CASE STUDY

VersionOne Cuts Web Response Times of its SaaS App by 50% Globally Deploying Instart Logics Web Application Streaming Technology
The Challenge
From inception over 10 years ago, VersionOne has offered its solution both SaaS and on-premise. As the platform evolved to scale up to support multiple teams and projects, grew in functional breadth, and their customer base grew globally, application performance became a real challenge. At the same time, customers continued to expect solid application responsiveness, which VersionOne sees as a major part of a good user experience. Around seven years ago, we hit a wall and started looking to optimize our application but also for help from an acceleration service, says Culling. In VersionOnes product, each individual user has his or her own custom view of the application. Further, the information in a VersionOne project space is highly dynamic and changes rapidly. The personalized and dynamic nature of the user experience along with the companys global user base made it impossible for traditional CDNs to deliver real improvements. VersionOne tried some solutions that claimed to deliver application acceleration. VersionOne initially elected to use Akamai. We stuck with Akamai for a number of years using their application acceleration service, but it just didnt improve over time in any significant way. Thats discouraging because technology offerings should always get better and better, says Culling. Over time, and through evaluation of other offerings, Akamais service was also unable to sufficiently speed up the dynamic and personalized information required by VersionOne users, Culling adds. As more and more of VersionOnes customers moved to the cloudbased SaaS version, Culling realized quickly that legacy online application acceleration tools from Akamai and others could not further improve web performance for VersionOnes highly dynamic SaaS products. Our customers work on projects that have very little static information, so caching is of limited use to us, explains Culling. In summary, VersionOne needed:

CUSTOMER PROFILE Company: VersionOne Location: Atlanta, Georgia Description: VersionOne provides a SaaS and on-premise agile application lifecycle management (ALM) platform for over 50,000 distributed teams and hundreds of thousands of developers worldwide. Customers include 35 of the Fortune 100. Founded in 2002, the company has been a leader in the Agile Movement with a clear mission to help companies develop and deliver great software at any project scale or scope. VersionOnes agile ALM platform integrates with dozens of other project management and application lifecycle management applications as well as community management tools.

A service that dramatically accelerated dynamic and

personalized SaaS apps Responsive, knowledgeable customer support that solved problems quickly Product innovation and cutting edge technology, including inno- vation for acceleration on mobile/tablet/wireless to future proof VersionOne as it addresses those platforms in the future.

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Copyright 2013 Instart Logic, Inc. All rights reserved.

CASE STUDY

The Solution
At the start of 2013 VersionOne started testing Instart Logics SaaS acceleration platform. The VersionOne team was able to deploy through Instart Logics Web Application Streaming Network in a matter of hours through simple DNS record updates. VersionOne subsequently began using Instart Logics Global Network Accelerator (GNA), a network acceleration solution that leverages a set of unique technologies including a new purpose-built binary protocol invented specically for inter-proxy transmissions leveraging Googles innovative protobuf technology. VersionOne also deployed Instarts Dynamic HTML Streaming, a new application-intelligent technology that distinguishes between unique and non-unique dynamic HTML, and saves time by streaming the non-unique dynamic HTML to the browser while the backend server is generating the unique dynamic HTML.

Our users are intolerant of poor application performance. The challenge is that each individual has his or her own personal view of the application and relies on highly dynamic project data being updated very rapidly. Instart Logics innovative services give VersionOne users fast, fresh updates from constantly changing projects. It improved our application performance by over 50% - something CDNs cant do. Customers who come from competitors say our performance is superior. That validates our choice to go with Instart Logic.

Ian Culling
CTO, VersionOne

The Result
Culling and his team immediately noticed how much faster the application loaded over Instart Logics network. It was totally obvious. We could see the difference right away, says Culling. Performance tests for VersionOne running from an origin server on the East Coast in the United States to users in Sydney, Australia and San Jose, California showed that Instart Logics Web Application Streaming Network provided a 50-60% improvement in VersionOnes application response times, compared to direct delivery from the origin server. This is significantly better than the acceleration we got using Akamai or Cotendo, another vendor we had evaluated, says Culling. The VersionOne team was also impressed by the fast and responsive support. Instart Logics support engineers have given us extremely quick resolution and are super knowledgeable about our configurations. Weve had a couple of minor issues that have been dealt with immediately, notes Culling. Weve updated configuration and we have not waited at all. I dont know that you could do customer support any better. As VersionOne explores mobile and tablet options in the next two years, Culling also plans to take full advantage of the core mobile acceleration capabilities Instart Logic has included, such as last-mile network acceleration to minimize end-user waits. Says Culling, Customers who come from competitors say our performance is superior. That validates our choice to go with Instart Logic.

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