Phone: 301-752-4202 Email: jljones391@gmail.

com

Jessica Jones

EDUCATION Towson University Towson, MD Major: Bachelor of Science in Business Administration Dual Concentration: Management, Human Resource Management Expected Graduation: May 2014 College of Southern Maryland La Plata, MD Diploma Received: Associate of Arts in Art and Sciences WORK EXPERIENCE United States Coast Guard 1/2014 Present; Arlington VA; Intern, Office of Civilian Personnel, Workforce Relations Division, CG-1214 Attend conduct/performance meetings with senior specialists and provide analysis and recommend approaches on cases Attend meetings involving union negotiations and demonstrate understanding of labor relations processes Review conduct/performance related case files and analyze/recommend course of action. Maintain confidentiality of conduct/performance case files and ensure proper handling of individual personal identifiable information in order to refrain from compromising this information Perform office automation work using excel spreadsheets, database, word processing, slideshow presentations for Employee and Labor Relations topics using PowerPoint and other graphics Pull Employee and Labor relations reports to analyze case trends and recommend actions. Troubleshoot discrepancies and recommend solutions. Perform research using a variety of sources to locate regulations, case law, etc. pertaining to Employee and Labor Relations cases.

United States Coast Guard 5/2012 8/2012; Arlington, VA; Grade Level: GS-04 Office Automation Clerk 5/2011 9/2011; Arlington, VA; Grade Level: GS-02 Office Automation Clerk 5/2010 9/2010; Arlington, VA; Grade Level: GS-02 Office Automation Clerk Generated spreadsheet reports to track the receiving of Officer Evaluation Reports Provided valuable and courteous customer service both verbally and in writing Participated in group meetings for development of administrative processes

Implemented new administrative processes Identified errors and made corrections to Officer Evaluation Reports using the United States Coast Guard Handbook

TECHNICAL EXPERIENCE Advanced knowledge in the following Microsoft Office Programs: Word, Excel, and PowerPoint ADDITIONAL EXPERIENCE 6+ years of customer service: Receptionist/Shampoo Technician at following Hair Salons: Color Couture (La Plata, MD; 10/2010 5/2011) Vogue III (Waldorf, MD; 2/2009 5/2010) Studio M (La Plata, MD; 11/2006-6/2008) Opened and closed salon Answered phone calls Typed office correspondence Received/distributed mall Received payments Kept record of transactions

Scheduled appointments Sustained salon Bank deposits