Diane Cox

misscox@comcast.net
Home: 773.769.3881 6021 North Winthrop # 201
Cell: 773.331.3600 Chicago, Illinois 60660
Objective: To obtain a position within an established organization where any
combination of my abilities can be utilized.

Qualifications: Dependable, able to provide customer service support using ingenuity.

Excellent organizational along with communication skills. Ability to function
independently while simultaneously supporting staff members and customers with a
customer-friendly demeanor. Experience in both public and private sectors.

Experience: Amtrak Inc., Chicago, Illinois 1998-2008

Lead Service Attendant/ Customer Service Representative
• Performed complex assignments exercising judgment in evaluation
techniques and procedures.
• Provide prompt, courteous and efficient lounge and/or dining car service
to our passengers.
• Complied with all related Amtrak rules, instructions, guidelines and
policies in the performance of the duties.
• Responsible for the management of inventory of assigned car and accurate
revenue accounting.
• Responsible for supervising dining car staff to ensure customers were
provided with firs-class dining service.
• Customer Service problem determination and solving
• Receive and service customers request requiring placement, order follow-
up, order changes, and/or order problems to ensure customer satisfaction
and efficiency of order processing.

Bell+Howell MMT Lincolnwood, Illinois 1992-1998

Electrical/Mechanical Test Inspector
• Responsibilities included the preparation and performance of inspection of
assembly and test operations on the full line of assembled products, sub-
assembly units and related accessories.
• Operations and set-ups
• Blueprints and specifications range to complex
• Wide variety of measuring tools and diversity of test equipment used.
• Responsible for overall daily activities.
• Assist in the evaluation and development of materials and processes for
potential production application.
• Perform electrical and mechanical testing for circuits, packages, and
components.

Stimsonite, Niles, Illinois 1983-1992

Customer Service Representative
• Provide Customer service support and issue resolution
• Compiled a daily log of completed reports
• Assist in resolution of complex customer problems through
discussions with management team
• Review, accurately prepare and forward orders to Order Entry with
proper and necessary information.
• Worked with the Purchasing, Sales Operations, and Accounting
Departments to provide and ensure customer satisfaction

Education: Holy Rosary College Institute

Graduate 3.5 GPA

Saint Mary Catholic High School

Diploma

Other: Washington DC President Service and Safety Award along with several other
outstanding accomplishments, Monetary Awards and Certificates.