most effective in optimizing further process efciency and standardization? More than just technology: The word on the street for successful BPM practices How is the approach to BPM progressing globally? What trends do we most need to be aware of? Chaired by: Brad Power, thought leader, blogger and author on Process Innovation Panelists to include: Sandy Kemsley, Author, www.column2.com Clay Richardson, Principal Analyst, Forrester Research Nathaniel Palmer, President, Workow Management Coalition Steve Towers, Founder & CEO, BP Group Chris Taylor, Nimbus Major Accounts, Americas at TIBCO

BPM BLOGGERS PANEL SESSION The next generation of BPM: Assessing the emerging landscape

SESSION RESERVED FOR SPONSORSHIP PLEASE EMAIL SPONSORSHIP@PEXNETWORK.COM FOR MORE INFORMATION

INTERACTIVE: PROCESS MATURITY ASSESSMENT Creating a long-term road map for change: Understand how to reach full process maturity and the capabilities needed to get there

Through this interactive exercise, participants will be able to track their current maturity against the desired state to dene areas for improvement. Assessing your current process maturity where do you sit on the model? Dening areas for improvement and opportunity for process Next steps on the journey towards excellence: Plan your next days learning to help you reach the next stage of maturity Anna Stowaway, SVP Business Process Re-engineering, Citi Michelle Boutwell, VP Business Process Re-engineering, Citi

3.00 3.25 3.30 4.10

Networking Coffee Break *Awards Rehearsal in the plenary room, all judges, nalist and award sponsors must attend* CASE STUDY Achieving accelerated project results through bolstering your Lean capabilities Creating an effective BPM Center of Excellence: Data, processes & technology CASE STUDY Integrating DFSS with existing product development processes to ensure optimal product quality and relevance SESSION RESERVED FOR SPONSORSHIP PLEASE EMAIL SPONSORSHIP@PEXNETWORK.COM FOR MORE INFORMATION

Creating a Lean Operating System: The story behind how Akron Childrens Hospital transformed its operations through Lean Strategies to get everyone in the business using Lean to create day-to-day problem solving capabilities Using A3 as a pragmatic tool to engage front line employees Chris Weisbrod, Deployment Director, Akron Childrens Hospital

Essential steps to planning and setting up a Business Process Management (BPM) Center of Excellence (CoE) Acknowledging the opportunities and risk associated with a centralized CoE approach to BPM How to create a BPM CoE that is jointly led by the business and IT Recognizing its not just about the technology: Getting the processes right before you implement technology as a solution in order to optimize Return on investment Asim Akram, Member Board of Directors, Wall Street Technology Association (Former VP BPM, Goldman Sachs)

An in depth case study on how DFSS has been integrated into the fully product development process Deploying DFSS as a standard product design process to ensure optimal product quality and relevance How to get DFSS as a standard operating/process design process within R&D: Making it part of business as usual At what parts of the product design process is DFSS most useful? Jeff Slutsky, Director DFSS, Bausch & Lomb

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4.15 4.55

Lean for service: Join together Lean, Service Management & the customer for top line success

How Lean Management can be integrated into standard service management strategies Applying outside-in and lean thinking to design and sustain customer relevant service management strategies How to use Lean to design an efcient and right rst time service and incident management best practice framework Ian Clayton, Author - Universal Service Management Body of Knowledge (USMBOK)

INTERACTIVE DISCUSSION GROUP Strategies and challenges to creating a true end-to-end organizational management model

Discussions will draw from the collective experiences of the group to discuss: How to make the move from vertical to horizontal process management starting the journey What are the key factors to making a horizontal process management structure work? How do we achieve these? Managing the change: How to manage the organizational and individual changes needed to make the end-to-end process model really work Managing the intersection and relationship between: Process, People, Technology, Information and Performance Craig Libby, Vice President, Enterprise Process Performance Improvement, Ofce of Transformation & Integration, USAA

CASE STUDY Taking the risk out of innovation: How to innovate without risking your business

Dening the problem and challenge: What are the risks behind innovation? How to manage high risk innovation: What should you look out for when innovating to avoid costly risk? Aligning innovation to the customer for a pull approach How to manage risk without hindering the power of innovation: How do you create the right balance between risk mitigation and value creation? Understanding the costs and risk associated with NOT innovating Making sure that innovation is protable: Demonstrating and measuring value throughout the innovation process to prioritize the most protable projects Trafford Clarke, Executive Director, Six Sigma, Lilly Research Laboratories

SESSION RESERVED FOR SPONSORSHIP PLEASE EMAIL SPONSORSHIP@PEXNETWORK.COM FOR MORE INFORMATION

5.00

2012 Awards Ceremony and ofcial presentation in the main conference room
Now open for all Summit attendees! 6.15 8.30

Post Awards Networking and Garden Party

Following the long awaited announcement of the 2012 Process Excellence Award winners, join your peers for an evening of celebration, relaxed networking and entertainment. Hosted outside in the beautiful gardens and pool area of the Buena Vista Palace Hotel & Spa, youll be able to share some food, drinks and stories whilst enjoying the stunning location. Registration Included as part of Summit packages (excluding Bronze & Exhibition packages) or for $50 per head for additional colleagues, team members and family visit www.PEXWEEK.com for more information.

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CONFERENCE DAY 3 18TH JANUARY 2012


8.00 8.30 8.45 9.00 9.40

Registration and Coffee Morning Speed Networking in Solutions Hall


Featuring early risers PEX Challenge

Awards Re-cap Winners and evening highlights PERFORMANCE & CHANGE KEYNOTE The PEAK PERFORMANCE challenge: How to stretch your individual performance to the limit and achieve excellence!
Jim Steele is truly one of the most charismatic presenters in the business world today. Addressing organizations throughout the globe, Jim has the proven ability to deliver material that inspires, educates, and entertains. He is fascinated by the nature of peak performance and what to do to get this level and sustain it. So much so, that he has spent much of the last decade working with highly successful individuals from business and sport, seeking to understand not just what makes these people tick, but what makes them tick so much faster, stronger and longer. Jim is a tireless reader, gradually piecing together his own unique take on peak performance, particularly The Success System that Never Fails by W Clement Stone and Success Through a Positive Mental Attitude by W Clement Stone and Napoleon Hill as having been particularly inuential. Jim has worked with around 40,000 delegates since his highly successful Breakthrough to Peak Performance book was published some 10 years and still inspires many high performing individuals in business. His passion for excellence and results has led him to address audiences consistently every week across the globe, and his energy, insight and great sense of humor creates a massive impact whenever he in on stage. You will not fail to be inspired and realize in the moment what you can truly achieve. In this fascinating keynote discover, understand and learn; How you can reach peak performance and achieve excellence in any role What turns average performers into high performers How to apply a structured but simple approach in your business that will make the real difference and stay evergreen and meaningful. Jim Steele, International Speaker on High Performance & Director, Meta Lucid Ltd Jim really knows how to dissect a complex subject in ways that I thought was not possible and then inspire to do things differently, just so easy to understand. I know it will make a difference in the competitive business world we operate in, a real and sustainable difference. Martin Warner, COO Asia Pacic, Carlson Wagonlit Travel.

9.40 10.35

PANEL SESSION: The PEX Vendor World Series Global insight from the most forward thinking & inspirational Business Process providers
6 of the most inspirational thought leaders, voted by you, join together to help build a common industry consensus around what the next generation for Business Process Excellence looks like, and how you are going to get there. With the recent recession bringing ROI from Process centric management strategies to the forefront, youre seeking clarity on your next strategic move to develop your implementation model further and drive greater results. However with so many approaches and available, and with every industry provider promoting a new improved model or technology, the challenge is not how to nd advice, but to know what is the right advise and who to listen to. To help you combat this critical challenge the PEX Network bring together the most engaging and inspirational providers with one simple aim - to help you sort the industry hype from the next generation Process solutions. Building a common vision for the future goals of the Process Community Challenging mainstream thinking and debating the options for future development and investment: Where to invest your money and resource wisely Lean, Six Sigma, BPM, Systems Thinking: Removing the complexity around different Process models Evaluating the business impact of the latest industry solutions (BI, Cloud, social etc) are they really worth the hype? 6 VENDORS VOTED IN BY THE COMMUNITY - Voting has now closed and representatives will be announced formally in October. Visit www.PEXWEEK.com for more updates. Chaired by: Derek Miers, Principal Analyst, Forrester Research

10.35 10.45 11.00 11.00 5.00:

Networking Coffee Break Structured Networking & Awards Roundtables


1-2-1 Meetings Awards roundtables: Your chance to meet and garner insights in to the 2012 awards winning projects and programs

Start of Corporate Leaders Boardroom 2 by invite only for CXOs and executives Theme: Creating Competitive Advantage Through Enterprise Wide Process Frameworks. Further agendas can be download on www.PEXWEEK.com. Led by Accenture:

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11.05 11.45 11.45 11.25 12.25 1.00

SESSION RESERVED FOR SPONSORSHIP SESSION RESERVED FOR SPONSORSHIP INTERVIEW Your customers are your future! Redesigning your processes to deliver the ultimate in Customer Experience
The worlds leading companies have come to realize that only when their customers are successful, they will be successful. In pursuit of their market leadership not only do they need to spend time looking inside their business at how things are getting done, but they also need to look outward to get deep understanding of their customers. Welcome to the new era of Outside-In thinking that is sweeping the globe. Outside-In can really be summarized in the statement that the customer experience is the process. We can no longer just look within our organizational boundaries to create a sustainable competitive advantage. We have to extend our scope and embrace a broader view of optimizing process by understanding, managing and developing customer expectations and the associated experience. Hosted by the world renowned BP Group.org, this unique panel is your chance to meet and hear customer success stories from 3 of the most successful Outside-In companies. What makes an outside-in thinking company? Putting the customer at the heart of everything you do turning traditional BPM on its head for successful customer outcomes Interviewer: Steve Towers, Founder, BP Group Featuring interviewees from the BP Group Outside-In Network to be announced by 4th November. Visit www.PEXWEEK.com for more updates.

1.00 1.30

Lunch & Networking Structured Networking & Product Demonstrations


1-2-1 Meetings Quick re technology & product demos in Solutions Hall

Build your own personalized agenda by selecting between 4 themed track sessions. You will have 5 minutes between each session to allow you to move across tracks.
PROCESS IMPROVEMENT
2.00 2.40

PROCESS MANAGEMENT

PROCESS FOR INNOVATION INTERACTIVE SESSION Structured Innovation: Creating a step by step process for structured innovation

STRATEGY & PERFORMANCE PRIVATE Q&A SESSION


Your chance to quiz Jim Steele, performance keynote on how you can take the steps to heighten your own individual performance Spaces limited to 30 people rst come rst served. When the seats are full the doors will be closed!

NETWORKING & COFFEE (In PEX Solutions Hall)

Providing both structure and creativity for purposeful and constructive innovation practices Combing the traditional innovation methods into a structured step-by-step brainstorming process: Bringing them altogether into the one approach Building robustness around high risk innovation processes through rigorously applying this structure for innovation: Examples from Medtronic Eric Maass, Senior Program Manager DRM/DFSS, Medtronic 2.45 3.25

CASE STUDY Achieving Process Excellence: By Evolution or by Revolution?

This topic presents the case for a dual strategy in implementation of a process excellence culture, combining both evolution and revolution. Revolution Focusing on execution of strategic initiatives and delivering near-term results by addressing critical problems to transform business performance Creating acceptance for ongoing change and adoption of process management practices designed to build a culture of sustained and continuous process improvement Evolution Establishing the ongoing deployment of process & project management, and continuous improvement practices to create a culture that will sustain and improve process performance Creating a new management and operational culture: Partnering with HR Recruiting, Leadership Development and Organizational Development groups to transform hiring, rewards/recognition, leadership training, and organizational development areas

Vince Pierce, VP of Business Process improvement, Ofce Depot

In this case study, hear the journey and results of how Shells global Order to Cash process is working to deliver an ambitious set of business improvement targets. How to establish the capability and capacity to improve process performance.: Building the human resource and structural elements required for scale and speed. How to align the organization on key improvement priorities: Using multiple inputs (customer, business, process) to create a portfolio of improvement opportunities. How to keep score and assess process performance: Moving beyond monthly dashboard results Doug Drolett, Americas Continuous Improvement Leader, Shell International Petroleum Company

CASE STUDY After process design and deployment is complete: Creating the continuous improvement culture to deliver the business benets.

Engineering Leadership: Developing leaders to execute processes with excellence

Process Discovery Using BPMN

Lieutenant General (retired) Robert Van Van Antwerp, Flippen Group

Denis Gagne, CEO &CTO, Business Process Incubator Nathaniel Palmer, Chief BPM Architect SRA International; Executive Director, WfMC

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3.30 4.10

CASE STUDY Leveraging Process Improvement techniques for standout customer experience and increased customer retention

NETWORKING & COFFEE (In PEX Solutions Hall)

Exclusive case study: Increasing the speed for the customer onboarding process at The Standard Understand the key process improvement tools and how they were applied to optimize the customer onboarding process Critical steps to understanding the needs/wants concerns of the customer: How can we improve our understanding and provision for the customer? Alistair Firmin, VP Customer Service, The Standard

Discover how VOC helps product innovation by establishing the right requirements, deciding on the most meaningful innovations for maximum protability and allocating limited resources towards the right innovation. This session will analyze emerging theory surrounding customer centric innovation, backed up by examples of how this has been applied within ADC Tyco Electronics: Increasing the scope needed for identication of process for innovation opportunities by shifting your thinking from VOC to VOS (Voice of Stakeholders) Advancing your supporting technology to support this broader based denition of voice of the stakeholder (VOS) Identifying the 3 major components to deliver on this newly dened VOC/VOS framework within the product innovation process: Collection, analysis and fulllment Gary Jing, DFLSS Deployment Leader, Tyco Electronics Telecom Division (ADC)

Connecting VOC to Product Innovation for optimal protability: deciding on the most meaningful innovations for maximum ROI

GROUP BRAINSTORM Remodeling the process skill set: Building and fostering sustainable capabilities for change leadership

It has been noted recently by many leaders that a skill gap in capably manager and leaders in Process is emerging a focus on tools has lost the importance of management. This group brainstorm will seek to address this emerging problem and discuss what leaders can do to help cultivate a future capability, important both for the individual organization and the wider process industry. What capabilities are needed to create future leaders for change? How can we more effectively foster these skill sets within our organizations? How can your organization support this in terms of career progression and development? Chris Fleming, VP Finance, ING Roberta Meacham, SVP Performance Consulting Christina Pritchard, Meta-Lucid

4.15 5.00

NETWORKING & COFFEE (In PEX Solutions Hall)

Using an agile BPM approach to create a common platform for communication and delivery across both IT and the business

Integrating agile philosophies to better align business and process change to the IT supply and demand model Managing business process across a multitude of businesses and delivery systems: The challenges of coordinating BPM across a diverse portfolio Creating a common language for communication and governance across the business, customer and technology departments Aligning project and portfolio management with the IT delivery system to create agile processes Bilal Muhammed, Corporate BPM Leader, McGraw Hill

From improvement and management to design and innovation: A model for customer focused Outside-In innovation
Leverage Outside-In customer experience management thinking to revolutionize your model for process and product innovation. Introducing a methodology to ensure that customer centricity is the at the heart of your process design and innovation initiatives How to create products that the customer does not even know they need: From assessing customer wants to value and need creation Examples from some of the worlds most innovative companies on customer centric innovation approaches and how you can do the same Steve Towers, Founder, BP Group

CHOICE OF ROUNDTABLE DISCUSSIONS Change Management & Leadership best practice discussions

Speed up change adoption with tried and tested change methods. Select your focus from: 1. How to avoid the tool/program of the month syndrome and make process change a natural way to do business 2. Creating a common language for process change 3. Managing resistance to change 4. An assessment of different training approaches and how to build future capabilities Chris Weisbrod, Deployment Director, Akron Childrens Hospital Dr. Charles T. Brandon III, Director of Training, Ofce of Planning & Performance Management, DoD

5.00

Closing Summary from PEX Network & Close of Solutions Hall

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CONFERENCE DAY 4 19TH JANUARY 2012


Select from your choice of focus day, training course or site visit please make sure you reserve your place in advance due to limited space. TRAINING COURSE: 9.00 5.00 Certied Business Process Professional Course - Accredited by the BPGroup.org
Outside-In: Discover how to truly drive a customer driven process improvement culture Please note this is a 2 day training course and continues until 4.00 on the 20th January This premier workshop is designed for those seeking professional skills in process management, process improvement, process alignment and innovation: Learn advanced Business Process Management methods and techniques that deliver! Uncover Process Improvement opportunities in just hours - in any process, big or small Identify actions that will improve process efciency by 30% to 60% within 90 days of deployment Delight your customers (making them your biggest advocates) through Successful Customer Outcomes Innovate to compete: Set the market trend and even dominate your industry The Certied Process Professional programme builds your competency in delivering these essential benets in literally everything you do. Unleashing the power of process in your organization today. Professionals interested in becoming Certied Process Professionals must complete the required courses and pass a comprehensive test, case study submission and peer review depending on the level of attainment. The courses are intended to educate the student in the work of the business process professional and the associated validation to verify that they have understood and can deliver the concepts. CONTENT A dynamic and comprehensive approach to creating and managing enterprise processes that deliver sustained high performance, encompassing the full range of management systems and practices. Content based on the experiences of hundreds of companies and the BP Group (www.bpgroup.org) networks ongoing research. WHO SHOULD ATTEND Senior executives, operating managers, process owners, resource managers, members of process design teams and program management ofces, functional managers, key front-line personnel, and everyone else with a stake in getting the most out of business processes. RESULTS Course attendees will learn how to: Exploit process management for triple crown benets with sustained high performance: Reducing costs, enhancing service and improving revenues at the same time Develop performance metrics for end-to-end processes Link processes to enterprise business goal Coach and align people for performance and process management Improve business performance immediately (15-40% within 90 days) and Establish a method to sustain continuous improvement (annual improvements 15-20%) Achieve the tactical and strategic payoffs of process WHAT YOU GET Hands-on instructor-led training days by a world recognized coach All materials electronically (for your own internal use) and online support Formal certication as a Certied Process Professional (CPP) Levels 1-2 (practitioner and professional) SIX Practical toolkits to use and takeaway immediately CEMMethod(tm) guidebook Copy of the latest book Outside-In. The secret of the 21st century leading companies (published 2010) Membership in the worlds premier process & professional business club Unique one to one telephone support (dedicated telephone number

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FOCUS DAY B: 9.00 5.00 The Strategic Drucker Workshop

Peter F. Druckers strategies for managing change in todays workforce Leverage the world renowned strategy and growth insights from Peter Drucker to refocus your Process Improvement programme in the new economy. Through a series of hands on exercises, theory and case studies participants will cover 3 topics key to growth. Management is about human beings. Its task is to make people capable of joint performance, to make their strengths effective and their weaknesses irrelevant Peter F. Drucker Led by: Dr Robert Swain, Author, The Strategic Drucker Learn how to use Druckers seven decades of discovery and insight to: Match employee strengths/talent to opportunities Create structures and processes to maximize the knowledge workers contribution and productivity Use talent management to accelerate strategic change Implement the six guidelines guaranteed to improve knowledge worker productivity Require knowledge worker self-control through measurement Stress contribution as opposed to achievement Build continuous learning and teaching into the job of knowledge workers Motivate employees to peak performance and much, much more! For those new to Peter F. Drucker, this seminar is a crash learning program on his most profound ideas and principles. For those who have read Druckers extensive writings, this signicant learning program offers a simple, well-organized framework for putting into practice Druckers deep insights and applying them to the change and productivity disciplines. Filled with useful summaries and checklists of key lessons, this seminar distills a lifetime of wisdom and experience guaranteed help you increase the productivity of your workforce and ensure they are doing the right things right. Dr Robert Swaim, Author, The Strategic Drucker

FOCUS DAY C: 9.00 2.00 Experience the business behind the magic: Disneys approach to Leadership Excellence

Todays successful leaders provide a clear vision, create a structure for executing work, and engage people in the purpose of the organization. Walt Disney himself was a rm believer in this inspirational style of leadership; he used it throughout his long career and taught it to the leaders who succeeded him. At Disney Institute you have the opportunity to benchmark a world-class approach to leadership. Our professional facilitators will unveil the fundamental leadership philosophies behind Walts great success. You will see rst hand the principles that are at the core of Disneys organizational strength. We invite you inside our organization to see how our leaders operate. Learn how to effectively communicate your vision and examine personal methods for inspiring others. Explore successful Disney systems and the organizational structures that support them. Examine the strategies Disney leaders employ to keep their teams engaged in their work. Discover methods for sustaining momentum toward the achievement of goals. Explore day-to-day behaviors that will assist you in making a long-lasting impact on the people around you. Develop action steps that will help you inuence change in your organization and develop your individual leadership behaviors. Please note this is an offsite workshop so participants will be unable to leave before 2.00.

FOCUS DAY D: 9.00 5.00 Modelling and Analytics for Process Excellence: An integrated approach to analytics, improvement and management
Business Process Management Suites have historically focused on tool sets for implementing automated systems. In so doing they have often failed to provide business analysts with software to support process analysis and improvement as is commonly practiced by professionals using Lean Six Sigma and other related methodologies. However, the situation is changing and analytics are becoming increasing part of the Business Process Management discipline. This workshop will present an integrated approach to process improvement, that starts with a modeling methodology based on BPMN (Business Process Management Notations), extended with concepts from Lean Six Sigma and supporting simulation, analytics and optimization technologies. In the workshop you will discuss the modeling methodology and details of the analytics derived from the models and how to use them for process improvement and management. Through both presentations and interactive working groups the Workow Management Coalition (WfMC.org) will describe the standards underlying the modeling methodology and analytics. Who should attend? Practicing business analysts who use modeling and analytics in their Process work Business managers heading up a process improvement or management projects for their company Anyone interested in the unication of Business Process Management, enactment engines, Lean Six Sigma, Workforce Management and Business Process Optimization Participants will have the opportunity to describe their modeling needs and how the approach presented would satisfy these needs or fail to. Pilot projects will be initiated based on the interests of participants. Presented by: Bruce Silver, author of BPMN Method and Style, Doug Albertson, Certied Six Sigma Black Belt & Robert Shapiro, Chair Technical Committee, WfMC

SITE VISIT: 9.00 3.00 Bausch & Lomb Exclusive Site Visit
A unique chance to see Process Improvement and innovation rst hand with a tour around the South Tampa Bausch & Lomb manufacturing facility. As one of the largest and longest established plants participants will be able to see and discuss: Lean Six Sigma manufacturing process DFSS and design for manufacturing Site Visit agenda 9.00: Leave Buena Vista Palace Hotel & Spa for Plant 10:30: Overview of the Tampa facility and Bausch and Lombs Process Excellence journey 11.00: Plant Tour of R&D, Labs, Manufacturing process, Warehouse, Distribution 12:15: Box Lunch and personal Q&A with the team 1:30:Return to Buena Vista Palace Hotel & Spa 3.00: End of Day

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PEX WEEK SPONSORS


PLATINUM SPONSOR:
www.nimbuspartners.com Nimbus is a global software company devoted to sustainable business process improvement. Our innovative business process management (BPM) application Nimbus Control enables clients to sustainably improve performance, eciency and compliance, by engaging the whole workforce in process excellence. Clients include AstraZeneca, Barclays, Chevron, Cisco, HSBC, JP Morgan, Nestl, Sara Lee, Sony, ThyssenKrupp and Toyota.

WORKSHOP SPONSORS:
www.novaces.com NOVACES is a premier implementer of todays most powerful process improvement methodologies that strengthen operational capabilities and nancial performance. We deliver Lean, Six Sigma and Theory of Constraints consulting and training to clients in the defense, healthcare, manufacturing, maritime and service industries. We are dedicated to advancing the science of process improvement and leverage research to provide the most effective solutions in the market. www.thequalitygroup.net Leverage advanced technology to power blended learning deployments: The Quality Groups (TQG) e-Learning system includes 50+ online courses in Lean, Six Sigma, Statistics, SPC, and Project Management AND OpusWorks, TQGs web-based portal platform for page level customization, e-Learning development, and robust administration. Think The Quality Group if you need to improve training throughput, increase classroom impact, and accelerate results. www.clg.com CLG is a worldwide leader of behavior-based strategy execution, performance improvement, and leader-led change consulting that enables companies to achieve lasting results consistently, with speed, precision, and control. Whether your goal is improved cost management, reliability, quality, safety, environment, productivity and utilization or overall culture change, CLG can customize a solution based on your specic requirements. www.millikenperformancesolutions.com A leading international manufacturer, Milliken & Company is one of the worlds largest privately held textile and chemical companies. Headquartered in Spartanburg, S.C., the company employs approximately 7,000 associates working in over 45 facilities, with operations extending to 7 countries worldwide. Milliken is recognized for its continuous quality improvement processes, its worldclass safety processes, its environmental commitment, and the companys progressive, innovative business strategies and reputation for customer service continue to serve as a corporate cornerstone. www.i-nexus.com i-nexus is a leading provider of on-demand Business Execution software. With a global presence and deployment capability, i-nexus is helping industry heavyweights such as Pzer, Nestl and Alstom to align and mobilize the efforts of many thousands of employees every day in pursuit of their business goals. Trusted by executives to help them keep their promises, i-nexus is The Business Execution System.

PREMIER ASSOCIATE SPONSORS:


www.accenture.com Accenture is a global management consulting, technology services and outsourcing company, with more than 223,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the worlds most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$21.6 billion for the scal year ended Aug. 31, 2010. www.ibm.com/ceo/leansixsigma IBM elevates Lean, Six Sigma and Process Management to new levels by embedding these best-practice techniques within an end-to-end approach to building dynamic operational capabilities for sustained success aligned with the enterprise strategy. IBMs Lean Six Sigma approach is a vehicle for driving organizational performance improvement, a robust business process improvement initiative that links strategy to operational improvement eorts and generates rapid business and nancial results including: revenue growth, cost reduction, customer satisfaction improvement, productivity improvement and innovation.

ASSOCIATE SPONSORS:
www.ccint.net Competitive Capabilities International, Inc (CCI) is an operations excellence management company. CCI provides global organizations with a unique improvement management solution, TRACC, that allows companies to rapidly transform from functional best practices to process-based excellence. Available in 16 languages TRACC is being used in over 1000 operations in 55 countries. www.bmgi.com BMGI is a leading global provider of results driven performance excellence and innovation solutions. Specializing in strategic problem solving, BMGI works with leading companies around the globe to help in-source new capability and develop new core competencies. Working in partnership with clients across industries as diverse as health care, nance, telecommunications, retail, manufacturing and energy, we deliver integrated methodologies to achieve breakthrough results in operational excellence and innovation. BMGI has oces in 12 countries and has more than 150 employees worldwide. visio.microsoft.com At Microsoft, were motivated and inspired every day by how our customers use our software to nd creative solutions to business problems, develop breakthrough ideas, and stay connected to whats most important to them. Visio 2010s advanced diagramming tools further this notion, enabling you to easily create and share dynamic, data-connected visuals to understand and solve the unique challenges facing your company. www.pega.com Pegasystems, the leader in business process management and software for customer centricity, helps organizations enhance customer loyalty, generate new business, and improve productivity. Our patented Build for Change technology speeds the delivery of critical business solutions by directly capturing business objectives and eliminating manual programming. Pegasystems enables clients to quickly adapt to changing business conditions in order to outperform the competition. For more information, please visit us at www.pega.com.

sponsorship and exhibition opportunities


The 13th Annual Process Excellence Week is attended by senior decision-makers from the global marketplace, bringing together buyers and suppliers in one location. Focused and high-level, this event is the largest global platform from which to initiate new business relationships from across the process improvement, management and innovation spectrum. With tailored networking, sponsors can achieve the face-to-face contact that overcrowded trade shows simply cannot deliver. Sponsorship and Exhibition options are extensive, and packages can be specially made to suit your companys distinct commercial requirements. The earlier you contact us, the greater the branding and promotional opportunities available. Gain maximum ROI from your marketing spend by building this event into your plans now and ensure you will be engaging new business in 2012. Contact the Process Excellence Network business development team on +44 (0) 207 368 9500 or sponsorship@iqpc.co.uk

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PEX WEEK EXHIBITORS


FEATURED EXHIBITORS:
www.palisade.com/industry/sixsigma.asp www.moresteam.com
global services, llc

ENTRIES NOW OPEN FOR 2012!


Deadline: 14th October 2011

www.Minitab.com

www.oridasterling.com www.lmi.org

www.appian.com www.rwd.com

PEX Networks industry renowned Process Excellence Awards are the ideal way to publicly benchmark and recognize your Process Excellence business results as well as motivate and renew passion within your organizational team. Like no other award program, it's for the community, judged by the community, so what better way to put your Lean, BPM or Six Sigma program back on your CEO's agenda and elevate your company's prole in 2012? 2012 Award categories: r Program Awards: r Best Business Process Excellence Program (Over 2 years) r Best Start-up Business Process Excellence Program (Under 2 years) Project Awards: r Best Process Improvement Project (Over 90 days) r Best Process Improvement Project under 90 days r Best Project Contributing to Organisational Value, Sustainability and Innovation r Best BPM Project Individual Award: r Deployment Leader of the year

www.value-eng.org

www.wipro.com

www.igrafx.com

KEY PARTNERS:

www.processexcellencenetwork.com

www.abpmp.org

www.omg.org

www.bpm.com www.oridasterling.com

www.efqm.org

www.bpgroup.org

www.forrester.com

www.outsourcemagazine.co.uk

Performance and change partner

www.wfmc.com

www.goalqpc.com

www.meta-lucid.com

Get started today! Download the application pack online at www.PEXWeek.com


17

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Buena Vista Palace Hotel & Spa, Orlando, Florida 16 - 20 January 2012
Included in Summit Packages ONSITE SUMMIT OPTIONS 16th Jan: Day 1 Summit Launch & Workshops 17th Jan: Day 2 Summit & Tracks 18th Jan: Day 3 Summit & Tracks 19th Jan: Day 4 Site Visits & Focus Day 16th - 19th Jan: Access to Networking & Solutions Halls Technology & Product Demonstrations 16th Jan: Summit Networking Drinks function 17th Jan: Awards Ceremony & Garden Party 17th Jan: Corporate Leaders Boardroom 1 18th Jan: Corporate Leaders Boardroom 2 15th Jan: Advance Registration avoid the queues PRE SUMMIT EXCLUSIVES Pre-Summit Webinar Series: 16 webinars featuring the best of PEX Network POST SUMMIT EXCLUSIVES Summit presentations Summit Audio Post Summit PEX Network Webinar 4 4 4 4 4 4 4 4 4 4 4 4 4

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Cheque enclosed for: $

(Made payable to IQPC Ltd.)

Signature I agree to IQPCs cancellation, substitution and payment terms Special dietary requirements: Vegetarian Non-dairy Other (please specify) Please indicate if you have already registered by Phone Fax Email Web
Please note: if you have not received an acknowledgement before the conference, please call us to conrm your booking.

(Please quote 11126.005 with remittance advice) Details for making payment via EFT or wire transfer: JPMorgan Chase Penton Learning Systems LLC dba IQPC: 957-097239 ABA/Routing #:021000021 Reference: Please include the name of the attendee(s) and the event number: 11126.005

EaRly BOOkINg DIScOuNTS: INDIvIDual aND TeaM


Individual early booking discount Before 9th September, 2011 Before 7th October, 2011 Before 4th November, 2011 Before 25th November, 2011 40% off package prices 30% off package prices 20% off package prices 10% off package prices Team early booking discount (4+) 50% off package prices 40% off package prices 30% off package prices 20% off package prices

DelegaTe DeTaIlS
Please photocopy for each additional delegate Mr Mrs Miss Ms Dr Other First Name Family Name Job Title Tel No. Email Yes I would like to receive information about products and services via email Organisation Nature of business Address Postcode Country Telephone Fax Approving Manager Name of person completing form if different from delegate:

Further team discount are available for larger groups - to enquire regarding group bookings of 6+ please email enquire@iqpc.co.uk

VeNue & AccOMMODaTION


Buena Vista Palace Hotel & Spa, 1900 Buena Vista Drive P.O. Box 22206, Lake Buena Vista, FL 32830 Tel: 866-397-6516 Web: www.buenavistapalace.com To help keep costs low early bookers can secure hotel spaces at the Buena Vista Palace Hotel & Spa. Bookings must be made directly with the venue in the next month to secure this price so if youre working on a tight budget, call the today on 866-397-6516 and quote IQPC Process Excellence Week 1. In the payment method box, bottom line change 20153.001 to read 11126.005 2. In the terms and conditions box, 3rd line down change $79 to read $99

Signature I agree to IQPCs cancellation, substitution and payment terms Special dietary requirements: Vegetarian Non-dairy Other (please specify) Please indicate if you have already registered by Phone Fax Email Web
Please note: if you have not received an acknowledgement before the conference, please call us to conrm your booking.

FRee ONlINe ReSOuRceS


To access a variety of articles, podcasts and other free resources please visit www.pexweek.com

DelegaTe DeTaIlS
Please photocopy for each additional delegate Mr Mrs Miss Ms Dr Other First Name Family Name Job Title Tel No. Email Yes I would like to receive information about products and services via email Organisation Nature of business Address Postcode Country Telephone Fax Approving Manager Name of person completing form if different from delegate:

TeRMS aND CONDITIONS


Please read the information listed below as each booking is subject to IQPC Ltd standard terms and conditions. Return of this email will indicate that you accept these terms. Payment Terms: Upon completion and return of the registration form full payment is required no later than 5 business days from the date of invoice. Payment of invoices by means other than by credit card, or purchase order will be subject to a $79 per delegate processing fee. Payment must be received prior to the conference date. We reserve the right to refuse admission to the conference if payment has not been received. IQPC Cancellation, Postponement and Substitution Policy:You may substitute delegates at any time by providing reasonable advance notice to IQPC. For any cancellations received in writing not less than eight (8) days prior to the conference, you will receive a 90% credit to be used at another IQPC conference which must occur within one year from the date of issuance of such credit. An administration fee of 10% of the contract fee will be retained by IQPC for all permitted cancellations. No credit will be issued for any cancellations occurring within seven (7) days (inclusive) of the conference. In the event that IQPC cancels an event for any reason, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of cancellation. In the event that IQPC postpones an event for any reason and the delegate is unable or unwilling to attend in on the rescheduled date, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of postponement. Except as specied above, no credits will be issued for cancellations. There are no refunds given under any circumstances. IQPC is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event. IQPC shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, re, labour strike, extreme weather or other emergency. Please note that while speakers and topics were conrmed at the time of publishing, circumstances beyond the control of the organizers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, IQPC reserves the right to alter or modify the advertised speakers and/or topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated on our web page as soon as possible. Discounts: All Early Bird Discounts require payment at time of registration and before the cut-off date in order to receive any discount. Any discounts offered whether by IQPC (including team discounts) must also require payment at the time of registration. All discount offers cannot be combined with any other offer IQPC Ltd. UK VAT registration no. GB 799 2259 67 6 Please do not pass my information to any third party

Signature I agree to IQPCs cancellation, substitution and payment terms Special dietary requirements: Vegetarian Non-dairy Other (please specify) Please indicate if you have already registered by Phone Fax Email Web
Please note: if you have not received an acknowledgement before the conference, please call us to conrm your booking.

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