Sample content / Prakash Bhosale / eBranding India / Mumbai/ 21/3/14/12.15pm esigner need to put !isuals to make page impressi!

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%&here is a spiritual aspect to our li!es ' (hen (e gi!e) (e recei!e ' (hen a business does something good *or somebod+) that somebod+ *eels good about the,$Ben .ohen %Sage ./M- (ill help to increase *eel good *actor o* +our customers. When you sale, we make only one sale but when we sale & serve it then we make customer *or li*e. %Sage ./M- not only helps you maintain sales record but will help to make customers for life. Customers feel good is not depend on what you sale but how you serve sale & after sale. %Sage ./M- will be important tool for your business because it helps to ensure that customers are satisfied with their purchases and in case of any difficulties how they receive help. A happy customer will be mouth publicity & free advertise of your company for the great service they received thus keep your company making sales. For your business firm, monitoring and optimizing services is an imperative task. Considering the fact that whatever is sold needs to be serviced sometime, today s business demands need to concentrate not only on the !ales, but also on the after sales services. Closing a sale is the first step to increasing +our compan+ sales not the end of one sale . "roviding good after#sales service shows your customers you want to build a long#term relationship with them earn their loyalty and keep doing business. $any firms managed to grow successfully, even in the economic recession by using %Sage ./M- developing their after#sales services. %n %Sage ./M- include not only the customer claim and warranty management, but also the maintenance operations, the spare parts planning and logistics, and all the operations with a lasting e**ect on customer satisfaction. &here are many reasons why after#sales are important. %Sage ./M- will develop your !ales services strong & will have impact on customers satisfaction and conse'uently on the repurchase rate of a product because a customer who is e(periencing a problem with an after#sales product will tend to switch to another product.

After#sales service is part of the product s %Brand Promise- and it is up to service to ensure the reality of the value proposition promised by product managers to customers. )eliable and robust after#sale services can increase the acceptance rate of a new product by making mainstream customers much more secure to adopt an innovative solution. $any successful businesses use after#sales service strategies to consolidate sales, build customer relationships and grow their profits. "roviding after#sales service keeps your customers coming back to you and encourages them to refer your business to others. After#sales service includes what you do at the point of sale, including your customer service and selling techni'ues. %t also includes how you follow up after the customer has left, such as providing follow#up contact and effectively dealing with complaints. Sega ./M is must & great tool to improve your after sales e(periences )ight from feeding sales lead, Follow up , *uotes, and +rders to maintain the !ales process very efficiently. Also have "roducts entity to manage the inventory data as re'uired and Cases to handle the work orders or %ssues. !o why not consolidate all these in a under single roof, For the manufacturing industries the key point is to maintain the inventory, assets, agreement, warranty, services provided and service branches data. -ased on all these facts we developed a vertical to match the service industry re'uirement to manage the after sales services through !ega C)$.