Professional Documents
Culture Documents
Key Skills
Managing the finances and improving profitability. Looking at the longer term
strategy to take a business forward through prepare business plans to reflect
opportunities for additional services and present to stakeholders.
Observance of all requirements of the Data Protection Act and Access to
Medical Records Act and dealing with requests for information covered by the DPA.
Administrate and supervise internal audits for Health and Safety, Data
Protection Act compliance and security of premises.
Manage and motivate 40 staff through training and high degree of
communication resulting in a well rounded flexible team. HRM experience gained
over 15 years.
Promoting Health and Safety in the workplace through formal and informal
training staff
Proficient in IT hardware, software uploading and maintenance.
Very experienced with MS Office 2007 to advanced level in Excel, and book-keeping
software such as QuickBooks and bespoke software.
Excellent diplomacy and customer service skills.
Overseeing ‘Change’ in the light of legislation, market conditions and clients’ needs.
Employment Record
Business Operations Manager,
Own Care Home in Shropshire then West Sussex, 1991 to April 2004
Interim General Manager, Royal Air Forces Association, August 2004 to Jan 2005
Interim Business Support Manager, Barchester Healthcare, September 2008 to January 2009.
Responsible for all aspects of business strategy, financial
management, HRM and training. Promoting a Safe working
environment through Health and Safety.
Maximise revenue through high product exposure marketing and exploring opportunities for
other services.
Investigate viability of expansion of services and draw up business plans to reflect the
proposal. Present same to stakeholders.
Manage Change in the light of new legislation positively and encourage staff to embrace
change positively.
Identify, design and promote additional services to serve the community and promote the
business. Comply with legislation specific to the Care sector and general legislation including
Employment, Health and Safety and Data Protection.
Plan and deliver training to staff in all aspects of Health and Safety elements of Care Practice.
Ensure staff read and understood the policies procedures.
Audit all systems to identify training needs, staff understanding of their role, especially
following changes to legislation.
Business Operations Manager, cont’d
Produced policies & procedures to reflect legislation, Best Practice and the needs of the
clients. Ensured staff read and fully understood the policies and procedures.
Manage change through excellent communication, forums; embrace conflict and evaluate
suggestions and comments from those responsible for implementing the changes during the
decision-making process.
Devise or source training Health and Safety and Care Practice and deliver to staff.
Liaise with service users and their relatives and advocates.
Resolve any complaints to the satisfaction of the complainant. Record complaint and
outcome. Identify training needs arising from complaint.
Recruit, interview and appoint staff. Conduct PDR’s during the probationary period and then
annually. Discuss and agree PDP’s. Act on agreed coaching, mentoring and training, thereby
support and empower staff.
Manage a staff of 40, sensitively and diplomatically.
Procure and manage IT hardware and software. Upload new software and download drivers
as required. Coordinate training as appropriate. Arrange for regular back-ups of data.
Draw up Disaster Recovery Plans for IT, failure of utilities, Fire, Viral Epidemic.
React appropriately to medical emergencies and accidents. Record and report as required.
Maintain the building through planned maintenance and ad hoc repairs. Liaise with
stakeholders regarding the impact of major repairs.
Negotiate rates for Insuring the Building, contents cover, Public Liability and professional
malpractice.
PC Skills
Microsoft Office 2007 and 2003Excel Word Access Outlook and Power Point
Experienced with QuickBooks software.
Experienced in bespoke software
Other Courses
Certificate in Occupational Safety and Health 2009
Manual Handling Assessor and Trainer, In House 2006
Current Studies
CIMA Chartered Institute of Management Accountants Managerial Exams
(Nov 2009 and May 2010)