Professional Documents
Culture Documents
Introduction
By definition, an action officer is a communicator. Virtually all staff work requires some form of communication. That's why almost every lesson in this course treats some aspect of the subject. This lesson describes ways to communicate more effectively, especially when interacting with another person, one-on-one. After completing this lesson you should be able to- Describe the informal organization and grapevine. Use listening and responding techniques. Read body language. Employ persuasion and negotiating strategies to achieve objectives. Deliver bad news tactfully. This lesson contains the following maps: Map Title Informal Organization and Grapevine Listening Barriers We Meet Listening Barriers We Create Overcoming Listening Barriers Active Listening Body Language Persuading Overcoming Objections Negotiating Strategies Negotiating Guidelines Bad News Lesson Summary References End-of-Lesson Exercises Answer Key and Feedback
Purpose
Objectives
In this lesson
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