To resolve this issue, follow these steps: 1.

If the Lexmark print service is installed on your computer, turn off the LexBce Server service. To do this, follow these steps: a. lick Start, ri!ht"click #y omputer, and then click #ana!e. $. %xpand Services and &pplications, and then click Services. c. In the ri!ht pane, ri!ht"click LexBce Server, and then click 'roperties. d. (n the )eneral ta$, in the Startup type list, click *isa$led. e. +nder Service status, click Stop, and then click (,. f. -i!ht"click the 'rint Spooler service, and then click Start .if it is stopped/. !. 0uit omputer #ana!ement. 1. Test whether the issue is resolved. If the issue is resolved, you do not have to follow the remainin! steps. If the issue is not resolved, !o to step 2, and then follow the remainin! steps. 2. Start the computer in Safe #ode 3. Start #icrosoft 4indows %xplorer, and then delete all the files and the folders in the followin! two folders .where : is the drive where you have 4indows 5' installed/: :64indows6System216Spool6'rinters :64indows6System216Spool6*rivers6w21x78

9. Start -e!istry %ditor. To do this, click Start, click -un, type re!edit in the (pen $ox, and then click (,. 8. Locate and expand the followin! re!istry key: :,%;<L( &L<#& :I=%6S;ST%#6 urrent ontrolSet6 ontrol6'rint6%nvironments64indows =T x78 >iew the list of su$keys. There should only $e the followin! su$keys: *rivers 'rint 'rocessors

?. If there are any su$keys other than the su$keys that are listed in step 8, follow these steps a. (n the @ile menu, click %xport. $. In the @ile =ame $ox, type a descriptive name for this key, and then click Save""for example, type 4indows=Tx78re!key. ;ou can use this $ackup of the :,%;<L( &L<#& :I=%6S;ST%#6 urrent ontrolSet6 ontrol6'rint6%nvironments64indows =T x78 re!istry key to restore the key if you experience any issues after you complete this procedure. c. *elete all the su$keys other than the su$keys that are listed in step 8. To do this, ri!ht"click each su$key that is not on the list, and then click *elete. lick ;es when you are prompted to confirm the deletion.

7. Locate and then expand the followin! re!istry key: :,%;<L( &L<#& :I=%6S;ST%#6 urrent ontrolSet6 ontrol6'rint6%nvironments64indows =T x786*rivers The re!istry entries for the printer drivers that are installed on the computer are stored in the >ersion"x su$key or su$keys, where x is a num$er .typically 1 or 2/. A. %xpand the >ersion"x su$key or su$keys, and then delete the printer driver entries. To do this, ri!ht"click each printer driver su$key, and then click *elete. lick ;es when you are prompted to confirm the deletion. 1B. Locate and then expand the followin! re!istry key: :,%;<L( &L<#& :I=%6S;ST%#6 urrent ontrolSet6 ontrol6'rint6#onitors >iew the list of su$keys. There should only $e the followin! su$keys for the default print monitors: BC Lan!ua!e #onitor Local 'ort 'CL Lan!ua!e #onitor Standard T 'DI' 'ort +SB #onitor

11. If there are any su$keys other than the su$keys that are listed in step 1B, follow these steps: a. (n the @ile menu, click %xport. $. In the @ile =ame $ox, type a descriptive name for this key "" for example, type #onitors-e!key, and then click Save. ;ou can use this $ackup of the :,%;<L( &L<#& :I=%6S;ST%#6 urrent ontrolSet6 ontrol6'rint6#onitors re!istry key to restore the key if you experience any issues after you complete this procedure. c. *elete all the su$keys other than the su$keys that are listed in step 1B. To do this, ri!ht"click each su$key that is not on the list, and then click *elete. lick ;es when you are prompted to confirm the deletion. 11. If you have a local printer attached, disconnect the printer ca$le from the computer, and then restart the computer. 12. >erify that the 'rint Spooler service is runnin!. To do this, follow these steps: a. lick Start, ri!ht"click #y omputer, and then click #ana!e. $. %xpand Services and &pplications, and then click Services. c. In the ri!ht pane, ri!ht"click the 'rint Spooler service, and then click Start .if it is stopped/. d. 0uit omputer #ana!ement. 13. If you have a local printer attached, reconnect the printer ca$le to the computer, add the printer that you want, and then try to print a test pa!e. To add your printer, follow these steps:

a. lick Start, and then click 'rinters and @axes. $. lick &dd a printer. The &dd 'rinter 4iEard starts. c. @ollow the instructions in the &dd 'rinter 4iEard to install the printer that you want.