Voice Enabled Android Application for Vehicular Complaint System

Using GPS and GSM-SMS technology

Aditi Mhapsekar
Dept. oI Computer Engineering
Sardar Patel Inst. oI Technology, University oI Mumbai
Mumbai, India
e-mail: aditi.mhapsekargmail.com
Priyanka Kulkarni
Dept. oI Computer Engineering
Sardar Patel Inst. oI Technology, University oI Mumbai
Mumbai, India
e-mail: priyanka.kulkarnioutlook.com
Uma Nagarsekar
Dept. oI Computer Engineering
Sardar Patel Inst. oI Technology, University oI Mumbai
Mumbai, India
e-mail: uma.nagarsekargmail.com
Dhananjay R. Kalbande
Dept. oI Computer Engineering
Sardar Patel Inst. oI Technology, University oI Mumbai
Mumbai, India
e-mail: drkalbandespit.ac.in
AbstractCommuters in India face a lot of vehicular problems
which usually go unreported and thus, unattended. This is
because making a location aware complaint is an inconvenient
affair. This paper presents the architecture of a Voice Enabled
Global Positioning System (GPS) based approach for reporting
vehicular complaints on an Android platform. The complaint
is registered via the Short Message Service (SMS) over the
Global System for Mobile Communications (GSM). GPS
tracking enhances the accuracy and competence of the
complaint system by mapping the location where the complaint
was issued. This will aid the authorities to identify the spot and
have the problems resolved responsively. Since the proposed
system is voice enabled and Android based on the complainant
side, it will serve as a facilitative platform for Indian road
commuters to send complaints to the relevant authorities, in
addition to the existing channels, so that these issues could be
addressed in a timely manner.
Keywords- Android, Complaint management system, Clobal
Positioning System, CSM, Speech recognition.
I. INTRODUCTION
The commute Irom one place to another via the roadways
has slowly but surely become a menace. Many passengers
Iace harassment Irom auto drivers like reIusal oI short
distance rides (or any rides), not using a meter, asking more
meter Iare or other similar complaints oI serious nature. Also
there are traIIic, wrong parking, rash driving, drunken
driving and misbehaviour grievances Ior vehicles in general.
A lot oI these complaints go unregistered due to the lack oI
an easy-to-use and convenient complaint system that records
and manages reports at the appropriate agencies. The
research Iindings aim to develop an Android based mobile
application that combines the ease oI a Short Message
Service (SMS) with the convenience oI speech recognition to
register complaints. An added Ieature is integration oI Global
Positioning System (GPS) technology with Global System
Ior Mobile Communications (GSM) in order to point to the
exact location oI the problem which will make area wise
addressing oI problems easier Ior the concerned authorities.
Presently the commuters oI metropolitan cities can
register a complaint against the auto/taxi deIaulters by
calling the helpline number or by registering a complaint on
the traIIic police website or by sending an email to the
Regional Transport OIIice (RTO). All these methods are
inconvenient due to several reasons. Commuters Iind it
tedious to send an email or register a complaint online
immediately. They have to note down the vehicle number
and may Iorget to register the complaint later. Also they Iind
it diIIicult to remember the diIIerent helpline numbers and
message Iormats required. Thus the required quality oI
service is not achieved. These limitations oI access reduce
people`s interest Irom the process. Hence many people
reIrain Irom complaining and the purpose oI complaint
system is not met.
Helplines may become congested at peak hours due to
which the commuters have to wait Ior a long time to register
the complaint. Moreover, considering the present scenario, in
order to handle the load during the peak hours, a number oI
operators are required. But this man power goes waste
during the remaining period. With this system in place, there
will be nothing as a peak hour.
Our system aims to give harassed commuters a simple
and convenient way to register their complaint. It will
quantiIy the menace Iaced by the commuters and will also
expose the concerned transport authority's response and
redress system and thereby make it more robust.
II. RELATED WORK
Kim Nee Goh, Yin Ping Ng, Kamaruzaman JusoII, Yoke
Yie Chen and Yoon Yeh Tan |1| have developed architecture
Ior GPS based road management system. The proposed
system obtained GPS coordinates namely the longitudes,
latitudes and altitudes on a cell phone supporting Assisted
GPS (A-GPS). The user complaint along with the obtained
520 978-1-4673-4805-8/12/$31.00 c 2012 IEEE