A Project Report On Employee Retention and Satisfaction in SURYA WORLD

SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS OF THE TWO YEAR FULL TIME MASTERS OF BUSINESS ADMINSTRATION PUNJAB TECHNICAL UNIVERSITY, JALANDHAR SESSION (2013-15)

Submitted To:
Ms. Mamta Sharma Asst. professor S.S.B.M

Submitted By:
Mohsin Showkat MBA 2th sem
R. no: 1346570

PUNJAB TECHNICAL UNIVERSITY JALANDHAR ACADEMIC SESSION (2013-2015)

CERTIFICATE

This is to certify that the project report entitled EMPLOYEE REETENTION AND SATISFACTION IN SURYA WORLD submitted by Mohsin Showkat is a bonafide piece of work conducted under my supervision and guidance. No part of this work has been submitted for any other degree of any other university. The data sources have been duly acknowledged. It may be considered for evaluation in partial fulfillment of the requirement for the award of degree of Masters of Business Administration.

PROJECT GUIDE Ms .Mamta Sharma Asst. Professor S.S.B.M

PREFACE

MBA is stepping stone to management career. In order to develop a healthy management

and administration skill among potential managers, someone has rightly said that partial training is far better than the classroom training. To achieve partial and concrete results, it is necessary that theoretical knowledge must be supplemented with an exposure of the real business environment. A professional course like Masters of Business Administration demands in depth theoretical knowledge and Practical exposure for its application. The course aims to groom the student professionally and offer them a chance to work in the real environment of the corporate world, to have an opportunity to gain experience on practical aspects and supplement their theoretical knowledge. The MBA participant makes a humble presentation of this report to all those persons who may have professional and academic interest in this topic. My project title is Employee Retention and Satisfaction in SURYA WORLD which comprises of companys profile, corporate mission, Recruitment policy of the company, objective etc.

ACKNOWLEDGMENT
I would like express my gratitude to (HR) from the bottom of my heart, without his help it would have been a dream only to carry out the project work. I feel deeply in debited towards people who have guided me in this project. It would have not have been possible to make such an extensive report without the help, guidance and inputs from them. I would firstly like to express my gratitude towards my guide Ms. Mamta Sharma for having shown so much of flexibility & guiding in such a way that I was really learning the subject all the time. She helped me in deciding the project topic. She showed a lot of openness in her approach and I would like to thank her for her support in a way that has lead to proper and effecti ve learning

DECLARATION

This is to certify that I, Mohsin Showkat, a student of M.B.A. 2

nd

Sem.

(Roll No.

1346570) have carried out a project entitled Employee Retention and Satisfaction in SURYA WORLD under the supervision of Ms. Mamta Sharma. This is an original work

carried out by me and the report has not been submitted to any other university for the award of any degree or diploma.

Mohsin Showkat MBA 2nd sem Roll no: 1346570

INDEX S.NO
1 2 3 4 5 6 7 8 9

CHAPTER
Introduction Companys profile Objectives of the study Research Methodology Data Analysis and Interpretations Suggestions Limitations Conclusion Bibliography Annexure

INTRODUCTION

Surya World - Institutions of Academic Excellence to achieve your academic and career goals. The aim of this information brochure is to help you choose the right institution of tertiary education. Here, we will provide you the five main points which you should consider while choosing a College/University. You will experience how Surya World satisfies all those points and develop you professionally as well as personally to get eligible for your dream job. Here you will be the part of an elite academic group working alongside outstanding high education professors who are also researchers at the forefront of their respective fields. Your academic career will be enriched by world-leading research. There is a wealth of opportunities to develop leadership skills that employers recognize as the hallmark of a high quality graduate. Our glorious campus, full of mesmerizing landscape is unparalleled in North India, provides a backdrop to your day to day life at Surya World. We encourage independent thought and prize applicants who can demonstrate academic achievement, as well as those who have unrealized potential. We are proud that every year we welcome students from across the full range of the nation and even from overseas. Your development is guaranteed here.

VISSION/MISSION
Surya World Institutions of Academic Excellence envisions to be a premier institution of tertiary education with an aim to promote and disseminate knowledge through advance learning systems and world class infrastructure in order to provide education, skill development and lifelong learning opportunities to students, thereby, be the enablers of change and growth of individuals, communities and society at large. We seek :

To create motivated scholars to embrace the professional challenges in the industry within a competitive global business environment. To be a Global Centre for academic excellence in technical and management education and research. To provide quality-based and accessible education to all who are desirous of outstanding achievements in learning, discovery and denizen ship in a creative community. To build a world class group of institutes to promote teaching and research by providing paramount quality faculty. To develop world class technocrats, value adding corporate leaders as well as socially responsible citizens through multi-disciplinary research oriented approach. To build strategic tie up with industry catalytically contributing country's overall development.

To provide a sound academic and cultural base for the preservation and promotion of Indian cultural traditions and heritage. To strengthen the administrative and academic capacity to enhance teaching, learning and research at professional level. To instill principles and values for character building and good citizenship based on Surya World's core values. To ensure good governance and quality education at all levels.

CORE VALUES
The eight Core Values, always at the heart of Surya World's mission, ground and enliven the institution's academic and co curricular programs and its operating ethos. These values stand for the institution's unique identity, rich heritage and commitment to knowledge for both personal enhancement and social progress. Surya World is an integrity driven organization that places paramount importance to core values as follows

Excellence
Excellence commits us to challenge ourselves to utilize our God-given gifts -- intellectual, social, physical, spiritual and ethical. Surya World's commitment to excellence impels both individuals and the institution itself to consistently strive for outcomes that are exemplary rather than simply satisfactory. Such striving for excellence touches all aspects of life at Surya World from academic programs to sports, from student services to campus environment, from recruitment to publications, from special occasions to daily business. This value also inspires the SW community to recognize its members' significant achievements and contributions to the welfare of others.

Integrity
Integrity gives us the ability to realize the greater good in our actions and programs and challenges us to look at our work and ourselves holistically and as one united with others across the globe. Integrity, whether personal or institutional, implies coherence between words and acts. It calls each member of the Surya World community to live in accord with what the institution professes to be as an educational entity with a holistic character. Integrity suggests both certain wholeness in the institution itself and its connections with the larger educational, religious and social worlds in which it functions.

Learning
Learning for Life, in the liberal environment, encourages us to pursue knowledge and truth throughout our lives in ways that improve our communities and ourselves, and that strengthen our understanding of each other. Surya World's commitment towards technology and sciences, as well as to a variety of professional programs, is a commitment to education as a means of liberating people to live meaningful lives as well as earn a decent living.

Diversity
Diversity builds a community that fosters a climate that is open and welcoming to diverse people, ideas and perspectives; promotes a constructive discourse on the nature of diversity; and engages faculty, staff and students in activities that promote the Surya World's core values. We believe that cultural diversity enriches learning experience and promotes respect and understanding. We welcome qualified learners with varied interests, abilities, background and expectation and are committed to create an exclusive educational environment that provides exceptional opportunities for all learners. Diversity strengthens SW's academic program and educational environment, preparing students to live and work in an international society and global economy.

Teaching and Learning

We believe that learning is central to everything that we do. We recognize that we are a community of learners who discover, interpret, apply and transmit knowledge. We aim at creating new world of professionals and global leaders through pedagogyand andragogy.

Respect
The mutuality of respect is imbibed in students and faculty. We comprehend that wisdom, sound judgment, acceptance and respect for an individual, culture and ideas are true canons of an educated society. We endeavor to attain through all programs, activities and services, an appreciation of human existence and creating a healthy ambience of mutual respect for individual differences.

Intellectual and Freedom

Intellectual and creative freedom supports scholarship and enhances the learning process. We at Surya World provide the best possible opportunities to the students to explore their potential, helping them to achieve excellence and creativity through academic freedom.

Leadership
Believing that, Leadership is the reciprocal process of mobilizing by persons with certain motives and values, various economic, political and other resources in order to realize goals independently or mutually held by both leaders and followers. We are empowered to work together synergistically toward a common goal or vision that will create change, transform institutions, and thus improve the quality of life, a context of competition and conflict. We are committed to create and establish such an environment that fosters communication and innovative approaches to adapt new changes. We seek to be different in that we do not just produce technocrats or managers but value centered corporate leaders

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ADVISORY COMMITTEE

Dr. R.S. Khandpur - Director General, Pushpa Gujral Science City, Kapurthala Dr. Rajnder Mohanty - Vice Chancellor, Siksha 'O' Anusandhan University, Bhubaneshwar Dr. Subhash Sharma - Dean, Indus Business Academy, Bengaluru and Greater Noida Dr. M.L. Sharma - Prof. (Retd) Panjab University, Chandigarh Dr. V. Sahni - Director, Sant Longowal Institute, Longowal Dr. S.S. Marwaha - CEO, Punjab Bio-Technologies Incubators, Mohali Dr. R.K. Gupta - Prof. of Commerce, USOL, Panjab University, Chandigarh Dr. M.M. Malhotra - Principal (Retd), NITTTR, Chandigarh Dr. Kuldip Singh - Principal, Haryana Engineering College, Jagadhari Dr. S. Marriya - Principal (Retd) DAV College, Chandigarh Prof. Rajnish Wattas - Prof. Surya World & Principal (Retd) Chandigarh College of Architecture

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ACADEMIC ENVIRONMENT

Surya world is located in a picturesque, serene environment 45 kilometers from Chandigarh. It provides just the right environment to step away from the mundane world to quietly imbibe, peacefully introspect, and ultimately learn. Strategically located in the Corporate Hub of India with Chandigarh emerging as the choice destination of the corporate, SW provides the added advantage to its community and the corporate world. It takes pride in the growing number of strategic level programs it conducts. These are uniquely designed to bring a global perspective through international interactions. SW has the distinction of being the first organization of its own type to set up its own Finishing School and Centre of Excellence. It also has a privilege of being amongst the top B-Schools of the North. The institute integrates knowledge, research, industry experience and international exposure to offer comprehensive management programs. SW is one of the few business schools in India to have a full-fledged area of Business Communications. The faculty brings to the area a judicious blend of industry and academic experience. An academic environment plays a key role in designing and constantly updating the curriculum after careful evaluation and study of the course contents offered by Surya World and ensures that the present curriculum of ours meets the latest industry/ social trends. SW is responsible for providing the academic support to students and is assisted by expert faculty in all its activities and has over 150 trained faculty members who help in academic development of all the students with better curriculum, assignments and healthy competitive ambience. Faculty members hone their professional and academic skills by participating in various faculty development programs. It also inculcates a spirit of learning in the academicians. Classes are taught in a combination of lecture, seminar, tutorial, workshop, studio, practical and laboratory sessions. In most instances classes are groups of 30 and are practical study sessions with the opportunity for feedback and discussion. Students are actively encouraged to engage in parttime, casual or volunteer work in industries and in various CSR initiatives to develop and apply their knowledge, skills and to acquire workplace experience.

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RECRUITMENT
The process of identifying and hiring the best-qualified candidate (from within or outside of an organization) for a job vacancy, in a most timely and cost effective manner.

PROCESS
1. Identify vacancy

2. Prepare job description and person specification

3. Advertising the vacancy

4. Managing the response

5. Short-listing

6. Arrange interviews

7. Conducting interview and decision making

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CLASSIFICATION OF POSTS IN SURYA WORLD. Cadre / Group

Management Cadre

Post
Management Cadre General Manager Chief Engineer Senior Manager

Grade Code
E9 E8 E7 E6

Executive Cadre

Manager Deputy Manager Assistant Manager Engineer / Officer / TE / TO Asstt.Engr./ Asstt. Officer

E5 E4 E3 E2 / E2A E1

Supervisory Cadre

Sr. Supervisor Spl. Sr.Supervisor Gr.-1 Sr. Supervisor Gr.-2 Supervisor

S4 S3 S2 S1

Workmen Cadre

Highly Skilled Gr- 2 / 1 Skilled / Ministerial Gr -3 / 2 / 1 / Spl. Semi Skilled Gr -3 / 2 / 1 / Spl.

W8 / W9

W4 / W5 / W6 / W7 W2 / W4 W5 / W6 W0 / W1 / W2 / W3 / W4

Un Skilled Gr -3 / 2 / 1 / Spl.

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LEVEL OF RECRUITMENT

Recruitment in NHPC is generally made at the lowest of the grade in various cadres / groups as indicated below, but can also be made in higher grades, whenever considered necessary by the management

JOINING FORMALITIES A. Documents to be tendered for acceptance of joining :1. 2. 3. 4. 5. 6. Unconditional Acceptance of offer of appointment Joining Report Attestation forms for character and antecedents verification Proof of age Certificate of SC / ST / /OBC / PH /Ex- Servicemen, If applicable Attested copies of degree / Diploma and other certificates of Qualification (with original for verification)as mentioned in initial application form and bio-data form 7. Character Certificate 8. Declaration of Marital status 9. Medical fitness certificate from competent authority 10. Surety bond, if applicable 11. Service agreement, if applicable 12. Relevance order from the previous employer in case in service in Govt. office / public sector /undertaking etc. 13. Certificate of pay and allowances if applicable 14. Letter of option in case of educationists

B. Documents to be tendered on acceptance of joining:1. Home town declaration with details of family members for medical and LTC purposes. 2. Declaration regarding immovable property (in duplicate) 3. Application for admission to EPF (in quadruplicate)

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4. Form for nomination for EPF and pension (in duplicate) 5. Form of nomination for Gratuity under payment of Gratuity Act, 1972

PROBABATION
All initial appointments, except transfer / deputation from the government or public enterprises, shall be on probation for a minimum period of 12 months. Period of probabation may be extended at the desecration of the competent authority. On satisfactory completion of period of probation, the employee shall be regularized by issue of an order in writing.

LITERATURE REVIEW

OBJECTIVES OF THE RESEARCH

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The primary objective of the research was to know The Retention and Satisfaction of Employees in Corporation but during the survey following things I have kept in mind.

1. To know the preferences of Employees towards various facilities provided by the corporation. 2. To study the mission and vision of the corporation. 3. To identify the various problems faced by the employees. 4. To study the impact of the facilities provided by SURYA WORLD. 5. To identify the most effective promotional tool used by Corporation. 6. To examine the satisfaction level of Employees. 7. To seek suggestions for the various changes in the services of Corporation for making them quite convenience.

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RESEARCH METHODOLOGY
The study is an exercise involving estimation of parameters as regard to organizational requirements. Research was designed so as to get the relevant information that can be used for various purposes in the organization. The information is to be collected from the different sources of data.

Data Source:Two types of data were taken into consideration i.e., primary and secondary data. But major emphasis was given on gathering primary data. The secondary data was used only to supplement the primary data and to make things clear.

Primary Data:I took primary data by interview method which covered the answering of questionnaires from Employees. I collected the data first hand for the first time.

Secondary Data:I consulted some Corporation books and previous project reports for some topic like Introduction to the topic and also referred some websites. I also took information from various employees who are in close touch with the other grades of employees.

Survey:The type of survey undertaken was that of sample type keeping in consideration the time constraint and paraphernalia, besides the viability of census survey, the sample survey thus being taken to the right path to reach the desired destination was carefully planned to convert all the operation by using selected samples.

Statistical Tool:The tool for obtaining the information was questionnaire. A structured questionnaire was administered. The questionnaire was designed in the view both major and minor objective of study.

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 Sampling:I used stratified sampling for collection of the data, where the whole population is divided in small strata/groups and the samples are taken from each group.

Sample size:The sample size was taken to be 100 in the cluster population of customer universe.

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DATA ANALYSIS AND INTERPRETATION

1. My job is appreciated
(a) Agree (b)Disagree (c)Cant Say

90 80 70 60 50 40 30 20 10 0
Agree Disagree Can't Say

INTERPRETATION
85% of employees say that their job is appreciated, 8% of them are not satisfied with it and rest of 7% say that they cant say anything about it.

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2. The working conditions are good and safe

(a) Agree (b) Disagree (c) Cant Say

90 80 70 60 50 40 30
Agree

Disagree
Can't Say

20
10 0

INTERPRETATION
83% of employees say that the working conditions are good and safe, 9% of them are not satisfied with it and rest of 8% say that they cant say anything about it.

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3. I am provided with all resources to perform

(a) Agree

(b) Disagree (c) Cant Say

80
70 60 50 40 30 20 10 0
Agree Disagree Can't Say

INTERPRETATION
73% of employees say that they are provided with all resources to perform, 20% of them are not satisfied with it and rest of 7% say that they cant say anything about it.

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4. I get support and teamwork from other departments in the company

(a) Agree (b) Disagree (c) Cant Say

80 70 60 50
Agree Disagree Can't Say

40
30 20 10 0

INTERPRETATION
73% of employees say that they get support and teamwork from other departments in the company, 19% of them are not satisfied with it and rest of 8% say that they cant say anything about it.

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5. I am recognized as an individual
(a) Agree

(b) Disagree (c) Cant Say

80
70 60 50 40 30 20 10 0
Agree Disagree Can't Say

INTERPRETATION
72% of employees say that they are recognized as an individual, 21% of them are not satisfied with it and rest of 7% say that they cant say anything about it.

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6. I understand the companys objective and try to achieve same

(a) Agree (b) Disagree (c) Cant Say

90

80
70 60 50 40 30 20
Agree Disagree

Can't Say

10
0

INTERPRETATION
90% of employees say that they understand the companys objective and try to achieve same, 7% of them are not satisfied with it and rest of 3% say that they cant say anything about it.

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7. The mission of company makes me feel that my job is important

(a) Agree

(b) Disagree (c) Cant Say

90 80 70 60 50 40 30 20 10 0
Agree Disagree Can't Say

INTERPRETATION
85% of employees say that the mission of company makes them feel that their job is important, 10% of them are not satisfied with it and rest of 5% say that they cant say anything about it.

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8. Management has created as open and comfortable work environment

(a) Agree (b) Disagree (c) Cant Say

80 70 60 50 40 30 20 10 0
Agree Disagree Can't Say

INTERPRETATION
80% of employees say that management has created as open and comfortable work environment, 13% of them are not satisfied with it and rest of 7% say that they cant say anything about it.

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9. My senior clearly defines my job responsibilities

(a) Agree

(b) Disagree (c) Cant Say

90 80 70 60 50 40 30 20 10 0
Agree Disagree Can't Say

INTERPRETATION
85% of employees say that their senior clearly defines their job responsibilities , 7% of them are not satisfied with it and rest of 8% say that they cant say anything about it.

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10. My views are participation and valued

(a) Agree (b) Disagree (c) Cant Say

100 90 80 70 60 50 40 30 20 10 0

Agree Disagree Can't Say

INTERPRETATION
91% of employees say that their views are participation and valued, 7% of them are not satisfied with it and rest of 2% say that they cant say anything about it

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11. I get an opportunity to do innovative things at work

(a) Agree (b) Disagree (c) Cant Say

80 70 60 50 40 30 20 10 0
Agree Disagree Cant Say

INTERPRETATION
72% of employees say that they get an opportunity to do innovative things at work, 16% of them are not satisfied with it and rest of 12% say that they cant say anything about it.

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12. My senior communicates me the area of improvement in my job

(a) Agree (b) Disagree (c) Cant Say

80 70 60 50
Agree Disagree Can't Say

40
30 20 10 0

INTERPRETATION
80% of employees say that their senior communicates them the area of improvement in their job, 14% of them are not satisfied with it and rest of 6% say that they cant say anything about it.

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13. I feel stressed in my job

(a) Agree

(b) Disagree (c) Cant Say

60

50
40 30
More True Less True Cant Say

20
10 0

INTERPRETATION
36% of employees say that they feel stressed in their job, 54% of them are not satisfied with it and rest of 10% say that they cant say anything about it.

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14. My job is secure

(a) Agree (b) Disagree (c) Cant Say

80

70
60 50 40 30 20 10 0
Agree Disagree Cant Say

INTERPRETATION
78% of employees say that their job is secure in the corporation, 7% of them are not satisfied with it and rest of 15% say that they cant say anything about it.

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15. The atmosphere is relaxed

(a) Agree (b) Disagree (c) Cant Say

90 80 70 60 50 40 30 20 10 0
Agree Disagree Can't Say

INTERPRETATION
82% of employees say that they do work in relaxed atmosphere, 9% of them are not satisfied with it and rest of 9% say that they cant say anything about it.

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16. I like the type of work that I do

(a) Agree

(b) Disagree (c) Cant Say

80 70 60 50 40 30 20 10 0
Agree Disagree Can't Say

INTERPRETATION
78% of employees say that they like the type of work that they do, 10% of them are not satisfied with it and rest of 22% say that they cant say anything about it.

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17. I am given enough authority to make decisions I need to make

(a) Agree

(b) Disagree (c) Cant Say

80 70 60 50 40 30 20 10 0
Agree

Disagree
Can't Say

INTERPRETATION
75% of employees say that they are given enough authority to make decisions, 20% of them are not satisfied with it and rest of 5% say that they cant say anything about it.

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18. There are regular discussions before every decision

(a) Agree (b) Disagree (c) Cant Say

60
50 40
Agree

30 20 10 0

Disagree Cant Say

INTERPRETATION
60% of employees say that there are regular discussions before every decision in the corporation, 32% of them are not satisfied with it and rest of 8% say that they cant say anything about it.

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19. The facilities like transportation, meals, etc are good enough
(a) Agree

(b) Disagree 9 (c) Cant Say

80 70 60 50
Agree Disagree Can't Say

40
30 20 10

INTERPRETATION
77% of employees say that they get the facilities like transportation, meals, etc, 16% of them are not satisfied with it and rest of 7% say that they cant say anything about it.

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20. The seniors are supportive

(a) Agree

(b) Disagree (c) Cant Say

80 70 60 50 40 30 20 10 0
Agree Disagree Can't Say

INTERPRETATION
73% of employees say that the seniors are supportive, 18% of them are not satisfied with it and rest of 9% say that they cant say anything about it.

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21. The incentives are provided good enough

(a) Agree (b) Disagree (c) Cant Say

70
60 50 40 30
Agree Disagree Can't Say

20
10 0

INTERPRETATION
66% of employees say that the incentives are provided good enough, 27% of them are not satisfied with it and rest of 7% say that they cant say anything about it.

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22. The corporation provides one holiday trip in a session

(a) Agree (b) Disagree (c) Cant Say

60 50 40 30 20 10 0
Agree Disagree Can't Say

INTERPRETATION
36% of employees say that the corporation provides one holiday trip in a session, 58% of them are not satisfied with it and rest of 6% say that they cant say anything about it.

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23. The rules and regulations are strict

(a) Agree (b) Disagree (c) Cant Say

90
80 70 60 50 40 30 20 10 0
Agree Disagree Can't Say

INTERPRETATION
81% of employees say that the rules and regulations are strict, 12% of them are not satisfied with it and rest of 7% say that they cant say anything about it.

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24. We celebrate a party when we achieve a goal

(a) Agree (b) Disagree (c) Cant Say

60
50 40
Agree

30 20 10 0

Disagree Can't Say

INTERPRETATION
52% of employees say that they celebrate a party when they achieve a goal, 37% of them are not satisfied with it and rest of 11% say that they cant say anything about it.

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25. The leave is sanctioned in emergency or when needed

(a) Agree (b) Disagree (c) Cant Say

90 80 70 60 50 40 30 20 10 0
Agree Disagree Can't Say

INTERPRETATION
87% of employees say that the leave is sanctioned in emergency or when needed, 6% of them are not satisfied with it and rest of 7% say that they cant say anything about it.

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26. Opinions are taken from subordinates for decision making

a) Agree (b) Disagree (c) Cant Say

50 45 40 35 30 25 20 15 10 5 0

Agree Disagree Can't Say

INTERPRETATION
47% of employees say that the opinions are taken from subordinates for decision making, 44% of them are not satisfied with it and rest of 9% say that they cant say anything about it. 45

27. My coworkers are physically and mentally active

a) Agree (b) Disagree (c) Cant Say

80 70 60 50 40 30 20 10 0
Agree Disagree Can't Say

INTERPRETATION

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78% of employees say that their coworkers are physically and mentally active, 14% of them are not satisfied with it and rest of 18% say that they cant say anything about it.

30. I feel I can trust what SURYA WORLD tells me

a) Agree (b) Disagree (c) Cant Say

100 90 80 70 60 50 40 30 20 10 0

Agree
Disagree Can't Say

INTERPRETATION

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91% of employees say that they trust what SURYA WORLD tells them, 4% of them are not satisfied with it and rest of 5% say that they cant say anything about it.

SUGGESTIONS
In the light of the findings of the study the following suggestions have been found for the improvement in the retention and satisfaction of employees.

1. SURYA WORLD should recruit more professional people. 2. More and more fringe benefits shall be provided by the corporation to its employees. 3. Regular discussions shall be made before every decision. 4. The seniors should be supportive to their subordinates. 5. The efforts of the employees should be appreciated more and more. 6. The corporation should maintain dress code for its employees properly and compulsory. 7. Opinions, suggestions or ideas should be taken from the subordinates for decision making.

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Limitations
Since the road to improvement is never ending, so this study also suffers from certain limitations. Some of them are as follows:

Because of illiteracy, it was a time consuming method in which continuous guidance was required.

Questionnaire method involves some uncertainty of response. Co-operation on the part of informants, in some cases, was difficult to presume.

It is possible that the information supplied by the respondents may be incorrect. So, the study may lack accuracy.

The research area under my study may not be representative of whole universe. So the findings may not be generalized.

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CONCLUSION

From the survey regarding Retention and satisfaction of employees in SURYA WORLD I concluded that the employees are mostly satisfied by the company and are performing their job happily and with sincerity.

As we all know that, Fittest will survive but in the present context, it has been modified as only the, Fastest will survive. So I think SURYA WORLD is succeeding very speedily in the todays era of competition with a clear mission and vision.

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BIBLIOGRAPHY AND REFERENCES

During the completion of this project work I have taken reference from various sources. They are mentioned as below:-

Magazines such as business India, NHPC employee handbook, NHPC policy manual- 1 & 2, NHPC personnel manual. News paper such as Economic Times, The Times of India and Greater Kashmir. Websites of SURYA WORLD Organisation, i.e. www.suryaeducation.com www.nhpc.co.in

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ANNEXURE QUESTIONNAIRE ON EMPLOYEE RETENTION SURVEY

All survey responses will be kept in a strictest confidence
NAME: _____________________________________ AGE: ________________________________ DESIGNATION: ________________________________________ GENDER: ______________________________ MOBILE NO: _____________________________________ -----------------------------------------------------------------------------------------------------------------------------------------

1. My job is appreciated a) Agree c) Cant Say 2. The working conditions are good and safe a) Agree c) Cant Say b) Disagree b) Disagree

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3. I feel stressed in my job a) Agree c) Cant Say 4. I am provided with all resources to perform a) Agree c) Cant Say b) Disagree b) Disagree

5. I am recognized as an individual a) Agree c) Cant Say 6. I get support and teamwork from other departments in the company a) Agree c) Cant Say 7. I understand the companys objective and try to achieve same a) Agree c) Cant Say 8. The mission of company make me feel that my job is important a) Agree c) Cant Say 9. My senior clearly defines my job responsibilities a) Agree c) Cant Say 10. My views and participation are valued a) Agree c) Cant Say b) Disagree b) Disagree b) Disagree b) Disagree b) Disagree b) Disagree

53

11. I get an opportunity to do innovative things at work a) Agree c) Cant Say 12. My senior communicates me the area of improvement in my job a) Agree c) Cant Say b) Disagree b) Agree

13. Management has created as open and comfortable work environment a) Agree c) Cant Say 14. My job is secure a) Agree c) Cant Say 15. The atmosphere is relaxed a) Agree c) Cant Say 16. I like the type of work that I do a) Agree c) Cant Say 17. I am given enough authority to make decisions I need to make a) Agree c) Cant Say 18. There are regular discussions before every decision a) Agree c) Cant Say b) Disagree b) Disagree b) Disagree b) Disagree b) Disagree b) Disagree

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19. The facilities like transportation, meals, etc are good enough a) Agree c) Cant Say 20. The seniors are supportive a) Agree c) Cant Say b) Disagree b) Disagree

21. The incentives are provided good enough a) Agree c) Cant Say 22. The company provides one holiday trip in a session a) Agree c) Cant Say 23. The rules and regulations are strict a) Agree c) Cant Say 24. We celebrate a party when we achieve a goal a) Agree c) Cant Say 25. I would like to work in any shift a) Agree c) Cant Say 26. The leave is sanctioned on emergency or when needed a) Agree b) Disagree b) Disagree b) Disagree b) Disagree b) Disagree b) Disagree

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c) Cant Say 27. The company dress code is compulsory a) Agree c) Cant Say 28. Opinions are taken from subordinates for decision making a) Agree c) Cant Say b) Disagree b) Disagree

29. My coworkers are physically and mentally active a) Agree c) Cant Say 30. I feel I can trust what NHPC tells me a) Agree c) Cant Say b) Disagree b) Disagree

ANY SUGGESTIONS: .....

THANKS

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