Systems Support Analyst

DESCRIPTION The Systems Support Analyst participates in the implementation of new software releases into the pre-production and production environments and supports multiple highly complex software/hardware ASP hosted systems. Support of these systems requires the ability to wor independently to investigate and resolve moderate to highly complex computer software and hardware problems. A Systems Support analyst must be able to apply nowledge of computer operating systems! networ management! and high-end infrastructure architecture. "n addition! the Systems Support Analyst is a member of a quic -response customer support team and wor s on pro#ects with extremely critical deadlines! operates independently to troubleshoot hardware/software equipment problems! and to set up! install! configure! maintain! relocate! and/or repair a variety of computing and communications equipment! software and /or peripherals. $ther duties are% &ill also be required to diagnose and test hardware! software and/or networ problems. 'etwor problems may include internal (A' connections! ASP )osting compartment! or customer connectivity problems. Ability to see out necessary information and anticipate problems and issues &or with outside vendors! clients and internal teams to integrate different systems and capabilities into learning technology. &ill need to understand and propose infrastructure architecture based on product requirements. QUALIFICATIONS Strong nowledge of *icrosoft &in+ /+,,- .*S/0 preferred1 &or ing nowledge of /isco 2outers! switches and /SS load balancers .//'A certifications a plus1 &or ing nowledge of ""S 3., &or ing nowledge of P/ Anywhere &or ing nowledge of 4'S routing 0xperience with 5'"6 systems is a plus 0xperience with other vendors learning products! awareness of learning products industry standards 5nderstanding of learning products and leading-edge web technologies Proven proficiency and experience in more than one of the following areas% )T*(! ASP! .'et! 7ava! /88! $racle 9 or higher and S:( Server +,,, or higher Assists with level - trouble tic ets &or s with development and :A to implement new code releases to production and pre-production sites Assists customers with troubleshooting connectivity! configuration and bandwidth issues Trac progress of wor in 2ational /lear:uest! and ASP hosting vendor web based portal tic eting system *ust possess the ability to wor in a fast-paced environment and be a fast learner Strong customer service is required for this position Previous call center experience is desirable 0xcellent interpersonal s ills! willingness to wor in a team environment! customer orientated COMPENSATION ;-<--9/)2 CONTACT 2onnie )enderson

12801 N Central Expwy, Suite 500, Dallas, TX 75243 (214 343!1700 "ain

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12801 N Central Expwy, Suite 500, Dallas, TX 75243 (214 343!1700 "ain