PROJECT REPORT

Submitted in partial fulfillment of the requirement for the award of the degree of Bachelor of Technology In Electronics and Communication Engineering Of ITM UNIVERSITY, GURGAON ON

STUDY ON LOW UTILIZATION/RETAINABILITY OF NETXPERT

26th JUNE 2012 31st JULY 2012

Submitted by:
KUSHAL ARORA 09ITMG1147ECE

ACKNOWLEDGEMENT

We wish to our deepest gratitude to ALCATEL-LUCENT in letting me work in this prestigious organization & would like to avail this opportunity to thank Mr. CHANDER SHEKHAR my mentor for his induction. I wish to acknowledge to Mr. ANIL RAI(General Manager), for guidance during project formulation and completion.

PROFILE
About Alcatel-Lucent Alcatel-Lucents vision is to enrich peoples lives by transforming the way the world communicates. Alcatel-Lucent provides solutions that enable service providers, enterprises and governments worldwide, to deliver voice, data and video communication services to endusers. As a leader in fixed, mobile and converged broadband access, carrier and enterprise IP technologies, applications, and services, Alcatel-Lucent offers the end-to-end solutions that enable compelling communications services for people at home, at work and on the move. With 77,000 employees and operations in more than 130 countries, Alcatel-Lucent is a local partner with global reach. The company has the most experienced global services team in the industry, and Bell Labs, one of the largest research, technology and innovation organizations focused on communications. Alcatel-Lucent achieved adjusted revenues of Euro 17.8 billion in 2007, and is incorporated in France, with executive offices located in Paris.

Organization With a strong focus on complete solutions maximizing value for customers, Alcatel-Lucent is organized around three business groups and two geographic regions. The Carrier Business Group serves fixed, wireless and convergent service providers - as well as enterprises and governments for their business critical communications. The Enterprise Business Group focuses on meeting the needs of business customers. The Services Business Group designs, deploys, manages and maintains networks worldwide. The company's geographic regions are the Americas and Europe, Africa and Asia. Innovation and technology Alcatel-Lucent today is one of the largest innovation powerhouses in the communications industry, representing an R&D investment of Euro 2.7 billion, and a portfolio of more than 25,000 active patents spanning virtually every technology area. At the core of this innovation is Alcatel-Lucents Bell Labs, which brings together Lucent Technologies' Bell Labs and Alcatels Research & Innovation organizations, providing Alcatel-Lucent with an innovation engine comprising researchers and scientists at the forefront of research into areas such as multimedia and convergent services and applications, new service delivery architectures and platforms, wireless and wire line, broadband access, packet and optical networking and transport, network security, enterprise networking and communication services and fundamental research in areas such as nanotechnology, algorithmic, and computer sciences.

History
The formation of Alcatel-Lucent created the worlds first truly global communications solutions provider, with the most complete end-to-end portfolio of solutions and services in the industry. Alcatel - Lucent combined two entities Alcatel and Lucent Technologies which shared a common lineage dating back to 1986. That was the year Alcatels parent company, CGE (l a Compagnie Gnrale dElectricit), acquired ITTs European telecom business. Nearly 60 years earlier, ITT had purchased most of AT&Ts manufacturing operations outside the United States. Lucent Technologies was spun off from AT&T. Alcatel-Lucent India Alcatel entered the Indian market in 1982 with a technology transfer with ITI and became the first one to manufacture digital switching equipment in the country. Half of Indias fixed service lines are based on Alcatel technology. The company has research & development and engineering centers in Gurgaon and Chennai. JOINT VENTURE Bharti Airtel, Asias leading integrated telecom service provider, and Alcatel-Lucent on April 30, 2009 announced that they have formed a joint venture to manage Bharti Airtels pan-India broadband and telephone services and help Airtels transition to next generation networks. Under the joint venture, Alcatel-Lucent will design, plan, deploy, optimize and manage Bharti Airtels broadband and telephone network across India. A new legal entity is being formed which will be operated by Alcatel-Lucent. This managed services partnership will include all end-to-end activities service rollout, installation and fault repair, service continuity and transformation. It will support Bharti Airtels transformation to next generation networks, offering advanced services like high-speed internet, triple play, media-rich VAS, MPLS, VPN for both retail and business customers. The partnership will also drive optimal capital investment and increase operational efficiency by moving voice and data traffic onto a single, 'packetized' infrastructure Alcatel-Lucent and Bharti Airtel announced the appointment of Arnaud Soubelet as the CEO of their joint venture Alcatel-Lucent Network Management Services India Ltd (ALNMSI). Arnaud Soubelet began his career with Alcatel-Lucent in 1988. Over the last 20 years, he has held several key assignments in France, Latin America, Greece, Egypt and India across sales, enterprises and managed services. Arnaud holds post graduate degrees in business administration and business law from the Sorbonne University in Paris.

Broadband
The term broadband commonly refers to high-speed Internet access that is always on and faster than the traditional dial-up access. How is broadband different from dial-up service?

Broadband service provides higher-speed of data transmission. It allows more content to be carried through the transmission pipeline. Broadband provides access to the highest quality Internet servicesstreaming media, VoIP (Internet phone), gaming, and interactive services. Many of these current and newly-developing services require the transfer of large amounts of data that may not be technically feasible with dial-up service. Therefore, broadband service may be increasingly necessary to access the full range of services and opportunities that the Internet can offer. Broadband is always on. It does not block phone lines and there is no need to reconnect to network after logging off. Less delay in transmission of content when using broadband.

Advantages of Broadband

Broadband can provide access to a wide range of resources, services, and products that can enhance your life in a variety of ways. These resources, services, and products include, but are not limited to: Education, Culture, & Entertainment Broadband can overcome geographical and financial barriers to provide access to a wide range of educational, cultural, and recreational opportunities and resources. Telehealth & Telemedicine Broadband can facilitate provision of medical care to unserved and underserved populations through remote diagnosis, treatment, monitoring, and consultations with specialists. Economic Development/E-Commerce Broadband can promote economic development and revitalization through electronic commerce (e-commerce) by:

Creating new jobs and attracting new industries. Providing access to regional, national, and worldwide markets. Electronic Government (E-Government) Electronic government can help streamline peoples interaction with government agencies, and provide information about government policies, procedures, benefits, and programs. Public Safety and Homeland Security Broadband can help protect the public by facilitating and promoting public safety information and procedures, including, but not limited to: Early warning/public alert systems and disaster preparation programs. Remote security monitoring and real time security background checks. Backup systems for public safety communications networks. Broadband Communications Services Broadband provides access to new telecommunications technologies such as Voice Over Internet Protocol (VoIP) allowing voice communication using the Internet. Communications Services for People With Disabilities Broadband permits users of Telecommunications Relay Services (TRS) to use Video Relay Services (VRS) to communicate more easily, quickly, and expressively with voice telephone users.

MAJOR PROBLEMS FACED BY COSTUMER FOR ACCESSING BROADBAND CONNECTION

old PCs, pirated Operating system, No security updation, no antivirus, less knowledge on system settings like DNS, IP settings, proxy etc Crackling noise on the telephone line. Crackling noises/static on the line when using the telephone is indicative of incorrectly fitted filters.

Slow Speeds No sync. If your modem/router cant synchronise with the exchange (as indicated by a flashing green "adsl" light). ADSL adsl not active. Incorrectly installed filters Problem with the local line.

Each visit to solve customer problem is a cost to company

What is Netxpert

" NetXpert Agent" based on SupportSoft Subscriber Agent software can help diagnose problems and provide automated solutions to top issues that the subscriber may experience, including possible connectivity, browser and e-mail related problems. As a result, customers can immediately resolve issues when they occur versus requiring assistance via the telephone. India's first automated broadband self-care technology solution. It's virtual service center at your desktop and is available free to all Airtel broadband customers. Its advanced connectivity check feature automatically detects and fixes internet connection related issues. A simple interface lets you know on series of tests being conducted and their results It can even send you billing alerts as per due date. Only place where you can change your DSL password. NetXpert updates your password on our servers and your modem simultaneously.

DEVELOPER OF NETXPERT COSONA

COSONA Developers of NETEXPERT About Consona Corporation Consona Corporation (Consona) is a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes. Consona is dedicated to becoming a valued business partner by helping each and every customer continuously improve business processes over time. Toward this mission, Consona invests in the people, processes, technology and tools needed to provide its customers with a unique combination of customer care; product fit; a broad range of consulting, IT and business services; and industry expertise. Consona serves more than 4,500 customers worldwide and across a variety of industries. Battery Ventures VI LP and Thoma Bravo LLC jointly own Consona. Consona Partners with Bharti Airtel to Deliver Improved Customer Services and Solutions NetXpert Enhanced Desktop Portal Allows Bharti to Maximize Customer Information to Provide Personalized Service Reminders and Solutions NetXpert has the ability to detect, diagnose and correct connection problems, reducing customer service calls and increasing up time. This value added service was first deployed to all Airtel broadband customers in 2005, and this latest version applies knowledge of the users system and status to offer personalized reminders and targeted products and services where and when appropriate. For example, if the customers system does not currently have anti-virus, or the subscription is about to expire, NetXpert3.0 can display a reminder or special offer to buy the product with a few mouse clicks and download it immediately, Similarly, frequent large downloads can trigger a suggestion to upgrade to a faster service, said Singh. Other promotions could include the offer of a maintenance contract at a subscribers warranty expiration or showcase new products for PC gamers. The customers appreciate these personalized suggestions and do not view them as intrusive because they add to the perceived level of customer service. The delivery of this type of value added service is becoming an increasing area of focus for digital service providers around the world. According to a report by Parks Associates, the total service provider VAS market will grow to almost $1.3 billion by 2012, and VAS revenue per broadband household will double from $0.60 in 2007 to $1.30 in 2012.

TESTING OF NETXPERT
"Airtel NetXpert Agent" based on SupportSoft Subscriber Agent software can help diagnose problems and provide automated solutions to top issues that the subscriber may experience, including possible connectivity, browser and e-mail related problems. As a result, customers can immediately resolve issues when they occur versus requiring assistance via the telephone.

AIRTEL SECURE WI-FI DIALER

Home screen of airtel netxpert3.1 after completing the installation. It is very easy to install netxert software but it is necessary to know your modem ID and Password which is provided by airtel agent at the time of configuring your connection. This software is easily downloadable and installation is easy too. A very user friendly interface and easily accessible links.

Online FAQs and help

By clicking on FAQs and help link you got automatically directed to online help page of Airtel.

Utilities column: Protect and restore setting option actually saves your current network setting and creates a restore point.

Password Reset: In this, we can reset the modems password and change it accordingly.

Speed test It gives the information about download speed and upload speed.

More options such as View System information, FAQs, Protect/Restore Setting, Get Connected

System information provides System Summary, windows information, hardware information, network information ,environment variables, printer list, running programs.

Creating problems: Switching off wireless network adaptor.

The whole process takes 23 minutes to detect and troubleshoot but even then problem is not corrected.

After switching on wireless adaptor, problem with the dialer occurs

Problem with airtel secure wi-fi dialer.

Finally it is connected after few minutes and after restarting the router.

2.Dial tone cable is removed

This time netxpert doesnt start automatically

The list doesnt show my current modem i.e. Binatone Dt 845W

Even though I am connected to internet but still it shows unable to resolve your network problem.

3. Server is down

One of the main problems with this software is even though I am able to browse the internet it still shows at there is a problem ,for eg

Reviews
India's first automated broadband self-care technology solution. It's virtual service center at your desktop and is available free to all Airtel broadband customers. Its advanced connectivity check feature automatically detects and fixes internet connection related issues. A simple interface lets you know on series of tests being conducted and their results It can even send you billing alerts as per due date. Only place where you can change your DSL password. NetXpert updates your password on our servers and your modem simultaneously. Airtel's NetXpert has no binding or anything to do with your web browser version. Maybe way back in 2007, there were issues, but it is quite a good software to self diagnose basic issues with internet connection before calling Airtel for help. The application would also be capable of diagnosing both the users system and the Airtel network. The aim is to reduce the dependency of the user on Airtel technicians to analyze and solve problems at the users end by using software applications. It detects the exact problem and even provide the solution for the same. It takes a lot of time in troubleshooting and sometimes even hangs(there might be some bugs) in between the process.