Adam Mann

Experience

2130 Ashby Avenue #2 Berkeley, CA 94705 618.980.8440 / aemann2@gmail.com www.adammann.org

Education
Master of Library and Information Science University of Illinois Graduate School of Library Information Science Urbana-Champaign, IL | May 2013 Coursework in reference librarianship, academic libraries, web design, computer netowrking, cataloging, instruction, and programming Bachelor of Arts University of Illinois Urbana-Champaign, IL | May 2010 Major in Creative Writing

May 2013 - Present Innovative Interfaces Encore Support Engineer Emeryville, CA Assisting libraries in maintaining and configuring the Encore discovery layer of their integrated library systems. Providing expert, friendly phone and email support for customers on a daily basis Instructing customers on how to perform various functions and providing the appropriate documentation to facilitate self-service and an understanding of Innovative software Serving as a resource for other Encore specialists on my team and a source of information for other departments such as Collections, Software Engineering, and Circulation. Troubleshooting and resolving issues including configuration, data syncing, and system failure as reported by customers. Graduate School of Library and Information Science Graduate Assistant/Teaching Assistant Help Desk/Instructional Technology and Design University of Illinois Urbana-Champaign August 2011 - May 2013

Internships
University of San Francisco March 2013 Gleeson Library | Geschke Center Alternative Spring Break Intern San Francisco, CA Observed reference interactions at the main library of a medium-sized, private academic institution. Audited information literacy instructional sessions and staff meetings during discussions database purchasing. Fall 2012 University of Illinois Communications Library Practicum Student Intern Urbana-Champaign, IL Developed a Google Searching Libguide to train Media students in open web searching skills Provided in-person reference assistance to students in the College of Media using print and electronic resources Conducted over fifty information literacybased group tours and one-on-one instructional sessions for Journalism students and incoming freshman in the College of Media Developed and administered a feedback survey for the information literacy sessions and compiled the results for future use in improving these sessions Performed circulation duties using the Voyager circulation and UIUC OPAC system

Provided in-person, over-the-phone, and virtual technical support for over 1000 on-campus and remote graduate students, faculty, and staff at the GSLIS Help Desk Conducted reference interviews to solve users tech-based problems Used a request tracker ticketing system to record user interactions and coordinate problem solving strategies with other team members Co-developed, taught and promoted online and in-person technology workshops on subjects including Mac OSX, HTML, Zotero, Mendeley, and Blackboard Collaborate Experimented with and tested new technologies for use in online course delivery and workshops Trained newly hired graduate assistants and oversaw their work Collaborated with a team in creating and maintaining the GSLIS online course management system (Moodle), Confluence Wiki pages, and technology-based web tutorials and end-user guides Worked closely with GSLIS faculty in moderating synchronous online classes for the GSLIS LEEP program and providing real-time tech support through Blackboard Collaborate web conferencing The Urbana Free Library Shelving Clerk Urbana, IL September 2010 August 2011

Shelved, organized, and located missing materials in several departments Assisted patrons in finding books and other materials Alerted circulation staff to library-related needs (such as books or other materials in need of repair) Prepared the library space for events

Skills
Database searching Command-line and GUI-based information retrieval including ProQuest, DialogClassic, LexisNexis, EBSCOhost, and ARTstor, as well as extensive use of federated search systems Integrated Library Systems In-depth understanding of WebPAC and Encore discovery layer front- and back-end. Experience using Sierra and Millennium desktop applications for circulation and system configuration, with a working knowledge of how bibliographic data is indexed and organized on either system. Staff-level experience with Voyager Circulation module. Web Design Web design (HTML and CSS, XHTML) using TextWrangler, Dreamweaver, SeaMonkey, Wix, Weebly and Wordpress; basic scripting using Javascript and some PHP Programming Basic Javascript and Visual Basic for Excel; beginner-level procedural and object-oriented programming experience with Python Server Back-end Experience troubleshooting and maintaining Apache and Tomcat on Millennium and Sierra cataloging servers and on Encore discovery layer serves. Operating Systems and networks Mac OSX Snow Leopard - Mavericks, Windows XP Windows 7, Linux (Ubuntu), UNIX, experience planning and deploying a computer lab network Multimedia Editing Camtasia, Audacity, Photoshop, GIMP Task Collaboration MS Lync, ShoreTel, SalesLogix, Request Tracker (RT), Confluence Wiki, Google Docs Distance education Distance education: Blackboard Collaborate, L-3 Communications, Elluminate Live!, Moodle course management Web 2.0 Outreach Web 2.0 Outreach: LibGuides, Wordpress, Facebook, Twitter Languages German (basic conversation, reading and writing)

Community Outreach and Relevant Course Projects

Generations of Hope Computer Lab Masters Project Introduction to Network Systems (LIS 415) Spring 2012

Collaborated with project group members to update a computer lab for Generations of Hope, a daycare and community center in Rantoul, Illinois Listened to the needs of the community in the lab redesign, communicated regularly with community volunteers, and created usability documentation to ensure the stability of the lab Installed new hardware on lab computers, reconfigured the labs wireless internet using OpenDNS, upgraded all computers to run Windows 7, repainted the lab and installed new furniture

American University Paris Library Masters Project Web Design for Organizations (LIS 590LW)

Summer 2011

Collaborated with a team of students to create a new interface for the website library.aup.fr Communicated regularly with Sally Murray, AUPs Web and E-Resources Librarian, to ensure the redesign met the needs of the library Co-developed the new website and personally wrote all the websites CSS Commented the websites code extensively and provided introductory-level technical documentation for the E-esources Librarian Urbana Free Library Volunteer Urbana, IL Provided in-person computer assistance to library patrons Assisted in reconstructing the computer lab following a redesign project 2011-2012

Awards
Anne M. Boyd Award Graduate School of Library and Information Science Award criteria: Commitment to the profession of librarianship. Ability to relate to other people. Contributions to the School through participation in organizations and activities. Potential leadership qualities. Grade point average of 4.0 May 2013