Manipal University

Department of Management of Business Administration Marks 60 INS 601 Information Systems Management III Semester Time 120 Min

Part A: Answer all the questions (10 * 1= 10 marks) 1) In its simplest form, a system consists of all the following except: A. A group of cooperative users B. A set of interrelated components C. A clearly defined boundary D. A common set of objectives 2) Information technology can be used to support ______________. A. product development teams C. any other business activity B. customer support processes D. all the choices are correct. 3) In an e-business enterprise, an intranet refers to: A. An Internet-like network inside the enterprise B. A network between an enterprise and its trading partners C. A network between the members of a single workgroup D. All the choices are correct. 4) All of the following are fundamental reasons for business applications of information technology except: A. Support of strategies for competitive advantage B. Support of business processes and operations C. Compliance with environmental regulations D. Decision making support 5) A system that manages petroleum refining, power generation, and steel production systems is an example of a(n) _______________. 6) In an information system, the _______________ activity would be considered the component that evaluates feedback in order to determine whether the system is moving toward the achievement of its goal. 7) A _____________ system consists of loosely coupled sites that share no physical component. 8) It is a central source of data that has been cleaned, transformed & catalogued so that they can be used by managers & other business professionals for data mining, online analytical processing & other forms of business analysis, market research & decision support. A. Database Management system B. Data warehousing C. Tables D. RAID 9) __________ is a link between a company and others via the Internet, relying on encryption of sensitive data and firewall security systems. A. Virtual Private Network B. Unsecured Extranet C. WAN D. LAN

10) ____________ is designed to be used in low cost, low power consumption devices, such as mobile phones and personal digital assistants. Part B: Answer any five questions: (5 * 2 = 10 marks) 1) What is an information system? Sketch the roles of information system in business applications. 2) List the various hardware, software, people and organization of a network for United Parcel services. 3) What is a swot analysis? Explain with an example. 4) Define horizontal and vertical fragmentation. 5) Define a) routers b) switch c) twisted cable d) fiber optic cable 6) Write the functions of network management. Part C: Answer any four questions: (4 * 7.5 = 30 marks) 1) Explain the Michael Porters model of competitive strategy to brief the issues in running a business. Support your answer with a neat diagram and a real time example. 2) What is a database management system? Explain any two types of Databases used in Database management system. Draw an ER diagram for the following schema, ER diagram should reflect relationship between entities, cardinality and participation constraints. 3) Explain with the help of a neat diagram the types of an information system. 4) What are network topologies? Explain any two topologies with the help of a neat diagram. 5) Explain the components of a telecommunication network. Support your answer with the help of a neat diagram. Part D: Case Study: (10 marks) UAE's most dynamic, fast-moving and exciting hypermarket chain - Carrefour! A joint venture company by Majid al Futtaim and Carrefour France, this global expertise helps shoppers here in the UAE the same quality, variety and value-for-money that is provided all over the world. They guarantee to cut costs and keep prices low - no wonder more than 2,000,000,000 people worldwide shop every year! As well as unbeatable value, they also got unbeatable choice It has over 100,000 items always in stock! It has got a wide range product categories like Market, Light household, Heavy household, Textile, consumer goods; around 5000-8000 customers are visiting every day. 1. 2. 3. 4. What could be the information system used in the business to make such a success. What are the possible hardware and software uses in their information system? Write the usage of Network in their system. Do you really think ERP system will support their business? How. [2] [3] [2] [3]