Professional Documents
Culture Documents
Since we started our business in 1913, corporate responsibility (CR) has been at the core of The Clorox Company. Its part of our DNA and a driver of engagement for Clorox people around the world. We are pleased to share our first in-depth CR report, which provides our key stakeholders shareholders, employees, consumers, customers, government and nongovernment organizations, business partners and community members a detailed account of our CR progress and future commitments. Our report content and structure are based on our recently formalized CR strategy that outlines our focus in five key areas or pillars Performance, Products, People, Planet and Purpose. You can read more about our pillars in our CEO letter on pages 34 and in our CR strategy overview on pages 78. Were in the early stages of formal CR reporting and establishing a comprehensive data-collection system. We will continue to build these processes with the goal to expand our reporting globally including the communication of additional goals, targets and indicators in future reports. We have not sought external assurance for this report. Our content has been thoroughly reviewed by Clorox Legal and Internal Audit teams to ensure our data is accurate. Data measurement and calculations are based on ongoing, internally tracked information by various Clorox organizations. Environmental data provided in this report is a combination of internal and third-party compliance tracking and measurement.
Reporting Period
Unless otherwise noted, data in our report covers our wholly and majority-owned operations during fiscal year 2010 (July 1, 2009, through June 30, 2010), with the exception of our environmental sustainability data, which is tracked on a calendar-year basis. In some instances, we have included data from previous years to show year-over-year comparisons. We plan to issue an abridged CR report every year and an in-depth, comprehensive report every other year.
Our CR report was developed according to the Global Reporting Initiative (GRI) G3 guidelines, which provide a recommended framework and indicators for reporting. We are reporting against a GRI-checked application level of B. A table outlining the location of GRI standard disclosures is located on page 54. More information on the G3 Guidelines and application levels is available at www.globalreporting.org.
Questions or comments about Cloroxs corporate responsibility report can be directed to responsibility@clorox.com. We also invite your to share your feedback by taking a brief survey at http://www.surveymonkey.com/s/CloroxCR. For every survey completed by Dec. 31, 2010, we will donate $5 to the American Red Cross International Response Fund, up to $10,000.
Contents
Chairmans Message 3|About Clorox 5|Performance 6|Corporate Strategy 7| Stakeholder Engagement 15|Products 18|People 29|Planet 37|Purpose 49| GRI Content Index 54
Stop Germs
Eighty percent of germs are spread by touch. Clorox regular bleach and our disinfecting products provide an affordable and widely available solution that can literally help wipe away the germs that cause some of the worlds most prevalent bacterial and viral-born infections.
Apply
Liberally
Beeswax, botanical oils, herbs, flowers and minerals. Burts Bees natural personal care products use the best ingredients nature has to offer and each product is made with The Greater Good in mind.
Pour Responsibly
Preserve is a registered trademark of Recycline, Inc.
Better taste, less waste: Its so easy to achieve with Brita water-filtration products. Just one Brita filter and a reusable water bottle can help eliminate the need for 300 half-liter plastic bottles of water. And Brita filters are recyclable thanks to our partnership with Preserve.
Clean Naturally
Setting the bar for a natural kind of clean. The Green Works brand makes natural cleaning possible through its line of cleaning products using biodegradable plant-based cleaning ingredients that get the job done.
Our mission statement is a reection of our belief that each of our products has a meaningful impact on consumers everyday lives.
Our corporate responsibility initiatives tie back to our mission statement and reflect what our people and products do best. That is why the cornerstone of our corporate responsibility efforts and our purpose is: We safeguard family well-being, every day. This statement supports our long-standing history of providing everyday disinfecting products for use in homes, schools and
The Clorox Company | 2010 CRR 3
Donald R. Knauss
Chairman and Chief Executive Officer
Please take the time to share your thoughts, ideas and questions with us at responsibility@clorox.com.
Be Accountable
Performance
Achieve financial success with transparency, strong governance and corporate responsibility embedded in our operations
A cross-functional team helps ensure we are looking at corporate responsibility from multiple perspectives. From left to right: Brian Hayle, Deborah Napierski, Kathryn Cauleld, Mary OConnell, Aileen Zerrudo, Chris Merhige, Janki Darity, Bill Morrissey, Sheldon Quan, Victoria Jones and Greg van Buskirk.
CR OVERVIEW
Don Knauss (right) accepted the Foreign Policy Associations (FPA) Corporate Responsibility Award from Sierra Club Chairman Carl Pope. The FPA recognized Clorox for making natural cleaning mainstream through the launch of the Green Works brand, as well as for our longtime commitment to corporate responsibility.
CR OVERVIEW
Contribute to economic profit growth Positively impact the perception of our brands and company Contribute to employee engagement Positively impact millions of families, globally
Strategies
Performance Achieve nancial success with transparency, strong governance and CR embedded in our operations
Commitments
Integrate CR into our corporate strategy, with board oversight; continue to adopt best practices. Increase transparency of company policies, practices and product ingredients. Communicate proactively and respond to stakeholder reports and inquiries regarding CR. Continue to strengthen strong enterprise risk management programs and capability, with board oversight. Continue to meet strict science-based safety criteria, while promoting alternative methods to safety testing. Provide best-in-class disinfecting solutions. Provide plant-based alternatives to conventional product offerings. Reduce environmental impact of our product offerings.
Formalized growth platforms addressing infection prevention and sustainability. Purchased Caltech Industries, Inc. to further expand our business in health care settings. Introduced Burts Bees natural acne care and toothpaste and Green Works natural laundry products. Halfway to goal of making sustainability improvements to 25 percent of product portfolio by 2013 (versus 2009 baseline). Met diversity targets, with U.S. representation of managers and above rising to 22 percent for minorities and 40 percent for women. Established supplier diversity goal to grow expenditure to 5 percent by 2015. Introduced global supplier code of conduct.
People Promote diversity, opportunity and respectful treatment for everyone who touches our business
Require employee certification of compliance with company policies on diversity, human rights and labor issues. Assign accountability for CR commitments. Drive supplier code of conduct, supplier diversity and add eco criteria to supplier selection. Increase global participation in employee resource groups.
Expand public environmental commitment statements. Developed an environmental sustainability strategy Reduce GHG, energy, water and solid waste in our linked to Cloroxs business strategy. manufacturing and distribution footprints. S ince 2007, reduced GHG emissions by 7 percent, Embed eco criteria in core business processes. energy use by nearly 5 percent, water use by more than Drive environmental sustainability throughout the workplace. 8 percent and solid waste by 9 percent (per case sold). Developed sustainability programs in the workplace, including establishing eco employee volunteer groups, switching company cars to hybrids and securing LEED-EB platinum certification for our corporate office. Implement a global strategic cause platform focused on infection prevention. Build on The Clorox Company Foundations focus on K-12 education in underserved communities. Enhance engagement and extend impact through employee, customer and community involvement. In FY09 and FY10 alone, donated more than $7 million in cash grants to nonprofits, schools and colleges; donated more than $16 million worth of products to nonprofits and disaster relief efforts.
CR OVERVIEW
Cloroxs corporate responsibility strategy and commitments are governed by our CEO and CR steering committee made up of members of Cloroxs executive committee. The Clorox board of directors provides oversight. Left to right: Wayne Delker, senior vice president chief innovation ofcer; Laura Stein, senior vice president general counsel; Benno Dorer, senior vice president general manager, cleaning division; Jackie Kane, senior vice president human resources and corporate affairs.
CR OVERVIEW
Clorox 2 stain fighter and color booster we are reducing the amount of water used in manufacturing this product by 54 percent, resin needed for bottles by 36 percent and diesel for shipping by 160 million gallons per year. We have a public goal to make sustainability improvements to 25 percent of our products by 2013 (versus base year 2009).
Whats your response to concerns about cleaning product safety? And how do you reconcile having a portfolio that includes bleach and natural products?
WAYNE DElKER Product safety is a top priority at Clorox. For years we have applied sound scientific evidence to our product evaluation processes. Before we bring any product to market, our Global Product Stewardship organization evaluates a products safety, quality and regulatory compliance, looking at human and environmental health. We take great care in choosing ingredients for our products. For example, we have guidelines against the use of such ingredients as alkylphenol (APs) or alkylphenol ethoxylates (APEs), phthalates and synthetic musks.
We developed Green Works products because we recognize a growing number of consumers prefer naturally derived cleaning products and we wanted to give them a choice. We are proud of the consumer response to the Green Works line and its position as the No. 1 natural home care brand. We are also proud of the role bleach has played in public health for generations. It has a history of use in places where killing germs is critical: hospitals, nursing homes, child care centers, schools, restaurants and more. Clorox regular bleach remains one of the most affordable and effective disinfectants available worldwide. BENNO DORER Another challenge were exploring is expanding our infection prevention platform into our social cause efforts. We have a long history of donating bleach and other disinfecting products to help with disaster-relief efforts globally, particularly for sanitizing water. In addition to being there when disaster strikes, Id like to see us working more closely with public health agencies, schools and NGOs to help support prevention of infection on a global level. This way our social cause focus for the company will be more strategically linked to our core strengths as a business.
LAURA STEIN One of our challenges is that we are establishing a comprehensive data collection system for CR particularly in our international locations. As we continue to grow our presence outside the U.S., we will need to continue to build these processes so that we can expand programs like product ingredient communication and our overall CR reporting.
PERFORMANCE
The
Clorox
International
21%
At-A-Glance
Company
Fiscal Year Ending June 30, 2010
Sales By Category
Home Care
16% K
3% 4% 9%
10%
Laundry
J I
4% 3%
Cat Litter
Charcoal
Sales
$5.53 billion
Please see The Clorox Company 2010 Annual Report at www.TheCloroxCompany.com for more information on our companys performance and goals.
PERFORMANCE
$4.85
June 30, 2007, through June 30, 2010 (assumes reinvestment of quarterly dividends). Peer companies: An average of 18 consumer packaged goods companies, excluding Clorox, used for financial benchmarking purposes.
Net Sales
(in billions) $5.27 $5.45 $5.53
Net Earnings
(in millions) $603 $537 $461
ROIC1
Economic Prot 2
(in millions) $433 23% $379
21%
22%
$363 $376
1. Return on invested capital (ROIC) is a non-GAAP measure that is calculated as earnings before income taxes, excluding restructuring and asset impairment costs and interest expense; computed on an after-tax basis as a percentage of adjusted average invested capital. See reconciliation of ROIC in Exhibit 99.2 on Form 8-K filed on August 3, 2010, for the fiscal year ended June 30, 2010. 2. Economic profit (EP) is used by management to evaluate business performance. EP represents earnings from continuing operations before income taxes, noncash restructuring-related and asset impairment costs, and interest expense, after tax, less capital charge. See reconciliation of EP in Exhibit 99.3 of the companys Annual Report on Form 10-K for the fiscal year ended June 30, 2010.
PERFORMANCE
1. 2.
There are three moments of truth when a consumer can choose our product; we call these the 3Ds: Desire, Decide and Delight. Desire: Creating demand for our product Our focus on consumer insights helps us understand what consumers really care about in their everyday lives. This helps ensure that the ways we talk to consumers about our products in print, on TV, on the web, in the store address their needs. Decide: Making the choice at the store shelf Our success in the store, where most purchase decisions are made, is driven by our strong partnerships with retail customers and in-store communications that help address shoppers needs. Can shoppers find the product category? Does our brand stand out from others? Which product has the best combination of quality and price? Our expertise in consumer insights and category advisory services help optimize the shopper experience with plans for assortment, merchandising, pricing and shelving. Delight: Building brands consumers love Once the product is in the home, theres still a critical test: how does it perform? Our goal is to have products that are consistently highly rated and exceed the consumers expectations.
The Clorox Company | 2010 CRR 13
PERFORMANCE
3.
4.
Megatrends Point the Way to More Growth
Were leveraging four consumer megatrends that drive key areas of our corporate strategy, guiding our investments to drive growth of our business, including product innovation, marketing communications and retail activities. Health and Wellness Addressing the global need for healthy homes and public places, including schools and hospitals Sustainability Focusing on consumers personal environments whats in them, on them and around them Multicultural Addressing the unique needs of multicultural consumers Affordability/Value Delivering high value to consumers through a balance of product performance and price
Clorox ranked No. 7 among our top strategic partners in the most recent Cannondale Associates PoweRanking* survey, which asks retailers to rank more than 100 manufacturers on a number of dimensions.
*PoweRanking is a registered trademark of Cannondale Associates.
PERFORMANCE
Communities: We make a positive impact on our communities through The Clorox Company Foundations support of K-12 education and through employee volunteerism. We also respond to our communities in times of natural disaster by providing financial aid and donating trash bags, bleach and other disinfecting products to help with clean-up efforts and sanitization needs.
Clorox is also a member of organizations that are related to our business and priority issues.
Public Health: Association for Professionals in Infection Control and Epidemiology, Inc (APIC), Society for Healthcare Epidemiology of America (SHEA), American Society for Healthcare and Environmental Services Industry: Consumer Specialty Products Association, American Cleaning Institute, Grocery Manufacturers Association Environmental Sustainability: U.S. Environmental Protection Agency Climate Leaders, Design for Environment and Waste Wise and Smart Way Shipper Programs; Sustainable Packaging Coalition; Natural Products Association Diversity/Inclusion: Executive Leadership Council, Hispanic Advisory Council, Minority Corporate Counsel Association, Out & Equal Workplace Advocates, National Minority Supplier Development Council Community: Boston College Center for Corporate Citizenship, Bay Area Corporate Volunteer Council, Entrepreneurs Foundation, Northern California Grantmakers
PERFORMANCE
Our board of directors is composed of individuals who, on the basis of their knowledge and experience, make valuable contributions to the overall conduct of the business. The nominating and governance committee is responsible for developing and recommending board membership criteria to the board for approval and periodically reviewing these criteria. Board candidates, including incumbent directors, are considered based upon various criteria, including their broad-based business skills and experiences, prominence and reputation in their professions, global business and social perspective, concern for the long-term interests of the stockholders, and personal integrity and judgment. In addition to the board and committees conducting self evaluations on an annual basis, the nominating and governance committee reviews general qualifications and expertise of each board member on at least an annual basis.
Management Development and Compensation Committee oversees management development and succession planning processes and approves compensation for executive management and various benefit plans for the company as a whole. Nominating and Governance Committee oversees the companys corporate governance practices, director nominations and board evaluation. Also oversees the companys compliance with certain legal and regulatory requirements and discusses with management the status of pending litigation, environmental issues and other areas of oversight as may be appropriate.
Executive Compensation
The board of directors management and compensation committee, composed entirely of independent directors as required by the NYSE listing standards and consistent with SEC rule 16b-3, reviews the design and implementation of our executive management program. The committee applies a rigorous and balanced approach to executive compensation, ensuring that compensation is tied to current and long-term company performance; is sufficient to attract and retain high-caliber, experienced leaders; aligns the interests of our executive officers with the interests of our stockholders; and is financially efficient, resulting in a reasonable level of costs that are supported by performance.
* RiskMetrics, December 2009
PERFORMANCE
Our stakeholders are welcome to communicate directly to an individual board member, a board committee or to the board of directors as a whole.* Additional details on Cloroxs board of directors, including topics such as qualifications, performance evaluation and how we address potential conflicts of interest can be found at: www.CloroxCSR.com/guidelines.
Conventions, outlines our expectations that suppliers around the world share our commitments in the areas of human rights and labor, health and safety, the environment, and business conduct and ethics. Cloroxs standard supplier agreements require certification of material compliance with the supplier code of conduct, including our human rights clause that prohibits such actions as harassment or inhumane treatment, discrimination and involuntary or child labor. Cloroxs global supplier code of conduct is available in English, Spanish and Chinese. Cloroxs supplier code of conduct can be found online at www.CloroxCSR.com/business-partners.
* Correspondence to our board of directors should be sent to our headquarters address: The Clorox Company, c/o Secretary, 1221 Broadway, Oakland, CA 94612-1888.
OUR VALUES
At Clorox, our strong corporate values not only guide us in achieving widespread success, but also are the foundation of everything we do. Do the Right Thing The long-term health of our company depends on our integrity. At Clorox, we have a tradition of honesty, fair dealing and ethical practices. We strive to use facts to determine the right thing to do, and communicate openly about our choices. Stretch for Results Our success is measured by our ability to consistently win in the marketplace by exceeding the expectations of our consumers, customers, shareholders and each other. Take Personal Ownership Progress is not only driven by people who take personal ownership of delivering results, but by making the process to achieve these results as quickly, simply and effectively as possible. Each of us has a role in helping to ensure we deliver excellent results and achieve our goals. Work Together to Win Our success depends on productive collaboration among Clorox people, between our company and our business partners, and among our company and our communities. While individual ownership and contributions make a difference, teamwork is essential to achieving even greater results.
Be Trusted
Products
Responsible products made responsibly
PRODUCTS
PRODUCTS
PRODUCTS
T H E BL E AC H CYC L E
SALT
BLEACH MANUFACTURE
PRODUCT USE
Anyone who has ever witnessed the power of bleach to transform laundry from soiled white to bright, clean white might be surprised to nd that it is simply a matter of salt and water at work. Clorox regular bleach traces its origins to the saltwater ponds of San Francisco Bay early in the 20th century. Using the abundant brine available in the ponds, company inventors ran an electrical current through a saltwater-based compound to produce sodium hypochlorite bleach. The resulting product was sold to industrial businesses for use as a disinfectant. Soon, a less concentrated version became a household cleaning staple. During the past century, liquid bleach has performed some very important tasks. In 1969, the Apollo space capsule was disinfected with bleach upon its return to Earth. During World War I in the days before penicillin the lives of some wounded soldiers were saved by the antibacterial properties of bleach. During World War II, bleach was used again to destroy bacteria. Today, bleach continues to be used to purify water and help control contamination in times of emergency, such as natural disasters.
PRODUCTS
InfectionPrevention:
Our Heritage. Our Future.
It is seemingly harder than ever to stay healthy. The seasonal flu, emergence of antibiotic-resistant superbugs, infectious diseases such as severe acute respiratory syndrome (SARS) and H1N1 influenza underscore global health threats and the potential for pandemic outbreaks. We are reminded of the important role disease prevention can play in public health management. In order to prevent disease, however, it is essential to understand how it spreads. The fact isthat 80 percent of germs are spread by touch.* Consider that a person can touch up to 300surfaces in 30 minutes alone and you begin to understand the challenge of stopping the spread of infection. Of course, germs are not homebound organisms. The threat they pose in health care settings, in particular, is grave. Hospital-acquired infections strike one in 10 patients, are linked to 99,000 deaths annually in the U.S. and cost an incremental $10 billion in health care costs. An aging population is expected to add to this problem.
* Phillip M. Tierno Jr., Ph.D., in his book, The Secret Life of Germs (November 2001). U.S. Centers for Disease Control: The direct medical costs of healthcare-associated infections in U.S. hospitals and the benefits of prevention (2009).
PRODUCTS
Infection Prevention
Clearly, surface disinfection is essential to preventing the spread of infection. Given our strong heritage in manufacturing best-in-class disinfecting products, Clorox has a compelling value proposition to put forth in this cause. We believe our disinfecting products and their effectiveness at killing staph, salmonella and E.coli, influenza viruses, rhinovirus (one of the causes of the common cold) and numerous other harmful germs give us a unique responsibility. The swift response of Clorox during the H1N1 pandemic of 2009 is a good example of the role we can assume in times of public health crisis. During this time, we: Worked 24/7 to satisfy demand in Mexico for disinfecting wipes, which spiked 30 times higher than normal during the initial outbreak D istributed, in partnership with the National Education Association, canisters of Clorox disinfecting wipes to 100,000 U.S. teachers in four days E nhanced www.Clorox.com with a new section that provided tips for preventing the spread of H1N1 C reated educational materials for our customers to distribute to shoppers in their stores Partnered with the American Red Cross to develop public service announcements about flu preparedness. Insights gained from this experience, as well as the more predictable seasonal flu outbreaks, reinforce the need for infection prevention. In a world that becomes more closely connected every day, there is little doubt that infection control will be an ongoing global issue well into the future.
Clorox and Basketball Star Grant Hill Team Up to Educate About MRSA
Of all the superbugs those germs that have developed immunity to a wide number of antibiotics methicillinresistant Staphylococcus aureus (MRSA) is one of the most well known. In 2003, Grant Hill developed an MRSA infection on his ankle and grew seriously ill before making a full recovery six months later. Since 2008, we have been partnering with Grant on the STOP MRSA Now campaign to increase information about the illness through coalition-building activities, public service announcements and an informative website. The campaign also provides practical steps people can take to prevent the spread of MRSA, such as disinfecting hard surfaces with a bleach solution. Sodium hypochlorite, the active ingredient in bleach, helps prevent the formation of superbugs such as MRSA. It completely destroys a germs cellular structure, rendering it unable to mutate and transform into a superbug. For more information visit www.stopmrsanow.com.
PRODUCTS
Cris Spillet and other R&D employees thoroughly test and analyze all product ingredients to ensure Clorox products are safe when used as directed.
PRODUCTS
Regulatory Compliance
All products manufactured and distributed are subject to local, state, federal and other regulations. To comply, we perform safety tests, meet labeling guidelines of regulatory agencies and adhere to applicable regulations for all ingredients and ingredient formulations used in our products. We also ensure we meet or exceed local regulatory requirements in all markets where we operate or sell our products. U.S. products classified as antimicrobials, such as disinfectants or sanitizers, which represent approximately 27 percent of our U.S. product portfolio, are subject to registration with the U.S. Environmental Protection Agency (EPA). These formulations undergo detailed chemistry, efficacy and toxicology review by the EPA before approval for market. The EPA strictly governs the labeling and packaging of these products, with predetermined criteria based on the nature of the product.
PRODUCTS
To view the list of ingredients for Cloroxs cleaning, disinfecting and auto care products, visit www.CloroxCSR.com/ingredients-inside.
PRODUCTS
PRODUCTS
Fast forward 26 years later and the Burts Bees brand is the leading natural personal care brand in the U.S. and growing rapidly in two dozen countries around the world. Clorox acquired the brand in 2007. Its original, iconic lip balm product is now joined by more than 100 other natural products ranging from skin moisturizers and shampoo to recently introduced acne solutions and toothpaste. Like the Green Works brand, the growth of the Burts Bees brand has tracked closely with consumers growing desire to provide safe and natural products for their families. From its humble origins, Burts Bees products can now be purchased in specialty and mass retail locations in the U.S. and abroad. Today, the Burts Bees and Green Works brands are providing natural, effective and appropriately priced products that are winning with consumers. These brands are also providing Clorox with a strong base from which to further develop awareness and acceptance of natural products in traditional retail channels and among mainstream consumers. From our perspective, this is the perfection intersection of social responsibility and business opportunity and we will pursue both with equal enthusiasm.
Be Inclusive
People
Promote diversity, opportunity and respectful treatment for everyone who touches our business
Many employees participate in employee resource groups, which aim to help develop and retain diverse talent by promoting, supporting and celebrating diversity. Left to right: Roma McCaig, Scott Willoughby, Diana Hernandez, Shaunte Mears-Watkins, Nicole Thomas and La Sondra Irving-Pippins.
The Clorox Company | 2010 CRR 29
PEOPLE
EQUALITY INDEX
A Report Card on Lesbian, Gay, Bisexual and Transgender Equality in Corporate America
2010
Clorox has earned a 100 percent rating in the Human Rights Corporate Equality Index CORPORATE for four consecutive years.
We are proud of the following facts about our workforce. These numbers exceed U.S. Census Bureau figures: 5 1 percent of all Clorox employees and 40 percent of our managers in the U.S. are women. In a 2009 UC Davis Study of California Women Business Leaders, Clorox ranked 14th out of 400 companies for having women in director and executive officer positions. 30 percent of U.S. Clorox employees and 22 percent of our U.S. managers are minorities, including Native American, Asian, African-American, Hispanic, Pacific Islander and multiracial.
Walmart Recognizes Clorox for Diversity In January 2010, Clorox received the Visionary Award for Diversity as part of Walmarts Martin Luther King Day celebration. Nominated by Walmarts associate resource group, Pride, the award recognized our efforts to integrate diversity and inclusion in the business.
PEOPLE
Global: 35% 38% 23% Female Employees Female Managers Female Executive Committee Members
Employees
Caucasian 70 percent Minorities 30 percent Asian 14 percent African-American 9 percent Hispanic/Latino 6 percent Other 1 percent
Managers
Caucasian 78 percent Minorities 22 percent Asian 11 percent African-American 5 percent Hispanic/Latino 5 percent Other 1 percent
21%
3% 4% 9%
We have nearly 8,300 employees around the globe from scientists to salespeople from production employees 10% B 10% B J 3% to packaging professionals. We are committedJ to the well-being of all Clorox employees worldwide, and, where I I 4% C 4% C 4% applicable, working with union representatives who work with approximately 6 percent of our workforce. D 3% D
9% H 3% H 7% 10% E 13% 13% G G 7% We adhere to all applicable labor laws and standards globally and are committed to offering competitive F F 10% compensation and benefits, supporting freedom of association and providing a safe work environment that prohibits child labor and forced labor. We expect these standards to extend to our business partners. E
4,140
3%
4,099
PEOPLE
Learning to Lead
We focus on building great leaders through a number of programs, including the Diamond Leadership Institute (DLI). DLI aims to help Clorox employees realize their leadership potential. The four DLI programs currently offered by the company provide unique cross-functional experiences designed to develop leadership and management skills at all levels. All employees have a variety of other training programs at their fingertips. Clorox offers dozens of self-paced, online courses and hands-on, instructor-led courses on topics ranging from our company strategy and conflict management, to communicating effectively and presenting powerfully, to ergonomics and understanding financial statements and much more. Worldwide, 85 percent of Clorox employees receive annual training and career development reviews. We also understand that learning is a lifelong pursuit. Our education assistance program provides financial aid for employees seeking to continue their education by earning degrees or certificates from regionally and nationally accredited educational institutions. This program assists our employees in developing skills and knowledge that contribute to their current job and future career opportunities.
PEOPLE
PEOPLE
2008
2009
2010
PEOPLE
Safety is measured in accordance with U.S. Bureau of Labor Statistics instructions for calculating recordable injury rates.
Employees like Melanie Hansford contribute to creating a safe work environment and enabled Clorox to achieve a world-class safety record.
The Clorox Company | 2010 CRR 35
PEOPLE
Be Mindful
Planet
Shrink our environmental footprint while we grow our business
Members of the Eco Network employee volunteer group including, from left to right, Dana Ginsburg, Aron Nussbaum and Suzanne Henricksen are helping to drive more sustainable choices like recycling and composting in the workplace.
The Clorox Company | 2010 CRR 37
PLANET
The Eco Ofce, which reports to executive vice president Beth Springer (far right), is dedicated to making environmental stewardship core to our business. From left to right: Jamie Owen, Scott Mobley, Prashant Kripalani and Bill Morrissey.
PLANET
Cloroxs Eco Objective Make environmental sustainability core to how we do business Clorox 2013 Eco Goals Generate one-third of growth from environmental sustainability initiatives (versus 2007 baseline) Reduce the environmental footprint of our operations for each case sold by 10 to 20 percent (versus 2007 baseline) Make sustainability improvements to 25 percent of our product portfolio (versus 2009 baseline) Achieve an environmental stewardship reputation at consumer packaged goods exemplar levels Ensure environmental sustainability performance is a major contributor to employee engagement
PLANET
The Burts Bees brand aims to maximize the overall well-being of people and the planet through The Greater Good business model.
Green Works naturally derived, plant-based cleaning and laundry products seek to meet consumers growing desire for natural products.
The Brita water-filtration brand educates consumers about the opportunity to reduce waste from disposable plastic water bottles.
Kingsford competition briquets are made with 100% natural ingredients that make the coals burn hotter, provides great taste and results in less ash.
Glad compostable trash bags are made with renewable resources for use in municipal composting programs where available.
Fresh Step natural cat litter provides a product for cat owners who value a natural option.
Improving the sustainability of our core product offerings represents yet another opportunity
The Kingsford brand has recently launched a product improvement that also reduced the amount of raw material used in a briquet by 7 percent.
Glad ForceFlex trash bags are saving more than 1 million pounds of plastic film per year compared to regular trash bags, while also providing consumers with a stronger bag.
Clorox 2 stain ghter and color booster comes in a new concentrated version, reducing the amount of water used in manufacturing this product by 54 percent, resin needed for bottles by 36 percent and gallons of diesel for shipping by 160 million gallons annually.
PLANET
Green
PLANET
On Tap
One Brita pitcher filter can effectively replace as many as 300 standard 16.9-ounce bottles of water. And used Brita filters can now be recycled thanks to our partnership with Preserve, the leading maker of 100 percent recycled household consumer goods. Brita filtered water also offers an economical alternative to bottled water. The average Brita pitcher filters 240 gallons of water per year for about 19 cents per day, significantly less than the cost of a single bottle of water. Our Brita team is committed to raising awareness of these cost and environmental advantages. The brands FilterForGood campaign encourages consumers to sign an online pledge to reduce bottled water consumption in exchange for a Brita product coupon. Based on pledges to date, there are nearly 200 million fewer plastic water bottles in the world today: a number well worth raising a glass to.
An eco-friendly alternative to bottled water is as close as your refrigerator or kitchen sink, thanks to Brita waterfiltration products. Water is one of lifes most essential elements, but can be exposed to impurities that impact taste. From convenient faucetfiltration systems to filtered refrigerator pitchers, Brita offers an easy solution for people to enjoy healthier, bettertasting water. By encouraging people to drink more water, the Brita brand has a strong health and wellness component. When you add the brands environmental benefits, the overall value proposition becomes even more compelling. Consider the fact that Americans alone drank nearly 8.7 billion gallons of bottled water in 2008*, with most bottled water containers ending up in landfills.
* Beverage Marketing Corporation press release, Smaller categories still saw growth as the U.S. liquid refreshment beverage market shrank by 2% in 2008, March 30, 2009. www.filterforgood.com/facts. Preserve is a registered trademark of Recycline, Inc.
PLANET
-20%
-10% -7%
-10%
-10% -8.5%
-9%
-4.5%
GHG
Energy
Water
Waste
PERFORMANCE TO DATE (2007 baseline) 2013 GOAL (per case of product sold)
The Clorox Company | 2010 CRR 43
PLANET
In addition to these strategies, Clorox is exploring other innovative ways to reduce our GHG emissions. The Burts Bees business, for example, is purchasing renewable energy credits in the form of wind energy, while the Kingsford business is using renewable energy sources from its own manufacturing processes to reduce dependence on the electricity grid.
CO2 Equivalent GHG
787 1.78
600 595
561
1.37
2007 2008 2009 ENERGY CONSUMPTION (000 of MWh)
RATIO (MWh of energy Our recent GHG and per 1,000 cases) energy use reductions are due primarily to retrofitting 22 of our manufacturing plants, distribution facilities and major offices with energy efficient T5/T8 lighting and motion sensors. Were also moving 30 percent of our product distribution from trucking to more efficient intermodal rail.
74
2007 2008 2009 GHG (000 metric tons) RATIO (metric tons of GHG per 1,000 cases)
75
74
Scope 1 GHG emissions are a direct result of Clorox operations. Scope 2 GHG emissions are indirect emissions from purchased electricity, heat and steam. Scope 3 emissions are associated with the distribution (by all modes of transport) of finished products by nonaffiliated carriers to regional distribution centers and to retailers.
We believe that science supports rising GHG emissions have a signicant impact on climate change and the environment. Clorox therefore supports congressional action on comprehensive national climate change legislation aimed at reducing aggregate emissions of greenhouse gasses over time without causing undue hardships for the U.S. economy. Clorox is also committed to doing its part to help address this issue.
PLANET
In addition to GHG emissions, Clorox is committed to carefully monitoring and working to minimize other gas emissions and particulate matter. Our manufacturing processes use a minimal amount of fluorinated gases, primarily chlorodifluoromethane This gas is part of industrial refrigeration systems and works in a closed-loop system. We also monitor the use and release of volatile organic compounds, particulate matter, sulfur oxides and nitrogen oxides. Our plants comply with air permits that limit these pollutants based on federal, state and local government regulations. We are actively looking for technologies and efficiencies to further reduce particulate matter emissions in the future.
202 198
While the Clorox GHG inventory has not been independently verified by a third party, our GHG inventory gathering process and calculations (for 2005-2009) were led and conducted by a third-party environmental services firm that has detailed knowledge of the operations and air emissions characteristics of the major Clorox manufacturing facilities and uses the methodologies and emissions factors from well-known GHG protocols, including those of the U.S. Department of Energy, World Resources Institute and EPAs Climate Leaders.
PLANET
The vast majority of the solid waste that Clorox produces is nonhazardous in nature and we employ manufacturing practices that minimize such waste. The small amount of hazardous waste that we do produce is properly handled by approved vendors and properly tracked through its disposal process.
PLANET
PLANET
Greater Good
When Clorox acquired the Burts Bees brand in 2007, we acquired not only a leading natural personal care brand, but also an exemplar company in social responsibility. The Burts Bees team follows a business model dubbed The Greater Good that represents the highest ethical choice that can be made to maximize the overall wellbeing of people and the planet. The Greater Good adheres to a set of beliefs that helps guide the company and its actions, particularly as it relates to the environment. After all, the company was founded in 1984 on a foundation of earth-friendly natural personal care products. The business nurtures a cycle that is based on the belief that to take from nature, you must also protect and provide for nature. To this end, the business aspires to be the greenest personal care company on earth and is working toward a set of goals to achieve by 2020. Among these goals are a carbon-free footprint, utilization of 100 percent renewable energy, zero waste to landfills and Leadership in Energy and Environmental Design certification for all facilities. Already Burts Bees has achieved zero waste to landfill at its manufacturing, distribution and office facilities, and operating effectively in a carbon-neutral manner by buying renewable energy certificates and carbon offsets to offset their GHG footprint.
The
The Burts Bees business took employee involvement to a new level in 2009 with the launch of Live the Greater Good, a company-wide program that encourages employees to formally and continuously integrate environmental stewardship, social consciousness, natural wellness and world-class leadership into their personal and professional lives. As the Burts Bees brand expands its products around the world, the team is also exporting its greater good philosophy and finding that it resonates with international employees and consumers as well. This positive reception is largely due to the degree of customization that is encouraged in each country. The Burts Bees business introduces its greater good model and values in each country, and then its employees find ways to tailor it to their particular areas of interest and passions. In Australia, for example, educational programs and outreach efforts are largely focused on biodiversity, an area of great concern to Australian citizens. It is hard to think of a better example than the Burts Bees brand of the way good business and the greater good can complement each other and, indeed, grow and prosper together.
Be Committed
Purpose
Safeguard family well-being, every day
PURPOSE
After Hurricane Katrina hit New Orleans and the Gulf Coast, for example, Clorox donated more than $2 million in cash and product toward relief efforts. We were also the first to step up and sponsor Mardi Gras in New Orleans that year, donating more than 1.3 million Glad trash bags to the department of sanitation for clean-up efforts. More recently, when southern Georgia was hit by severe flooding in 2009, Clorox sent more than twotruckloads of bleach to assist with cleanup.
Charitable Contributions
(in millions of dollars) $13.2 $1.8 $3.6 $14.1 $1.8 $3.5
15
12
$8.8 $7.8
6
CAUSE MARKETING DONATIONS FOUNDATION CASH GRANTS CORPORATE PRODUCT DONATIONS 2009 2010
The Clorox Company Foundation has awarded more than $80 million in cash grants since 1980.
PURPOSE
educating and inspiring young people about the business world. We support Junior Achievement with employees who teach classes and through grants made by The Clorox Company Foundation. Another example of Clorox employees passion for supporting education is the Marcus A. Foster Educational Institute auction that 100+ volunteers coordinate annually. Now in its 19th year, the event regularly raises more than $70,000 for scholarships.
As part of our community outreach initiatives, employees spent a day planting trees in Oakland, Calif. From left to right: Herbert Lee, Bill Morrissey and Craig Wolfson.
Mary Jasso believes strongly in helping others. Thats why she volunteered to chair the Clorox Houston facilitys GIFT campaign many times during the past decade. After the devastation caused by Hurricane Ike in 2008, however, Mary and many of her fellow employees developed a first-hand understanding of the campaigns slogan, Follow your heart and Clorox will follow you. Through GIFT, employees can support The Clorox Employee Emergency Relief Fund (EERF) and the company will match dollar for dollar, up to $2,500. For employees like Mary who face unexpected expenses from emergency situations, EERF provides much needed help. After personally benefiting from EERF assistance, Houston employees showed their gratitude by reaching a 97 percent participation level in the next GIFT campaign, knowing their help would be there for those next in need.
The Clorox Company | 2010 CRR 51
PURPOSE
Immediately following the devastating earthquake that struck Haiti in January 2010, The Clorox Company Foundation donated $250,000 toward relief efforts. Though the dollars were critical, an equally important donation came in the form of more than 200,000 gallons of Clorox regular bleach. In Haiti, the level of destruction and lack of infrastructure made product donations almost impossible in the immediate aftermath of the quake. Our Clorox Caribbean team began working with the local Red Cross chapter, public health agencies, our Dominican Republic distribution partner and the Portugal Consulate to provide an initial donation of 415,000 150-ml sachets and 8,400 gallons of bleach. Another 100,000 gallons of bleach from our Port-au-Prince warehouse were also donated. From there, we turned to our plant in Puerto Rico to begin shipping additional supplies. Contaminated water and property left behind by natural disasters in Haiti and countless other places present an immediate public health threat. Clorox regular bleach can purify water and disinfect surfaces. For years, Clorox has partnered with the Red Cross to make bleach available as quickly as possible at the scene of countless disasters around the globe. We also have donated millions of Glad bags to assist with clean-up efforts.
H1N1 Response
Fast action is something of a core competency at Clorox. As the public learned of the H1N1 flu outbreak in Mexico in 2009, orders for bleach spiked. We activated our natural disaster contingency plans to ramp up production and coordinate distribution quickly. In addition, we donated roughly 20 truckloads of bleach through the Red Cross of Mexico, the Mexico Federal Health Secretary and the Mexican Social Security Institute.
PURPOSE
2. Organizational Prole
3. Report Parameters
Report Prole 3.1 3.2 3.3 3.4 Reporting period (e.g., fiscal/calendar year) for information provided Date of most recent previous report (if any) Reporting cycle (annual/biennial, etc.) Contact point for questions regarding the report or its contents 1 N/A 1 1 responsibility@clorox.com 1,7,8,15 1 1
Report Scope and Boundary 3.5 3.6 3.7 3.8 3.9 3.10 3.11 3.12 3.13 Process for defining report content Boundary of the report Specific limitations on the scope or boundary of the report
Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities 1 that can significantly affect comparability from period to period and/or between organizations Data measurement techniques and assumptions Explanation of the effect of any re-statements of information provided in earlier reports Significant changes from previous reporting periods Table identifying the location of the Standard Disclosures in the report Policy and current practice with regard to seeking external assurance for the report 1 N/A N/A 54-58 1
16 17 16 16 N/A
Commitments to External Initiatives Externally developed economic, environmental, and social charts, principles, or other initiatives to which the 1,15 organization subscribes or endorses Memberships in associations List of stakeholder groups engaged by the organization Basis for identification and selection of stakeholders with whom to engage Approaches to stakeholder engagement Key topics and concerns that have been raised through stakeholder engagement 15 15 15 15 7,8,15
Stakeholder Engagement
Economic Disclosures
Aspect: Economic Performance EC1 EC2 EC3 EC4 EC5 EC6 EC7 EC8 EC9 Direct economic value generated and distributed Financial implications and other risks and opportunities for the organizations activities due to climate change Coverage of the organizations defined benefit plan obligations Significant financial assistance received from government Range of ratios of standard entry level wage compared to local minimum wage Policy, practices, and proportion of spending on locally based suppliers Procedures for local hiring and proportion of senior management hired from the local community Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement Understanding and describing significant indirect economic impacts, including the extent of impacts 11,12 N/R 36 N/A N/R N/R N/R 50-53 N/R
Environmental Disclosures
Aspect: Materials Management Disclosures EN1 EN2 EN3 EN4 EN5 EN6 Materials used by weight or volume Percentage of materials used that are recycled input materials Direct energy consumption by primary energy source Indirect energy consumption by primary source Energy saved due to conservation and efficiency improvements Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives 8,38-39 www.cloroxcsr.com/planet N/R N/R 43-45 N/R 43-45 44,47
Aspect: Energy
N/R
Aspect: Biodiversity
Aspect: Emissions, Efuents, and Waste EN16 EN17 EN18 EN19 EN20 EN21 EN22 EN23 EN24 EN25 43-45 43-45 43-45 N/R N/R N/R 46 N/A N/R
Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected N/R by the reporting organizations discharges of water and runoff Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation Percentage of products sold and their packaging materials that are reclaimed by category Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations Significant environmental impacts of transporting products and other goods and materials used for the organizations operations, and transporting members of the workforce Total environmental protection expenditures and investments by type 39-41 41 N/R
Aspect: Compliance
Aspect: Occupational Health and Safety LA6 LA7 LA8 LA9 LA10 LA11 LA12 LA13 LA14 N/R 35 33,36 N/R 33 32-33 33 30-31 N/R
Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained Total number of incidents of discrimination and actions taken Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights Operations identified as having significant risk for incidents of forced or compulsory labor, and measures taken to contribute to the elimination of forced or compulsory labor. Clorox prohibits the use of child labor in its own operations and that of suppliers. Operations identified as having significant risk for incidents of forced or compulsory labor, and measures taken to contribute to the elimination of forced or compulsory labor. Clorox prohibits the use of forced compulsory labor in its own operations and that of suppliers.
Aspect: Non-Discrimination HR4 HR5 N/R 31 Aspect: Freedom of Association and Collective Bargaining
Aspect: Corruption SO2 SO3 SO4 SO5 SO6 SO7 SO8 N/R 17 17 15 N/R
Aspect: Anti-Competitive Behavior Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes N/R Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations N/R Aspect: Compliance
Aspect: Product and Service Labeling PR3 PR4 PR5 PR6 PR7 PR8 PR9 25 N/R 19-20 20 N/R N/R N/R
ListenWell
Please share your feedback on our report. We want to hear what you liked, what you didnt like, what might have surprised you about us and what you would like addressed in future reports. Please take a brief survey at http://www.surveymonkey.com/s/CloroxCR. To express our appreciation for your time and feedback, we will donate $5 to the American Red Cross International Response Fund for every survey completed by Dec. 31, 2010, up to $10,000.