Introduo Hotelaria

MISSO DOS KARISMA HOTELS & RESORTS Karisma Hotels & Resorts is a group of companies specialized in hospitality management. Currently, Karisma operates selected properties in the Riviera Maya, Mexico. Karisma team has experience and background that cover the four key strategic areas: (a) hotel operation, (b) business development, (c) sales and marketing and (d) finance. Karismas management is supported by a large team of professionals and employees.

Our Competitive Advantage Why should a hotel or resort chose Karisma Hotels & Resorts to manage their property or represent them in the marketplace? There are some compelling reasons for choosing Karisma over any other hotel management company: - Measurable Results We offer a proven track record and ability to deliver results. Over the years we have consistently outperformed market and industry averages, such as operating at average year-round occupancy rates of over 80%, and over 96% yearly guest satisfaction levels.

- Property Management Expertise We offer unparalleled hotel & all-inclusive resort operations management know-how and expertise in locations as diverse as Aruba, Antigua, Bahamas, Costa Rica, Dominican Republic, Jamaica, Mexico, Morocco, Thailand, Tunisia, Turks & Caicos, St. Kitts & Nevis, and Venezuela. The cumulative experience of Karismas executives will serve you and your property for maximum advantage by combining product quality, guest satisfaction and cost control.

-Cost Control & Budget Optimization Working for and with a wide range of companies, from large hospitality chains, to individual hotel and resort properties, we have learned and perfected what it takes to operate at optimal levels by controlling costs and maximizing available budgets.

Anabela Almeida

Introduo Hotelaria

CORPORATE PHILOSOPHY VISION To consolidate international recognition as the leading company in the hospitality industry, innovating products, optimizing resources, encouraging costumer and employee loyalty, contributing to the conservation of the environment and expanding into new markets.

MISSION To live in a permanent creative effort by implementing new services within the hospitality industry by offering unique and memorable experiences to our clients, always keeping our identity and fostering the development of our human capital.

VALUES

Positive attitude Honesty Loyalty Passion Respect Responsabilty Team work

QUALITY POLICY We are committed to exceed customers expectations through the accomplishment of our quality standards and the continuous improvement of established processes. ENVIRONMENTAL POLICY Conscious of the environmental importance, we are committed to implement an environmental culture among our clients, employees, suppliers, and shareholders, therefore permitting us to establish good practices in the management, conservation, protection and optimization of natural resources.
Fonte: www.karismahotels.com

Anabela Almeida