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Recover from Microsoft Office Setup Error

Observations When you try installing Microsoft Office or run the program for the first time, you receive the following error messages:

Fatal error during installation This patch package could not be opened. ontact the application vendor to verify that this is a valid Windows !nstaller patch package The feature you are trying to use is on a "#$OM or other removable disk that is not available. !nsert the Office %& product disk and click O' This patch package could not be opened. ontact the application vendor to verify that this is a valid Windows !nstaller patch package The installation source for the product in not available. (erify that the source e)ists and that you can access it This patch package could not be opened. (erify that the patch package e)ists and that you can access it, or contact the application vendor to verify that this is a valid Windows !nstaller patch package

Possible Causes This is a result of a registry conflict when it contains previous Microsoft Windows !nstaller information from an earlier Office installation. Resolution *ou can resolve the issue by running the Windows !nstaller lean+p utility to remove the Windows !nstaller registry settings, and then reinstall Office. To do this, follow these steps:

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"ownload the Windows !nstaller lean+p utility from Microsoft -)ecute the program To use the Windows lean+p utility, follow these steps: o lick Start, select Programs, and then select Windows Install Clean Up o /elect the program that you want to remove, and then click Remove o lick OK, and then click E it o $un Office /etup to reinstall Office

Recover from Microsoft Powerpoint !ata Corruption


Observations When you open your &owerpoint presentation file, &owerpoint halts or terminates and you receive the following error0s1:

2&ower&oint cannot open the type of file represented by filename.ppt.3 4This is not a &ower&oint &resentation4 4*our system is low on virtual memory. To ensure that Windows runs properly, increase the si5e of your virtual memory paging file.4 4&art of the file is missing.4 Possible Causes The file is corrupted. heck if this file is sent to you as an email attachment through the !nternet as files have the tendency to corrupt if they are being transmitted via cyberspace. To deal with this, users can make use of Windows %&6s build in 7ip function tool or a .rd party software such a win5ip to protect the file before sending across. 8lso check if you6re running an earlier version of &owerpoint to view a file that was created with a newer version of &owerpoint. 8s prevention is better than cure, you may want to know the right way to reduce the chance of &owerpoint corruption. Resolution There6re several methods to salvaging a corrupted &owerpoint file and hopefully recover some data back.

a.

Use Slides from "iles 9. ,. Open Microsoft &owerpoint Open a new blank presentation On the Insert menu, click Slides from "iles

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!n the Slide "inder dialog bo),select you corrupt file lick Insert #ll !f clicking Insert #ll does not work, try clicking Insert to insert individual slides

b.

$ocate a %MP file Occasionally when you lose your file, there may be a TM& file available. This usually only happens when you lose the file while saving, or if you were working on it when &ower&oint or Windows crashed. ;evertheless, it<s worth checking.

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lick Start, point to Searc&, select "iles Or "olders !n the #ll or part of t&e file name bo), type *.TMP lick Searc& 8t the search result, click the !ate Modified button at the top *ou might have to scroll to the right to see this button. =ook for a TM& file with the time stamp that is about the time you lost your &ower&oint file and note the location of the file Open &ower&oint, and then select Open on the "ile menu. lick the arrow ne)t to the "iles of %'pe bo) at the bottom of that dialog bo), and then click #ll "iles ;avigate to the folder where the TM& file is located /elect the TM& file, and then click Open

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Open t&e presentation in Word /ome te)t may be recovered by using this method.

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Open Microsoft Word. On the "ile menu, click Open. +nder the Open dialog bo), click the arrow ne)t to the "iles of %'pe bo) at the bottom of that dialog bo), and then click Recover %e t "rom #n' "ile. /elect your corrupt file, select it, and then click Open.

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Using Powerpoint Safe Mode Try opening &owerpoint in /afe Mode and see if that enables you to open the file.

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lick Start, point to Run Type in: powerpnt(e e )safe Open the corrupted file

Powerpoint Corruption Prevention


There is no 9?? percent method to prevent data file corruption. "isks wear out gradually, power supplies fail, and software conflict are some of which that cause file corruption. This article will discuss several ways to reduce your &owerpoint files from being damaged.

!o not Wor* !irectl' On Removable Media $efrain from working your data directly on removable media such as Floppy disks, "#$OMs, 7ip or @a5 disks, +/A flash drives. Only use these removable media as backup or to transport the data. !t is a good practice to use Windows -)plorer to copy the reBuired data file to your hard drive, and then open and work on it from there. +pon finishing your work, save the data file from the hard disk drive back to the removable media. Ma*e +ac*ups !t is a good practice to always use the Save #s command on the "ile menu 0rather than the Save command1 to save the file with a new name. !n this way you always have a previous version to go back to in case you make a mistake that overwrites the earlier contents. Ensure Constant Power Suppl' 8n inconsistent power supply can cause corruption in files, even if the power does not completely go out. !f the power supply spikes or is not sufficient, it can affect the readCwrite processes of your computer, resulting in corruption. !f the power supply in your area is inconsistent, purchase a surge protector. /urge protectors are relatively ine)pensive and will help protect your system from power spikes. *ou may also consider investing in an uninterruptible power supply 0+&/1. +&/ units supply your computer with power even during a power outage. Practice ,ood -ard !rive Maintenance /tandard practices include deleting of .TM& files, emptying the recycle bin, deleting Temporary !nternet Files folder and performing disk scans for virus and spyware. .ip files +efore Sending %&oug& E/mail !t is a good practice 5ip the file before sending it as attachment. This will reduce the file si5e and hence the chance of data corruption.

0Or you could use the Win5ip program to compress the file before sending as attachment1

Recover "rom Microsoft Word Startup Error


/ymptoms *ou launch Microsoft word and receive the following errors:

D$-/+=T: ?)E??9?9?8 (A -rror: #,9:F:9FE:G 4The message filter indicated that the application is busy4 D$-/+=T: ?)E??89FH" (A -rror: H>E9 4 annot open macro storage4 D$-/+=T: ?)E??89:," (A -rror: H9GH 4Word cannot open the e)isting IsBuareJ4

Possible Causes The followings are the two common causes to the problem:

a.
b.

0ormal(dot Corruption /oftware orruption

Resolution

a.

0ormal(dot Corruption The normal.dot file is a global template file. Microsoft Word locates this file each time it initialises. To resolve this issue, follow these steps:

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lick Start, point to Searc&, select "iles Or "olders Type in: 0ormal(dot and hit Enter Where <folder> differs from various operating system, the typical file path is C123folder42#pplication data2Microsoft2%emplates . !f you are using Windows %&, normal.dot is marked as a hidden system file and may not show. *ou are therefore reBuired to enable to view hidden files. Once you locate the file, rename it to 0ormal(dot(old $estart Microsoft Word and the new ;ormal.dot template will be automatically created

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b.

Software Corruption This can occur when certain important structures of Microsoft Word is corrupted. The best way to repair software corruption is to perform a full reinstallation.

Recover "rom Microsoft Word !ata Corruption


Observations 8fter opening a word document it e)hibits unusual behaviour such as displaying an incorrect layout, formatting, repeated line#breaks, gibberish characters and error messages when Word processes the file. Possible Causes The document file is corrupted. This can be caused by a macro virus infection or conflicting software that incorrectly modifies the file.

Resolution These are several methods to recover a corrupted document. *ou may lose certain formatting and macro codes on your document. ;evertheless, you can salvage maKority of the information. a( Save !ocument %o #not&er "ile "ormat 9. Open the corrupted file with Microsoft Word ,. /ave the file to another file format such as $ich Te)t Format 0.rtf1 or plain te)t 0.t)t1 .. lose the document and reopen the file in Microsoft Word :. /ave it as a new Word document 0.doc1 Cop' #ll E cept %&e $ast Paragrap& Mar* %o # 0ew !ocument 9. Open the corrupted file with Microsoft Word ,. &ress T$=L-;", and then press T$=L/D!FTLDOM!f your document contains section breaks, copy only the te)t between the sections breaks. opying the section breaks may carry the damage over into your new document. To prevent this, try viewing the document in ;ormal view. To do this, click 0ormal on the 5iew menu. .. opy and paste the content into a new document "orce Recover Corrupted !ocument 9. Open Microsoft Word 2. On the "ile menu, click Open .. Arowse and select the corrupted document :. lick the arrow on the Open button, and then click Open and Repair

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Insert %&e !ocument #s # "ile In # 0ew !ocument 9. Open Microsoft Word ,. On the "ile menu, click 0ew and select +lan* !ocument 3. On the Insert menu, click "ile :. !n the Insert "ile dialog bo), locate and select the corrupted document, and then click Insert Recover %e t from #n' "ile Utilit' 9. Open Microsoft Word ,. On the "ile menu, click Open .. !n the "iles Of %'pe, select Recover %e t "rom #n' "ile

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Arowse, select the corrupted document and then click Open

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Open %&e "ile In WordPad 9. lick Start, point to Programs, point to #ccessories, select WordPad ,. On the "ile menu, click Open and select the damaged document .. The word document will open and you may see some random binary strings at the start and at the end of the document. "elete them with other characters that do not belong to the document. :. On the "ile menu, click Save #s H. !n the "ile 0ame bo), type a new filename and save it as a 0.doc1 format. G. $estart Word F. Open the newly saved file and re#save it as a word document.

Recover "rom Microsoft E cel Startup Error


Observations *ou6re unable to startup Microsoft -)cel. Possible Causes This behaviour may be attributed to the following reasons: a( b( c( d( e. Corrupted S&ortcut to t&e E cel Program Corrupted E cel toolbar file 67( lb8 Corrupted E cel file 67(pip8 Corrupted add/ins under t&e %ools menu Corruption in E cel Startup "older or Registr' Ke's

Resolution a( Corrupted S&ortcut to t&e E cel Program 9. lose any Microsoft Office programs lick Start, point to Searc&, and then select "or "iles or "olders Type in: E cel(e e When E cel(e e is located, double#click on the file !f Microsoft -)cel starts up, we can conclude that an error in your shortcut has occurred. To resolve this, create a new shortcut to the -)cel program. To do this, follow these steps: $ight click on the E cel(e e file /elect Create S&ortcut

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!f -)cel does not start as mentioned in step ., follow the remaining steps to run -)cel in /afe Mode. H. G. lick Start and select Run Type in: e cel(e e )s !f Microsoft -)cel starts when you use the Cs switch, 4/afe Mode4 appears in the -)cel title bar. This indicates Microsoft -)cel is running as if it were the first time after the initial installation.

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;ow that you have started -)cel, use a process of elimination to step through the following areas that -)cel bypasses in /afe mode, until the problem is corrected. Corrupted E cel %oolbar "ile -)cel stores information about custom toolbars in the toolbar file. 8 damaged toolbar file can cause problems during startup. To solve this, follow these steps 9. ,. .. lick Start, point to Searc& and select For "iles or "olders Type in: 7( lb When the file is located, rename it

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Ay default where <folder> differs from various operating system, the toolbar file is stored in C12<folder>2#pplication !ata2Microsoft2E cel2. $estart Microsoft -)cel and a new toolbar file will be created. Corrupted E cel(pip "ile -)cel remembers the recent menus and commands that you have used and displays them first. -)cel hides the unused commands in its e)pandable menus. These information along with menu animation settings in stored in a file named -)cel.pip. 8 corrupted -)cel.pip file can cause startup problems. To resolve this, follow these steps: 9. ,. .. :. lick Start, point to Searc& and select For "iles or "olders Type in: E cel(pip $ename the file to E cel(pip(old $estart Microsoft -)cel and the new 0.pip1 file will be created

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Corrupted #dd/ins To check if the corrupted add#ins are responsible for the errors, follow these steps: 9. ,. lick Start, point to Run Type in: e cel(e e )automation !f Microsoft -)cel startup, we can conclude that your add#ins are corrupted. To resolve this issue, follow these steps: .. :. H. G. F. Open Microsoft -)cel /elect #dd/Ins under the the %ools menu lear the check bo)es that contains the add#ins lick OK ;e)t remove the following registry keys: lick Start and select Run Type in: regedit or regedt9: 0e)clusively for Windows ,???1 ;avigate to the following paths:

The location of the registry path will depend on the version of Microsoft Office installed -)cel ,??. D'-*M +$$-;TM+/-$N/oftwareNMicrosoftNOfficeN99.? D'-*M=O 8=MM8 D!;-N/oftwareNMicrosoftNOfficeN99.? -)cel ,??, D'-*M +$$-;TM+/-$N/oftwareNMicrosoftNOfficeN9?.? D'-*M=O 8=MM8 D!;-N/oftwareNMicrosoftNOfficeN9?.? -)cel ,??? D'-*M +$$-;TM+/-$N/oftwareNMicrosoftNOfficeN>.? D'-*M=O 8=MM8 D!;-N/oftwareNMicrosoftNOfficeN>.?

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Corruption in E cel Startup "older or Registr' Ke's +se the "etect and $epair utility to repair any corruption. To do this, follow these steps: 9. ,. !nsert your Office !nstallation " into your computer 8t the /etup menu, select the option to repair -)cel

More Information This article only applies to:

Microsoft -)cel ,??? Microsoft -)cel ,??, Microsoft -)cel ,??.

Recover "rom Microsoft E cel Wor*boo* Corruption


Observations Microsoft -)cel workbook files do not open correctly. *ou may receive the following error message:

annot find the file or one of its components. Make sure the path and filenames are correct and that all reBuired libraries are available.

Possible Causes The workbook files are corrupted. Resolution These are several methods to recovering corrupted -)cel files.

a.

+ac*up t&e cop' before attempting t&e recover'

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lick Start, select Programs, select Microsoft Office, select Microsoft Office %ools, and then select Microsoft Office #pplication Recover' !n the #pplication list, click Microsoft E cel, and then click Recover #pplication

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Use t&e ;Open and Repair; Command This method is the primary method of file recovery in -)cel ,??, and later versions. To do this, follow these steps: 1. /tart -)cel

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+nder "ile menu, select Open !n the Open dialog bo), select the file that you want to open. lick the arrow on the Open button, select Open and Repair When you are prompted, click Repair to recover your most recent changes Finally save your recovered workbook

c.

Open t&e "ile in Word or WordPad This method does not recover any module sheets, dialog sheets, chart sheets, macro sheets, or any embedded charts and only the results of those formulas that are currently in the cells. To do this, follow these steps:

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Open Microsoft Word or Word&ad On the "ile menu, click Open +nder "iles Of %'pes, select #ll !ocuments or #ll "iles Arowse and select the corrupted e)cel file

More Information This article only applies to:

Microsoft -)cel ,??, Microsoft -)cel ,??.

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